Sales operation and Quality lead

Sales Operations & Quality Lead – Job Description

Location: Bangalore
Company: Lifetime Health

About Lifetime Health

Lifetime Health is a fast-growing home healthcare organization delivering high-quality nursing care, physiotherapy, caregiver services, and diagnostic testing through a technology-enabled platform. Our mission is to make professional healthcare accessible, reliable, and patient-centric at home by combining strong clinical operations with efficient digital and sales systems.

Role Overview

The Sales Operations & Quality Lead is responsible for optimizing sales workflows, managing the Zoho CRM, driving data-based decision-making, and maintaining high-quality customer interactions. This role supports internal customer satisfaction, improves sales productivity, ensures compliance, and contributes directly to revenue growth.

Key Responsibilities

• Optimize sales processes, workflows, automations, and policies to enhance productivity and service quality.
• Work closely with Sales, Marketing, Operations, Finance, and HR to implement process improvements.
• Analyze sales performance trends to build forecasts, support planning, and improve target achievement.
• Manage Zoho CRM, ensuring accurate data capture, lead routing, pipeline hygiene, and SOP compliance.
• Monitor sales calls and chats to ensure quality, regulatory adherence, and clinical accuracy.
• Audit closed deals for pricing, discounts, documentation, and operational readiness.
• Publish daily, weekly, and monthly sales performance and quality reports.
• Provide structured feedback and coaching to sales team members.
• Maintain and update sales SOPs, quality standards, and onboarding documentation.
• Support recruitment and onboarding of sales staff with HR.
• Deliver CRM and quality training/refresher programs.

Requirements

• Experience in Sales Operations, Quality, Sales Enablement, or Support leadership.
• Hands-on expertise in Zoho CRM management, automation, dashboards, and reporting.
• Strong analytical and process improvement capabilities.
• Excellent communication and stakeholder management skills.
• Experience training or coaching sales teams in performance and compliance standards.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

• Provident Fund

Work Location: In person