customer service representative Jobs in Cairo Egypt

customer service representative

construction team leader Jobs in Cairo Egypt

construction team leader

guest experience expert Jobs in Cairo Egypt

guest experience expert

team leader - product development Jobs in Cairo Egypt

team leader - product development

account manager team lead Jobs in Cairo Egypt

account manager team lead

customer experience team leader

Telda

<div>
 
 Job Overview:
 
 
 As a Team Leader, you will lead a team of agents, ensuring that they meet performance standards and effectively serve clients. You will be responsible for developing your team's skills, providing mentorship, and managing the team's overall performance. The role involves coordinating with both internal stakeholders and clients to ensure alignment with business goals and performance expectations.
 
 
 
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 Provides regular supervision and mentorship over subordinate staff
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 Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
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 Facilitates daily agent coaching and development sessions in both written and verbal format
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 Participates in client related activities to include client calibration sessions and project planning
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 Identify and address agent training needs
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 Manage team&rsquo;s time entry to ensure 0% discrepancy rate
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 Manage program specific performance standards (i.e. AHT, Quality Scores, CSAT, ART, FCR, etc.)
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 Manage financial implications of attrition and attendance by maintaining program-specific goals
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 Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
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 Completion of weekly Team Manager Scorecard for review with CX-Manager
 
 
 
 
 
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 Other Related Duties
 
 
 
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 Diffuse irate customer calls as applicable
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 Provide agent support via handling escalated calls, as needed
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 Maintain up-to-date employee files and documentation
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 Ensure high level customer service is being practiced by all subordinate staff
 
 
 
 
 
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 </ul>
 Bachelor&rsquo;s degree required.
 
 
 1-3 years of experience as a Team Lead.
 
 
 Proven Experience is a must.
</div>

Customer Experience Team Leader

Al-Mansour Automotive

<div>
 
 
 
 Job Role:
 
 
 
 
 As the Workshop Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
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 Conduct regular performance reviews, coach, counsel, and provide support and necessary tools. Create and ensure the implementation of training plans and programs to enable the team to accomplish their tasks efficiently.
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 Cross-check the original customer complaint in the pre-order form against the job card labor operation to ensure agreed repairs are all concluded.
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 Delegate/supervise repair orders to auto technicians and allocate job cards to align the jobs to the skill set and efficiency level to achieve the Fixed Right First Time (FRFT) Target.
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 Discuss repair requirements with the service advisor and ensure customer approval and understanding of needed repairs.
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 Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on a daily basis.
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 Independently conducting all tests and measurements for troubleshooting in accordance with the specifications provided by the manufacturer for all vehicles.
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 Promote safety rules defined for the equipment, instruments, and products. Prepare and conduct every vehicle for a final check and further quality control audit.
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 Team Leader will be closely working with Customers, the department manager and the service team to ensure a high level of customer satisfaction (CSI) and optimum utilization of workshop premises.
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 </ul>
 
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 
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 Bachelor's Degree in Mechanical Engineering or Equivalent is preferable
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 1-3 years of relevant experience as Team Leader or Workshop Engineer (Preferably in Authorized dealers or Sub Dealers)
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 Very Good to Excellent Level of English
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 </ul>
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
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 Excellent technical skills.
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 In-depth knowledge of the products
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 Excellent communication and negotiation skills.
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 Leadership skills
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 Decision making
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 Problem-solving
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 Team building skills
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 </ul>
</div>

Workshop Team Leader

Lynkers Real Estate

<div>
 
 
 Company Description
 
 
 
 At Lynkers Real Estate, we are committed to providing exceptional real estate consultancy services tailored to meet your unique needs. With a team of dedicated professionals and years of expertise, we specialize in helping individuals, families, and businesses find the perfect property solutions. Let us help you take the next step toward your future.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Senior Property Consultant &amp; Team Leader located in Cairo. The Senior Property Consultant &amp; Team Leader will be responsible for managing daily operations, consulting with clients to understand their property needs, providing exceptional customer service, leading the sales team to achieve targets, and overseeing real estate transactions from start to finish. The role also involves mentoring and training junior consultants, building and maintaining client relationships, and ensuring all processes comply with regulatory requirements.
 
 
 
 
 
 
 Qualifications
 
 
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 Consulting and Real Estate skills
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 Communication and Customer Service skills
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 Sales skills
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 Leadership and Team Management skills
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 Ability to work on-site in Cairo
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 Proven track record in achieving sales targets
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 Bachelor's degree in Business, or related field is a plus
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 Experience in the real estate brokerage is preferred
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 </ul>
</div>

Senior Property Consultant & Team Leader (Real Estate)

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 171058
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We are looking for a dedicated and proactive Parts Executive to join our team. This role is crucial in ensuring smooth workflow, efficient customer handling, and achieving sales targets for both B2B and retail operations. The Parts Executive will oversee counter sales, including logistic activities, and support retail sales performance
 
 
 
 What You Will Do
 
 
 
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 Oversee customer requests and B2B market needs, ensuring timely delivery processes and high customer satisfaction
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 Achieve monthly and annual sales targets for counter sales, including tires, oils, batteries, and parts
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 Monitor and analyze sales performance, ensuring proper stock availability and accurate pricing
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 Address and resolve customer complaints promptly, maintaining high customer satisfaction
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 Conduct weekly performance reviews and provide accurate quotes for all parts
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 Support promotional campaigns and initiatives with B2B workshops and authorized dealer
 
 
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 Required Skills To Be Successful
 
 
 
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 B.Sc. or equivalent education
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 3-5 years of experience, preferably within the automotive industry
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 Strong communication skills in both Arabic and English
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 Proficiency in Microsoft Office tools and basic accountin
 
 
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 About The Team
 
 
 
 You will be part of a dynamic and collaborative team within the automotive division, working closely with various departments including marketing, IT, and customer service. Our team is dedicated to achieving high sales performance and ensuring customer satisfaction
 
 
 
 What Equips You For The Role
 
 
 
 Your previous experience in the automotive industry, combined with your strong communication and analytical skills, will equip you for success in this role. Your proactive and motivated approach, along with your ability to manage time effectively and handle customer interactions professionally, will make you a valuable asset to our team
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Parts Sales Executive | Al-Futtaim Automotive | Nile Trading & Enterprises

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
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 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
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 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
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 Handle many requests &amp; solve complaints with ease and confidence
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 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
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 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
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 Requirements
 
 
 
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 Work experience in Customer Service or Customer Experience industry
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 Fluent English is a must
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 Flexibility to work from office
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 You have great Computer, Office and Google suite skills or experience with other similar platforms
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 You possess excellent troubleshooting and multi-tasking skills
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 You are extremely organized and able to structure your day to achieve your targets
 
 
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 What We Like
 
 
 
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 You are passionate about helping people and have outstanding communication skills
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 You are comfortable working in a startup environment
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 You are committed to drive continuous Customer Satisfaction improvement
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 You have great attention to detail at a high speed
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 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
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 You are a great team player and appreciate to work both individually and as a team
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</div>

Customer Support Specialist

Ball Corporation

<div>
 Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
 
 
 Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
 
 
 
 Position Overview
 
 
 
 The aim of this role is to meet the challenge in the field of the Company sales and Customer Service objectives.
 
 
 
 Key Responsibilities Include
 
 
 
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 Achieve sales targets through strategic planning and effective execution of sales initiatives.
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 Monitoring the daily / weekly customers deliveries.
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 Prepare and share daily sales reports.
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 Provide weekly stock position updates to customers.
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 Address the updated customers monthly forecast and agreeing with customers
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 Monitor stock levels, including slow/non-moving inventory and cans availability, and adjust production plans accordingly.
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 Bi-monthly face 2 face meeting with the customers.
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 Utilize SAP to manage sales orders, monitor stock levels, track deliveries, and support reporting and planning activities.
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 Monitor and ensure timely customer payment collections.
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 Collaborate with the Logistics team on export operations and documentation.
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 Coordinate with central graphics team to manage can design changes, approvals, and timelines according to customer requirements.
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 Coordinate with internal stakeholder&rsquo;s to ensure customers&rsquo; claims are addressed appropriately and timely.
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 Work closely with Supply Chain on production planning and demand alignment during SIOP meetings.
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 Manage and develop long-term relationships with key customers, ensuring satisfaction and sustained business growth.
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 Acts as the key interface between our customers and all relevant internal divisions in order to meet account performance objectives and customer expectations
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 Regular customers visit to maintain strong relationships and have deep understanding of customers' businesses, markets, needs, and expectations.
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 Continuous update on the customers performance by size and category.
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 Identify new business opportunities within existing accounts and support the onboarding of new customers.
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 Prepare professional presentations for internal and external stakeholders to communicate key updates, performance metrics, business plans, and strategic initiatives.
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 Prepare, review, and manage customer contracts, ensuring all terms are aligned with company policies and negotiated effectively.
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
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 BSC of a commercial
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 3 &ndash; 5 years&rsquo; experience in the areas of Sales Administration, Supply Chain and Production Planning in same field
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 Working knowledge in the following fields: business principles, communication with the customers, production practice
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 Confidentiality: Must be able to handle and safeguard sensitive and proprietary information in a confidential manner
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 Computer skills - PC user (Windows; Word, Excel, Internet)
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 Fluent in both written and spoken English, proficiency in French is desirable
 
 
 
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 Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation
 
 .
 
 
 When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
 
 
 Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
 
 
 Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
 
 
 No agencies please.
 
 
</div>

Manager, Regional Commercial (Egypt)

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 Working in Trucking is all about moving goods, but at Kuehne+Nagel, it is also about making a difference in people's lives. With us, you are a vital part of the supply chain that helps create everyday moments and unforgettable experiences for people around the world. For example, you'll make sure that fresh flowers arrive in perfect condition at the local florist to brighten someone's day. And that semiconductors arrive safely at the factory that builds medical devices that improve lives. At Kuehne+Nagel, our work is about more than we imagine.
 
 
 &lrm;
 
 
 The role's primary function is to be responsible for a determined effort to coordinate the Road Logistics Business and ensure the smooth handling of all job files to process and documentation of both system and physical handling.
 
 
 
 How you create impact
 
 
 
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 Ensure that all documentation/operations are processed correctly and promptly as per internal systems.
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 Take care of releasing/dispatching shipments under customer requirements and ensure the highest standards of customer care are always achieved.
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 Follow up on transportation contractors and drivers.
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 Follow up on booking confirmation with customers.
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 Control deviations and discrepancies.
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 Provide the office with reports on the status of shipments.
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 Ensure strong, long-term business relationships with all third parties at the ports.
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 Ensure smooth hand-over to back up in case of absence.
 
 
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 </ul>
 
 What we would like you to bring
 
 
 
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 1-3 Years of Experience in the logistics field
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 University graduate
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 Dealing with all customer types
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 Team player and handwork
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 <li>
 Excellent command of the English language
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
</div>

Road Logistics Operational Care Specialist

Explore 1309+ Customer experience team leader in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.