SAP CoE Quality manager

Job Overview

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The Opportunity
As the Quality Assurance (QA) and Control Manager, you will oversee the planning, coordination, and execution of QA activities for a large scale SAP ERP set up. You will design and manage governance frameworks to monitor process improvements, maintain long term operational excellence, and align SAP CoE processes with the strategic objectives of Hitachi Energy.

How You'll Make an Impact

• Define and implement a comprehensive quality assurance strategy and plan specific to service management, defect/incident management, new functionality, project management, and operations.
• Develop and enforce quality standards, testing protocols, and documentation procedures across SAP modules (e.g., FI/CO, MM, SD, PP).
• Conduct quality gate reviews on SAP CoE projects.
• Monitor deliverables from SAP consultants, developers, and business stakeholders to ensure they meet agreed upon quality criteria.
• Provide input on testing procedures and execution of testing strategies including Unit Testing, Integration Testing, User Acceptance Testing (UAT), and Regression Testing.
• Ensure qualitative defect management process.
• Establish control mechanisms to ensure implemented ERP processes are compliant with internal policies and external regulations (e.g., SOX, GDPR).
• Work closely with BU/FU leads and business process owners to align SAP processes with organizational objectives and continuous improvement efforts.
• Define KPIs and dashboards to monitor process adherence and performance post implementation.
• Implement and drive continuous improvements in SAP CoE.
• Maintain quality Document management system.
• Identify, document, and manage quality related risks.
• Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented.
• Conduct periodic process audits and implement corrective actions.
• Ensure process compliance through effective documentation and process traceability.
• Provide regular QA status reports to management/steering committees.
• Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement.
• Act as a point of contact for QA/QC related issues and escalation of critical quality risks.
• Responsible for compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Bachelor's or master's degree in information technology, engineering, or related field.
• 15+ years of experience in large scale SAP ERP implementation with at least 7+ years in quality assurance/control in SAP/ERP projects.
• Strong understanding of SAP modules and implementation methodologies (e.g., SAP Activate, ASAP, ADO, Panaya, etc.).
• Certification in Quality Management (e.g., Six Sigma, ISO 9001) and SAP Quality Assurance.
• Knowledge in Data - Syniti, Informatica, SAP Data Intelligence, Testing - Worksoft Tricentris, Selenium, etc.
• Proven experience in enterprise process design, process mapping, and control frameworks.
• Proficiency in both spoken & written English language is required.

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission critical technologies, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Where You'll Work

Dubai, United Arab Emirates