Sales Coordinator and Secretary

We are looking for a proactive and well-organized Female Sales Coordinator & Secretary to support our daily business operations. The ideal candidate will handle incoming leads from social media and Google Ads, coordinate with clients, assist in sales conversion, follow up on payments, and provide secretarial support to the management.
The workload is not high but is diverse, requiring someone with initiative, attention to detail, and excellent communication skills.

Key Responsibilities

1. Lead Handling & Sales Coordination

• Receive and manage leads coming through social media, Google Ads, website, WhatsApp, and calls.
• Contact potential clients promptly and professionally.
• Understand their requirements and explain our services clearly.
• Schedule consultations or appointments when needed.
• Follow up with leads to convert them into paying customers.
• Maintain a lead tracking sheet/CRM and update status regularly.

2. Customer Relationship Management

• Coordinate with existing clients for updates, document collection, renewals, and service follow-ups.
• Ensure every customer receives timely and professional service.
• Follow up with clients regarding pending tasks, missing documents, and service progress.
• Build long-term customer relationships and maintain high customer satisfaction.

3. Payment Follow-Ups & Basic Finance Coordination

• Follow up for outstanding payments, invoices, renewals, and service fees.
• Maintain a basic record of payments received and pending.
• Coordinate with the accounts team for receipts and invoice preparation.
• Remind clients of due dates for contract renewals or government deadlines.

4. Secretarial Support to Management

• Manage the director’s calendar, appointments, and reminders.
• Prepare and send quotations, proposals, invoices, and emails.
• Draft professional letters, emails, and WhatsApp messages.
• Maintain organized files, records, and client documents.
• Assist with basic HR tasks:
• Posting job ads
• Initial screening of applicants
• Scheduling interviews
• Maintaining attendance/leaves records
• Handle confidential information with professionalism.

5. Administrative & Office Support

• Answer incoming calls and respond professionally.
• Coordinate with partner companies for service execution.
• Maintain office supplies and general office organization.
• Assist in preparing reports, agreements, and service summaries.
• Update the system/CRM with client information.
• Support in preparing marketing materials (basic level) when needed.

6. Additional Recommended Duties

• Monitor social media comments/messages for leads.
• Manage reminders for client deadlines (VAT filing, CT returns, license renewals, etc.).
• Assist with onboarding new clients (collect documents, gather details).
• Maintain a follow-up log for all ongoing tasks.
• Coordinate internally with the accounting team for client status updates.

Skills & Qualifications

• Female candidate, preferably with experience in admin, sales coordination, or customer service.
• Excellent communication skills in English, Hindi, Urdu (Arabic is a plus).
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and handle diverse tasks.
• Organized, proactive, and professional attitude.
• Strong follow-up and coordination skills.
• Ability to work independently and maintain confidentiality.

Why Join Fandeez Business Solutions?

Basis Salary + Commission (No target but the better you perform the better you earn)

• Diverse role with exposure to multiple business services.
• Supportive environment with opportunities to learn.
• Growing company with long-term career potential.

Job Type: Full-time

Pay: From AED2,500.00 per month