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customer experience partner

Sanofi

<div>
 
 About Sanofi
 
 
 
 We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Autonomously accountable for territory level business performance
 </li>
 <li>
 Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&rsquo;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
 </li>
 <li>
 Implementing the company&rsquo;s strategy, policies and demonstrating broaden Take the Lead mindset within teams.
 </li>
 <li>
 Cardiometabolic ( Diabetes - Hypertension - Dyslipidemia ) therapy area
 </li>
 <li>
 Geographic coverage: Heliopolis, Cairo
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Manage great customer experience:
 </li>
 <li>
 Ensure the understanding and execution of the relevant Customer Journey &amp; undefined
 </li>
 <li>
 Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life&rsquo;s and needs.
 </li>
 <li>
 OCCP planning respecting customer persona individualization.
 </li>
 <li>
 Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
 </li>
 <li>
 Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad
 </li>
 <li>
 Performance and Business Acumen
 </li>
 <li>
 Self-responsible for individual target activities and sales performance.
 </li>
 <li>
 Hold the shared responsibility of Squad performance.
 </li>
 <li>
 Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
 </li>
 <li>
 Support and Promote company&rsquo;s products value and image:
 </li>
 <li>
 Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
 </li>
 <li>
 Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner.
 </li>
 <li>
 Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports.
 </li>
 <li>
 Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company&rsquo;s business.
 </li>
 <li>
 Facilitate &amp; Sustain access of Sanofi Products
 </li>
 <li>
 Expand SANOFI business with all lines &amp; functions.
 </li>
 <li>
 Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams.
 </li>
 <li>
 Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business.
 </li>
 <li>
 Seek/expand new opportunity/new channels for the portfolio.
 </li>
 <li>
 Team Player
 </li>
 <li>
 Engage in the Squad performance and initiatives.
 </li>
 <li>
 Collaborative mindset to support the colleague CXPs improvement.
 </li>
 <li>
 Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.
 </li>
 <li>
 Create networks outside of own team.
 </li>
 <li>
 Health Safety and Environment Responsibilities
 </li>
 <li>
 Comply with company procedures and current regulations on hygiene and safety.
 </li>
 <li>
 Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
 </li>
 <li>
 Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
 </li>
 <li>
 Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Follow the company&rsquo;s road safety program.
 </li>
 <li>
 Attend HSE training. Promptly report to your Manager any dangerous conditions of which you become aware.
 </li>
 <li>
 Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
 </li>
 <li>
 Maintain vehicle safety data UpToDate and submit reports to HSE as requested. Retain vehicle maintenance records and submit data as requested.
 </li>
 <li>
 Completion of assigned HSE trainings within the due date.
 </li>
 <li>
 Other responsibility
 </li>
 <li>
 Perform other duties as assigned in relevance to the role
 </li>
 <li>
 Respect of company&rsquo;s values, code of ethics and social charter.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 University Graduate with medical background.
 
 
 </li>
 </ul>
 
 Language Skills
 
 
 
 <ul>
 <li>
 High level of English proficiency and communication skill
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Proven track record in achieving sales results and account management.
 </li>
 <li>
 High level understanding of GTM operation and capability.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 Capabilities In Line With CFT (Customer Field Transformation) Competency
 
 
 
 <ul>
 <li>
 Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.
 </li>
 <li>
 Understanding and demonstrating value of products and services
 </li>
 <li>
 Orchestrating and executing customer Multi Channel Engagement strategy.
 </li>
 <li>
 Segmentation and Go-to-Market Strategy understanding.
 </li>
 <li>
 Utilising customer insights for planning and execution.
 </li>
 <li>
 Collecting customer insights
 </li>
 <li>
 Applying Digital Capabilities to Business Solutions.
 </li>
 <li>
 Facilitating and sustaining access to Sanofi products and services for planning and execution
 
 
 </li>
 </ul>
 
 Mindset &amp; attitude
 
 
 
 <ul>
 <li>
 Collaborative team player &amp; networker (entrepreneurial)
 </li>
 <li>
 thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
 </li>
 <li>
 Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
 </li>
 <li>
 Autonomous: Self-organized to develop new competency and capability for GTM transformation
 
 
 </li>
 </ul>
 
 Why choose us?
 
 
 
 <ul>
 <li>
 Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.
 </li>
 <li>
 Lead a high-impact portfolio with bold ambitions and significant upcoming launches.
 </li>
 <li>
 Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
 </li>
 <li>
 Expand your leadership impact through cross-functional collaboration and international career paths.
 
 
 </li>
 </ul>
 null
 
 Pursue
 
 
 Progress
 
 .
 
 Discover
 
 
 Extraordinary
 
 .
 
 
 Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what&rsquo;s never-been-done-before. You&rsquo;ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people&rsquo;s lives? Let&rsquo;s Pursue Progress and Discover Extraordinary &ndash; together.
 
 
 At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
</div>

Customer Experience Partner

Gameball

<div>
 This role is about shaping how Gameball shows up to the world. You&rsquo;ll develop and execute content strategies that strengthen our brand, support our partners, and engage our audiences throughout the entire customer journey. From thought leadership resources to partner events and podcast episodes, you&rsquo;ll own content end-to-end, serving as the voice of our brand across various customer touch points.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Content Strategy &amp; Execution: Plan, create, and manage engaging content across multiple formats (videos, social, articles, webinars, white papers, newsletter).
 </li>
 <li>
 Creative &amp; storytelling: Distill loyalty, gamification, and product stories into clear, engaging creative briefs that power high-performing campaigns
 </li>
 <li>
 Video &amp; Podcast: Create LinkedIn reels, videos, and existing podcasts, repurpose them into snackable content, and connect them to broader campaigns.
 </li>
 <li>
 Customer Marketing &amp; Storytelling: Conduct customer interviews, produce case studies, testimonial videos, and success story content
 </li>
 <li>
 Website Content Ownership: Collaborate on website content, and own resource center updates, and overall web content strategy
 </li>
 <li>
 Partner Marketing: Develop playbooks, templates, and campaigns that streamline and strengthen co-marketing with partners.
 </li>
 <li>
 Industry Expertise: Stay knowledgeable with loyalty/retention trends, produce industry reports, and establish Gameball's thought leadership position
 </li>
 <li>
 Events &amp; Activations: Create and repurpose content around webinars, panels, roundtables, and social events; participate in events to capture and produce content as needed.
 </li>
 <li>
 Content Calendar Management: Maintain a clear, organized content calendar that aligns with campaigns, product launches, and partner activities.
 </li>
 <li>
 Brand Perception: Ensure our messaging and tone consistently position Gameball as a trusted authority in loyalty and customer engagement.
 </li>
 <li>
 Resource Hub Development: Build and maintain evergreen content (e.g. research, best practices, comparisons) that drives lead conversion.
 </li>
 <li>
 Product Marketing &amp; Enablement Content: Collaborate with PMM on product newsletters, monthly update blogs, collateral, and release communication materials, including webinar hosting for major releases.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4&ndash;5 years of experience in content creation, content marketing, or similar roles in B2B SaaS or tech.
 </li>
 <li>
 You&rsquo;re a LinkedIn content guru, or at least a power user who loves spending time learning how to master it.
 </li>
 <li>
 You love using AI and are familiar with new technologies that accelerate content creation.
 </li>
 <li>
 You love learning about all things loyalty, martech, and SaaS - We make sure our content creators really understand our product, customer and industry.
 </li>
 <li>
 You&rsquo;re an extrovert and enjoy being both in front of and behind the camera, with strong fluency in English communication.
 </li>
 <li>
 Strong writing, editing, and storytelling skills across formats.
 </li>
 <li>
 Project management tools (Notion, Trello, Clickup, Asana, or Monday, etc.)
 </li>
 <li>
 Experience with SEO-optimized content for organic traffic growth
 </li>
 <li>
 Experience conducting customer interviews and creating case studies
 </li>
 <li>
 Basic visual skills (Canva, CapCut video editing) for social and web content
 </li>
 <li>
 Experience in partner marketing or co-marketing campaigns is a plus.
 </li>
 <li>
 Experience with Content management systems
 </li>
 <li>
 Familiarity with HubSpot, content planning tools, and analytics.
 </li>
 <li>
 Ability to travel occasionally for events.
 </li>
 <li>
 Comfortable balancing creative direction with measurable business goals.
 </li>
 </ul>
</div>

Content Creator

Capgemini

<div>
 
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 
 
 
 Job Description:
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 0 to 3 years of experience in a previous technical support role.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Proficiency in an additional language (e.g., French, German) is an advantage.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 <li>
 Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
 </li>
 </ul>
</div>

Technical Support Engineer

Nokia

<div>
 
 Job Description
 
 
 
 We are looking for Technical Sales Manager to be based in Egypt to lead and drive the sales solutions for Nokia. The Technical Sales Manager is an integrated role that combines the technical expertise of a Sales Solution Manager (SSM) with the customer relationship management and sales skills of an Account Manager (AM). This role is responsible for driving the sales of optimal solutions to customers (direct and indirect via partners) by providing technical expertise, developing sales strategies, building strong customer relationships, and creating and winning opportunities.
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Achieves business financial objectives in respective customer/partner accounts.
 </li>
 <li>
 Responsible for customer/partner engagement and sales case ownership for the following: opportunity and offer strategy, customer pricing files, creating and maintaining sales opportunities, order forecast.
 </li>
 <li>
 Creates and manages sales and solutions with customers and partners and ensures an active account plan for all assigned customers / territory.
 </li>
 <li>
 Constantly interacts with key stakeholders within customers/partners, understanding their objectives, business, challenges, and remit to increase own effectiveness.
 </li>
 <li>
 Develops sales strategies to achieve order and revenue targets for the assigned accounts (direct and partners).
 </li>
 <li>
 Can help in partner identification and qualification in collaboration with Practice Leads and Partner Managers
 </li>
 <li>
 Identifies, evaluates and develops new business opportunities in collaboration with the Vertical Practice Experts and partners
 </li>
 <li>
 Acts as the solution manager for all offers in the assigned territory, working directly with the CBC teams, utilizing established tools and pricing guidelines.
 </li>
 <li>
 Provides expertise on solution architectures in the early phase of opportunity development, typically at customer level and in collaboration with the Vertical Practice Experts
 </li>
 <li>
 Acts as an opportunity leader, coordinates activities among sales/pre-sales, and other functions based on in-depth organizational understanding (Mode of Operations, processes, etc.) and relevant market knowledge, to meet business objectives.
 </li>
 <li>
 Provides technical sales support for specific customers and partners based on technical expertise and business understanding.
 </li>
 <li>
 Participates in pricing strategies as well as contract negotiations and is responsible for providing professional support to generate orders.
 </li>
 <li>
 Identifies technical risks and proposes mitigation plans together with CBC team
 </li>
 <li>
 Participates in the LoA process from a sales and technical perspective.
 </li>
 <li>
 Supports the bid team during offer development phases (e.g., solution description, Scope of Work (SoW), Bill of Quantity (BoQ), Statement of Compliance (SoC)), and may lead work teams and taskforce activities for complex offers
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 Requirement
 
 
 
 <ul>
 <li>
 Extensive knowledge of the utilities industry in the Middle East and Africa region; able to understand the technology transformation and use cases required to innovate and disrupt.
 </li>
 <li>
 At least 10 years of experience in a consultative, solution-oriented, selling or business development role within the utilities or adjacent industries.
 </li>
 <li>
 Ideally, a background in technology, management consultancy, or direct industry expertise within the utilities domain.
 </li>
 <li>
 Familiarity and understanding around private networks and infrastructure services is required.
 </li>
 <li>
 Ability to hunt, steer and close on relationships at a C-level across assigned customer, partners and territories.
 
 
 </li>
 </ul>
 
 Knowledge &amp; Experience
 
 
 
 Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth &amp; breadth). Typically requires at least 10 years of extensive relevant experience and/or a graduate / postgraduate equivalent degree.
 
 
 
 About Us
 
 
 
 
 Come create the technology that helps the world act together
 
 
 
 Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
 
 We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
 
 What we offer
 
 
 
 Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
 
 Nokia is committed to inclusion and is an equal opportunity employer
 
 
 
 Nokia has received the following recognitions for its commitment to inclusion &amp; equality:
 
 
 <ul>
 <li>
 One of the World&rsquo;s Most Ethical Companies by Ethisphere
 </li>
 <li>
 Gender-Equality Index by Bloomberg
 </li>
 <li>
 Workplace Pride Global Benchmark
 
 
 </li>
 </ul>
 At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
 
 We are committed to a culture of inclusion built upon our core value of respect.
 
 
 Join us and be part of a company where you will feel included and empowered to succeed.
 
 
 
 About The Team
 
 
 
 Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
</div>

Technical Sales Manager NWA

Velents.ai

<div>
 حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Tender &amp; Proposal Management
 </li>
 <li>
 Work on government and enterprise tenders in Saudi Arabia, ensuring compliance with local procurement processes and infrastructure technology requirements.
 </li>
 <li>
 Prepare and deliver cost sheets, solution architectures, and compliance documentation aligned with customer expectations.
 </li>
 <li>
 Technical Leadership in Pre-Sales
 </li>
 <li>
 Present Velents.ai&rsquo;s AI-driven recruitment solutions to clients in a consultative manner.
 </li>
 <li>
 Lead proof of concept (POC) engagements from design through delivery, supported by our Vibe Coders team who will help implement and customize solutions.
 </li>
 <li>
 Demonstrate samples of technical proposals, architectures, and prior work to showcase expertise.
 </li>
 <li>
 Integration &amp; Solution Design
 </li>
 <li>
 Architect solutions leveraging APIs and integrations to connect Velents.ai with existing HR, ERP, or infra tech ecosystems.
 </li>
 <li>
 Provide technical validation for AI-driven workflows and ensure scalability in customer environments.
 </li>
 <li>
 Partner &amp; Ecosystem Engagement
 </li>
 <li>
 Manage channel partners and system integrators, ensuring smooth collaboration in deals and delivery.
 </li>
 <li>
 Support partner enablement with technical training, demos, and documentation.
 </li>
 <li>
 Commercial &amp; Strategic Support
 </li>
 <li>
 Work with sales to define technical win strategies and competitive differentiation.
 </li>
 <li>
 Build cost sheets and solution proposals aligned with both client budgets and Velents.ai&rsquo;s value proposition.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in KSA tenders and infrastructure technology (Infra Tech), with a strong understanding of procurement and approval processes.
 </li>
 <li>
 Demonstrated expertise in AI solutions, APIs, and system integrations.
 </li>
 <li>
 Strong background in pre-sales engineering, solution architecture, or technical consulting.
 </li>
 <li>
 Proven ability to manage POCs, with support from an engineering team.
 </li>
 <li>
 Ability to create and present technical proposals, cost sheets, and architecture diagrams.
 </li>
 <li>
 Excellent communication skills in Arabic &amp; English (written and verbal).
 </li>
 <li>
 Strong stakeholder management experience, including partner and enterprise clients.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior experience in HR Tech, AI SaaS, or enterprise software solutions.
 </li>
 <li>
 Familiarity with Saudi government approval systems (e.g., Etimad/اعتماد).
 </li>
 <li>
 Hands-on knowledge of cloud, infra security, and enterprise integrations.
 
 
 </li>
 </ul>
 
 Why Join Velents.ai?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing AI startup expanding across MENA.
 </li>
 <li>
 Opportunity to lead strategic, high-value deals in the KSA market.
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Laptop allowance
 </li>
 <li>
 Flexible work culture with growth opportunities into Solution Architect / Pre-Sales Lead roles.
 </li>
 </ul>
</div>

AI Pre-Sales Engineer

B3 International

<div>
 
 
 Company Description
 
 
 
 B3 International is a leading manufacturer of copper and optical fiber cables, providing vital infrastructure for global connectivity and telecommunications. Our innovative designs and advanced cable solutions cater to the growing demands of communication networks, industrial environments, and building management systems worldwide. Based in Europe, our world-class manufacturing facilities ensure consistent quality and reliability, enabling us to serve a global supply chain. Since our founding in 2012, we have built a strong reputation as a trusted partner, delivering high-performance, internationally approved cable products across multiple sectors including airports, healthcare, education, and more.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Account Manager located in Cairo, Egypt. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, and generating leads. Day-to-day tasks include maintaining relationships with clients, handling customer inquiries, providing exceptional customer service, and developing effective communication strategies to drive sales and meet targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Satisfaction, Customer Service skills
 </li>
 <li>
 Account Management and Lead Generation skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to maintain and develop relationships with clients
 </li>
 <li>
 Proven track record in sales or account management
 </li>
 <li>
 Experience in the telecommunications or manufacturing industry is a plus
 </li>
 <li>
 Bachelor's degree in Engineering
 </li>
 </ul>
</div>

Sales Account Manager

AlGooru | القورو

<div>
 
 Join AlGooru as our next CRM Lead! 🌟
 
 
 
 
 Who Are We ❓
 
 
 
 📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
 
 
 🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
 
 
 💡 A Fun Fact about AlGooru is that its name derives from "Guru," a Sanskrit word meaning a mentor, guide, expert, or master.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Design automated customer journeys across Intercom, CleverTap, and OneSignal to boost activation, conversion, and retention.
 </li>
 <li>
 Streamline communications between Students/Parents &harr; Tutors for a seamless lifecycle experience across Sales, Support, and Tutor Success.
 </li>
 <li>
 Use analytics and segmentation to spot drop-offs, launch reactivation campaigns, and continuously improve retention
 
 
 </li>
 </ul>
 
 A Day In Your Life:
 
 
 
 <ul>
 <li>
 Define lifecycle strategy for AlGooru from onboarding &rarr; first value &rarr; repeat &rarr; reactivation
 </li>
 <li>
 Build multi-channel journeys across WhatsApp, in-app, push, and email
 </li>
 <li>
 Create best-in-class onboarding experiences using Intercom + CleverTap
 </li>
 <li>
 Own all outbound communications and ensure consistent tone and timing
 </li>
 <li>
 Build actionable segments and cohorts
 </li>
 <li>
 Partner with Sales to align lead nurture, SLAs, and WhatsApp playbooks
 </li>
 <li>
 Partner with Support to embed CSAT, macros, and help center content in journeys
 </li>
 <li>
 Partner with Product &amp; Tech on events, identity resolution, and deliverability
 </li>
 <li>
 Partner with Marketing on promos, seasonality, and referral campaigns
 </li>
 <li>
 Manage WhatsApp Business templates, approvals, and cost efficiency
 </li>
 <li>
 Ensure deliverability, consent, and clear opt-out / opt-down management
 </li>
 <li>
 Maintain QA checklists for all messages (links, deeplinks, tracking, localization)
 </li>
 <li>
 Monitor key lifecycle KPIs: activation, onboarding completion, retention, and reactivation
 </li>
 <li>
 Report insights and propose experiments based on performance data
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 You're the CRM Lead we're looking for if you have:
 
 
 
 <ul>
 <li>
 3-5 years of experience in CRM or Lifecycle Marketing for marketplaces, EdTech, or consumer apps.
 </li>
 <li>
 Strong skills in lifecycle design, segmentation, and A/B testing with an analytical mindset.
 </li>
 <li>
 Hands-on experience with WhatsApp lifecycle management and performance tracking.
 </li>
 <li>
 A collaborative, data-driven, and growth-oriented mindset with strong execution bias.
 </li>
 <li>
 Advanced expertise in customer segmentation and lifecycle marketing strategies.
 </li>
 <li>
 Excellent communication and collaboration skills for effective cross-functional teamwork.
 </li>
 <li>
 Comfortable working in fast-paced, evolving environments.
 </li>
 <li>
 Tools:
 </li>
 <ul>
 <li>
 Core: Intercom (in-app, WhatsApp, Help Center), CleverTap (journeys, segmentation, push), OneSignal (system push).
 </li>
 <li>
 Nice to have: HubSpot, CleverTap's analytics, or other analytics platforms
 
 
 </li>
 </ul>
 </ul>
 
 Traits We Love
 
 
 
 <ul>
 <li>
 Results-Driven
 </li>
 <li>
 Proactive &amp; Takes Initiative
 </li>
 <li>
 Balances Speed &amp; Quality
 </li>
 <li>
 End-User Obsessed
 </li>
 <li>
 Strong Communicator
 </li>
 <li>
 Super Organized
 </li>
 <li>
 Independent &amp; Team Player
 </li>
 <li>
 Eager to Learn
 
 
 </li>
 </ul>
 
 The Hiring Journey
 
 
 
 <ul>
 <li>
 Screening &amp; Intro Call (5-10 mins)
 </li>
 <li>
 Chemistry Interview (15-30 minutes)
 </li>
 <li>
 Technical interview 1 (30-60 minutes)
 </li>
 <li>
 Technical interview 2 (30-60 minutes)
 </li>
 <li>
 Technical Assessment
 </li>
 <li>
 Offer extended to successful applicants
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why AlGooru?
 
 
 
 At AlGooru, you'll have an exceptional opportunity to push the boundaries of education. You'll be challenged but never alone, joining a diverse team of innovators committed to redefining learning.
 
 
 <ul>
 <li>
 Here's what we offer:
 </li>
 <li>
 🚀 Impact: Help transform education in Saudi Arabia and beyond
 </li>
 <li>
 📈 Growth: Join a rapidly scaling startup with career development opportunities
 </li>
 <li>
 🕒 Flexibility: Work from anywhere + unlimited PTO
 </li>
 <li>
 💰 Rewards: Competitive salary, ESOP shares &amp; quarterly bonuses
 </li>
 <li>
 🎉 Culture: Vibrant team, monthly Pizza Fridays &amp; a supportive environment
 </li>
 <li>
 🎁 Perks: Free hardware/software, learning budget, AlGooru Library &amp; more!
 </li>
 <li>
 We foster a culture of care, one that promotes loyalty, commitment, and a true sense of belonging. Be valued. Be part of it
 </li>
 </ul>
</div>

CRM Lead

Explore 1285+ Customer experience partner in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.