Sales Support

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

WHO WE ARE
SouthernCarlson is a national distributor of construction, fastening, industrial and packaging supplies. Our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose.
SouthernCarlson is The Contractors’ Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.

WHAT YOU’LL BE DOING
As Sales Support you’ll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts. You’ll play a vital role in delivering excellent service by managing orders, resolving issues, and building relationships with customers, sales teams, and internal partners.

In this role, you will:

• Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up.
• Oversee the full order process cycle, including freight and logistics, while resolving exceptions such as credit holds or inventory availability.
• Partner cross-functionally with Credit, Inventory, Purchasing, Accounts Receivable, Supply Chain, and Branch Managers to provide complete solutions.
• Communicate with customers via phone and email, with future opportunities to use text and web chat.
• Handle customer service activities including returns, invoicing, billing, backorders, and claims.
• Support digital onboarding for customers onto our B2B platform.
• Execute outbound calls for promotions or special projects.
• Develop strong knowledge of SouthernCarlson’s product offerings and share solutions with customers.
• Look for ways to streamline processes and improve customer experience.

YOU MAY BE A GOOD FIT IF YOU

• Communicate Exceptionally – You have excellent verbal and written communication skills, active listening, and a customer-first mindset.
• Solve Problems – You approach challenges with a solutions-oriented attitude and resolve issues quickly and professionally.
• Focus on the Details – You are highly organized, detail-oriented, and able to juggle multiple priorities in a fast-paced environment.
• Adapt Easily – You learn quickly, embrace new technologies, and adjust smoothly to change.
• Work Independently & Collaboratively – You’re a motivated self-starter who thrives in a team environment.
• Bring Experience – You have at least 2 years of customer service and/or sales experience, with ecommerce and ERP systems being a plus.
• Know the Tools – Proficiency with Excel and Microsoft Office is preferred; knowledge of construction tools, fasteners, or accessories is a bonus.
• Meet the Physical Demands – You’re able to occasionally lift up to 30 pounds.

WHY YOU’LL LOVE IT HERE

• Day shift with great hours!
• Collaborative family culture where wins are celebrated together
• Opportunities for career growth and professional development
• Competitive benefits package including Health, Dental, and Vision
• 401k program with company match
• Paid time off to support work-life balance

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.