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client retention specialist

Earnest Insurance Brokers LLC

<div><h3 class="jobSectionHeader">Role Overview</h3><div>
The Manager &ndash; Retention will oversee the renewal process, maintain strong client relationships, and lead the Retention team to achieve full retention targets while upholding 100% compliance standards.</div><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Maintain strong client relationships to ensure satisfaction and renewals.</li><li>
Manage renewal communications, handle escalations, and confirm renewals.</li><li>
Organize clients by policy type and renewal date for efficient follow-up.</li><li>
Attend client meetings independently or with the Head of Department.</li><li>
Conduct daily team huddles to review priorities and performance.</li><li>
Motivate and guide the team, fostering accountability and collaboration.</li><li>
Coordinate with internal departments for smooth renewal processing.</li><li>
Ensure accuracy and compliance in all client documentation.</li><li>
Review Compliance and Aging Reports regularly.</li><li>
Enforce adherence to audit, data privacy, and regulatory standards.</li><li>
Oversee end-to-end renewal process and assist with claims-related queries.</li><li>
Verify underwriting and renewal documentation.</li><li>
Draft professional client communications and renewal proposals.</li><li>
Prepare monthly performance and renewal reports.</li><li>
Drive continuous improvement initiatives across the team.</li><li>
Ensure timely completion of renewals and prevent operational delays.</li><li>
Support client engagement across multiple business lines.</li><li>
Foster a calm, solution-oriented team culture.</li><li>
Achieve set retention and audit compliance targets</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree in Business, Finance, Insurance, or related discipline.</li><li>
FIII or AIII certification (mandatory).</li><li>
8+ years of experience in insurance or client servicing.</li><li>
Strong leadership, communication, and MS Office skills.</li><li>
Proven experience in Commercial Lines &ndash; Underwriting &amp; Retention.</li></ul></div><div></div>

Manager – Retention (Insurance Brokerage)

ARENCO REAL ESTATE EST

Role OverviewThe Customer Relations Executive is responsible for nurturing and maintaining long-term relationships with existing clients to ensure high levels of satisfaction, loyalty, and retention. This role focuses on understanding client needs, addressing their concerns efficiently, and identifying opportunities to enhance their overall experience with the company. The position requires close collaboration with internal teams to deliver seamless service, reduce vehicle off-hires, and develop tailored retention strategies that strengthen client trust and engagement. Key Responsibilities:• To build and maintain strong relationships with existing clients by understanding their needs, addressing their concerns, and providing solutions to enhance their overall experience.• To develop and implement effective strategies to retain clients, reduce vehicle off hires and increase customer loyalty.• Regularly communicate with clients to gather feedback, provide updates on new products or services, and address any issues or concerns promptly.• Analyze client data and feedback to identify trends, patterns, and areas for improvement in order to enhance client satisfaction and retention.• Identify opportunities to cross-sell or up-sell additional products or services to existing clients based on their needs and preferences.• Collaborate with other departments such as sales, marketing, and customer support to ensure a seamless client experience and address any issues or concerns effectively.• Tailor retention strategies to meet the specific needs and preferences of different client segments. Present personalized approaches that demonstrate an understanding of each client&#x27;s unique requirements and challenges.• Clearly articulate the value proposition of the company&#x27;s products or services and how they address the needs of clients. Highlight the benefits of remaining a loyal customer and the added value they will receive.• To establish clear, measurable goals for client retention and outline KPIs for evaluating the success of retention strategies. Responsible for tracking progress and making adjustments as needed to achieve desired outcomes.

Customer Relations Executive (Car Rental)

Cliffs Point

We&rsquo;re looking for motivated and results-driven individuals to join our growing team! If you have experience in the Forex or financial market industry and enjoy building long-term client relationships, this role is perfect for you.Role Responsibilities:<ul><li>Contact inactive clients to re-engage them and encourage renewed activity.</li><li>Assist existing clients in growing their trading portfolios.</li><li>Build strong client relationships to ensure satisfaction and loyalty.</li><li>Maintain accurate records of communication and follow-ups.</li><li>Provide market updates and assist clients in understanding trading opportunities.</li></ul>Requirements:<ul><li>Previous experience in Forex or financial markets is highly preferred.</li><li>Excellent communication and persuasion skills.</li><li>Strong sales and retention abilities.</li><li>Fluent in English (knowing Hindi, Tamil, Malayalam, Telugu, or Kannada is a plus).</li><li>Confident, self-motivated, and target-oriented.</li></ul>What We Offer:<ul><li>Fixed salary + commission + performance bonuses.</li><li>All leads provided &mdash; no cold calling required.</li><li>Fast-paced work environment with real growth opportunities in the Forex and share market industry.</li></ul>Apply Now! Send your resume to +971 56 179 3993 and take your next step toward a successful career in client retention and financial markets.Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>How many years of client retention experience do you have?</li><li>Do you have experience in the Forex, share market, or stock market industry?</li><li>How soon can you join if selected? </li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Retention Specialist

Dollar Car Rental

<ul><li>Build and maintain strong client relationships by addressing needs and concerns.</li><li>Develop and implement strategies to retain clients, reduce off-hires, and boost loyalty.</li><li>Communicate regularly to provide updates, gather feedback, and resolve issues.</li><li>Analyse client data to identify trends and improve satisfaction.</li><li>Identify cross-sell and up-sell opportunities.</li><li>Collaborate with sales, marketing, and support for a seamless client experience.</li><li>Tailor retention strategies to different client segments with personalized approaches.</li><li>Clearly present product value and benefits to encourage loyalty.</li><li>Set and track KPIs to measure success and adjust strategies as needed.</li></ul>

Customer Relations Executive

FCBS

Company Name: Flying Colour Business Setup Services LLC Website: https://www.flyingcolour.net/Position: Client Manager Department: ECS (Enterprise Corporate Services) Location: Dubai (Media City) Job Type: Full-TimeWorking Days: 6 days a week (Monday to Saturday) Working Hours:<ul><li>Monday to Friday: 9:00 AM to 6:30 PM (GST)</li><li>Saturday: 9:00 AM to 4:00 PM (GST)</li></ul>Job Responsibilities:<ul><li>Build and maintain strong, long-term relationships with key clients.</li><li>Address and resolve client concerns and queries in a timely and professional manner.</li><li>Develop and implement sales plans to generate revenue from assigned accounts.</li><li>Regularly connect with existing clients to ensure service satisfaction and business continuity.</li><li>Manage a portfolio of 250&ndash;300 clients effectively.</li><li>Retain existing clients and generate new business opportunities from the current portfolio.</li><li>Identify referral leads and cross-selling/upselling opportunities.</li></ul>Candidate Requirements:<ul><li>Strong verbal and written communication skills.</li><li>Prior experience in Banking / Financial / Client Relationship / Portfolio Management roles preferred.</li><li>Should have hands-on experience in Client Retention, Portfolio Management, Cross-Selling &amp; Upselling.</li><li>Educational Qualification: Must be from a Commerce background with a Master&rsquo;s degree (MBA or M.Com preferred).</li></ul>Interested Candidates Can ApplyPlease share your updated CV along with the following details on whats app - +971 58 204 5839 (Note: Applications without these details will not be considered):<ul><li>Full Name:</li><li>Total Experience:</li><li>Relevant Experience:</li><li>Highest Qualification:</li><li>Current CTC (In-hand):</li><li>Expected CTC (In-hand):</li><li>Current Location:</li><li>Notice Period:</li><li>Reason for Change:</li><li>Daily Roles &amp; Responsibilities in current job (in brief):</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per month

Business Setup Advisor

BlackStone eIT

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage. Key Responsibilities <ul> <li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li> <li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li> <li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li> <li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li> <li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li> <li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li> <li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li> </ul>

Customer Journey Mapping

The First Group

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We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools. Key Responsibilities: <ul> <li>Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li> <li>Generate reports and insights to optimize future marketing strategies.</li> <li>Improve CRM processes to enhance efficiency and personalization.</li> <li>Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li> <li>Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li> </ul>
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CRM Specialist

Explore 5533+ Client retention specialist in Dubai this November. Find roles across top companies and apply now to boost your career.