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customer due diligence and onboarding - team leader Jobs in Manama

customer due diligence and onboarding - team leader

customer service delivery manager Jobs in Manama

customer service delivery manager

customer happiness team lead

Hire Fellows

We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
Main Responsibilities: 
<ul>
<li>Create proper strategies and procedures for the department</li>
<li>Plan and control the implementation process of new strategies and procedures</li>
<li>Understanding the provided products/services</li>
<li>Regular meetings with product development team to improve products/services according to customer needs</li>
<li>Work on shifts with agents to assess departments operations</li>
<li>Attentive to customers inquiries, feedback and complaints</li>
<li>Maintain outstanding levels of customer’s satisfaction</li>
<li>Report cases to other concerned departments</li>
<li>Follow-up reported cases and do the needed to close them</li>
<li>Maintain timely-manner practices in resolving customer complaints</li>
<li>Meet regularly with team members to evaluate and direct them accordingly</li>
</ul>
Requirements: 
<ul>
<li>Bachelor degree in business or related field</li>
<li>Passionate about dealing with customer professionally</li>
<li>Passionate about sports</li>
<li>Looking for somewhere to grow and learn</li>
<li>Excellent communication skills</li>
<li>Ability to organize, prioritize and manage multiple tasks</li>
<li>Exceptional at successful problem solving</li>
<li>Ability to maintain a consistent positive attitude</li>
<li>Excellent attention to detail</li>
<li>Experienced in team management</li>
<li>Experienced on operational and managerial levels</li>
</ul>

Customer Happiness Team Lead

<div>
 We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Create proper strategies and procedures for the department
 </li>
 <li>
 Plan and control the implementation process of new strategies and procedures
 </li>
 <li>
 Understanding the provided products/services
 </li>
 <li>
 Regular meetings with product development team to improve products/services according to customer needs
 </li>
 <li>
 Work on shifts with agents to assess departments operations
 </li>
 <li>
 Attentive to customers inquiries, feedback and complaints
 </li>
 <li>
 Maintain outstanding levels of customer's satisfaction
 </li>
 <li>
 Report cases to other concerned departments
 </li>
 <li>
 Follow-up reported cases and do the needed to close them
 </li>
 <li>
 Maintain timely-manner practices in resolving customer complaints
 </li>
 <li>
 Meet regularly with team members to evaluate and direct them accordingly
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in business or related field
 </li>
 <li>
 Passionate about dealing with customer professionally
 </li>
 <li>
 Passionate about sports
 </li>
 <li>
 Looking for somewhere to grow and learn
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to organize, prioritize and manage multiple tasks
 </li>
 <li>
 Exceptional at successful problem solving
 </li>
 <li>
 Ability to maintain a consistent positive attitude
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Experienced in team management
 </li>
 <li>
 Experienced on operational and managerial levels
 </li>
 </ul>
</div>

Braxtone Group

<div>
 
 Main Purpose Of Job
 
 
 
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound calls to customers to gather car and insurance details.
 </li>
 <li>
 Accurately record and update customer information in the system.
 </li>
 <li>
 Convert collected data into warm, qualified leads for the sales team.
 </li>
 <li>
 Maintain professionalism and a positive attitude during customer interactions.
 </li>
 <li>
 Meet lead generation targets.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Clear and confident communication skills over the phone.
 </li>
 <li>
 Good listening skills and attention to detail in data entry.
 </li>
 <li>
 Previous call center or customer contact experience is preferred (training provided).
 </li>
 <li>
 Ability to work in a team-oriented and target-driven environment.
 
 
 </li>
 </ul>
 
 Typical Working Conditions
 
 
 
 Normal Working Hours (40 hours a week)
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Lead Generation Agent

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Unit Setup
 </li>
 <li>
 Establish the telesales division structure, staffing, and performance framework.
 </li>
 <li>
 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
 </li>
 <li>
 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
 </li>
 <li>
 Data &amp; Lead Management
 </li>
 <li>
 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
 </li>
 <li>
 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
 </li>
 <li>
 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
 </li>
 <li>
 Lead Generation &amp; Automation
 </li>
 <li>
 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
 </li>
 <li>
 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
 </li>
 <li>
 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
 </li>
 <li>
 Telesales Operations
 </li>
 <li>
 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
 </li>
 <li>
 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
 </li>
 <li>
 Annual training program for the Telesales team
 </li>
 <li>
 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
 </li>
 <li>
 Performance &amp; Reporting
 </li>
 <li>
 Analyze conversion metrics, agent productivity, and campaign effectiveness.
 </li>
 <li>
 Generate performance reports and actionable insights for management.
 </li>
 <li>
 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
 </li>
 <li>
 Certification in telesales management or CRM systems (preferred).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
 </li>
 <li>
 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
 </li>
 <li>
 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent leadership and team development skills.
 </li>
 <li>
 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
 </li>
 <li>
 Analytical mindset with experience using dashboards, metrics, and performance tools.
 </li>
 <li>
 Fluent in English. Arabic is an advantage.
 </li>
 <li>
 Strong communication, motivational, and coaching skills.
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Growth in qualified lead volume.
 </li>
 <li>
 Lead-to-sale conversion rate.
 </li>
 <li>
 Cost per acquisition.
 </li>
 <li>
 Agent productivity (calls per day, talk time, conversion).
 </li>
 <li>
 Database growth and renewal retention rates.
 </li>
 </ul>
</div>

Tele-sales Manager

Ebrahim Khalil Kanoo B.S.C (c)

<div>
 
 
 Job Description:
 
 
 
 
 Team Management:
 
 Lead and motivate a team of technicians and support staff.
 
 
 
 Operational Efficiency:
 
 Optimize workshop operations to minimize turnaround time and maximize productivity.
 
 
 
 Cost Control:
 
 Monitor and control workshop expenses to ensure cost-effectiveness and maintain optimal profitability.
 
 
 
 Resource Allocation:
 
 Allocate manpower and equipment to ensure efficient utilization of resources.
 
 
 
 Inventory Management:
 
 Manage inventory levels of spare parts and consumables to minimize downtime.
 
 
 
 Staff Management:
 
 Lead and manage a team of technicians and support staff.
 
 
 
 Equipment Maintenance:
 
 Oversee the maintenance and calibration of workshop equipment.
 
 
 
 Workflow Optimization:
 
 Continuously improve workshop workflows to enhance efficiency and productivity.
 
 
 
 Performance Management:
 
 Set performance goals, provide feedback, and conduct performance reviews.
 
 
 
 Customer Satisfaction:
 
 Prioritize customer satisfaction by delivering timely and high-quality services.
 
 
 
 Quality Assurance:
 
 Ensure that all work is performed to the highest quality standards.
 
 
 
 Communication:
 
 Effectively communicate with team members, customers, and other stakeholders to ensure clear understanding and collaboration.
 
 
 
 Health and Safety:
 
 Maintain company EHSQ policy and procedure and improve safety culture.
 
</div>

Assistant Manager, Workshop

Role Purpose:Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.&nbsp;Key Responsibilities1. Business Unit Setup<ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul>2. Data &amp; Lead Management<ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul>3. Lead Generation &amp; Automation<ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul>4. Telesales Operations<ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul>5. Performance &amp; Reporting<ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul>&nbsp;Candidate ProfileEducation:<ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul>Experience:<ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul>Skills &amp; Competencies:<ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul>&nbsp;KPIs / Success Metrics<ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

Virtu Thinko

Job Title: Customer Due Diligence (CDD) / KYC LeadJob Purpose The role holder oversees end-to-end Customer Due Diligence (CDD) and Know Your Customer (KYC) processes, ensuring full compliance with regulatory requirements while maintaining a positive customer experience. The position involves managing onboarding, maintenance, and periodic reviews, conducting risk assessments, responding to audits, and driving continuous improvement in due diligence practices.Key Responsibilities<ul><li>Lead CDD/KYC operations across onboarding and periodic reviews in full compliance with regulatory standards.</li><li>Oversee Standard and Enhanced Due Diligence (SDD/EDD) for all customers and ensure timely responses to RFIs and reverse KYC requests.</li><li>Ensure complete and accurate customer documentation and data integrity.</li><li>Identify and assess high-risk clients, politically exposed persons (PEPs), negative media, and sanctions risks.</li><li>Monitor transactions for suspicious activity and escalate concerns appropriately.</li><li>Maintain strong collaboration with Compliance, Relationship Managers, and other internal stakeholders.</li><li>Oversee system upgrades, policy reviews, and improvement initiatives related to financial crime compliance.</li><li>Provide leadership and guidance to the KYC analyst team, ensuring performance targets and quality standards are met.</li><li>Ensure data accuracy, confidentiality, and adherence to the bank&rsquo;s code of conduct and governance standards.</li></ul>Key Performance Indicators<ul><li>Timely completion of all KYC and CDD reviews.</li><li>Accuracy and quality of customer risk assessments.</li><li>Compliance with internal and regulatory requirements.</li><li>Effective leadership and team performance.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or a related field (Master&rsquo;s preferred).</li><li>ACAMS/ICA or equivalent certification is an advantage.</li><li>Minimum 3&ndash;4 years of relevant banking or compliance experience.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical, communication, and problem-solving skills.</li><li>Sound judgment and attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office applications.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD800.000 - BD1,200.000 per month

Customer Due Diligence and Onboarding - Team Leader

Explore 563+ Customer happiness team lead in Manama this December. Find roles across top companies and apply now to boost your career.

563 customer happiness team lead jobs IN Manama

Customer Happiness Team Lead

Customer Happiness Team Lead

Lead Generation Agent

Tele-sales Manager

Assistant Manager, Workshop

Tele-sales Manager

Customer Due Diligence and Onboarding - Team Leader