Scheduling Coordinator

About Us

At Michel Dental, we strive to offer the Silver Lake and Topeka area families the highest quality dental services. Our goal is to provide patients with the right dental solutions by inviting them to become active participants in their treatment planning. We focus on oral health education so patients always understand their treatment options and can make informed decisions. We offer a wide range of dental services including preventive, restorative, and cosmetic dentistry for patients of all ages. Our comfortable practices and friendly team put patients at ease from the moment they walk through the door.​​​​​​​

Our dentists and our team provide patients with excellent customer service in a warm comfortable and friendly environment. We treat each patient as a unique individual who has different needs, expectations, and desires.

Kindness is a direct expression of how we care for and serve our patients, treat our families and our co-workers.

Michel Dental Core Values

At Michel Dental we believe in being devoted to excellence and devoted to you. Because of this, we pride ourselves on upholding these values in everything we do:

• HONESTY- We do the right thing for the right reasons. We tell the truth. We are accountable.
• CARING- We make an effort to understand what the patient wants, and we are genuinely concerned for their comfort and well-being.
• TEAMWORK- Each staff member is important. We know that working cohesively is critical in order to provide the best care for our patients.
• EXCELLENCE- We strive to continually improve and to consistently work to the best of our abilities. We deliver quality service and results.
• WELCOMING- We greet patients with a smile and open our doors to people of all walks of life.
• RELATIONSHIPS- We strive to form genuine and meaningful relationships that last. Co-workers and patients are the most important part of our jobs.

We all share these core values – and so will the next team member we bring on!

A Day in the Life of a Scheduling Coordinator at Michel Dental

On any given day at Michel Dental you can expect to encounter the following:

• Arriving at 7:00 am to be ready to go at 7:15 am for an interactive morning huddle.
• Working with a driven team of approximately 23 other dental and business professionals including dentists, hygienists, practice administrator and fellow front office team members.
• Caring for patients who need assistance in addressing their treatment needs for a variety of reasons but not limited to: scheduling and coordinating appointments, insurance coverage, insurance pre-determinations and reviewing pre-treatment estimates.
• Working in an office that is paperless, digital office utilizing Dentrix software and high-tech equipment.
• Treating every patient as a unique individual who is part of our dental family.
• Seeing between 20-80 patients each day.
• Presenting treatment plans and financial arrangements in an eloquent manner.
• Following up with large treatment cases and fulfilling specific patient requests.
• Explaining treatment financing in a guided fashion that best fits the patients’ needs.
• Ensuring that the doctors schedule is scheduled to align with practice needs and goals.
• Assisting in all administrative tasks at the front desk including answering phones, and collecting payments
• Attending to patient responsible collections in a timely manner
• Working with the front desk team to support completion of all daily administrative tasks.
• Communicate with insurance companies to obtain patient's current benefits.

This role is for you if…

· You love working with dedicated a team of professionals in a fast-paced environment that are devoted to providing excellent care to patients.

· You enjoy sit-down conversations and provide a feeling of empathy while delivering messages.

· You love working with a wide variety of patients that are seeking preventative, restorative, and cosmetic care.

· You can’t live without continuing to improve your knowledge and professional growth.

· You absolutely love communicating in a variety of ways to both patients and team members. Communication is a major characteristic that is needed to be successful in any position at Michel Dental.

· You are comfortable having financial conversations with patients and fielding objections.

· You have exceptional communication skills with the ability to demonstrate these skills in both face-to-face and electronic formats including but not limited to telephone and email systems with special attention to detail and accuracy.

· You have the ability to plan ahead and prioritize tasks.

· You are comfortable speaking in front of others or groups of people.

· You demonstrate a positive attitude, self-motivation, organization, and resourcefulness.

· You accomplish tasks and projects in a timely manner that allows you to assist in day-to-day operations.

· You can demonstrate as many administrative tasks as possible i.e., answering phones, collecting payment, etc.

· You are driven by results, solutions, and impact.

· You are innovative. You tend to try and look at problems from different angles to find other solutions others may not find easily.

· You are hunger and eager to help patients obtain their desired smiles.

· You are emotionally intelligent. You possess and obtain soft skills that are required to be successful to work well with others.

This role is not for you if…

· You are uncomfortable talking about money with patients.

· You have difficulty selling the value and benefit of proper dental care and relating that to an investment amount.

· You prefer to work behind the scenes as opposed to directly with people.

· You treat this position as a job and not a career.

· Have a difficult time working as a team and are only concerned with your job getting completed.

· Are not trustworthy in your work ethic and work performance.​​​​​​​

What Winning Looks Like

· We support you in winning by reviewing metrics related to treatment case acceptance, reappointment rates & treatment scheduling, financial arrangements, and treatment plan follow up weekly and providing any needed support and training to set you up to succeed!

· You are able to help provide financial arrangements and support to patients who have the need for comprehensive dentistry.

· You are the primary liaison for all financial related questions and solutions.

Deal Breakers

• No experience in dentistry.
• Is not willing to be a team player

Job Types: Full-time, Part-time, Contract, Temporary, PRN

Pay: $19.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Free parking
• Health insurance
• Paid orientation
• Paid sick time
• Paid time off
• Professional development assistance
• Uniform allowance

Experience:

• Dental: 3 years (Required)

Ability to Relocate:

• Topeka, KS 66614: Relocate before starting work (Required)

Work Location: In person