director of client operations Jobs in Riyadh Saudi Arabia

director of client operations

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customer operations lead specialist

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our internal career framework, this role is classified under the title
 
 Senior Client Service Representative
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 
 </li>
 <li>
 
 Provide proactive tactical innovative advice to customers.
 
 </li>
 <li>
 
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
 
 </li>
 <li>
 
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 
 </li>
 <li>
 
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 
 </li>
 <li>
 
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 
 </li>
 <li>
 
 Manage other client service staff assigned to support the customer.
 
 </li>
 <li>
 
 Manage third party supplier/s according to contract specifications.
 
 </li>
 <li>
 
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 
 </li>
 <li>
 
 
 7+ years of customer facing experience delivering IT services to internal or external customers
 
 
 </li>
 <li>
 
 
 5+ years of experience in Airline / Air Transport industry
 
 
 </li>
 
 
 
 <li>
 
 Bilingual in Arabic and English (both required)
 
 </li>
 <li>
 
 
 
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 EXPERIENCE:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Proven track record in operational leadership
 
 
 
 with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 
 </li>
 <li>
 
 
 Demonstrated success in relationship and stakeholder management
 
 
 
 : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 
 </li>
 <li>
 
 
 Experience with onboarding and training customers
 
 
 
 : Ability to guide customers through the initial setup and ongoing use of a product or service.
 
 </li>
 <li>
 
 
 Experienced in driving business growth through operational insights
 
 
 
 : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 
 </li>
 <li>
 
 
 Operational project coordination
 
 
 
 : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 
 </li>
 <li>
 
 
 Proficient in data analysis and operational reporting
 
 
 
 : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 
 
 KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 
 
 Deep understanding of operational strategies in customer success
 
 
 
 : Well-versed in best practices and processes that improve customer experience and team efficiency.
 
 </li>
 <li>
 
 
 Ability to align operational activities with business goals
 
 
 
 : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 
 </li>
 <li>
 
 
 Familiarity with operational and customer success KPIs
 
 
 
 such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 
 </li>
 <li>
 
 
 Technically competent with products and systems
 
 
 
 : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 </li>
 <li>
 
 
 Analytic thinking
 
 
 
 with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 
 
 SKILLS:
 
 
 
 
 
 <ul>
 <li>
 
 
 Strong communication and stakeholder management
 
 
 
 : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 
 </li>
 <li>
 
 
 Excellent problem-solving and critical thinking
 
 
 
 : Capable of analyzing operational challenges and implementing practical, scalable solutions.
 
 </li>
 <li>
 
 
 People leadership and team engagement
 
 
 
 : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 
 </li>
 <li>
 
 
 Exceptional time management and organizational ability
 
 
 
 : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in a complex multi-cultural matrix management organization
 
 </li>
 <li>
 
 ITIL Certification
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
</div>

Customer Operations Lead Specialist

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. 
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a Great Place to Work&reg; by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. 
Are you ready to love your job? 
The adventure begins right here, with you, at SITA.<div></div><div> 
ABOUT THE ROLE &amp; TEAM</div> 
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.<div>
As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.</div><div></div><div> 
 WHAT YOU&rsquo;LL DO</div><div> 
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div>
ABOUT YOU</div> 
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent</li><li>
7+ years of customer facing experience delivering IT services to internal or external customers</li><li>
5+ years of experience in Airline / Air Transport industry</li> 
<li>
Bilingual in Arabic and English (both required)</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div> 
EXPERIENCE:</div><ul><li> 
Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li>
Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li>
Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li>
Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li>
Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li>
Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div> 
KNOWLEDGE:</div><ul><li> 
Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li>
Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li>
Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li>
Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li>
Analytic thinking with problem solving as primary outcome.</li></ul><div> 
SKILLS:</div><ul><li> 
Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li>
Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li>
People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li>
Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div> 
NICE-TO-HAVE</div><div> 
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><div> 
WHAT WE OFFER</div><div></div><div> 
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div> 
</div><div>Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div>

Amazon Web Services (AWS)

Tech Business Dev, Security, GEO Lead, KSA, Global Services Security Business Development & GTM Join to apply for the Tech Business Dev, Security, GEO Lead, KSA, Global Services Security Business Development & GTM role at Amazon Web Services (AWS). Global Services Security (GSS) Business Development plays a central role in AWS customers' transformative cloud journeys, integrating people expertise and technology capabilities at scale to shape end-to-end experiences with AWS security products and services. Across our key customer adoption success services-Training & Certification, Professional Services, Support Operations, Managed Services and Security-GSS builders make an impact across millions of individuals and thousands of customers, from Start-ups to Enterprises. Together with AWS Partners, GSS enables and accelerates customers, unlocks value, drives AWS adoption, and helps transform businesses and public sector organizations worldwide, differentiated by customers evaluating cloud providers. The impact on customers is diverse and significant, helping them upskill their workforce and, with landing, operating, modernizing, and transforming workloads on AWS, with value-add partners and security embedded throughout. Global Services Security BD segment leader for KSA is responsible for meeting and exceeding the GS Security segment revenue plans, bookings, pipeline creation, and customer acquisition goals. The role ensures that the GS Security segment meets its top-line financial plans within the planned cost of sales, headcount, and mix constraints. This is a leader-of-leaders role, developing BD, specialist sales, and partner channel capabilities for the segment, building a high-performing team and leading a customer-facing, partner-facing, and AWS account teams-facing organization to meet the BD/specialist sales/partner channel needs of the segment. Key job responsibilities <ul> <li>Consistently achieve top-line revenue, bookings, pipeline, and customer acquisition goals monthly, quarterly, and annually. Plan and forecast results with a high degree of accuracy.</li> <li>Develop a data-driven point of view on role-mix, level-mix, skill-mix, and selling productivity needed to meet annual security revenue plans for the segment, including capacity tradeoffs between incubation, specialist sales, scale motions, partners, and offerings.</li> <li>Lead incubation business development for new services/offerings: identify target customers, secure lighthouse references, experiment with routes to market, and establish repeatable sales motions to hand off to security specialist sales and AWS account teams.</li> <li>Lead business development (co-sell, while supporting co-build and co-market) with partners, integrating partner reach and value-add in the selling process; support AWS account teams and partner sales motions through specialist security expertise, making high judgment, data-driven decisions on opportunities to deploy.</li> <li>Scale the business through execution of GTM motions, mechanisms, and roles across AWS.</li> </ul> Basic Qualifications <ul> <li>10+ years' experience in security, compliance, and risk management</li> <li>5+ years of relevant experience in BD/sales in security products, services, or security consulting services roles</li> <li>5+ years of experience in strategic business development roles with customer C-suite and demonstrated results; 7+ years in developing, negotiating, and executing business agreements</li> <li>7+ years of business development, partnership management, or sourcing new business experience</li> <li>Experience writing technical articles, speaking at technology conferences, contributing to open source, and executing GTM strategies that are large in scope</li> </ul> Preferred Qualifications <ul> <li>5+ years of relevant experience in cloud security</li> <li>Experience in global or international roles</li> <li>BS degree in computer science, engineering, business, or mathematics</li> <li>Advanced degrees in engineering and/or computer science</li> <li>Visible thought leadership on cloud-based security technologies</li> <li>Experience developing, deploying, and managing AI products at scale</li> <li>Experience interfacing with customers (Enterprise, SMB, Startups) and ability to translate requirements into high-level architectural solutions</li> </ul> Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the amazon.jobs accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - AWS EMEA SARL (Saudi Arabia Branch). Job ID: A Job details <ul> <li>Seniority level: Mid-Senior level</li> <li>Employment type: Full-time</li> <li>Job function: Sales, Advertising, and Business Development</li> <li>Industries: IT Services and IT Consulting</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?LG26wbZnLxdnLTuP18UG12AALhAV75gOg" width="0" height="0" />

Tech Business Dev, Security, GEO Lead, KSA , Global Services Security Business Development & GTM

ECCO

<div>
 
 
 E-Commerce Specialist &ndash; KSA
 
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 🏢
 
 Company:
 
 ECCO
 
 
 
 About ECCO
 
 
 
 ECCO is a global leader in innovative footwear and leather goods, combining style, comfort, and cutting-edge technology. We are expanding our presence in the Middle East and looking for passionate professionals to join our growing team.
 
 
 
 About the Role
 
 
 
 We are seeking a proactive and analytical
 
 E-Commerce Specialist
 
 to support and optimize our online business operations in KSA. This role is responsible for driving online sales performance, enhancing the customer journey, and ensuring seamless execution across digital platforms.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage daily operations of ECCO&rsquo;s e-commerce platforms, ensuring products, pricing, and content are accurate and up to date.
 </li>
 <li>
 Responsible for marketplace product listings and end-to-end order management.
 </li>
 <li>
 Coordinate with marketing, merchandising, and logistics teams to ensure a smooth end-to-end customer experience.
 </li>
 <li>
 Monitor website performance, analyze sales trends, and prepare regular performance reports.
 </li>
 <li>
 Support digital campaigns and promotions by ensuring timely uploads and accurate product display.
 </li>
 <li>
 Collaborate with regional and global teams to align on brand strategy and digital best practices.
 </li>
 <li>
 Identify opportunities to improve conversion rates, customer engagement, and operational efficiency.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in e-commerce or digital marketing, preferably within the retail or fashion industry.
 </li>
 <li>
 Strong understanding of e-commerce platforms, analytics tools, and online sales operations.
 </li>
 <li>
 Excellent analytical, communication, and coordination skills.
 </li>
 <li>
 Proficiency in English; Arabic is an advantage.
 </li>
 </ul>
 
 
</div>

Ecommerce Specialist

Qiddiya Investment Company

<div>Qiddiya Investment Company is looking for a Senior Specialist - CCU (Central Control Unit) Operator to join our dynamic team. In this role, you will be at the forefront of monitoring and controlling our operational systems, playing a key role in ensuring safety, security, and efficiency across our state-of-the-art facilities. As the Senior Specialist, you'll leverage your expertise to optimize performance, enhance operational workflows, and lead a high-performing team.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Oversee and manage the daily operations of the Central Control Unit.</li>
<li>Monitor real-time system performance and respond to critical situations or alarms effectively.</li>
<li>Coordinate with technical and operational teams to maintain optimal communication and workflow.</li>
<li>Conduct routine assessments and maintenance checks of the CCU systems.</li>
<li>Ensure compliance with safety regulations and operational procedures.</li>
<li>Develop and document standard operation procedures and best practice guidelines.</li>
<li>Guide and train junior operators on CCU functions and emergency response protocols.</li>
<li>Analyze operational data, preparing reports to identify areas for improvement.</li>
<li>Collaborate with engineering teams to troubleshoot operational issues and implement solutions.</li>
</ul>Requirements<ul>
<li>
Bachelor's degree in Engineering, Computer Science, or a related discipline.</li>
<li>Minimum of 3 years of experience in control room operations or a related field.</li>
<li>Deep understanding of CCU technology and operational processes.</li>
<li>Strong analytical and decision-making abilities in high-pressure environments.</li>
<li>Experience with monitoring, control systems, and relevant software tools.</li>
<li>Exceptional communication skills and the ability to lead a team effectively.</li>
<li>Detail-focused mindset with a commitment to safety and compliance.</li>
<li>Willingness to work flexible hours, including shifts and on-call responsibilities.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Senior Specialist - CCU Operator

Sweater

<div>We are looking for a detail-oriented Frontline Operations Specialist to join our operations team. In this role, you will manage and support the daily front-line activities that keep our operations running smoothly. You&rsquo;ll handle incoming requests, communicate with customers and service providers, and ensure that all operational processes are completed efficiently and with the highest quality.
This is a dynamic role that combines operational execution, coordination, and customer support, ideal for someone who thrives in fast-paced environments and enjoys solving problems.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Execute and follow up on daily front-line operations according to company policies and procedures.
</li><li>Monitor incoming requests and ensure timely and accurate completion.
</li><li>Handle service disruptions (such as cancellations or delays) and propose solutions.
</li><li>Review and follow up on customer feedback and ensure proper resolution by the operations team.
</li><li>Communicate with service providers and internal teams to ensure smooth coordination.
</li><li>Respond to customer inquiries via chat, phone, and tickets.
</li><li>Maintain service quality standards and ensure continuous workflow.
</li><li>Support ongoing improvements in customer experience and operational efficiency.
</li></ul>Requirements<ul>
<li>
Minimum 2 years of experience in operations, logistics, or customer service roles.
</li><li>Excellent communication and coordination skills.
</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
</li><li>Professional command of English (written and spoken).
</li><li>Ability to multitask and work effectively in a dynamic environment.</li></ul></div>

Frontline Operation Specialist

سويتر | Sweater

<div>
 We are looking for a detail-oriented
 
 Frontline Operations Specialist
 
 to join our operations team. In this role, you will manage and support the daily front-line activities that keep our operations running smoothly. You'll handle incoming requests, communicate with customers and service providers, and ensure that all operational processes are completed efficiently and with the highest quality.
 
 
 This is a dynamic role that combines operational execution, coordination, and customer support, ideal for someone who thrives in fast-paced environments and enjoys solving problems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute and follow up on daily front-line operations according to company policies and procedures.
 </li>
 <li>
 Monitor incoming requests and ensure timely and accurate completion.
 </li>
 <li>
 Handle service disruptions (such as cancellations or delays) and propose solutions.
 </li>
 <li>
 Review and follow up on customer feedback and ensure proper resolution by the operations team.
 </li>
 <li>
 Communicate with service providers and internal teams to ensure smooth coordination.
 </li>
 <li>
 Respond to customer inquiries via chat, phone, and tickets.
 </li>
 <li>
 Maintain service quality standards and ensure continuous workflow.
 </li>
 <li>
 Support ongoing improvements in customer experience and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in operations, logistics, or customer service roles.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
 </li>
 <li>
 Professional command of English (written and spoken).
 </li>
 <li>
 Ability to multitask and work effectively in a dynamic environment.
 </li>
 </ul>
</div>

Explore 2320+ Customer operations lead specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2320 customer operations lead specialist jobs IN Riyadh Saudi Arabia

Customer Operations Lead Specialist

Customer Operations Lead Specialist

Tech Business Dev, Security, GEO Lead, KSA , Global Services Security Business Development & GTM

Ecommerce Specialist

Senior Specialist - CCU Operator

Frontline Operation Specialist

Frontline Operation Specialist