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JOB_REQUIREMENTS

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Roles and Responsibilities:

  • Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills
  • Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
  • Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.
  • Provide consistent coaching and feedback to enhance employee performance.
  • Support floor training initiatives, intermittently assist in design and development of training material.
  • Provide feedback and input for training content enhancement and development.
  • Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
  • Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery.
  • Provide Financial Market Training- Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
  • Conduct Session on Compliance & Customer Satisfaction.
  • You shall execute & perform all such duties that may be assigned to you for time to time and we reserve its rights to change these at its discretion.

Desired Candidate Profile:

  • Minimum Graduate or Post Graduate.
  • Talkative, Enthusiastic, and Innovative.
  • Knowledge of Global Market. (Forex & Comex)
  • Fluent English Communication, Sales & Marketing Skills require

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Training & development: 1 year (Preferred)

Work Location: In person

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