Sales Consultant

Sales Consultant (On field)

Work week: 6 days

About Urban Company

Urban Company is India’s leading home services marketplace, offering customers a wide range of at-home services – from beauty treatments, haircuts, and massage therapy to cleaning, plumbing, carpentry, appliance repair, painting, and more.

We promise our customers high-quality, standardized, and reliable services – delivered at their convenience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.

The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind-

• Customer love : Build a platform that offers truly delightful and differentiated services
• Partner empowerment : Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
• Technology first : Bring innovation and technology to an age-old industry

Business Context

We are buildin g Revanmp by Urban Compa ny, a premium offering that helps customers transform their homes with ease and style. To power this growth, we’re launching th e Sales Development Progr am – designed for young professionals eager to consult customers, offer creative solutions, and manage high-impact makeover projects.

As a Sales Consulta nt, you’ll be at the heart of this mission – turning customer aspirations into reality, bringing together consultative sales, customer relationship management, and hands-on project management. This is not just a job; it’s a launchpad for your career:

• High Engagement & Ownersh ip: You’ll manage end-to-end customer relationships – from the first conversation to final delivery.
• Learning at Sca le: You’ll build skills in sales, customer experience, relationship management, and execution – all in one role.
• Career-Building Exposu re: Gain cross-functional insights at the intersection of lifestyle, sales, and execution – rare blend at the start of your career.
• Performance-Linked Grow th: A strong mix of fixed pay and incentives ensures both stability and recognition for your impact.

This role is on-ground and customer-facing. If you love interacting with people, enjoy solving problems, and get energy from making things happen – you’ll thrive here.

Day-to-Day Responsibilities

• Customer Relationship Managem ent: Be the single point of contact for customers during their home makeover journey.
• Consultative Sa les: Understand customer needs, recommend solutions, and drive sales conversions.
• Project Oversi ght: Coordinate execution with internal teams and professionals to ensure timely, high-quality delivery.
• Team Coordinat ion: Guide and supervise service professionals to align on goals, timelines, and expectations.
• Quality Assura nce: Uphold high standards of service and customer delight at every touchpoint.
• Problem Solv ing: Address and resolve customer or project challenges quickly and effectively.
• Performance Track ing: Maintain accurate records of interactions, progress, and sales metrics to fuel continuous improvement.

What We’re Looking For

• Strong communication and relationship-building skills.
• Comfortable working with numbers (important for quotation making).
• Passion for sales and customer engagement.
• Proactive, energetic, and ownership-driven mindset.
• Enjoys on-ground work and meeting customers in person.
• Quick learner, adaptable, and motivated to grow in a high-impact role.