Scheduler

Job Description:

Join the Waynes Team
At Waynes, we believe that meaningful service begins with meaningful relationships. Were not just in the business of pest control and lawn carewere in the business of delivering peace of mind and lasting value to the families and communities we serve. As a proud part of the Anticimex Group, a global leader in preventive pest control with over 8,000 employees across 19 countries, we bring the stability of a global brand with the heart of a hometown team.

Why You'll Love Working With Us

• A Culture Built on Values: Integrity. Courage. Perseverance. Character. These arent just wordsthey guide every decision we make and every service we deliver.

• A Company That Invests in You: We know that when our team members feel supported, fulfilled, and empowered, they create amazing experiences for our customers.

• A Commitment to Quality: "Every little thing matters. A lot." This isn't just our mottoit's our way of life. You'll join a team that constantly strives to raise the standard, not just in our industry, but across all service sectors.

What's in It for You?

• Medical, dental, and vision coverage

• Employer-paid life insurance and short-term disability

• 401k with company match

• Paid time off + 8 paid holidays

• Professional Development and Career Growth

EXPERIENCE, EDUCATION & SKILLS REQUIRED

• A high school diploma or GED is required, in addition to previous customer service or call center experience.

• Excellent verbal communication skills, friendliness, and ability to build rapport.

• Ability to learn and communicate technical, industry-related data pertaining to the services Waynes offers.

• Interpersonal skills, excellent customer service, empathy, ability to solve problems, typing skills, ability to handle rejection, and ability to meet retention goals.

• Professional image, sense of pride, integrity, courage, self-motivation, attention-to-detail, perseverance, follow-up skills, and dependability.

• Positive demeanor, professionalism, and desire to please potential and existing customers.

• Enjoys working independently and in a team.

ESSENTIAL JOB FUNCTIONS & DUTIES

Scheduling & Route Management

• Build and maintain daily field professional schedules to maximize route efficiency and minimize drive time

• Assign service visits to field professionals based on location, availability, and skill set

• Adjust and optimize routes in real time to accommodate same-day changes, cancellations, or add-ons

• Coordinate re-service appointments for callbacks, visits, and unsatisfactory services

• Ensure all scheduled stops meet required service intervals and contractual obligations

Communication & Coordination

• Collaborate daily with supervisors to align schedules with field professional capacity and workload

• Communicate schedule changes, updates, and route adjustments to field professionals in a timely manner

• Serve as a primary point of contact between the office and field staff regarding daily logistics

• Notify customers of appointment confirmations, changes, or delays as needed

Customer Service

• Answer inbound calls and respond to customer requests to schedule, reschedule, or cancel services

• Address customer concerns related to service timing and escalate complaints to the appropriate supervisor if needed

• Follow up with customers to schedule re-services following incomplete or unsatisfactory visits

Administrative & Reporting

• Maintain accurate records of scheduled, completed, and pending service appointments in scheduling software

• Work with supervisors to track re-service trends and report recurring issues to management

• Assist with workload forecasting to ensure adequate coverage during peak seasons

• Support onboarding of new service areas or technicians by building out initial routes and schedules Initiate calls with customers and execute The Waynes Way for scheduling

• Represent the Waynes Brand and make a world-class impression

• Communicate effectively to accomplish targeted objectives at both individual and Service Center levels

• Regular, reliable, and punctual attendance with a consistent presence at the office, on job sites, and all pertinent meetings

SPECIAL EQUIPMENT

Must possess the ability to use computers and other required technology.

TYPICAL WORKING CONDITIONS / SCHEDULE

Long hours on the telephone, computer, and personal contact with Team Members, Leadership, Sales Team, Builders, and other Customers. This position requires the ability to work full-time, five days per week.

REQUIRED PHYSICAL and MENTAL DEMANDS

Requires constant reading, mental alertness, and hearing. Requires constant use of telephone, computer, and other technology associated. Must have the ability to communicate clearly. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Timely reply to company emails is required during business hours.