SALES REPRESENTATIVE

JOB Summary

The Part Sales - Sales Representative supports the Canrig sales team and customers by managing the administrative and logistical aspects of the spare parts sales process. The ideal candidate ensures all enquires are attended to, sales orders are processed accurately and in a timely manner, from initial inquiry to final delivery, while providing exceptional customer service.

DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES AND AUTHORITIES

Customer and Sales Support:

• Serve as the primary point of contact for customer inquiries regarding spare parts availability, pricing, and orders.
• Prepare and issue accurate spare parts quotations and sales orders in line with company procedures.
• Communicate with customers to provide order status updates and resolve any issues or delays.
• Address customer complaints and provide after-sales support as requested.

Order and Inventory Management:

• Process and track all spare parts orders, ensuring accuracy and timely delivery.
• Liaise with warehouse and logistics teams to confirm product availability and coordinate timely shipment.
• Monitor inventory levels of key spare parts and communicate requirements to the relevant teams.

Administrative and Reporting:

• Maintain accurate and up-to-date sales records, customer data, and sales activity in the company's ERP system.
• Generate sales reports, performance metrics, and forecasts for management review.
• Assist with invoicing and coordinate with the finance department to follow up on receivables when necessary.
• Manage and file sales-related documents, including contracts, proposals, and invoices.

Cross-Functional Coordination:

• Collaborate with the technical support team to provide accurate answers to technical queries from customers.
• Coordinate with other internal departments, such as marketing and finance, to ensure seamless sales operations.

Sales Team Assistance:

• Provide comprehensive administrative support to the sales team, which may include assisting with presentations and other sales-related materials.
• Assist the sales team in achieving and exceeding monthly and quarterly sales targets.

Others:

The employee is responsible for performing duties in accordance with the company s policies, procedures, and quality objectives The employee has the necessary authority to make decisions within their scope of work and escalate issues as needed and collaborate with relevant stakeholders to ensure operational effectiveness. The employee is accountable for the quality, accuracy, and timeliness of their work, as well as for reporting any nonconformities or risks that may impact quality, legal compliances, safety, environment, or customer satisfaction. Support and participate in achieving organizational QHSE objectives. Other duties may be assigned