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assistant dc hdo coordinator

Landmark Group

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

Assistant DC/HDO Coordinator

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

Ubuy Inc

We are looking for an efficient Human Resources (HR)Assistant/ Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and supporting the interview process. Your role, also, involves performing tasks with a focus to grow our company&rsquo;s talent pipeline and improve our sourcing tactics.The ideal candidate will have a broad knowledge of Human Resources as well as general administrative responsibilities. She will be able to work autonomously and efficiently to ensure the end-to-end running of HR projects and operations. To succeed in this role, you should be familiar using HR software and tools.Ultimately, you should be able to contribute to the attainment of specific goals and results of the HR department and the organization.Responsibilities<ul><li>Respond to internal and external HR related inquiries or requests and provide assistance</li><li>Redirect HR related calls or distribute correspondence to the appropriate person of the team</li><li>Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met</li><li>Liaise with other departments or functions (payroll, benefits etc.)</li><li>Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.</li><li>Assist supervisors in performance management procedures</li><li>Schedule meetings, interviews, HR events etc. and maintain the team&rsquo;s agenda</li><li>Coordinate training sessions and seminars</li><li>Perform orientations, onboarding and update records with new hires</li><li>Produce and submit reports on general HR activity</li><li>Assist in ad-hoc HR projects, like collection of employee feedback</li><li>Support other functions as assigned</li></ul>Requirements and skills<ul><li>Proven experience as an HR Assistant or coordinator or relevant human resources/administrative position</li><li>Knowledge of human resources processes and best practices</li><li>Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)</li><li>Experience with HR databases and HRIS systems</li><li>In-depth understanding of sourcing tools, like resume databases and online communities</li><li>Familiarity with social media recruiting</li><li>Outstanding communication and interpersonal skills</li><li>Ability to handle data with confidentiality</li><li>Good organizational and time management skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your gender?</li><li>What is your nationality? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Human Resource: 2 years (Required)</li></ul>

HR Assistant

Versar Global Solutions

<div>
 
 This Opportunity
 
 
 
 Seeking a full-time
 
 Flight Operations Specialist
 
 in support of LOGCAP V. Join our team and grow with us as we provide best in-class services that help clients solve their most complex challenges.
 
 
 
 Your Impact
 
 
 
 Flight Operations Specialist performs operational and administrative duties as designated by the flight operations coordinator to facilitate an efficient and safe flow of both air and ground maneuvers.
 
 
 <ul>
 <li>
 Regularly monitor and inspect operational condition of runways, taxiways, navigational and meteorological aids
 </li>
 <li>
 Coordinate with the appropriate maintenance sections to ensure all facilities of the airfield remain in operational conditions
 </li>
 <li>
 Determine operational restrictions or hazards to flight and communication facilities and advise airfield management
 </li>
 <li>
 Identify flight safety issues including violations of airfield clearing criteria and hazards to arriving, departing, and parked aircraft; assess damage to airfield property; and monitor necessary actions to repair and reopen airfield facilities
 </li>
 <li>
 Coordinate with military, international, and local agencies concerning flight planning, training route utilization, flight movement messages, search/ rescue operations, and base contingency/operational plans
 </li>
 <li>
 Advise military and civilian agencies on closure of runways, taxiways, aircraft parking aprons/spots, airfield repairs/construction, and availability of airfield lighting/navigational aid systems
 </li>
 <li>
 Coordinate with airfield management regarding emergency situations on the airfield
 </li>
 <li>
 Perform other duties as assigned by the flight operation coordinator or supervisor
 </li>
 <li>
 Knowledge of applicable laws, regulations, instructions, and directives pertaining to airfield planning and design criteria, aircraft operations, and airfield management
 </li>
 <li>
 Knowledge of safety and security regulations, practices, and procedures
 </li>
 <li>
 Proficient in Microsoft Office software
 </li>
 <li>
 Personnel should be aware of moving on short notice and under adverse conditions.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Must have computer skills and be able to operate a variety of computer programs.
 </li>
 <li>
 Must be able to speak, read and write English fluently
 </li>
 <li>
 Must maintain a valid driver&rsquo;s license from their home country with validity for 12 months from on-site employment date.
 </li>
 <li>
 Must maintain a valid passport from their home country with validity for 12 months from on-site employment date
 </li>
 <li>
 Must satisfy and maintain CENTCOM MOD-17 medical requirements to include COVID-19 vaccinations
 </li>
 <li>
 Must be able to gain and maintain authorized entry onto US military installations.
 </li>
 <li>
 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
 
 
 </li>
 </ul>
 
 Additional Required Qualifications
 
 
 
 <ul>
 <li>
 Prefer at least two (2) years as an airfield operations specialist
 </li>
 <li>
 Anyone who has held the Flight Operations MOS in any branch of the military
 </li>
 <li>
 2 years&rsquo; experience in airfield operations performing those duties noted in the JD.
 </li>
 <li>
 Ability to travel domestically and internationally.
 </li>
 <li>
 Graduate of a US military air traffic control school or FAA Academy.
 </li>
 <li>
 Must have an active Secret Clearance.
 </li>
 <li>
 Ability to pass Class IV Army flight physical.
 </li>
 <li>
 Ability to work night and day shift in austere environment.
 </li>
 <li>
 Some heavy lifting may be required.
 </li>
 <li>
 Living and working conditions at assignment location could be remote and uncomfortable.
 </li>
 <li>
 Long hours, exposure to weather and hazardous conditions.
 </li>
 <li>
 Personnel should be aware of moving on short notice and under adverse conditions.
 
 
 </li>
 </ul>
 
 Role Characteristics
 
 
 
 <ul>
 <li>
 Great interpersonal skills.
 </li>
 <li>
 Customer service oriented.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Ability to multi-task.
 
 
 </li>
 </ul>
 Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant&rsquo;s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s status protected by local, state, or federal law.
 
 
 
 Who We Are
 
 
 
 Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
 
 
 
 EEO Commitment
 
 
 
 Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
 
 
 Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
 
 Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.
 
 
</div>

LOGCAP: Flight Operations Specialist (USN)

Amlak Real Estate Co.

Job Description:Responsibilities:1- Reports to assigned Supervisor for receiving work orders, and or carry out pending HVAC maintenance on a daily basis.2- Attend to all HVAC maintenance requests of the tenantas instructed by the coordinator.3- Periodic inspection of the property's main chiller system and identify possible defects, failures and or maintenance issues.4- Install, repair and maintain in-house cooling and heating systems in the property.5- Assist and supervise outside contractors/vendors to ensure that the HVAC maintenance tasks are in accordance to Company&rsquo;s protocols and standards.6- Trouble shoot all HVAC system problems and propose relevant solutions.7- Be a team player and assist other members of the team as deemed necessary and advised by the coordinator.Requirements:Experience at least 5 years in the field of real estate in KuwaitCan join immediately - Local Hirring (In Kuwait) ONLYTransferable Residence 18Job Types: Full-time, Permanent

HVAC Technician

Required an Admin cum IT Sales CoordinatorLooking for an experienced individual who can handle both admin as well as IT sales with good knowledge on same.Candidates with similar experience and 18 transferable visa status who can join immediately share your CVs at career.twn@gmail.comSalary will be 300KD including everythingJob Type: Full-timePay: KD250.000 - KD300.000 per month

Required an Admin cum IT Sales Coordinator

AC House company

Overview:We are seeking a highly organized and confident professional to serve as Assistant to the Owner, responsible for managing all business communications, correspondence, and negotiations with local and international partners. The ideal candidate will act as the owner&rsquo;s right hand, ensuring smooth coordination across all business activities with discretion, professionalism, and leadership.Key Responsibilities:<ul><li>Handle all communications, emails, and correspondence on behalf of the Owner.</li><li>Represent the Owner in meetings, negotiations, and follow-ups with external parties and international partners.</li><li>Prepare business reports, summaries, and presentations as required.</li><li>Coordinate between departments and ensure timely execution of the Owner&rsquo;s directives.</li><li>Maintain confidentiality in all matters and exercise sound judgment.</li><li>Organize schedules, meetings, and travel arrangements.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field (preferred).</li><li>Proven experience as an Executive Assistant, Personal Assistant, or similar role.</li><li>Excellent written and spoken English. Arabic is not a must</li><li>Strong communication, negotiation, and leadership skills.</li><li>High level of professionalism, confidentiality, and organizational ability.</li></ul>Salary: Up to 500 KWD, depending on experience.Job Type: Full-timePay: KD400.000 - KD500.000 per month

Assistant to Company Manager / Owner

Explore 61+ Assistant dc hdo coordinator in Room Dining Assistant Server Jobs In Kuwait Jobs In Kuwait this November. Find roles across top companies and apply now to boost your career.