center manager (full time job) Jobs in Cairo

center manager (full time job)

center operations manager - cairo (full time job) Jobs in Cairo

center operations manager - cairo (full time job)

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center manager full time job

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 
 Job objective
 
 
 
 The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.
 
 
 CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies &amp; regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
 
 
 
 Environment
 
 
 
 Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.
 
 
 External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.
 
 
 
 Key responsibility
 
 
 
 
 People Management &amp; Development
 
 
 
 <ul>
 <li>
 Establish a work environment that foster operational excellence.
 </li>
 <li>
 Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
 </li>
 <li>
 Provide regular feedback and coaching for centers employees.
 </li>
 <li>
 Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc.
 </li>
 <li>
 Administer regular check-ins and year-end performance review &amp; development plans, etc.
 </li>
 <li>
 Assist in management of the recruiting process.
 </li>
 <li>
 Support and conduct teams trainings.
 </li>
 <li>
 Leading the periodic medical\operational meetings.
 </li>
 <li>
 Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
 
 
 
 </li>
 </ul>
 
 Operations management
 
 
 
 <ul>
 <li>
 Supervise the operations within the center.
 </li>
 <li>
 Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor
 </li>
 <li>
 retention improvement and corrective action plans.
 </li>
 <li>
 Attaining donation goals with the highest level of quality and compliance.
 </li>
 <li>
 Monitor net yields and implement improvement plans.
 </li>
 <li>
 Perform analysis of related data to promote efficient operations.
 </li>
 <li>
 Proactive operational processes enhancement and risk management.
 </li>
 <li>
 Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
 </li>
 <li>
 Resolve related facility issues and manage inquiries for facility information.
 </li>
 <li>
 Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
 </li>
 <li>
 Provide leadership to ensure donor retention with high customer service levels.
 </li>
 <li>
 Create organizational culture and value systems which stimulate the morale and productivity.
 </li>
 <li>
 Operate the center and manage employees to the highest standards of ethics and integrity.
 </li>
 <li>
 Provide strategic planning for donor center growth.
 </li>
 <li>
 With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
 </li>
 <li>
 Provide public\institutional presentations for awareness and donor recruitment activities
 </li>
 <li>
 Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.
 
 
 
 </li>
 </ul>
 
 Quality &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
 </li>
 <li>
 Deviation management and CAPA development with timely implementation.
 </li>
 <li>
 Manage centers audit processes and help to resolve any related issues.
 </li>
 <li>
 Ensure timely response and closure to audit observations.
 </li>
 <li>
 Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.
 </li>
 <li>
 Recommend changes and improvements to SOPs.
 </li>
 <li>
 Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.
 
 
 
 </li>
 </ul>
 
 Back up for Center Physician:
 
 
 
 Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
 
 
 <ul>
 <li>
 Donor acceptance and deferral according to the relevant policies and procedures.
 </li>
 <li>
 Observe and coach the donor center technicians and phlebotomists.
 </li>
 <li>
 Donor counseling to individuals with unacceptable results.
 </li>
 <li>
 Management of Donor Adverse Event Reactions and the appropriate level of care.
 </li>
 <li>
 Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
 </li>
 <li>
 Recommend changes and updates to the center procedures.
 </li>
 <li>
 Provide education sessions to the center medical staff as needed.
 </li>
 <li>
 Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required.
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Bachelor's degree in medicine.
 </li>
 <li>
 Formal Qualification in the medical field.
 </li>
 <li>
 Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.
 </li>
 <li>
 Minimum 8 years of relevant experience
 </li>
 <li>
 Supervisory and people management experience for at least for at least 3 years.
 </li>
 <li>
 Blood bank related experience.
 </li>
 <li>
 Experience in a GxP regulated environment and Quality standards. Desired:
 </li>
 <li>
 Experience in cGMP.
 
 
 
 </li>
 </ul>
 
 Computing Skills
 
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications.
 
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Leadership.
 </li>
 <li>
 Emotional intelligence.
 </li>
 <li>
 Assertiveness &amp; decision-making ability.
 </li>
 <li>
 Resourcefulness and proactivity.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Critical thinking and problem solving.
 </li>
 <li>
 Teamwork and collaboration.
 </li>
 <li>
 Professionalism and strong work ethic.
 </li>
 <li>
 Excellent customer service.
 </li>
 <li>
 Organized and able to manage time effectively.
 </li>
 <li>
 Analytical.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Ability to work within a highly regulated, labor intensive, fast paced medical environment.
 </li>
 <li>
 Ability to plan and execute activities for the improvement of overall operations.
 
 
 
 </li>
 </ul>
 
 Languages
 
 Excellent written and spoken English and Arabic.
</div>

Center Manager (Full Time Job)

<div>
 
 Job objective :
 
 
 
 The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures &amp; staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.
 
 
 
 Environment Internal and external interactions :
 
 
 
 Internal: Quality, Operations, centers staff, Marketing, Laboratory, Procurement, Finance, Facility management team, Warehouse staff and HR. External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, medical associations, Corporates, Community-based organizations and others.
 
 
 
 Key responsibility :
 
 
 
 People Management &amp; development
 
 
 <ul>
 <li>
 Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director.
 </li>
 <li>
 Establish a work environment that foster operational excellence.
 </li>
 <li>
 Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
 </li>
 <li>
 Provide regular feedback and coaching for his\her employees.
 </li>
 <li>
 Manage employees to the highest standards of ethics and integrity.
 </li>
 <li>
 Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. - Administer regular check-ins and year-end performance review &amp; development plans, etc.
 </li>
 <li>
 Assist in management of the recruiting process for direct reports.
 </li>
 <li>
 Support and conduct teams trainings for direct reports.
 </li>
 <li>
 Leading the periodic operational meetings.
 </li>
 <li>
 Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
 </li>
 <li>
 Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.
 
 
 
 </li>
 </ul>
 
 Operations management :
 
 
 
 <ul>
 <li>
 Supervise the donation operations within the center.
 </li>
 <li>
 Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
 </li>
 <li>
 Monitor net yields and implement improvement plans.
 </li>
 <li>
 Perform analysis of related data to promote efficient operations.
 </li>
 <li>
 Proactive operational processes enhancement and risk management.
 </li>
 <li>
 Resolve related facility issues and manage inquiries for facility information. - Provide leadership to ensure donor retention with high customer service levels.
 </li>
 <li>
 Provide strategic inputs for marketing plans and provide analytics and insights for optimization.
 </li>
 <li>
 Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment.
 </li>
 <li>
 Perform a review of the documentation of unsuitable test results and the disposition of the associated results.
 </li>
 <li>
 Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
 </li>
 <li>
 Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator. Quality &amp; Compliance:
 </li>
 <li>
 Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
 </li>
 <li>
 Deviation management and CAPA development with timely implementation.
 </li>
 <li>
 With the center manager, manage centers audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.
 </li>
 <li>
 Recommend changes and improvements to SOPs.
 </li>
 <li>
 Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place. Back up for the CM:
 </li>
 <li>
 Serves as back up to the CM in absence according to pre-determined delegation and\or scope of responsibilities.
 
 
 
 </li>
 </ul>
 
 If the candidate is a physician,
 
 
 
 should act as back up for center physician, if not then this following section is not applicable:- Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
 
 
 <ul>
 <li>
 Donor acceptance and deferral according to the relevant policies and procedures.
 </li>
 <li>
 Observe and coach the donor center technicians and phlebotomists.
 </li>
 <li>
 Donor counseling to individuals with unacceptable results,
 </li>
 <li>
 Management of Donor Adverse Event Reactions and the appropriate level of care.
 </li>
 <li>
 Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
 </li>
 <li>
 Recommend changes and updates to the center procedures.
 </li>
 <li>
 Provide education sessions to the center medical staff as needed.
 </li>
 <li>
 Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance
 
 
 
 </li>
 </ul>
 
 Academic experience :
 
 
 
 required Essential:
 
 
 <ul>
 <li>
 B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).
 </li>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Previous supervisory/ people management experience is essential.
 </li>
 <li>
 Experience in a GxP regulated environment and Quality standards.
 </li>
 <li>
 Post-Graduate Certification in Quality Assurance, preferrable.
 
 
 
 </li>
 </ul>
 
 Computing skills :
 
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications.
 
 
 
 </li>
 </ul>
 
 Personal skills :
 
 
 
 <ul>
 <li>
 Leadership.
 </li>
 <li>
 People management skills.
 </li>
 <li>
 Emotional intelligence.
 </li>
 <li>
 Assertiveness &amp; decision-making ability.
 </li>
 <li>
 Resourcefulness and proactivity.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Critical thinking and problem solving.
 </li>
 <li>
 Teamwork and collaboration.
 </li>
 <li>
 Professionalism and strong work ethic.
 </li>
 <li>
 Excellent customer service.
 </li>
 <li>
 Organized and able to manage time effectively.
 </li>
 <li>
 Analytical. - Interpersonal skills.
 </li>
 <li>
 Ability to work within a highly regulated, labor intensive, fast paced medical environment.
 
 
 
 </li>
 </ul>
 
 Languages :
 
 
 
 Excellent written and spoken English and Arabic.
</div>

Center Operations Manager - Cairo (Full Time Job)

Amazon

<div>
 
 Description
 
 
 
 Sort Center area manager would manage third-party logistics sort center Operating on Amazon tools, systems and infrastructure. Area Manager would monitor safety , performance matrix including (DEA , dwell , reverse logistics, .. ) &amp; financials to assure best customer experience delivering &amp; receiving shipments from different nodes &amp; manage CPT &amp; truck utilization .
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Manage Amazon &amp; 3PL team on site -Processing and sorting packages by destination
 </li>
 <li>
 Supporting loading/unloading operations
 </li>
 <li>
 Managing backlog and inventory flow
 </li>
 <li>
 Coordinating with carriers and other Amazon facilities
 </li>
 <li>
 Handling missorts and ensuring proper routing
 </li>
 <li>
 Following standard operating procedures for loading delays and other operational challenges
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3065227
</div>

Area Operations Manager , ATS

Emirates NBD

<div>
 <ul>
 <li>
 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
 </li>
 <li>
 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
 </li>
 <li>
 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
 </li>
 <li>
 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
 </li>
 <li>
 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
 </li>
 <li>
 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
 </li>
 <li>
 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
 </li>
 <li>
 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
 </li>
 <li>
 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
 </li>
 </ul>
 
 
</div>

Inbound Team Leader

Bupa

<div>
 
 Job Description
 
 
 
 
 Sales Delivery Service Team Manager
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 The Service Team Manager (STM) leads and engages a team of Business Support Hub Advisors and Sales Delivery Advisors Onboarding to deliver service excellence, meet productivity targets, and ensure compliance with company and regulatory standards. This role drives operational performance, optimizes team capacity and capability, and supports continuous improvement initiatives in collaboration with other functions. The STM also plays a key role in fostering employee engagement and supporting the Customer Service Manager (CSM) in creating a compliant, customer-focused environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Leadership &amp; People Performance
 
 
 
 Lead, coach, and develop a team of front-line employees to achieve performance and quality targets.
 
 
 Manage effectively in a hybrid working environment.
 
 
 Role model Bupa values and foster a high-engagement culture.
 
 
 Conduct regular coaching and development sessions, including formal personal development plans.
 
 
 Monitor competency levels and address performance or compliance issues swiftly.
 
 
 Deliver consistent communication through 1:1s, team meetings, and updates.
 
 
 
 Compliance &amp; Performance Metrics
 
 
 
 Deliver team plans aligned with service KPIs and business objectives.
 
 
 Maintain a robust control environment to ensure FCA regulatory compliance.
 
 
 Monitor performance metrics, analyze trends, and take proactive improvement actions.
 
 
 Own risk, incident, and compliance management for the team.
 
 
 
 Customer Experience &amp; Business Improvement
 
 
 
 Support and embed business initiatives that improve service efficiency and customer experience.
 
 
 Lead operational impact assessments for improvement projects and ensure sustainable change.
 
 
 Identify and implement opportunities for innovation and cost-effective service delivery.
 
 
 Benchmark against external best practices to enhance team performance.
 
 
 
 Internal &amp; External Relationships
 
 
 
 Liaise with stakeholders to ensure resource availability and operational delivery.
 
 
 Manage escalated customer queries and complaints, including those from brokers and corporate clients.
 
 
 Support management colleagues in delivering excellent customer and supplier experiences.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Strong written and verbal English communication skills.
 
 
 Experience managing front-line employees in a customer-focused or regulated environment.
 
 
 
 Contact Center/service Experience Preferred.
 
 
 
 Excellent interpersonal and communication skills.
 
 
 Ability to manage competing priorities and difficult conversations.
 
 
 Commercial mindset and proactive attitude.
 
 
 Strong stakeholder management and influencing skills.
 
 
 Resilience and adaptability in a fast-paced environment.
 
 
 Initiative and sound decision-making within agreed parameters.
 
 
 Thorough internal product knowledge.
 
 
 Strong planning and time management skills.
 
 
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Sales Delivery Service Team Manager

Concentrix

<div>
 Job Title:
 
 
 Consultant Global Analytic Insights
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 The Concentrix Technical Products and Services (TPS) team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 The Consultant, CX Operations Insights will be instrumental in analyzing call center performance and customer satisfaction data to drive operational improvements. Reporting to the Senior Analytics Manager, you will evaluate processes impacting customer satisfaction scores and design projects to enhance these metrics. Your expertise will be vital in interpreting trends, identifying root causes, and supporting performance improvement initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor customer satisfaction and key operational metrics to identify performance trends.
 </li>
 <li>
 Prepare and present monthly management reports summarizing findings.
 </li>
 <li>
 Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs.
 </li>
 <li>
 Collaborate with statisticians on main driver analyses and correlations between customer satisfaction and operational metrics.
 </li>
 <li>
 Lead cause analyses to uncover performance gaps through observations and interviews.
 </li>
 <li>
 Organize action planning sessions with Call Center Operations and partners.
 </li>
 <li>
 Develop recommendations for operational adjustments and assist in testing new processes.
 </li>
 <li>
 Work closely with operational units to implement action plans effectively.
 </li>
 <li>
 Produce regular project updates and track progress against action plans.
 </li>
 <li>
 Document insights, proposals, and outcomes for internal and client reviews.
 </li>
 <li>
 Engage with external clients to present findings and propose solutions.
 </li>
 <li>
 Identify potential issues impacting analysis and collaborate on contingency planning.
 </li>
 <li>
 Contribute to decisions on analytical design and deliverable timelines.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Analytics, Statistics, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 3-5 years of experience in data analysis or performance improvement, preferably in a call center environment.
 </li>
 <li>
 Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables).
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data sets.
 </li>
 <li>
 Excellent verbal and written communication skills for diverse audiences.
 </li>
 <li>
 Proven ability to collaborate with cross-functional teams and external clients.
 </li>
 <li>
 Strong problem-solving skills with a proactive approach.
 </li>
 <li>
 Experience in project management, ensuring timely delivery of results.
 
 
 </li>
 </ul>
 
 Join our team and contribute to enhancing customer experience through data-driven insights and operational excellence!
 
 
 
 Location:
 
 
 EGY Cairo - Plot no. 27, North Teseen st building 27
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time2025-10-31
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1649647
 
</div>

Consultant Global Analytic Insights

<div>
 Directs, leads, conducts, coordinates and prepares staff training activities in the Plasma Logistics Center (PLC) including new employee training program and Monthly Staff Training Activities within the PLC to verify and validate the employees competence to perform roles independently. May occasionally oversee work of others but does not conduct performance appraisals or make hiring, salary, or termination decisions.
 
 
 Internal: GEPD management, quality, &amp; plasma collection departments.
 
 
 External: Health Authorities, government agencies, auditors, &amp; transportation &amp; 3PL providers.
 
 
 Key responsibility
 
 
 Deliver training within the PLC by partnering with the academy training department to ensure training compliance is met.
 
 
 Conducts training and related developmental activities needed to support operational objectives in support of the PLC leadership.
 
 
 Oversees and coordinates the work of PLC designated trainers throughout the facility. Identifies areas of operational opportunity for continuous improvement.
 
 
 Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training.
 
 
 May assist in the development and facilitation of PLC operational training materials and programs.
 
 
 Creates and maintains training records and files to assure compliant training files.
 
 
 Ensures PLC adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.
 
 
 Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the need arises.
 
 
 Reports all unsafe working situations or conditions to supervisor or Manager.
 
 
 
 Academic Experience Required
 
 
 
 A Bachelor's degree in one of the sciences, business administration, engineering, or some other related field.
 
 
 
 Professional Experience Required
 
 
 
 Essential:
 
 
 Typically requires 2 years of related experience - clinical, Science, Laboratory general business.
 
 
 Preferred:
 
 
 Experience in a medical, Laboratory and/or cGMP regulated environment.
 
 
 Experience with training adult learners.
 
 
 Computing skills
 
 
 MS Office proficiency is a must.
 
 
 Personal skills
 
 
 Effective communication and proactive skills.
 
 
 Time Management skills.
 
 
 Strong problem-solving skills.
 
 
 Ability to understand and apply different learning styles.
 
 
 Ability to identify errors and prepare corrective actions.
 
 
 Ability to create positive interpersonal bonds with team.
 
 
 Languages
 
 
 Very Good written and spoken English and Arabic
</div>

PLC Training Administrator - New Capital

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