Sales Consultant

Job Description

Job Purpose

The Sales Consultant manages the entire sales process, from prospecting to post-sales follow-up, ensuring full compliance with company policies. They achieve sales and product targets, assist customers with financing and insurance options, and deliver exceptional customer service to build long-term relationships. By meeting customer expectations and maintaining high satisfaction levels, the Sales Consultant drives sales growth and contributes to a positive customer experience.

Key Responsibilities

Follow all steps of the sales process, including prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure, delivery, and post-sales follow-up.

Ensure that all documentation is completed in accordance with company policy.

Liaise closely with other departments to ensure a smooth sales process.

Report daily activities to the Sales Supervisor/Manager.

Achieve sales targets on a monthly, quarterly, and annual basis while maximising profit from each transaction.

Close maximum opportunities while maintaining and expanding the existing customer base.

Assist customers with finance and insurance products according to their requirements.

Achieve targets for Accessories, In-house Insurance, and GAP Insurance.

Create productive sales process-related videos for customers and meet Venta Vid targets.

Achieve targets set by internal and external Mystery Shopping programmes.

Follow up with customers in a timely manner.

Participate in sales meetings.

Achieve all KPIs set by management.

Customer Experience

Meet and exceed customer expectations.

Schedule follow-ups, deliveries, and new customer acquisition efficiently, utilising strong time management skills.

Assist customers in choosing the correct vehicle and build loyalty by providing a personalised and tailored sales experience.

Achieve SSI (Sales Satisfaction Index) targets through excellent customer service.

Ensure accurate collection and submission of customer details.

Build, grow, and maintain strong customer relationships.

Ensure smooth, clean, and defect-free delivery of sold vehicles.

Perform other related tasks as required.

Educational Qualification

Bachelor's degree or equivalent in a related field.

Work Experience

2-3 years of sales experience in the automotive or a related industry.

Customer-focused mindset.

Results-oriented.

Accountable and responsible.

Excellent interpersonal skills.

Strong selling skills.

Computer proficient.

Languages

Proficient in English (Arabic is a plus).