customer service manager

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customer service coordinator Jobs in Cairo

customer service coordinator

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customer service representative

customer success manager

client support consultant

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our dynamic team. This role requires deep expertise in ServiceNow modules, particularly IT Service Management (ITSM), Human Resource Service Delivery (HRSD), and the highly sought-after IT Operations Management (ITOM). The ideal candidate will possess strong technical and consulting skills, with a proven ability to deliver complex ServiceNow solutions that drive business transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.
 </li>
 <li>
 Provide technical leadership and mentoring to junior team members and stakeholders.
 </li>
 <li>
 Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.
 </li>
 <li>
 Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.
 </li>
 <li>
 Ensure adherence to best practices and governance in ServiceNow development and administration.
 </li>
 <li>
 Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.
 </li>
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 Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.
 </li>
 <li>
 Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.
 </li>
 <li>
 Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.
 </li>
 <li>
 Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.
 </li>
 <li>
 Understanding of ITIL framework and practical application in ServiceNow implementations is a strong plus.
 </li>
 <li>
 Experience with Agile methodologies and DevOps practices in ServiceNow delivery.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and lead teams in a fast-paced, client-facing environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

ServiceNow Technical Consultant

Toyota Egypt Group

<div>
 
 
 Role Purpose:
 
 
 
 We are seeking an experienced SAP MM/EWM Consultant specializing in functional support to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the seamless operation of SAP MM/EWM modules by providing expert functional support, resolving system issues, and aligning SAP functionalities with business requirements.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide end-to-end functional support during new SAP module implementations
 </li>
 <li>
 Act as the first line of support for incidents, user training, and troubleshooting
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 Offer daily functional support for SAP MM/EWM modules (MM-SP, EWM, MM-VMS)
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 Troubleshoot and resolve SAP MM/EWM related issues to reduce system downtime
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 <li>
 Collaborate with business users to understand financial processes and recommend improvements
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 <li>
 Conduct training sessions for end-users and maintain functional documentation
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 <li>
 Provide data and reports for internal/external audits and support financial reporting
 </li>
 <li>
 Assist with month-end/year-end closing activities and support system upgrades or migrations
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Business Information, Information Systems, or a related field
 </li>
 <li>
 Minimum of 3+ years of experience in SAP MM/EWM functional support
 </li>
 <li>
 Hands-on experience with SAP S/4HANA is highly preferred
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 <li>
 Strong understanding of SAP MM/EWM configurations
 </li>
 <li>
 Basic knowledge automotive aftermarket industry
 </li>
 <li>
 Proficiency in SAP reporting tools and transaction codes
 </li>
 <li>
 SAP Certified Application Associate Extended Warehouse Management &amp; Sourcing and Procurement is preferred
 </li>
 <li>
 Additional certifications in SAP S/4HANA or related modules are considered an advantage
 </li>
 </ul>
 
 
</div>

SAP MM/EWM Consultant – Functional Support

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅Full-time Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 We are looking for:
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
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 <li>
 Patience when handling tough cases
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 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist (Emails & Chats)

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 Work Conditions:
 
 
 
 <ul>
 <li>
 ✅Location: Maadi
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 What will you do:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients' interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist  - Voice

Wealth Plus Developments

<div>
 
 
 NOTE: Real Estate Experience is a Must.(Commercial)
 
 
 
 
 
 
 
 Company Description
 
 
 
 Wealth Plus Developments is a forward-thinking real estate developer dedicated to creating innovative spaces and fostering connected communities. With a core focus on quality and design, we deliver outstanding results for our clients. Our unique payment plans and unwavering commitment to timely delivery ensure that we provide exceptional value for investment. At Wealth Plus Developments, we aim to reshape the future of real estate through innovation and reliability.
 
 
 
 
 
 
 Role Description
 
 
 
 The Senior Sales Consultant will be responsible for identifying and nurturing client relationships, understanding their needs, and achieving sales targets in line with company goals. Day-to-day tasks include prospecting, conducting property presentations, negotiating contracts, and providing exceptional client support. This is a full-time, on-site role based in New Cairo. The consultant will collaborate with cross-functional teams to ensure client satisfaction and contribute to the company's growth.
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 REAL ESTATE Experience is a Must.(Commercial)
 </li>
 <li>
 Proven experience in Sales, Negotiation, and Client Relationship Management
 </li>
 <li>
 Knowledge in Real Estate markets, understanding of customer needs, and ability to identify opportunities
 </li>
 <li>
 Excellent Communication, Interpersonal, and Presentation skills
 </li>
 <li>
 Strong Organizational and Time-Management skills with attention to detail
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 Proficiency in CRM tools and Microsoft Office Suite
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field
 </li>
 <li>
 Ability to work independently while also collaborating in a team environment
 </li>
 <li>
 Experience in the real estate industry or a customer-focused role is a strong advantage
 </li>
 </ul>
</div>

Senior Property Consultant

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
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 Informs customers in case of any out-of-stock products.
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 Replies to all customer inquiries on anything related to the company&rsquo;s products.
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 Informs account managers in case of any client credit issues to be resolved.
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 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
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 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
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 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
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 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
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 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
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 Performs a maintenance survey by asking clients about the performance of the maintenance team.
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 Updates and sends case fail rate (CFR) report to the supply chain team.
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 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
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 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
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 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Y THE BROKERS

<div>
 
 Company Description
 
 
 
 Y THE BROKERS is the first certified brokerage in the real estate sector, dedicated to delivering optimal real estate decisions for clients. Offering a comprehensive range of real estate services, the company strives to make property buying and selling seamless. By combining integrated services with experienced agents, Y THE BROKERS empowers individuals in making confident real estate moves and ensures a client-focused approach in every transaction.
 
 
 
 Role Description
 
 
 
 We are seeking a full-time Property Consultant for an on-site role located in New Cairo. The Property Consultant will be responsible for advising clients on property options, conducting property tours, handling negotiations, and maintaining strong client relationships. Daily tasks include identifying client needs, staying updated on real estate market trends, ensuring customer satisfaction, and meeting sales objectives through personalized services.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Consulting and providing expert property-related advice to clients
 </li>
 <li>
 Strong Communication and Customer Service abilities to establish rapport and maintain client satisfaction
 </li>
 <li>
 Experience in Sales and Real Estate to successfully achieve targets and close deals
 </li>
 <li>
 Knowledge of the local real estate market and regulatory guidelines is a plus
 </li>
 <li>
 Proven ability to work in a dynamic, target-driven environment
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Property Consultant

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