call center agent Jobs in Islamabad Pakistan

call center agent

customer solutions manager Jobs in Islamabad Pakistan

customer solutions manager

call center agents/csr Jobs in Islamabad Pakistan

call center agents/csr

client relationship associate (csr) Jobs in Islamabad Pakistan

client relationship associate (csr)

customer care executive Jobs in Islamabad Pakistan

customer care executive

call center agents csr

Healthcare Evolutions Medical Services Pvt. Ltd.

An Australian Medical Company is seeking dedicated and enthusiastic individuals to join our team as CSR/Call Center Agents at our Islamabad office located in E-11.Position: CSR/Call Center AgentLocation: E-11, Islamabad, PakistanCompany: Australian Medical CompanyJob Type: Full-timeSalary: 60,000 - 80,000 PKR (salary range based on interview performance)Working Hours: 2:30 AM - 11:00 AM (Australian Standard Time)Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally and courteously.&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.&middot; Communicate effectively within and outside the organization to ensure smooth interactions.&middot; Maintain accurate and detailed records of customer interactions.Requirements:&middot; Excellent English Communication skills required&middot; Ability to effectively communicate with Patients and colleagues.&middot; Proficient in using communication tools and software.&middot; Flexibility to work during Australian Standard Time (2:30 AM - 11:00 AM).Timing may vary due to day light saving.Application Process:Interested candidates are encouraged to apply by sending their updated CV toaamir.g@healthcareevolutions.comNote:&middot; Female candidates are strongly encouraged to apply.&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.&middot; Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Call Center Agents/CSR

A1 Global Technologies SMC-PVT Ltd

A1 Global Technologies is looking for motivated and confident individuals to join our dynamic call center team as Customer Service Representatives (CSR) for our US-bound project.We welcome both freshers and experienced candidates who are eager to grow, learn, and excel in a professional environment that values development and performance.Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – A1 Global Technologies

Allianz Call Center Services (pvt) Ltd

Customer Sales Representative (Arabic Speaking) &ndash; Outbound CallingAllianz Call Center Pvt. Ltd. &ndash; Islamabad Full-time | On-site | PKR 75,000 &ndash; 90,000 a month (plus commissions)Job DescriptionAllianz Call Center Pvt. Ltd. is seeking experienced and fluent Arabic-speaking Customer Sales Representatives (CSR) for our Islamabad office. If you are confident in Arabic (mandatory) and English, and have experience in Online Trading outbound sales, this is an excellent opportunity to join a dynamic and fast-growing company.Responsibilities:<ul><li>Conduct outbound calls to potential and existing clients</li><li>Communicate effectively in Arabic and English</li><li>Present, promote, and sell trading products and services</li><li>Achieve weekly and monthly sales targets</li><li>Maintain strong client relationships and follow up on leads</li></ul>Requirements:<ul><li>Fluent Arabic (mandatory) and good English communication skills</li><li>1&ndash;3 years of experience in Online Trading or Forex call centers</li><li>Bachelor&rsquo;s degree required</li><li>Strong negotiation and closing skills</li><li>Freshers and students are not eligible</li></ul>What We Offer:<ul><li>Fixed salary: PKR 75,000 &ndash; 90,000 per month</li><li>Performance Allowance: PKR 5,000</li><li>Punctuality Allowance: PKR 5,000</li><li>Uncapped commissions based on performance</li><li>Career growth opportunities within the company</li><li>Professional and supportive work environment</li></ul>Job Details:<ul><li>Timings: 12:00 PM &ndash; 9:30 PM (Monday to Saturday)</li><li>Saturday OFF if weekly targets are achieved</li><li>Location: 6th Floor, ISE Tower, Jinnah Avenue, Islamabad</li></ul>How to Apply:Send your updated resume via WhatsApp (0346-9775727) or apply directly through Indeed.Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Sales Representative

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

BiNi Telecom

Team Lead &ndash; WAVE (Call Center | Islamabad)Job Summary: WAVE a leading U.S.-based call center, is hiring an experienced and energetic Team Lead for our Islamabad office. If you&rsquo;re a natural leader who thrives in a fast-paced environment, loves motivating people, and knows how to deliver results, this role is for you!Key Responsibilities:<ul><li>Lead, motivate, and manage a team of agents to meet daily and monthly sales/verification targets.</li><li>Conduct regular coaching and feedback sessions to enhance team performance.</li><li>Ensure team compliance with company policies and client requirements.</li><li>Handle escalations efficiently and maintain a positive, professional floor environment.</li><li>Track team KPIs and generate performance reports.</li><li>Collaborate with HR and QA to ensure continuous team development and retention.</li><li>Manage shift schedules and ensure smooth campaign operations.</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree (or equivalent experience).</li><li>1&ndash;2 years of Team Lead experience in a call center/BPO (preferably U.S. campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in MS Excel and performance tracking tools.</li><li>Ability to work night shifts (U.S. timings).</li></ul>Perks &amp; Benefits:1-Market-competitive salary (PKR 70,000&ndash;100,000+) based on experience. 2-Performance bonuses and title rewards. 3-Professional growth opportunities within the company. 4-Friendly, fast-paced, and growth-oriented environment.Location:3rd Floor, Time Square Plaza (KFC Building), I-10 Markaz, IslamabadJob Type:Full-time | On-site | Night ShiftHow to Apply:Apply directly through Indeed or contact our HR Team for walk-in interviews. 0327-6504800 + Send your CV on this number via WhatsAppJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

J. Sons Communications

J.Sons Communications is a US Campaign Based Call Center so that is why we only work in the night shift. Looking Forward to Hire those who are good in communication skills that would be of English. Experience Agents will be preferred, Those who have Experience on Final Expense can get good salary in here while working for our company secondly apart from basic salary we do have daily, monthly and weekly cash incentives potential earning could be till 136k.A closer in a call center is responsible for the following job duties:<ul><li>Contacting potential customers through outbound calls and emails to generate sales leads.</li><li>Building and maintaining relationships with customers to increase sales opportunities.</li><li>Closing sales deals over the phone and email by identifying customer needs and offering appropriate solutions.</li><li>Meeting or exceeding sales targets and goals on a daily, weekly, or monthly basis.</li><li>Providing excellent customer service and handling customer complaints or concerns.</li><li>Maintaining accurate records of customer interactions and sales data.</li><li>Continuously updating product and industry knowledge to stay current and competitive.</li><li>Collaborating with other team members to develop sales strategies and improve sales processes.</li></ul>The ideal candidate for this role will possess strong communication skills, excellent negotiation skills, and the ability to think on their feet. They should also be comfortable working in a fast-paced, high-pressure environment and be able to handle rejection and keep a positive attitude. Additionally, it's good if they have experience working in a sales or call center environment.Candidate must be a resident of Rawalpindi/ IslamabadBoth Males/Females can apply<ul><li>Shift Timings (Onsite, Mon-Fri):</li><li>Night Shift Only</li><li>7:45PM - 6:00AM</li><li>PWD, Islamabad</li></ul>You Can Also Apply at our WhatsApp: +92 336 1923252Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you located in Islamabad or Rawalpindi?</li><li>Can you manage the shift timings between 8:00 PM to 6:00 AM?</li><li>Do you have experience on Final expense campaigns?</li><li>Do you have any prior experience working in a call center?</li></ul>Language:<ul><li>english (Required)</li></ul>Work Location: In person

Sales Junior Closer (Final Expense Verifier)

IntellivoxBPO

Customer Sales &amp; Support Agents (Night Shift &ndash; International Markets) Location: National Police Foundation, PWD, Islamabad Salary: PKR 50,000&ndash;70,000/month (based on experience &amp; performance)Join a fast-growing international sales and support organization serving clients in the USA, UK, and Australia.Role Overview: Handle inbound/outbound calls, chats, and emails to assist customers, resolve issues, and close sales while meeting performance targets.Key Responsibilities: (1) Manage international customer interactions professionally. (2) Achieve sales and service KPIs. (3) Maintain accurate records and a positive tone.Requirements: (1) Proven international call center experience (sales/support). (2) Fluent English, confident communication. (3) Target-driven, energetic, and night-shift ready. Preference for residents of Pakistan Town, Korang Town, Soan Gardens, Media Town, Bahria Town (Rawalpindi), Lohi Bher, and Model Town Humak.Note: Apply only if you meet experience, communication, and shift requirements.Perks &amp; Benefits: (1) Biannual salary increments &amp; commissions. (2) Daily sales bonuses. (3) Overtime pay post-probation. (4) Medical &amp; children&rsquo;s education allowance. (5) Pension plan (60+). (6) Employee loans. (7) Two sponsored trips &amp; tournaments annually.Job Types: Full-time, Contract, Fresher Contract length: 24 monthsPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Agent

Explore 144+ Call center agents csr in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.