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application support lead

IHS Towers

<div>Company Description 
About IHS Towers: IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The company has over 37,000 towers across its seven markets, including Brazil, Cameroon, Colombia, C&ocirc;te d&rsquo;Ivoire, Nigeria, South Africa and Zambia. For more information, please visit: www.ihstowers.com 
Job Description 
Key Roles &amp; Responsibilities 
Strategic Planning: Align Tech &amp; OPS applications with IHS Towers business goals. Collaborate with business leaders to understand and prioritize application needs.
Project Management: Oversee the planning and execution of business application projects. Ensure projects are delivered on time, within scope, and on budget. Coordinate with cross-functional teams and stakeholders. 
 
Application Portfolio Management: Oversee a subset of IHS Towers portfolio of business applications &ndash; ServiceNow, Redcube &hellip; etc. Evaluate and implement new functionalities as needed while continuously assess the performance and relevance of the applications.
Change Management: Approve, monitor and track Business Applications changes from design to deployment. Prepare release calendars
Team Leadership: Lead the application support and Vendor teams for Business Applications. Fostering a collaborative and innovative work environment and Provide guidance and mentorship to team members.
Vendor Management: Manage relationships with third-party vendors and service providers for Business Applications. Negotiate and review service level agreements (SLA), and ensure vendor performance in line with agreed SLAs.
Quality Assurance: Establish and enforce quality assurance processes for application development and maintenance. Ensure testing and validation of changes and new features to ensure Tech and OPS applications meet IHS Towers&rsquo; organizational standards.
Security and Compliance: Implement and enforce applications controls to protect the integrity and quality of IHS Towers processes and data. Ensure they comply with relevant industry regulations and standards. Also approve privileged users applications access requests. Ensures all identified and known vulnerabilities are resolved promptly.
Documentation: Ensure documentation are created and maintained for applications, processes, and procedures.
Key Interface<ul><li>
Enterprise Architecture Team</li><li>
IT Application Vendors</li><li>
IT Support</li><li>
IT Infrastructure Team</li><li>
Technical Team</li><li>
NOC Team</li><li>
Supply chain, Assets Management team</li></ul> 

Qualifications 
Functional Competencies<ul><li>
Ability to design scalable solutions in multi-instance environments.</li><li>
5 - 8 years of ServiceNow administration and product delivery certified within modules/applications ITSM, ITOM, FSM, EAM / HAM, Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry).</li><li>
Project Management</li><li>
Application Life Cycle and performance/health Management</li><li>
Business Analysis</li><li>
Vendor Management</li><li>
Change management</li></ul>
Job attributes &amp; Soft skills<ul><li>
Personal qualities of integrity, credibility, and commitment to the mission of IHS</li><li>
Excellent communication skills</li><li>
Flexible and able to multitask</li><li>
Leadership and Mentoring</li><li>
Problem-solving skills</li><li>
Analytical skills</li><li>
Conflict resolution</li></ul> 

Additional Information 
Organizational Competencies 
Customer Focus - People demonstrating this competency understand &amp; exceed our customers&rsquo; needs. They develop trusted, reliable &amp; collaborative relationships. They are consistently operating to the highest standards of service &amp; delivery.
Innovation - People demonstrating this competency constantly seek new &amp; improved ways to deliver our products &amp; services. They champion engineering &amp; skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open &amp; honest in everything they do. They support financially &amp; environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold - People demonstrating this competency are thorough in analyses &amp; decision-making. They are courageous in expanding existing markets &amp; developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision 
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.</div>

Senior Manager, Product Manager Business Applications

Uffizio India Software Consultants

As an Application Tech Support Executive at Uffizio, you will play a crucial role in providing top-tier support to our customers. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products.
 Role: OtherIndustry Type: IT Services &amp; ConsultingDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

Application Tech Support

dmg events

<div>About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of &pound;2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

Summary

Provide hands-on support and continuous improvement for DMG Events' marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns.

Key Responsibilities
<ul>
<li>Take day-to-day ownership of support for DMG's in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations).</li>
</ul><ul><li>Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.</li>
</ul><ul><li>Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution.</li>
</ul><ul><li>Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology.</li>
</ul><ul><li>Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.</li>
</ul><ul><li>Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.</li>
</ul><ul><li>Identify recurring problems and recommend preventative solutions or platform improvements.</li>
</ul><ul><li>Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.</li>
</ul><ul><li>Support compliance with data quality standards across marketing applications.</li>
</ul><ul><li>Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.</li>
</ul>
Qualifications
<ul>
<li>Strong background in digital applications or MarTech support.</li>
</ul><ul><li>Experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).</li>
</ul><ul><li>Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, or reporting/analytics tools.</li>
</ul><ul><li>Understanding of data quality, GDPR, and marketing compliance requirements.</li>
</ul><ul><li>Awareness of how applications are deployed and supported in production, including risk points.</li>
</ul><ul><li>Knowledge of Agile working practices is a plus.</li>
</ul><ul><li>Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage but not essential.</li>
</ul>
Ideal Candidate
<ul>
<li>A digital applications generalist with experience supporting marketing technology platforms.</li>
</ul><ul><li>Strong communicator, able to explain technical issues in clear, non-technical language.</li>
</ul><ul><li>Service-minded and collaborative, comfortable working with busy Marketing teams.</li>
</ul><ul><li>Organised and proactive, balancing immediate support needs with longer-term improvements.</li></ul> 


&quot;Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time.&quot;

#LI-DNI</div>

Digital Application Support

DMG Events

Provide hands-on support and continuous improvement for DMG Events marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns. 
Key Responsibilities
<ul>
<li>Take day-to-day ownership of support for DMG s in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations). </li>
</ul>
<ul>
<li>Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns. </li>
</ul>
<ul>
<li>Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution. </li>
</ul>
<ul>
<li>Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology. </li>
</ul>
<ul>
<li>Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools. </li>
</ul>
<ul>
<li>Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues. </li>
</ul>
<ul>
<li>Identify recurring problems and recommend preventative solutions or platform improvements. </li>
</ul>
<ul>
<li>Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery. </li>
</ul>
<ul>
<li>Support compliance with data quality standards across marketing applications. </li>
</ul>
<ul>
<li>Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives. </li>
</ul>

Paradigm Solutions

Job qualifications: <ul>
<li> 0-3 years of experience</li>
 <li> Bachelor s degree in Management of Information Systems, or related majors (Both business skills and technical IT knowledge required)</li>
 <li> Proper verbal and written communication skills</li>
 <li> Ability to explain complex ideas to those with limited IT knowledge</li>
 <li> Listening and patience</li>
 <li> Customer service and relationship management</li>
 <li> Critical thinking</li>
 <li> Problem-solving</li>
 <li> Attention to details</li>
</ul>
 Responsibilities: <ul>
 <li> Writing technical scopes for websites and mobile applications</li>
 <li> Testing websites and mobile applications</li>
 <li> Providing technical support for our clients</li>
 <li> Technical documentation- Working in coordination with cross-functional teams</li>
 </ul>

App Support

Confidential Company

<ol type="1"><li>Application Management of all platforms and systems relating to the Risk Department and Support Functions Technologies and Platforms (IFRS9, Asset and Liability Management (ALM) platform, Basel III platform, Application and Decision Scorecards systems, Fraud Management Systems, the Bank’s Collections Platform, Governance Risk and Controls (GRC) Platform, Sharepoint, Document Management System, Automation Technologies, BPM Platform, Robotics Process Automation (RPA) Technologies, etc)</li><li>Application Management of all platforms and systems relating to the Support Functions Technologies and Platforms such as Sharepoint, Document Management System, Automation Technologies, BPM Platform, Robotics Process Automation (RPA) Technologies, etc)</li><li>Engineering delivery of large transformational programs within the Risk and Support Functions Technologies and domain. </li><li>Ensure seamless integration of the such technologies and associated platform with other enterprise systems and applications.</li><li>Drive adoption of such technologies and tools and provide training to teams for effective utilization.</li><li>Lead the design and implementation of AI-powered compliance solutions to streamline business processes and deliver data-driven insights.</li><li>Collaborate with stakeholders to implement intelligent automation across customer service, sales, marketing, and other business functions.</li><li>Lead cross-functional teams to deliver projects on time and within budget.</li><li>Present project updates, progress reports, and strategic plans to senior leadership</li><li>All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.</li></ol>

AVP - Risk and Support Functions Technologies

New Era Technology

Job Title: SAP Technical Full Stack Lead Consultant Location: Dubai, UAE (Client Site) Employment Type: Permanent On Rolls of New Era Technology, UAE Company Website: www.digital.neweratech.com About Us New Era Technology is a global technology solutions provider and an SAP Gold Partner, delivering innovation-led business transformation across industries. With a strong presence across regions, we help enterprises accelerate digital adoption and maximize the value of their SAP investments. For our prestigious client in Dubai, we are seeking a highly skilled SAP Technical Full Stack Lead Consultant to join our team. The role requires deep technical expertise in SAP ABAP, Fiori/UI5, BTP, Workflow, and OData with proven experience in end-to-end SAP S/4HANA implementations. Key Responsibilities <ul> <li>Lead and execute SAP S/4HANA developments including ABAP programming, workflows, OData services, and integrations.</li> <li>Drive full-stack SAP development across ABAP backend and SAP Fiori/UI5 front-end applications.</li> <li>Work on all phases of SAP implementation lifecycle: requirements gathering, design, prototyping, configuration, testing, deployment, training, and post-go-live support.</li> <li>Develop and maintain applications on SAP Fiori Launchpad (BTP &amp; On-Premise), Fiori Gateway services, SAP UI5, Web IDE, and Business Application Studio (BAS).</li> <li>Manage migration projects from SAP Web IDE to SAP BAS, adapting project structures and configuration files.</li> <li>Perform migrations of SAPUI5 applications to SAP BTP using MTA architecture and deployment pipelines (.mtar).</li> <li>Configure and manage Fiori Configuration Cockpit in SAP BTP, including roles, catalogs, and application assignments.</li> <li>Contribute to SAP Cloud Portal Service administration and development.</li> <li>Support migration from SAP BTP Neo environment to Cloud Foundry ensuring seamless transition and minimal downtime.</li> <li>Provide technical leadership, mentoring, and best practices to the SAP development team.</li> </ul> Required Skills &amp; Experience <ul> <li> 7+ years of SAP development experience, with strong focus on ABAP and Workflows.</li> <li> Full Stack SAP development expertise ABAP backend and SAP Fiori/UI5 frontend (JavaScript, CSS, HTML5, jQuery).</li> <li>Strong experience with SAP OData services and integration with Fiori/UI5 applications.</li> <li>Hands-on expertise in SAP BTP, Fiori Launchpad, Web IDE, BAS, MTA deployment, and SAP Gateway Services.</li> <li>Proven experience in SAP Cloud Portal administration and application development.</li> <li>5 7 years of experience in SAP implementations and application support.</li> <li>Strong knowledge of SAP architecture and S/4HANA technical landscape.</li> <li>Mandatory certifications in SAP ABAP and SAP Fiori.</li> <li>Excellent communication and leadership skills with ability to work on client site.</li> </ul> What We Offer <ul> <li>Employment on the permanent rolls of New Era Technology, UAE.</li> <li>Work at client location in Dubai with a leading enterprise environment.</li> <li> Visa sponsorship for employee.</li> <li> Insurance coverage for employee and dependents.</li> <li>All other standard employee benefits and policies of New Era Technology, UAE.</li></ul>

SAP Technical Full Stack Lead Consultant

Explore 10000+ Application support lead in Dubai this November. Find roles across top companies and apply now to boost your career.

10000 application support lead jobs IN Dubai

Senior Manager, Product Manager Business Applications

Application Tech Support

Digital Application Support

Digital Application Support

App Support

AVP - Risk and Support Functions Technologies

SAP Technical Full Stack Lead Consultant