Sales Coordinator

Key Responsibilities:

Outbound Calls:

• Call Online Enquiries, exhibition databases to set up meetings for the Sales Team.
• Research and collect new databases for calling.
• Reach out to existing customers for follow-ups, surveys, promotions.

· Effectively communicate product/service/ company information and benefits.

• Document all call details in the company CRM/software.

Inbound Calls:

• Answer incoming calls promptly and professionally.
• Provide accurate information, resolve queries, and address concerns.
• Document all call details in the company CRM/software.

Customer Service:

• Conduct feedback calls post-installation and record issues or complaints.
• Escalate unresolved issues to relevant departments.

Data Entry & Documentation:

• Enter customer information and interaction details accurately into the system.
• Maintain organized records of all customer interactions.

Skills Required:

• Excellent communication skills. English and Hindi
• Confident in communication
• Ability to handle challenging clients calmly and professionally.
• Proficiency in Microsoft Excel and excellent typing speed
• Quick learner for CRM and internal software tools.
• Knowledge of other languages are add Ons

Ideal Background / Suitable Profiles:

• Customer Service Executives with call center experience.
• Telecallers / Telemarketing Executives from retail, real estate, or technology sectors.
• Sales Support Coordinators with strong communication and data management skills.
• Graduates with experience in BPO, Inside Sales, or Client Coordination or Marketing executives roles.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person