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cargo customer service agent

The Emirates Group

As a Cargo Customer Service Agent you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations. In this role, you will: <ul> <li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.</li> <li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.</li> <li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.</li> <li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.</li> <li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.</li> <li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.</li> <li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.</li> <li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.</li> <li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.</li> <li>Participate in commercial activities of dnata Cargo whenever required by the management.</li> </ul>

Cargo Customer Service Agent

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Cargo Customer Service Agent you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
In this role, you will:
<ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the worlds largest air and travel services providers offering ground handling cargo travel and catering retail services at over 130 airports in more than 34 countries across six continents. At dnata we are by your side for the entire travel experience.
As a Cargo Agent, you will perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)
In this role, you will;
<ul><li>Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
</li><li>Follows the day-to-day operations related to own job
</li><li>Discusses safety concerns openly and reports them to the relevant supervisor
</li><li>Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
</li><li>Guides and assists the team of Loaders and Equipment Operators in cargo handling activities ( build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards
</li><li>Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
</li><li>Enters data manually or automatically in the cargo systems in a timely manner
</li><li>Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
</li><li>Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc..) in line with IATA manuals
</li>Performs all related cargo handling activities and operates equipment as required ( Tow Trucks, forklifts, etc) for movement of loads. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below;
<ul><li>Minimum of 10 years of schooling required or Higher Secondary (12 years schooling).
</li><li>2 years of experience in Logistics and Cargo (1 year in case of Higher Secondary education).
</li><li>English level 4.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Agent

Confidential Company

To prepare and process documentation for each vessel voyage and raise invoice after completion of vessel operations, while adhering to port policies and procedures. 1. Receive the Vessel file from the output section after vessel completion and ensure that all charges are included according to the CTMS summary and invoice summary.2. Verify all charges and ensure all is correctly billed, in case of any missing charges or discrepancy, raise manual supplementary invoice for the same and Communicate to supervisor for review and approval.3. Raise all manual invoices for charges, update the CTMS and email it to supervisor for further action.4. Raise all manual charges invoices which are not captured in the CTMS automation and ensure the same is update in the system.5. Ensure that all the generated invoices are checked against the data provided by the Output department and there is no loss of revenue.6. In case of disputes in invoices from the agents, verify the details and forward to supervisor for further actions.7. Prepare a billing advice for invoicing, which includes details of the cargo, delays, equipment & gears used and other details chargeable to the agent, raise a supplement invoice for the supplement manifest and forward the invoice to Finance and the agent.8. Attend to the agent and consignee queries, when required, receive and confirm supplier invoices (Stevedoring) by checking for any errors and forward the same for payment.Aluminum Billing:9. Prepare a report consolidating the data regarding Handling, Storage and Lashing and Additional EGA operations, Tarpaulin and Rebinding, overtime and cargo import, confirm with operations update the charges in system and send to Supervisor for approval.10. Archive the document for reference.T&D Billing:11. Update invoices for ray shifting, Weighbridge shifting, Cargo shifting between Terminals, Mafi trailer and Detention charges, ITT shifting charges & share it with supervisor for approval.

CONTROLLER - BILLING

Job Purpose With over 40 years of global trading experience, SkyCargo connects people and business to a world of incredible opportunities Within this role you will be based in a Contact Center environment providing the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. <ul> <li>Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. </li> <li>Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. </li> <li>Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. </li> <li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. </li> <li>Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).</li> </ul> <ul> <li>Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.</li> </ul> <ul> <li>Respond to queries from customers and agents in relation to the import and export of Cargo, from the point of quotation through to reservation. Provide system support to customers to enable them to self-service their requirements on our website.</li> </ul> <ul> <li>Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment.</li> </ul> Qualification <ul> <li>10 years schooling or equivalent.</li> <li>Excellent interpersonal, telephone and customer service skills.</li> <li>Ability to work in a busy sales team environment.</li> <li>PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.</li> <li>Knowledge of contact center and airline industry procedures and methodology.</li> <li>Standard Fares and ticketing courses, Skywards and MARS reservations systems</li> <li>Can read, write, speak in Arabic is an advantage </li> </ul> Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group. Salary &amp; benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

Customer Sales & Service Agent

<div><h5 class="jobSectionHeader">Job Purpose
</h5>With over 40 years of global trading experience, SkyCargo connects people and business to a world of incredible opportunities
Within this role you will be based in a Contact Center environment providing the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. 
 
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. 
<ul><li>
 
 
</li>Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. 
<li>
 
 
</li>Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. 
<li>
 
 
</li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. 
<li>
 
 
</li>Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only). 
<li>
</li></ul> 
Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only. 
<ul><li>
</li></ul> 
Respond to queries from customers and agents in relation to the import and export of Cargo, from the point of quotation through to reservation. Provide system support to customers to enable them to self-service their requirements on our website. 
<ul><li>
</li></ul> 
<ul><li>Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5><ul><li>10 years schooling or equivalent.
</li><li>Excellent interpersonal, telephone and customer service skills.
</li><li>Ability to work in a busy sales team environment.
</li><li>PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
</li><li>Knowledge of contact center and airline industry procedures and methodology.
</li><li>Standard Fares and ticketing courses, Skywards and MARS reservations systems
</li><li>Can read, write, speak in Arabic is an advantage
</li></ul>Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We&rsquo;re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we&rsquo;ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
<div>Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com</div></div>

SkyCargo

Global ME Recruitment Network

Desired Candidate Profile:Candidates should have 1 to 2 years of UAE Air Cargo Sales or Air Cargo Customer Service experience (experience in a UAE Air Cargo company is mandatory). A Bachelor&rsquo;s degree in Management or IT is required. Applicants must be of Tagalog speaking nationality only (male candidates are encouraged to apply). Strong communication skills in English are essential, and knowledge of additional languages is an advantage. Candidates should have the ability to join on short notice, and the age should be less than 32 years.Job Details:Experience required: 1&ndash;3 years.Gender: Male.Monthly salary: AED 3,000&ndash;4,000.Job location: Dubai, United Arab Emirates.Vacancies: 2.Benefits:Annual air ticket, annual leaves as per UAE labour law, annual bonus, medical insurance, and visa.Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you speak Tagalog?</li><li>Salary expectations?</li><li>Do you have experience in UAE Air Cargo in Customer Service?</li></ul>

Air Cargo Logistics Coordinator - Customer Service (TAGALOG SPEAKING MALE ONLY)

Explore 7782+ Cargo customer service agent in Dubai this November. Find roles across top companies and apply now to boost your career.

7782 cargo customer service agent jobs IN Dubai

Cargo Customer Service Agent

Cargo Customer Service Agent

Cargo Agent

CONTROLLER - BILLING

Customer Sales & Service Agent

SkyCargo

Air Cargo Logistics Coordinator - Customer Service (TAGALOG SPEAKING MALE ONLY)