Salesforce Business Analyst Manager

Key Responsibilities

• Project Delivery & Ownership :
• Lead end-to-end Salesforce implementation projects, ensuring objectives, timelines, and quality standards are met.
• Take ownership of work streams, from design and development to deployment and support.
• Technical Expertise :
• Design and develop solutions using Salesforce configurations, adhering to best practices.
• Ensure robust understanding and implementation of Salesforce functionalities, including data security, access models, and reporting features.
• Proactively identify opportunities to improve processes, functionalities, and user experience within the Salesforce ecosystem.
• Stakeholder Management :
• Act as the primary point of contact for business teams engagements, demonstrating excellent communication and presentation skills.
• Facilitate workshops to gather requirements, present solutions, and conduct system demos for stakeholders.
• Team Leadership :
• Lead and mentor a multi-member team, ensuring successful delivery of project objectives.
• Resolve project risks and issues or escalate them appropriately to ensure timely resolution.
• Innovation & Strategy :
• Stay abreast of global trends and Salesforce advancements (Einstein AI, Chatbots, Industry Clouds, etc.) to address business needs effectively.
• Contribute to internal initiatives by building domain expertise and sharing knowledge.
• Documentation & Planning :
• Prepare and maintain comprehensive project documentation, including requirement documents, system design, use cases, test plans, and training materials.
• Accurately estimate effort and costs for system design and development.

Required Skills & Experience

• Core Salesforce Expertise :
• Minimum 4–7 years of relevant experience in Salesforce implementation and consulting.
• At least two end-to-end Salesforce implementation experiences in India or globally.
• Proficient in Salesforce Sales Cloud /Service Cloud

• Technical Acumen :
• Strong understanding of Salesforce features, functionalities, and configurations.
• Experience with Salesforce Einstein, AI, and chatbots is desirable.
• Client Management :
• Demonstrated ability to manage client relationships effectively, including requirement gathering, demos, and workshops.
• Leadership & Organization :
• Proven ability to manage teams and deliver disciplined, organized project execution.

Qualifications

• Educational Background :
• Graduate degree in Science or Engineering. MBA from a premier institute is highly preferred.
• Experience :
• Hands-on experience in solution design, client management, and Salesforce development.
• Strong exposure to the NBFC or financial services domain is desirable.