Sales Coordinator

Function and Scope

Support the Chemical Sales Manager and Sales Team in a Co ordination / Administrative role but also to
produce Technical Proposals for the Industrial & Domestic water treatment markets.

Responsibilities and Duties

The below statements are intended to describe the general nature and level of work being performed by the
employee(s) in this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position and the employee may be required to perform additional tasks within reason, at the request of their Supervisor or Manager

Sales Support

• Provide a point of contact for sales engineers when they are out of the office
• Manage incoming enquiries by fax, telephone, post or via the chemicals@metito.com email address
  routing enquiriesto the relevant person(s) in agreement with the CSM
• Maintain filing to support the daily operation; assist the internal and external audit
• Update the Business Partner (BP) per Sales Engineer (SE) and send the updated information on Monthly
  basis to CSM and BDM Fill courier forms on behalf of the department members
• Assist in day to day follow up on administrative and documentation related issues to include Application
  Quality
• Plan development with Sales Engineers

Quotations / Proposals

• Prepare quotation for the BPs handled under your name and on behalf of other SEs as required
• Take non technical enquiries from customers and prepare proposals
• Coordinate the preparation of more complex tenders and proposals with other team members Contracts /
  Filing
• Keep record for all active annual contracts and notify the SE with the due for renewal contracts one
  month prior to expiry date
• Create sales order and annual contractsin INFOR (ERP System)
• Maintain enquiry/ proposal/ purchase order filing system and enquiry register database and Develop
• Process purchase orders and projects, including credit applications
• Specifically for INFOR ERP System:
  
  • Annual Contract Creation / Renewals Sales
  • Order Processing
  • Ad Hoc Report Creation

Sales Co ordination

• Send store requests based on SEs requests
• Coordinate with Laboratory for bacterial and other samples collection, fill the analysis request from or
  send email request mentioning the client name and project number

Bad Debt

• Follow up with Bad Debt, update CSM and BDM on Monthly basis about collection progress
• To review Bad Debt monthly reports from Finance and to create Monthly Summary for Chemicalsin the
  standard format for the BDM
• Assist sales engineers and finance department with collections

Reporting

• Note down the minutes of meeting for the regularsales meetings and prepare the presentation slides for
  the coming meetings
• Maintain enquiry/ proposal/ purchase order filing system and enquiry register database
• Collate data and assist with the preparation of reports as required by the Chemical Business Manager e.g.
  monthly sales reports and sales performance analysis reports, etc.
• Review Daily Contractor, Governmental Websites and allocate tenders to team

Customer Satisfaction

• Coordinate Customer Satisfaction Surveys with Sales Team
• Fully uses Customer Relationship Management (CRM) system in line with Metito policy

General

• Attends meetings; prepares periodicalsales and other reports as directed
• Reviews proposals with Sales Engineers/ CSM both Technically and Commercially prior to issuing to the client, follows up and revisesthe proposal as necessary to meet the client s needs
• Receives and reviews the clients order ensuring it is in accordance with the proposal and that the client
  needs are achievable
• Performs any other work related duties as directed by the Chemical Sales Manager or Business
  Development Manager

Competencies, Knowledge and Experience

• Local / Regional CSM, Sales & Service Engineers, Business Development Personnel, Technical Manager,
  Industry/Product
• Specialists, TSEs , Customers, BDM

Minimum number of years experience

• 1-3 years of experience in a sales coordinator role
• Previous experience of Technical Sales roles would be of benefit though not essential
• Experience in the Water Treatment industry would be an advantage