Sales & Product SME

Summary

As a Sales & Product SME at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Develop your career as you support Gainwell’s focus on creating innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.

• Support the full product development life cycle as you perform complex product design tasks, verify bugs, analyze systems and conduct release testing.
• Investigate defects discovered by our quality assurance and product support teams.
• Support the design and development of end-user training courses to address any gaps in our clients’ knowledge of a product.
• Work directly with management, other developers and cross-functional technical teams to manage client expectations and ensure we meet specifications.
• Show your expertise as you serve as a SME on market developments, product systems and processes, network architecture and interface capabilities.

What we're looking for

• 6 or more years of technical experience in product design and support working with client enterprise products, services and requirements, with health and human services experience preferred
• Knowledge of technology architecture, the product development life cycle, cloud technologies, software as a service, and product and platform configurations
• Strong skills using and manipulating relational databases, event subscription-based communication and software development skills between modules
• Willingness to lead and take ownership over assigned work and to mentor more junior colleagues in-role
• Ability to anticipate problems, resolve ambiguous issues and take decisive action

What you should expect in this role

• Fast-paced, challenging and rewarding work environment.
• Work life balance.
• Hybrid/Remote environment.
• Will require late evening work to overlap US work hours.

#LI-DNP