technical engineer

devops engineer

it support engineer

ai engineer

inside sales engineer

cloud support engineer

Alibaba Cloud

<div>
 <p>
  Job describe
 </p>
 <p>
  1. Act as a customer advocate, provide proactive services to improve health and stability of customer&rsquo;s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
 </p>
 <p>
  2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
 </p>
 <p>
  3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
 </p>
 <p>
  4. Understand the customer&rsquo;s relevant business challenges while functioning as a trusted advisor for &ldquo;best practices&rdquo; and drive further adoption of Alibaba cloud solutions in assigned accounts.
 </p>
 <p>
  5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
 </p>
 <p>
  6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer&rsquo;s technical advocate within Alibaba Cloud.
 </p>
 <p>
  7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
 </p>
 <p>
  8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job requirement
 </p>
 <p>
  1. Bachelor&rsquo;s degree required and a minimum of 5 years&rsquo; experience, solid experience with Java development.
 </p>
 <p>
  2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
 </p>
 <p>
  3. Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
 </p>
 <p>
  4. Able to demonstrate ability and experience in customer-facing positions as a technology consultant
 </p>
 <p>
  5. Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
 </p>
 <p>
  6. Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
 </p>
 <p>
  7. Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
 </p>
 <p>
  8. Self-motive, quicker learner and able to work under high pressure.
 </p>
 <p>
  9. Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；
 </p>
</div>


Alibaba Cloud Intelligence-Technical Account Manager-Dubai

AEserver

<p><br></p> <p> <strong> <u> </u> </strong> </p> <p> <strong> <u>Duties and Responsibilities:</u> </strong> </p> <p>    The duties of the CRM are both sales &amp; technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.</p> <p>    Responsible for the daily operations of the technical support helpdesk (ticket system)</p> <p>    Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket</p> <p>    Manage customers  accounts through the internal web system (WHMCS)</p> <p>    Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.</p> <p>    Have the knowledge and understanding of how Linux/Windows web servers are run</p> <p>    Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them</p> <p>    Understand basic SSH commands &amp; RDP tools</p> <p>    Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)</p> <p>    Ability to security harden, tweak and analyze server issues</p> <p>    Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues</p> <p>    Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards</p> <p>    Ability to setup shared, VPS, Cloud and dedicated hosting packages</p> <p>    Understanding &amp; setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc</p> <p>    Understanding of common software such as Wordpress, Joomla, email marketing, etc</p> <p>    Be responsible for the full technical operations of all servers and systems in the company</p> <p>    Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.</p> <p>    Consult &amp; suggest to the management on new tools, software and hardware available in them market.</p> <p> <strong> <u>Knowledge, Skills and Abilities required:</u> </strong> </p> <p> <strong> <u> </u> </strong> </p> <p>    Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file</p> <p>    Superior knowledge of CentOS, Ubunto, Windows, etc</p> <p>    Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc</p> <p>    Cloud experience to setup, load balance, geo balance, failover setup, etc</p> <p>    Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.</p> <p>    Experience working in a web hosting company</p> <p>    Strong interpersonal and communication skills.</p> <p>    Strong analytical and problem solving skills under pressure.</p> <p>    Knowledge of customer service standards and procedures.</p> <p>    Ability to create, compose, and edit written materials   technical knowledge base for customers.</p> <p>    Strong English (both spoken and written). Arabic and other languages are a bonus.</p> <p> <strong> <u>Bonus/Extra Skills:</u> </strong> </p> <p>    Graphic Design skills</p> <p>    A minimum of 1 years in e-commerce, website design, basic programming</p> <p>    Experience in php, html5, mysql, asp, .net and mssql</p> <p>    Prior experience in IT customer support, hosting companies.</p> <p>    Entrepreneur spirit</p> <p> <u> </u> </p> <p>Note: Training will be provided during the first month</p> <p> </p> <p><br></p> 
<div></div>

Server Admin

Core42

<p><strong>Responsibilities</strong></p> <ul> <li>Proactively monitor cloud resources and services to identify performance issues, errors, and outages.</li> <li>Respond to system alerts and incidents, ensuring quick identification, diagnosis, and resolution of issues.</li> <li>Perform routine checks on cloud infrastructure to maintain operational efficiency and security.</li> <li>Provide first-level troubleshooting for cloud-based services and escalate complex issues to L2/L3 teams as required.</li> <li>Document and categorize incidents, ensuring adherence to established incident management workflows.</li> <li>Collaborate with internal teams to diagnose recurring issues and contribute to problem resolution efforts</li> <li>Provide timely support to end-users for cloud-related queries, including access, permissions, and basic troubleshooting.</li> <li>Implement and manage service requests for cloud resource provisioning, modifications, and decommissioning.</li> <li>Ensure all user requests are logged, tracked, and resolved according to established Service Level Agreements (SLAs).</li> <li>Support the implementation of changes to cloud infrastructure according to approved change requests.</li> <li>Keep accurate and current records of cloud configurations to ensure compliance with change management processes.</li> <li>Take part in change advisory board (CAB) discussions when needed.</li> <li>Maintain comprehensive documentation of cloud resources, configurations, and operational procedures.</li> <li>Develop and update knowledge base articles for common issues and standard operating procedures.</li> <li>Share insights and lessons learned to improve team knowledge and operational efficiency.</li> <li>Ensure compliance with internal security policies and external regulatory standards.</li> <li>Assist in audit processes by providing necessary documentation and responding to audit inquiries.</li> <li>Follow best practices for identity management, data protection, and incident response within cloud environments.</li> <li>Work closely with L2/L3 engineers, system administrators, and other support teams to resolve complex issues.</li> <li>Participate in regular team meetings to discuss operational challenges and share knowledge.</li> <li>Communicate effectively with stakeholders regarding issue status, resolution timelines, and service improvements.</li> <li>Identify areas for operational improvement and propose automation solutions to enhance efficiency.</li> <li>Collaborate with internal teams to automate routine tasks and workflows where feasible.</li> <li>Stay updated on emerging cloud technologies and best practices to drive operational excellence.</li> </ul>

Executive - Managed Services

Emirates National Facilities Management

<p>§ Certified IT support professional with deep experience in managing Azure services, Office 365, MDM solutions, and working closely with application teams.</p><p>§ Strong knowledge of Windows Server, networking, cloud security and endpoint management tools.</p><p>Bachelor Degree in Computer science or IT with minimum 4 years experience in infrastructure support, including Azure and Microsoft 365 environments.</p>

IT Infrastructure Support Engineer– Cloud & End-User Services  (FM)

Dimension Data / NTT ltd

<div> <b>Key responsibilities:</b> <ul> <li>Provides support to users/administrators of the company platform.</li> <li>Supports and contributes to the growth of best practices for delivery of support services.</li> <li>Ensures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.</li> <li>Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.</li> <li>Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.</li> <li>Mentors less experienced team members in the various technologies.</li> <li>Performs any other related task as required.</li> </ul> </div> <br> <div> <b>To thrive in this role, you need to have:</b> <ul> <li>Seasoned working knowledge of the components in cloud/web applications.</li> <li>Seasoned understanding network monitoring connectors such as SCOM, Solarwinds etc.</li> <li>Seasoned understanding of SNMP traps and MIBs/OIDs.</li> <li>Seasoned understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx).</li> <li>Seasoned understanding of the HTTP/HTTPS Request and Response Cycle.</li> <li>Seasoned understanding of database concepts.</li> <li>Seasoned understanding of ITSM, CMDB and ITIL business process.</li> <li>Excellent troubleshooting/root cause isolation skills.</li> <li>Must be proficient with analyzing log files and standard debugging concept.</li> <li>Seasoned familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.</li> <li>Seasoned understanding of email infrastructure/protocols.</li> <li>Seasoned understanding of Web Services   REST and SOAP and Authentication mechanisms   Single Sign-on, LDAP.</li> <li>Must have basic object-oriented programming skills (Java strongly preferred).</li> <li>Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.</li> <li>Ability to multi-task and work with high-value customer administrators and developers.</li> <li>Should be a team player working efficiently in a collaborative environment.</li> <li>Strong personal commitment to quality and customer service.</li> <li>Proven ability to maintain a professional demeanor when handling complex user issues.</li> </ul> </div>

Security Platform Engineer

Accenture

<div><span style="font-size: 11px;"><b>Job Summary:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">We are seeking a skilled Cloud Infrastructure Consultant to support and contribute to our Data Center Exit and Google Cloud VMware Engine (GCVE) Foundation offerings. The ideal candidate will design and continuously improve the commercial and delivery kits, collaborate with internal and external stakeholders, and contribute to positioning our technical expertise in the market.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">This role requires strong experience in cloud and application migration, infrastructure design, and hybrid/multi-cloud environments, particularly focused on Google Cloud Platform (GCP).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities:</b></span></div><div><span style="font-size: 11px;">Contribute to the design, development, and continuous improvement of commercial and delivery kits for Data Center Exit and GCVE Foundation offerings.</span></div><div><span style="font-size: 11px;">Work closely with Google Product Managers and internal teams to ensure alignment of deliverables.</span></div><div><span style="font-size: 11px;">Support marketing initiatives to promote AGBG ME's cloud expertise through events, blog posts, and other channels.</span></div><div><span style="font-size: 11px;">Collaborate with consultants, engineers, and project managers to deliver high-quality, scalable, and secure cloud infrastructure solutions.</span></div><div><span style="font-size: 11px;">Stay current on emerging technologies and trends in cloud infrastructure and integrate them into solutions as appropriate.</span></div><div><span style="font-size: 11px;">Lead and mentor junior team members where applicable.</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Required Skills &amp; Experience:</b></span></div><div><span style="font-size: 11px;">3 to 5 years of hands-on experience in:</span></div><div><span style="font-size: 11px;">Application &amp; cloud migration projects</span></div><div><span style="font-size: 11px;">Infrastructure design and operations in VMware, Oracle, OpenStack, or hybrid cloud platforms</span></div><div><span style="font-size: 11px;">Proven experience in GCP service architecture, design, and delivery</span></div><div><span style="font-size: 11px;">Experience working in multi-cloud environments including VMware, AWS, Azure, OpenShift, and Oracle Cloud</span></div><div><span style="font-size: 11px;">Strong working knowledge of DevOps tools: GitLab CI, GitHub Actions, Jenkins, Terraform, Terragrunt, Cloud Build</span></div><div><span style="font-size: 11px;">Solid understanding of database technologies such as PostgreSQL, MySQL, and SQL Server</span></div><div><span style="font-size: 11px;">Experience in cloud operations and security, especially in hybrid environments</span></div><div><span style="font-size: 11px;">Deep understanding of security protocols and technologies: OAuth, OIDC, LDAP, Active Directory, and PKI (Public Key Infrastructure)</span></div><div><span style="font-size: 11px;">Strong experience with networking concepts for hybrid environments: firewalling, routing, DNS</span></div><div><span style="font-size: 11px;">Demonstrated experience in leading cloud migration projects and mentoring teams</span></div><div><span style="font-size: 11px;">Strong communication, collaboration, and problem-solving skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Preferred Certifications (one or more):</span></div><div><span style="font-size: 11px;">Google Cloud:</span></div><div><span style="font-size: 11px;">Cloud Digital Leader</span></div><div><span style="font-size: 11px;">Associate Cloud Engineer</span></div><div><span style="font-size: 11px;">Professional Cloud Architect</span></div><div><span style="font-size: 11px;">Cloud DevOps Engineer</span></div><div><span style="font-size: 11px;">Database Engineer</span></div><div><span style="font-size: 11px;">Cloud Security Engineer</span></div><div><span style="font-size: 11px;">Cloud Network Engineer</span></div><div><span style="font-size: 11px;">VMware Certified Professional (VCP)</span></div><div><span style="font-size: 11px;">Google Authorized Trainer (GCP) - a plus</span></div><div><br></div>

Infrastructure Engineering

ATHGADLANG

<p><b>Job Summary</b></p><p>The Cybersecurity Engineer will play a key role in designing, implementing, and maintaining secure IT and OT environments across the organization. This role involves hands-on technical work in security architecture, vulnerability management, incident response, and compliance alignment. The engineer will collaborate with cross-functional teams to embed security best practices into infrastructure, applications, and cloud environments, ensuring compliance with ISO 27001, UAEIA, and NIST standards.</p><p><b>Key Responsibilities1. Security Architecture &amp; Engineering</b></p><ul><li>Design and implement secure architectures across IT and OT systems following defense-in-depth and secure-by-design principles.</li><li>Develop and maintain security controls for infrastructure, endpoints, cloud, and applications.</li><li>Validate the security of network, system, and cloud configurations against architecture standards and compliance requirements.</li></ul><p><b>2. Vulnerability &amp; Risk Management</b></p><ul><li>Conduct regular vulnerability assessments and threat modeling for enterprise assets.</li><li>Analyze and prioritize risks, coordinating remediation with infrastructure and application teams.</li><li>Ensure risk mitigation aligns with ISO 27001, UAEIA, and NIST frameworks.</li></ul><p><b>3. Security Operations &amp; Monitoring</b></p><ul><li>Review alerts, logs, and indicators of compromise to support continuous monitoring and incident detection.</li><li>Recommend and implement automation or tuning improvements to enhance detection accuracy and reduce false positives.</li></ul><p><b>4. Cloud &amp; Application Security</b></p><ul><li>Engineer secure architectures and configurations for multi-cloud environments (AWS, Azure, GCP).</li><li>Integrate security controls within CI/CD pipelines and DevSecOps workflows.</li><li>Participate in secure code reviews and support application security testing (SAST, DAST).</li></ul><p><b>5. Incident Response &amp; Forensics</b></p><ul><li>Lead technical response during cyber incidents, conducting root cause analysis and digital forensics.</li><li>Update and maintain incident response playbooks; lead post-incident reviews.</li><li>Ensure evidence handling and documentation comply with legal and regulatory standards.</li></ul><p><b>6. Compliance &amp; Policy Alignment</b></p><ul><li>Ensure cybersecurity policies, standards, and procedures meet UAEIA, ISO 27001/27002, and internal audit requirements.</li><li>Support audit readiness by maintaining accurate documentation, technical standards, and access control records.</li><li>Provide technical input during internal reviews and regulatory assessments.</li></ul><p><b>7. Stakeholder Collaboration</b></p><ul><li>Collaborate with SOC, IT infrastructure, application, risk, and audit teams to embed security into projects and operations.</li><li>Review network and system architectures from a security standpoint, providing risk-based recommendations.</li><li>Participate in change management processes to evaluate security impacts.</li></ul><p><b>Technical Expertise</b></p><ul><li>Strong knowledge of network security technologies (firewalls, WAFs, IDS/IPS) and configuration best practices.</li><li>Experience with SIEM (e.g., Splunk, QRadar), SOAR, EDR/XDR, vulnerability management (Tenable, Qualys), and PAM (CyberArk, BeyondTrust).</li><li>Skilled in securing hybrid and cloud-native environments.</li><li>Familiar with secure development, DevSecOps, and container security (Docker, Kubernetes).</li><li>Proficient in scripting languages such as Python, PowerShell, or Bash for automation and analysis.</li></ul><p><b>Required Skills and Qualifications</b></p><ul><li>5&ndash;8 years of experience in cybersecurity engineering, security architecture, or technical risk management.</li><li>Strong understanding of network, endpoint, cloud, and application security principles.</li><li>Experience in vulnerability management, threat modeling, and incident response.</li><li>Working knowledge of ISO 27001, UAEIA, NIST CSF, and MITRE ATT&amp;CK frameworks.</li><li>Excellent communication skills with the ability to explain complex security concepts to non-technical stakeholders.</li><li>Relevant certifications such as <b>CISSP, OSCP, CEH, GCIA, CCSP</b>, or equivalent preferred.</li></ul><p><b>Key DeliverablesSecurity Architecture &amp; Engineering</b></p><ul><li>Secure architecture diagrams, design documentation, and technical standards.</li><li>Assessment reports on system and infrastructure configurations with mitigation recommendations.</li></ul><p><b>Vulnerability &amp; Risk Management</b></p><ul><li>Regular vulnerability analysis reports, remediation tracking, and risk assessments.</li><li>Threat models aligned with business and regulatory priorities.</li></ul><p><b>Security Operations &amp; Monitoring</b></p><ul><li>SIEM/SOAR detection use cases and correlation rules.</li><li>Dashboards and metrics demonstrating incident detection and response improvements.</li></ul><p><b>Cloud &amp; Application Security</b></p><ul><li>CI/CD security validation checklists and application testing reports.</li><li>Cloud security posture assessments and hardening reports.</li></ul><p><b>Incident Response &amp; Forensics</b></p><ul><li>Investigation logs, post-incident reports, and updated IR playbooks.</li><li>Documented forensic analysis and evidence handling reports.</li></ul><p><b>Documentation &amp; Compliance</b></p><ul><li>Technical SOPs and configuration baselines aligned with ISO 27001 and UAEIA.</li><li>Audit-ready documentation for network changes, access control, and policy exceptions.</li></ul><p><b>Cybersecurity &amp; Network Knowledge Sharing</b></p><ul><li>Quarterly security landscape reports highlighting trends, risks, and recommendations.</li><li>Knowledge-sharing sessions and training materials for internal teams.</li></ul><p><b>Reporting &amp; Governance</b></p><p>The Cybersecurity Engineer will report to the Head of Cybersecurity (or equivalent) and will contribute to the organization&rsquo;s overall security posture, ensuring compliance, operational resilience, and continuous improvement.</p><p>Job Types: Full-time, Contract</p>

Cyber Security Engineer- 6 Months

Explore 8668+ Cloud support engineer in Dubai this November. Find roles across top companies and apply now to boost your career.