Sales & Operations Executive

Job Responsibilities:

As part of your role, you will be responsible for ensuring efficient sales coordination, smooth customer experience, and effective communication between our internal teams, suppliers, and clients. Your core responsibilities will include but are not limited to:

Lead Management

- Manage and respond to all inbound leads and inquiries via email, chat, and phone.

- Distribute leads to the sales team promptly and ensure every lead is addressed within the same business day.

- Assess and categorize the nature of each inquiry, directing it to the appropriate department or salesperson.

- Maintain meticulous tracking of lead status across the team and prepare daily summary reports for management.

- Ensure regular updates are obtained from the sales team on all active leads.

After-Sales Management

- Liaise with suppliers to share purchase orders (LPOs), initiate payments, and ensure timely delivery of ordered items.

- Coordinate with the sales team to confirm accurate delivery schedules and communicate these timelines to customers.

- Arrange for third-party logistics (TPL) support when required to ensure smooth, on-time deliveries.

- Generate daily and weekly delivery performance reports for management review.

Showroom Sales

- Handle showroom sales, including sending sales orders, payment links, and coordinating payment collection (especially for project clients).

- Manage the sales process end-to-end, ensuring accurate documentation and timely delivery.

- Assist the sales team by preparing quotations and coordinating pricing details with suppliers when needed.

- Ensure all quotations are prepared and issued in accordance with company policies and standards.

- Oversee online sales generated through the company’s website, ensuring smooth processing and fulfillment.

Pricing & Stock Coordination

- Streamline supplier communication for pricing confirmation and stock availability to eliminate duplication across departments.

- Collaborate closely with the sales team to provide up-to-date pricing and availability information.

Service Support & Customer Satisfaction

- Manage service and support inquiries from existing customers.

- Coordinate with suppliers and connect customers with brand service centers for technical or warranty-related issues.

- Conduct post-delivery follow-ups to ensure customer satisfaction and resolve any concerns promptly.

- Record customer feedback and encourage Google Reviews to enhance brand visibility and equity.

Job Type: Full-time

Pay: AED3,500.00 per month

Education:

• Bachelor's (Required)

Experience:

• Sales & Coordination: 2 years (Required)

License/Certification:

• UAE Driving License (Preferred)