customer service manager

customer success manager

commercial manager

contract manager

crm product owner

customer document manager

Sumerge

<div>
 
 At Sumerge, our commitment to customer satisfaction drives our innovation and solutions. As a Business Analysis Manager, you will lead a team of skilled analysts, working collaboratively with customers, engineers, and sales teams to bridge the technical and business worlds, ensuring the delivery of exceptional value to our clients. Your experience in business analysis will be crucial as you drive projects from inception to completion, facilitating effective communication and understanding of client needs.
 
 
 We are looking for a leader who can inspire their team, promote growth, and encourage innovative solutions to complex problems. The ideal candidate will leverage their deep understanding of business and technology to enhance our services and customer relationships.
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and develop a team of business analysts, fostering a culture of collaboration and excellence
 </li>
 </ul>
 <ul>
 <li>
 Capture, document, and validate business and end-user requirements, ensuring alignment with strategic goals
 </li>
 <li>
 Facilitate requirements gathering sessions, workshops, and sign-offs from stakeholders effectively
 </li>
 <li>
 Analyze workflows, propose enhancements, and implement solutions that improve software usability, performance, and integrity
 </li>
 <li>
 Serve as a liaison between clients and technical teams, ensuring clarity in business and technical requirements
 </li>
 <li>
 Monitor team performance, providing guidance and support to achieve departmental goals and objectives
 </li>
 <li>
 Develop and implement best practices for business analysis processes and documentation
 </li>
 <li>
 Identify opportunities for team training and professional development
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Business Administration, or a related field
 </li>
 </ul>
 <ul>
 <li>
 12+ years of relevant experience, with a minimum of 3 years in a managerial role
 </li>
 </ul>
</div>

Business Analysis Manager

Amazon

<div>
 
 Description
 
 
 
 AMET Supply Chain team is looking for a motivated, experienced and talented Senior Supply Chain Program Manager. You will contribute to build the future of Amazon by analyzing and solving the increasingly complex Supply Chain problems faced by the region and interfacing with Operations, Transportation and Amazon Store teams, you will be in charge of improving customer experience and inventory management in a growing environment.
 
 
 The successful candidates will be a data detective with strong analysis skills, prioritize well, communicate clearly and have a consistent track record of delivery. You must have the experience and capability to create and present documentation for senior executives and align your roadmap with Amazon&rsquo;s strategic objectives. Excellent written and verbal communication skills are essential. You should be experienced in working with data to analyze root causes, implementing long-term solutions and solving supply chain problems through advanced analytical capabilities.
 
 
 Key job responsibilities
 
 
 Create roadmaps for project implementation and brief various teams on requirements
 
 
 Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
 
 
 Collect and analyse data to drive project decisions and provide business insights
 
 
 Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes
 
 
 Document standards for projects and ensure compliance
 
 
 Manage internal and external stakeholders
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of program or project management experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in requirement gathering and ability to write clear and detailed requirement document
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3128947
</div>

Inbound Placement Program Manager, AMET - Supply Chain

Envapress

<div>
 
 
 Job Title:
 
 
 
 
 Sales Account Manager / Sales Engineer
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Study and fully understand specifications of company products as well as competitor products available in the market.
 </li>
 <li>
 Maintain comprehensive files of product catalogues, technical information, and competitor data.
 </li>
 <li>
 Research customer information and data in target markets.
 </li>
 <li>
 Organize customer data by industry, size, and location.
 </li>
 <li>
 Prepare and deliver customer presentations and field visits to promote company products.
 </li>
 <li>
 Follow up on software testing and coordinate with technical support to resolve issues.
 </li>
 <li>
 Analyze customer requirements, identify needs, and prepare technical and financial analysis for both hardware and software solutions.
 </li>
 <li>
 Establish direct contact with key decision-makers.
 </li>
 <li>
 Prepare technical and financial offers for tenders in compliance with tender documents, terms, and conditions.
 </li>
 <li>
 Represent the company in tenders and customer negotiations.
 </li>
 <li>
 Plan field visits and follow-up calls.
 </li>
 <li>
 Document daily field activities and update account profiles with call details.
 </li>
 <li>
 Submit monthly forecasts covering 30, 60, and 90-day closable opportunities by prospect, product, and expected closing date.
 </li>
 <li>
 Achieve assigned monthly and year-to-date sales targets.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience as a Sales Account Manager or Sales Engineer.
 </li>
 <li>
 Solid experience with
 
 CAD and Engineering Software
 
 with the ability to present and demonstrate technical solutions to clients.
 </li>
 <li>
 Strong communication and presentation skills with ability to build long-term relationships.
 </li>
 <li>
 Solid understanding of technology/software products and market dynamics.
 </li>
 <li>
 Ability to work under pressure and consistently meet targets.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Professional and motivating work environment.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 Performance-based incentives and rewards.
 </li>
 </ul>
 
 📩 Interested candidates are invited to apply via [Sales@envapress.org].
 
 
 
 المسمى الوظيفي:
 
 
 
 
 مدير حسابات مبيعات / مهندس مبيعات
 
 
 
 
 المسؤوليات:
 
 
 <ul>
 <li>
 دراسة وفهم مواصفات منتجات الشركة ومتابعة المنتجات المنافسة المتوفرة بالسوق.
 </li>
 <li>
 الاحتفاظ بملفات كاملة تشمل الكتالوجات والمعلومات الفنية الخاصة بمنتجات الشركة والمنتجات المنافسة.
 </li>
 <li>
 البحث وجمع البيانات والمعلومات الخاصة بالعملاء المستهدفين في السوق.
 </li>
 <li>
 تنظيم بيانات العملاء وفقًا للصناعة والحجم والموقع.
 </li>
 <li>
 إعداد وتنفيذ العروض التقديمية وزيارات العملاء للترويج لمنتجات الشركة.
 </li>
 <li>
 متابعة عمليات اختبار البرمجيات والتنسيق مع فريق الدعم الفني لحل المشكلات التقنية.
 </li>
 <li>
 دراسة متطلبات العملاء، وتحديد احتياجاتهم، وإعداد التحليلات الفنية والمالية لكل من المنتجات البرمجية والعتادية.
 </li>
 <li>
 التواصل المباشر مع متخذي القرار الرئيسيين.
 </li>
 <li>
 إعداد العروض الفنية والمالية للمناقصات بما يتوافق مع الشروط والأحكام.
 </li>
 <li>
 تمثيل الشركة في جلسات المناقصات والمفاوضات مع العملاء.
 </li>
 <li>
 التخطيط للزيارات الميدانية والمتابعات الهاتفية.
 </li>
 <li>
 تسجيل الأنشطة اليومية في الخطة اليومية وتوثيق تفاصيل المكالمات في ملفات العملاء.
 </li>
 <li>
 تقديم توقعات شهرية تغطي الطلبات المتوقعة (30، 60، 90 يومًا) حسب العميل والمنتج وتاريخ الإغلاق المتوقع.
 </li>
 <li>
 تحقيق الأهداف البيعية الشهرية والسنوية المحددة.
 </li>
 </ul>
 
 
 المؤهلات المطلوبة:
 
 
 <ul>
 <li>
 خبرة عملية مثبتة في مجال المبيعات أو كمهندس مبيعات.
 </li>
 <li>
 خبرة في
 
 برامج CAD والبرمجيات الهندسية
 
 مع القدرة على شرح الحلول التقنية للعملاء.
 </li>
 <li>
 مهارات تواصل وعرض قوية مع القدرة على بناء علاقات طويلة المدى.
 </li>
 <li>
 فهم جيد للسوق والمنتجات التكنولوجية/البرمجية.
 </li>
 <li>
 القدرة على العمل تحت ضغط وتحقيق الأهداف.
 </li>
 </ul>
 
 
 المزايا:
 
 
 <ul>
 <li>
 بيئة عمل احترافية محفزة.
 </li>
 <li>
 فرص للنمو والتطور المهني.
 </li>
 <li>
 حوافز ومكافآت مبنية على الأداء.
 </li>
 <li>
 📩 إذا كنت مؤهلًا ومهتمًا، نرجو التقديم عبر [Sales@envapress.org].
 </li>
 </ul>
</div>

Sales Account Manager / Sales Engineer

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Azadea Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
 
 
 
 JOB PURPOSE
 
 
 
 The Procure to Book (PTB) Services Associate at Azadea's Business Services is responsible for delivering administrative support and coordination services for the department.
 
 
 
 RESPONSIBILITIES
 
 
 <ul>
 <li>
 Maintain and document the files essential for the corporation&rsquo;s contracts and procurement actions, implementing a suitable filing and data retrieval system to ensure continual access to information.
 </li>
 <li>
 Handle the processing of purchase orders for managed requests and generate reports and categories when necessary.
 </li>
 <li>
 Address internal shops&rsquo; requests that can be fulfilled from within the warehouse.
 </li>
 <li>
 Collect and summarize data to create routine reports and schedules, seeking additional information as needed to support specific purchasing activities.
 </li>
 <li>
 Supervise procedural adherence to ensure compliance with all systems.
 </li>
 <li>
 Initiate bi-annual shop surveys to assess satisfaction with suppliers.
 </li>
 <li>
 Perform occasional tasks related to the ERP system and adhere to data entry guidelines as provided by the immediate manager.
 </li>
 <li>
 Maintain and deliver a high level of customer service, ensuring internal customers' contentment by meeting internal Service Level Agreements (SLAs) and promptly addressing re
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 
 
 LANGUAGE &amp; TECHNICAL SKILLS
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Fluency in French is a plus.
 
 
 </li>
 </ul>
 
 
 EDUCATION
 
 
 
 Bachelor's degree in a related field.
 
 
 
 EXPERIENCE
 
 
 
 Zero to two years of experience in a similar role.
 
</div>

Procure to Book (PTB) Services Associate

Metito Chemical Solutions (METICHEM)

<div>
 
 
 About METICHEM
 
 
 
 METICHEM is a leader in advanced water treatment management, specializing in Advanced Water Treatment solutions and Operations &amp; Maintenance (O&amp;M) services. With a 70-year legacy as part of the Metito family, METICHEM has been established as a standalone integrated water treatment entity, committed to delivering innovative solutions and exceptional services to our clients.
 
 
 
 
 
 
 About the Role
 
 
 
 The below statements are intended to describe the general nature and level of work being performed by the employee(s) in this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position and the employee may be required to perform additional tasks within reason, at the request of their Supervisor or Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide technical service and support to assigned customer accounts, including site visits, sampling, testing, system evaluations, and implementation of water treatment programs.
 </li>
 <li>
 Participate in design reviews, new application start-ups, and product/solution assessments to ensure performance, reliability, and serviceability.
 </li>
 <li>
 Advise clients on system improvements, upgrades, and treatment program adjustments to maintain optimal plant performance and meet customer needs.
 </li>
 <li>
 Prepare accurate field analysis reports, maintain test records, and document the value delivered to customers through service activities.
 </li>
 <li>
 Recommend corrective actions such as chemical dosage changes, flow rate adjustments, equipment improvements, and process modifications.
 </li>
 <li>
 Supervise chemical cleaning and disinfection operations and ensure proper maintenance of laboratory and field analysis equipment.
 </li>
 <li>
 Manage on-site chemical inventory, coordinate purchase orders with clients, and ensure timely chemical deliveries.
 </li>
 <li>
 Collaborate closely with sales engineers and internal teams to enhance customer satisfaction and support business development.
 </li>
 <li>
 Utilize the CRM system in line with company policy and contribute to improving service processes, procedures, and overall operational excellence.
 </li>
 <li>
 Promote and comply with all QHSSE requirements, ISO standards (9001, 14001, 45001), and Metito policies while ensuring safety for yourself and others.
 </li>
 <li>
 Stay updated on industry advancements and share knowledge with team members and customers when require
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Chemical Engineering (preferred) or Chemistry.
 </li>
 <li>
 1&ndash;3 years of engineering experience, ideally within water treatment or industrial chemicals.
 </li>
 <li>
 Working knowledge of water treatment disciplines, including boiler and cooling water, chilled systems, wastewater, and related specialty chemical applications (preferred but not essential).
 </li>
 <li>
 Ability to support site surveys, treatment program execution, and technical service activities.
 </li>
 <li>
 Awareness of local market conditions and customer operations.
 </li>
 <li>
 Proficiency in Microsoft Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Why Join METICHEM?
 
 
 
 🌍 Be part of an
 
 industry leader
 
 in sustainable advanced water treatment solutions.
 
 
 📈 Drive operational excellence in a growing, dynamic company.
 
 
 💡 Join a team dedicated to
 
 advancing performance, safety, and environmental impact
 
 .
 
 
 
</div>

Application Engineer

Concentrix

<div>
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

B2B English- Associate Customer Success

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