customer operations support team leader-1 Jobs in Indianapolis United States

customer operations support team leader-1

it operations support Jobs in Indianapolis United States

it operations support

customer operations support team leader 1

AES Corporation

<p></p><div><p>Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a <b>Fortune 500 company</b> that's leading the charge in the global energy revolution. With operations spanning <b>14 countries</b>, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the <b>Top Ten Best Workplaces for Innovators</b> by Fast Company in 2022. And with our certification as a <b>Great Place to Work</b>, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.</p><p></p><p>
AES is proudly <b>ranked #1 globally</b> in renewable energy sales to corporations, and with <b>$12.7B in revenues in 2023</b>, we have the resources and expertise to make a significant impact as we provide electricity to <b>25 million customers worldwide. </b>As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as <b>24/7 carbon-free energy</b> for data centers, are setting the pace for rapid, global decarbonization.</p><p></p><p>
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.</p><p></p><div><div><p><b>
Position Summary</b></p></div><div><p>
We are seeking a Customer Operations Support Team Leader who will be responsible for leading a team of technical trainers and quality assurance analysts. They will be responsible for driving the creation, maintenance, and delivery of accurate, role-specific training content for our Customer Service Representatives (CRM) and Billing &amp; Revenue Agents (SAP ISU). This is a working leader role requiring deep technical expertise in SAP ISU and CRM systems, combined with instructional design capabilities and leadership experience. This leader will also be responsible for the Quality Assurance program to ensure the quality of customer interactions.</p></div><p></p><div><p><b>
Responsibilities</b></p></div><div><p>
Content Development &amp; Maintenance</p></div><div><ul><li><p>
Design, develop, and maintain technical training content for SAP ISU and CRM systems.</p></li></ul></div><div><ul><li><p>
Ensure training materials are accurate, up-to-date, and aligned with system functionality and business processes.</p></li></ul></div><div><ul><li><p>
Translate complex system workflows into digestible, role-based learning modules.</p></li></ul></div><div><p>
Training Strategy &amp; Execution</p></div><div><ul><li><p>
Collaborate with operations, IT, and subject matter experts to identify training needs and gaps.</p></li></ul></div><div><ul><li><p>
Lead the development of onboarding and continuous learning programs for Customer Service and Billing &amp; Revenue teams.</p></li></ul></div><div><ul><li><p>
Implement best practices in adult learning and instructional design.</p></li></ul></div><div><p>
Communications</p></div><div><ul><li><p>
Lead the drafting and delivery of clear, timely, and effective communications to call center and Billing and Revenue teams.</p></li></ul></div><div><ul><li><p>
Ensure messaging supports training initiatives, system changes, and operational updates.</p></li></ul></div><div><ul><li><p>
Collaborate with stakeholders to align communications with business goals and employee needs.</p></li></ul></div><p></p><div><p><br>
System Expertise</p></div><div><ul><li><p>
Serve as the in-house expert on SAP ISU and CRM functionality as it relates to customer operations.</p></li></ul></div></div><div><div><ul><li><p>
Participate in system upgrades, testing, and change management to ensure training content reflects current system capabilities.</p></li></ul></div><div><p>
Quality Assurance</p></div><div><ul><li><p>
Maintain a comprehensive quality assurance framework aligned with organizational goals and customer experience standards.</p></li></ul></div><div><ul><li><p>
Analyze QA data to identify systemic issues and lead cross-functional initiatives to improve service delivery and customer satisfaction</p></li></ul></div><div><ul><li><p>
Use insights from QA trends to inform strategic decisions, process enhancements, and training programs.</p></li></ul></div><div><p>
Team Leadership</p></div><div><ul><li><p>
Provide mentorship and professional development opportunities to their team, ensuring consistency and excellence training and evaluation programs.</p></li></ul></div><div><ul><li><p>
Set clear goals, provide feedback, and ensure high-quality output from the team.</p></li></ul></div><div><ul><li><p>
Foster a culture of continuous improvement and excellence.</p></li></ul></div><p></p><div><p><br>
Cross-Functional Collaboration</p></div><div><ul><li><p>
Partner with IT, business analysts, and operational leaders to ensure training and QA aligns with system changes and business priorities.</p></li></ul></div><div><ul><li><p>
Support performance improvement initiatives through targeted training interventions.</p></li></ul></div><p></p><div><p><b><br>
Education / Experience (Required)</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in business, Information Systems, Education, or related field (or equivalent experience).</p></li></ul></div><div><ul><li><p>
Minimum 5 years of experience in SAP ISU and CRM systems within a utility or similar industry.</p></li></ul></div><div><ul><li><p>
Proven experience developing technical training content and leading training initiatives.</p></li></ul></div><div><ul><li><p>
Strong understanding of customer service and billing operations in a regulated utility environment.</p></li></ul></div><div><ul><li><p>
Experience with instructional design tools and learning management systems (LMS).</p></li></ul></div><div><ul><li><p>
Experience developing and maintaining QA programs.</p></li></ul></div><div><ul><li><p>
Excellent communication, facilitation, and project management skills.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to lead and develop a high-performing team.</p></li></ul></div></div><p></p><div><div><p><b><br>
Preferred </b><b>S</b><b>kills and </b><b>E</b><b>xperience</b></p></div><div><ul><li><p>
Familiarity with adult learning principles and training evaluation methodologies.</p></li></ul></div><div><ul><li><p>
Familiarity with developing or maintaining QA evaluations and guidelines, preferably with AI incorporation</p></li></ul></div><div><ul><li><p>
Prior experience in a utility undergoing digital transformation or system implementation.</p></li></ul></div></div><p></p>
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.</div><p></p>

Customer Operations Support Team Leader-1

Vanco

<p>As a Level 2 Services Technician, you&rsquo;ll be a key player on our field service team, providing high-level technical expertise and outstanding service to our valued customer partners. You&rsquo;ll tackle complex issues with HVAC and refrigeration systems, ensure equipment is running at peak performance, and serve as a leader and mentor to junior technicians. Every call is an opportunity to represent Vanco&rsquo;s legacy of excellence and integrity.</p><p>What We&rsquo;re Looking for</p><p>Vanco is looking for individuals seeking an opportunity for a career with a company that has been a leader in the industry since it was established over 50 years ago. We are currently seeking a trusted and reliable Service Technician to join our team. We are currently looking to fill technician positions in Indianapolis, IN.</p><p>Responsibilities Include:</p><ul><li>Must be able to read and understand wiring diagrams and schematics</li><li>Work with and get along with Team members</li><li>Communicating with the customer in a professional manner to explain the problem and potential options for the solution</li><li>Able to read and understand wiring diagrams and schematics</li><li>Two years similar experience and/or training in refrigeration equipment</li><li>The ability to troubleshoot, repair, and perform preventive maintenance on fryers, ranges, griddles, rotisseries, warmers, smokers, convection ovens and high tech combination ovens, hot hold cabinets, food wells, steam tables, and thermal shelves. (Cold side repair experience welcome as well.)</li><li>Experience with Gas, electric and steam.</li><li>Operate hand tools, power tools, gauges, meters, hoists, rigging equipment, torches and measuring equipment to perform service of the unit.</li><li>Ability to exert up to 100 pounds of force (pulling, pushing, lifting, carrying, etc.) regularly and up to 50 pounds of force frequently.</li><li>Ability to climb and work from 6ft ladder, stoop, kneel, crouch, crawl, reach, stand, walk, twist, grasp to perform essential job functions.</li><li>Ability to tolerate extreme environmental conditions consisting of extreme heat, cold, noise, vibration, fumes, dust, and poor ventilation.</li><li>Use mobile tablet to complete work/service orders and other documentation</li><li>Operate a commercial vehicle and trailer in a safe manner and adhere to all company safety requirements.</li><li>Work flexible hours as required as well as on-call nights and weekends when assigned.</li><li>Ability to effectively communicate with the customer,</li><li>Ability to work independently, under pressure, and without close supervision;</li></ul><p>Why Join Vanco?</p><p>Vanco has had the pleasure of serving our local community since 1971! For over five decades, we've built a reputation of trust, innovation, and excellence by putting people first. At our core, we believe in servant-leadership&mdash;leading by example, rolling up our sleeves, and investing in the growth of our team, our customer partners, and the communities we live and work in. Our commitment to innovation in technical operations is rooted in one goal: to build lasting relationships and deliver service that matters.</p><ul><li>We are family owned- not private equity!</li><li>Competitive pay and benefits</li><li>A rich company history rooted in community and integrity</li><li>A supportive, people-focused culture where your contributions are seen and valued</li><li>Opportunities to grow your career with ongoing training and leadership development</li></ul><p><b>Responsibilities</b></p><ul><li>Perform routine maintenance and repairs on HVAC systems and refrigeration units in commercial kitchens.</li><li>Troubleshoot and diagnose issues using schematics and mechanical knowledge.</li><li>Ensure compliance with safety standards and regulations during service calls.</li><li>Maintain accurate records of service performed and parts used.</li><li>Collaborate with team members to enhance service efficiency and customer satisfaction.</li><li>Drive to various job sites and manage time effectively to meet service demands.</li></ul><p><b>Ready to join a team where your skills make a real impact&mdash;and where you&rsquo;re more than just a technician? Apply today and become part of the Vanco legacy!</b></p><p>Job Type: Full-time</p><p>Pay: $22.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Company truck</li><li>Dental insurance</li><li>Flexible schedule</li><li>Fuel card</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Will you now or in the future require US Work Visa Sponsorship?</li></ul><p>Experience:</p><ul><li>HVAC: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Commercial Kitchen/HVAC Service Technician - Level 2

Eli Lilly

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2><p></p><p>
The Group Product Manager for UE Patient Experience leads empowered, cross-functional product teams in transforming web properties into customer-first digital experiences. Customer first digital experiences are designed to meet and exceed the customer&rsquo;s most pressing needs leading to an immediate, efficient, and effective experience as defined by the customer. This role is accountable for solving meaningful customer problems and delivering measurable business outcomes, creating an integrated experience that supports customers through every stage of their journey toward better health.</p><p>
Translating Lilly&rsquo;s Brand Truth of &ldquo;Health Above All&rdquo; and accelerating the shift to a customer-first attitude, the Group Product Manager will champion a best-in-class unified experience that integrates diverse digital journeys while incorporating customer expectations combined with Voice of the Customer (VoC) across both product and disease state sites. By bringing to bear customer experience (CX) principles (personas, VoC, journey maps, and UX testing principles) and designing a customer-centric process, Lilly can deliver a customer-first, digital-first experience to meet customer needs. By putting the customer first, this role ensures the delivery of critical information to all customers across the digital customer journey.</p><p>
The Group Product Manager creates an environment of trust, autonomy, and accountability, coaching and developing Product Manager team members to achieve their best work. This leader drives outcome-based roadmaps, fosters a culture of experimentation and learning, and ensures that product teams are empowered to discover, design, and deliver solutions that equally delight customers and meet business needs.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><ul><li>
Promote a dual product and customer-centric culture that values experimentation over requirements, outcomes over output, speed over excellence, and learning over being right. Encourage evidence-based decision-making and learning from failure while integrating VoC feedback into design.</li><li>
Develop and communicate a compelling product vision and strategy, aligning teams and collaborators around clear objectives and measurable outcomes (OKRs).</li><li>
Lead empowered product teams to solve problems, not just features to build. Support teams in discovering, designing, and delivering solutions, and hold them accountable for outcomes.</li><li>
Drive outcome-based roadmaps, focusing on business and customer impact. Establish and track team objectives, VoC, and key results (OKRs) that reflect business and customer value.</li><li>
Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and viability before launch.</li><li>
Serve as the voice of the customer and the business during design and development, providing clear guidance and making effective decisions on trade-offs.</li><li>
Define success metrics and monitor site performances and analytics to deliver insights that enhance user experience, increase engagement, and drive conversion.</li><li>
Collaborator Engagement: Collaborate with customers across Lilly, including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research, to ensure alignment and compliance.</li><li>
Stay attuned to industry trends, emerging technologies, and standard processes to continuously deliver innovative and effective digital experiences.</li><li>
Lead updates and reviews with senior leadership and collaborators to drive alignment on product progress, gather feedback, evaluate performance, and secure necessary resources.</li><li>
Design and deliver product operating model training and upskilling programs for product teams and customers.</li><li>
Oversee documentation and communication of organizational process changes, ensuring clarity and alignment.</li><li>
Facilitate internal team training classes and workshops to support adoption of new processes and tools.</li><li>
Champion organizational change management (OCM) strategies for new product operating model processes, understanding and respecting customer needs, driving interested party engagement and successful adoption.</li><li>
Act as a coach and mentor, fostering a culture of trust, respect for the customer, building customer-centricity, autonomy, and accountability. Support the growth and development of product team members for success in their current and future roles.</li><li>
Recruit, develop, retain, and inspire a diverse and highly skilled product manager team with an entrepreneurial &ldquo;Team Lilly&rdquo; leadership style that contributes to developing and advancing the next generation of digital product leaders. Foster a culture of innovation, collaboration and continuous improvement within the team, and across the Unified Experience Organization.</li></ul><h2 class="jobSectionHeader"><b>
Basic Requirements</b></h2><p></p><ul><li>
Bachelor&rsquo;s degree in a related field.</li><li>
8 + years of experience in digital product management, ownership, or a similar strategic role.</li><li>
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.</li></ul><h2 class="jobSectionHeader"><b>
Additional Preferences</b></h2><p></p><ul><li>
Confirmed ability to monitor, translate, design, test, and integrate customer and collaborator insights into effective product strategy and communications plans.</li><li>
Demonstrable expertise in leading digital products with cross-functional partners; experience with large-scale redesigns and integration of multiple digital properties within a customer-centric architecture.</li><li>
Demonstrate the ability to find and use multiple sources of VoC data (direct, indirect, and inferred) to meet customer needs along the end-to-end customer journey.</li><li>
 Record of developing and delivering successful web product strategies while balancing the dual needs of internal business partners and customer needs.</li><li>
Strong understanding of UX principles, CX principles, and standard processes around customer-centric design.</li><li>
Excellent communication, collaboration, and team member management skills.</li><li>
Experience working with external partners to deliver web experiences.</li><li>
Agility in cross-functional marketing and operations within a highly matrixed organization.</li><li>
Excellent critical thinking skills; ability to thrive in a complex, dynamic, and ambiguous environment.</li><li>
Demonstrated experience with Adobe AEM, EDS and/or a similar site platform.</li><li>
Expertise leading websites, including redesigning/developing from the ground up and integrating sites after mergers/acquisitions.</li><li>
Experience scaling new functional and digital capabilities across an enterprise.</li><li>
Consistent record of operational compliance within the pharma industry; understanding of global digital regulatory requirements (e.g., GDPR, CCPA).</li><li>
Collaborative and successful experience leading and working with cross-functional teams.</li><li>
Demonstrated success leading large-scale programs and/or systems with ownership of strategic, operational, and tactical workplans.</li><li>
Ability to effectively influence across all levels, within and outside of functional area and the corporation.</li><li>
Knowledge of internal content approval processes.</li><li>
Strong organizational change management and conflict resolution skills; ability to build partnerships at all levels.</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p></p><ul><li>
Travel: &lt;10 percent</li></ul><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.</p><p><br>
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women&rsquo;s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.</p><p></p><p>
Actual compensation will depend on a candidate&rsquo;s education, experience, skills, and geographic location. The anticipated wage for this position is</p>
$154,500 - $226,600<p></p><p>
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly&rsquo;s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.</p><p></p><p>
#WeAreLilly</p></div>

Sr. Director - Group Product Manager – Lilly.com UE Patient Experience

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2><p>
The Product Manager for UE Patient Experience will report directly to the Sr. Director, Group Product Manager, and partners closely to implement the product vision and strategy for priority web properties. This role is responsible for leading empowered, cross-functional product teams in delivering integrated, customer-first digital experiences that support users throughout their health journey. Customer first digital experiences are designed to meet and exceed the customer&rsquo;s most pressing needs leading to an immediate, efficient, and effective experience as defined by the customer. This role is accountable for solving significant customer problems and delivering measurable business outcomes, creating an integrated experience that supports customers through every stage of their journey toward better health.</p><p>
Translating Lilly&rsquo;s Brand Truth of &ldquo;Health Above All&rdquo; and accelerating the shift to a customer-first attitude, the Product Manager will support a best-in-class unified experience that integrates diverse digital journeys while incorporating customer expectations combined with Voice of the Customer (VoC) across both product and disease state sites. By bringing to bear customer experience (CX) principles (personas, VoC, journey maps, and UX testing principles) and designing a customer-centric process, Lilly can deliver a customer-first, digital-first experience to meet customer needs. By putting the customer first, this role ensures the delivery of critical information to all customers across the digital customer journey.</p><p>
As a problem solver for both the customer and the business, the Product Manager drives the daily execution of product initiatives, ensuring solutions deliver important value, meet customer expectations, customer-facing usability, internal feasibility, and measurable viability. This leader collaborates across collaborators, tracks site performance, integrates customer-centric understanding, and provides actionable insights with a dual focus to improve user experience and business outcomes. The Product Manager ensures operational excellence by facilitating team alignment with the strategic direction set by the Group Product Manager.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><ul><li>
Lead cross-functional product team in implementing and delivering the product vision, customer-centric focus, and product strategy set by the Group Product Manager.</li><li>
Provides leadership to cross-functional product teams (e.g., engineering, design, SEO, account management) in delivering integrated digital experiences and drives the daily execution of product initiatives, ensuring alignment with CX principles (personas, VoC, journey maps, and UX testing principles) and consistently putting the customer first while balancing business requirements.</li><li>
Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, customer-centricity, UX testing, and viability.</li><li>
Serve as a hardworking and data-driven voice of the customer (VoC) and the business during design and development, testing, and implementation while providing clear guidance and making effective decisions on trade-offs.</li><li>
Develop an atmosphere of experimentation, learning, and evidence-based decision-making.</li><li>
Tracks site performance and analytics, providing insights to improve user experience and engagement.</li><li>
Collaborate with interested parties across Lilly, including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research, to ensure alignment and compliance.</li><li>
Support teams in discovering, designing, and delivering solutions, and hold them accountable for outcomes.</li><li>
Facilitates updates and reviews with senior leadership and collaborators to drive alignment on product progress, gather feedback, evaluate performance, and secure necessary resources.</li><li>
Applies industry trends and standard processes to continuously improve digital experiences.</li></ul><h2 class="jobSectionHeader"><b>
Basic Requirements</b></h2><p></p><ul><li>
Bachelor&rsquo;s degree in a related field.</li><li>
5+ years of experience in digital product management, UX testing, Human Centered Design (HCD), digital product ownership, digital agency, or a similar strategic role.</li><li>
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.</li></ul><h2 class="jobSectionHeader"><b>
Additional Preferences</b></h2><p></p><ul><li>
Demonstrable expertise leading digital products with cross-functional partners and VoC integration for customer-centric digital products; experience with redesigns and integration of multiple digital properties.</li><li>
Confirmed ability to translate customer insights and collaborator insights from quantitative and qualitative data sources into effective enterprise marketing and communications plans.</li><li>
Excellent communication, collaboration, and team member management skills.</li><li>
Record of implementing successful web product strategies supported by digital analytics skills to demonstrate the value of a digital product from the customer and organization perspective.</li><li>
Experience working with external and internal partners to deliver web experiences.</li><li>
Strong understanding of UX principles, UX testing, VoC digital data gathering, UX measurement, and digital design standard methodologies.</li><li>
Agility in cross-functional marketing and operations within a highly matrixed organization.</li><li>
Excellent critical thinking skills; ability to thrive in a complex, dynamic, and ambiguous environment.</li><li>
Demonstrated experience with Adobe AEM, EDS and/or a similar site platform</li><li>
Experience handling websites, including redesigning/developing from the ground up and integrating sites after mergers/acquisitions.</li><li>
Experience scaling new functional and digital capabilities across an enterprise.</li><li>
Consistent record of operational compliance within the pharma industry; understanding of global digital regulatory requirements (e.g., GDPR, CCPA).</li><li>
Collaborative and successful experience leading and working with cross-functional teams.</li><li>
Demonstrated success leading programs and/or systems with ownership of operational and tactical workplans.</li><li>
Ability to effectively influence across all levels, within and outside of functional area and the corporation.</li><li>
Knowledge of internal content approval processes.</li><li>
Strong organizational change management and conflict resolution skills; ability to build partnerships at all levels.</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p></p><ul><li>
Travel: &lt;10 percent</li></ul><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.</p><p><br>
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women&rsquo;s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.</p><p></p><p>
Actual compensation will depend on a candidate&rsquo;s education, experience, skills, and geographic location. The anticipated wage for this position is</p>
$127,500 - $187,000<p></p><p>
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly&rsquo;s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.</p><p></p><p>
#WeAreLilly</p></div>

Associate Director - Product Manager - Lilly.com UE Patient Experience

Carrier

<div><p><b>Carrier Global Corporation</b>, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.</p><p></p><p><b>
About this Role</b></p><p></p><p>
The <b>Plant Lead HR Business Partner </b>is a <b>strategic HR leader</b> responsible for partnering with Plant Leadership to develop and execute a people strategy that enables operational excellence and cultural transformation within the manufacturing site. This role leads the <b>on-site HR team</b>, ensuring effective delivery of HR services and programs while shaping the organization&rsquo;s talent, structure, and culture to meet business goals. The <b>Plant Lead HR Business Partner </b>plays a key role in driving initiatives related to <b>talent development, organizational design, workforce planning, employee engagement, and leadership coaching</b></p><p></p><p><b>
Key Responsibilities</b></p><p></p><p><b>
HR Strategy &amp; Organizational Design</b></p><ul><li><p>
Define and lead the plant's HR strategy in alignment with broader business objectives.</p></li><li><p>
Partner with plant leadership to assess and optimize the organizational structure, roles, and capabilities to drive performance and adaptability.</p></li><li><p>
Use workforce data and analytics to anticipate organizational needs, drive headcount planning, and support continuous improvement.</p></li><li><p>
Promote a culture of accountability, high performance, and employee engagement.</p></li></ul><p></p><p><b>
Talent &amp; Workforce Planning</b></p><ul><li><p>
Lead talent management efforts, including succession planning, leadership development, and critical capability building.</p></li><li><p>
Collaborate with business leaders to proactively plan for talent needs, ensuring the plant is staffed with the right skills for future success.</p></li><li><p>
Support execution of plant-level training and development programs, in partnership with L&amp;D.</p></li></ul><p></p><p><b>
People Leadership</b></p><ul><li><p>
Lead, coach, and develop the Plant HR team, fostering collaboration, growth, and strong performance.</p></li><li><p>
Build a high-performing HR function recognized for business partnership and value delivery.</p></li><li><p>
Provide guidance and support on complex employee relations issues, conflict resolution, and investigations.</p></li></ul><p></p><p><b>
Employee &amp; Labor Relations (Union Environment)</b></p><ul><li><p>
Serve as a strategic partner in maintaining a constructive union relationship and effective labor-management processes.</p></li><li><p>
Support contract administration, grievance handling, and contract negotiations as needed.</p></li><li><p>
Ensure compliance with collective bargaining agreements and labor laws.</p></li></ul><p></p><p><b>
Culture, Engagement &amp; Change Leadership</b></p><ul><li><p>
Lead culture and engagement initiatives, driving actions from employee feedback and fostering a positive, inclusive environment.</p></li><li><p>
Guide change management efforts to support organizational transformation and continuous improvement.</p></li><li><p>
Champion diversity, equity, and inclusion at all levels of the plant.</p></li></ul><p></p><p><b>
Performance &amp; Total Rewards Guidance</b></p><ul><li><p>
Oversee performance management processes and support calibration, coaching, and development planning across departments.</p></li><li><p>
Partner with Compensation and Total Rewards teams to ensure competitive and equitable pay practices are upheld.</p></li><li><p>
Support leaders in recognition and retention strategies.</p></li></ul><p></p><p><b>
HR Operations &amp; Compliance</b></p><ul><li><p>
Ensure effective execution of core HR processes (e.g., onboarding, policy deployment, HRIS data accuracy).</p></li><li><p>
Monitor and ensure compliance with employment laws, company policies, and safety regulations.</p></li><li><p>
Utilize metrics and dashboards to track progress, identify risks, and guide decision-making.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s degree</p></li><li><p>
8+ years of progressive HR experience in manufacturing, distribution or consumer goods</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Master&rsquo;s degree</p></li><li><p>
2+ years of experience in a unionized environment</p></li><li><p>
Extensive background in talent management, organizational design, and employee/labor relations</p></li><li><p>
People leadership experience, lead and coach the HR teams</p></li><li><p>
Strong leadership presence with ability to influence and coach senior leaders</p></li><li><p>
Deep understanding of HR strategy, workforce planning, and change management</p></li><li><p>
High level of integrity, discretion, and emotional intelligence</p></li><li><p>
Proficiency in HR systems (Workday, SAP, or similar) and data-driven decision-making</p></li></ul><p></p><p>
#LI-Onsite</p><p></p><h3 class="jobSectionHeader"><b>
RSRCAR</b></h3><p></p><p><b><i>
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.</i></b></p><p></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p></div>

Associate Director, HR Business Partner-Indianapolis Plant

VIAVI Solutions

<div></div><div><div>Summary:</div>
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.<br>
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We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company &ndash; to question, to collaborate and to push for solutions that will delight our customers.<br>
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Job Title: Engineering Site Coordinator/Admin Asst<br>
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Job Summary: We are seeking a detail-oriented Administrative Assistant to provide comprehensive support to our Engineering department. This role requires a proactive individual who can manage multiple responsibilities including documentation control, supplier coordination, facilities management, and cross-functional communication while supporting engineering operations across global teams.<div></div><div>
Duties &amp; Responsibilities:</div><div>
Key Responsibilities:</div><ul><li>
Coordinate procurement activities including submitting purchase requisitions, tracking purchase order status, onboarding new suppliers, and managing supply stock refreshes and ad hoc requests</li><li>
Maintain financial planning documents including the Engineering Planning Workbook with CapEx, depreciation, and quarterly accruals, and prepare expense reports for team purchasing cards and travel</li><li>
Create and manage Engineering Change Orders (ECOs) and Manufacturing Change Orders (MCOs) for software releases, and assist with Bill of Materials (BOM) creation and updates for assemblies</li><li>
Handle domestic and international shipping logistics for Engineering department requests</li><li>
Collaborate with IT and Facilities teams to resolve system access issues, coordinate hardware replacements and equipment redeployment, and submit and track facilities work orders</li><li>
Develop monthly presentations for Engineering communications including team anniversaries and company news, maintain anniversary tracking systems, and coordinate catering for team events</li><li>
Serve as primary liaison between engineering teams, procurement, and external vendors while responding to inquiries regarding part numbers, documentation, and supplier issues</li><li>
Support cross-functional communication and coordination across multiple departments and global team members</li></ul><div></div><div>
Pre-Requisites / Skills / Experience Requirements:</div><div>
Required Qualifications:</div><ul><li>
Associate's degree or equivalent</li><li>
2+ years of administrative experience, preferably in an engineering or technical environment</li><li>
Proficiency in Microsoft Office Suite, particularly Excel for data management and analysis</li><li>
Expense reporting, and basic financial tracking</li><li>
Strong organizational skills with ability to manage multiple priorities simultaneously</li><li>
Excellent written and verbal communication skills for internal and external interactions</li></ul><div></div><div>
Preferred Qualifications:</div><ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
Experience with purchase requisitions</li><li>
Experience with SharePoint and engineering collaboration tools</li><li>
Familiarity with engineering documentation processes</li><li>
Knowledge of procurement processes and supplier management</li><li>
Experience coordinating across global teams and time zones</li><li>
Background in facilities coordination or IT support coordination</li><li>
Event planning and internal communications experience</li></ul><div></div><div>
Skills Required:</div><ul><li>
Advanced Microsoft Excel capabilities for maintaining complex spreadsheets and databases</li><li>
Strong written and verbal communication skills for global team coordination</li><li>
Detail-oriented documentation and change control abilities</li><li>
Procurement coordination and vendor management skills</li><li>
Financial planning and expense management capabilities</li><li>
Multi-tasking and project coordination across various departments</li><li>
Problem-solving skills for resolving system and logistics issues</li></ul><div></div><div>
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.</div><div></div><div>
VIAVI Solutions is an equal opportunity and affirmative action employer &ndash; minorities/females/veterans/persons with disabilities.</div></div>

Administrative Assistant (Engineering Group)

Activ8 Chicago

<p>An international logistics company in the Indianapolis, IN area is seeking a <b>Warehouse Supervisor</b> to join their team! They work mainly with the automotive parts manufacturers. The ideal candidate has experience in handling automotive/industrial parts in logistics companies. For this role, you will be responsible for overseeing the general warehouse operations, hiring/training other warehouse clerks, and also face to face customer service at the clients&rsquo; sites in the Indianapolis area. This is a full-time, direct hire role.</p><p><b>Warehouse Supervisor</b> <b>Responsibilities:</b></p><ul><li>Supervises and oversees the whole operations of the warehouse functions</li><li>Visit the customers&rsquo; sites (most of them are automotive parts manufactures) and help them with loading/unloading, packing, etc.</li><li>Trains and assists other warehouse leads and workers</li><li>Make sure that all the policies and rules are followed and understood</li><li>Create crates as needed using hand tools such as saws, nail guns, etc.</li><li>Perform face to face customer service to the clients, join onsite meetings</li><li>Communicates with the upper managements to coordinate the work schedules</li><li>Evaluates the performance of other employees, make suggestions on the training as needed</li><li>Maintains and secure good and safe work environment</li><li>Creates and reviews reports</li><li>Other duties as assigned</li></ul><p><b>Warehouse Supervisor</b> <b>Requirements:</b></p><ul><li>Associate&rsquo;s degree is preferred</li><li>At least 3 years of working experience in a warehouse environment</li><li>Ability to speak another language (any) is a plus</li><li>Familiarity with warehouse functions (shipping / receiving)</li><li>Supervisory/management experience</li><li>Good customer service and communication skills</li><li>Computer skills (Microsoft Office including Word and Excel)</li><li>Valid driver&rsquo;s license</li><li>Organizational and time management skills</li><li><i>While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.</i></li></ul><p><b>Activ8 Recruitment &amp; Solutions / Renaissance Resources Inc.</b> has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food &amp; Beverage, Logistics, Manufacturing, Oil &amp; Gas, Banking &amp; Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you&rsquo;re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.</p><p>We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.</p><p><b>We prioritize direct applicants; third-party resumes may not be reviewed.</b></p><p>Job Type: Full-time</p><p>Pay: $55,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Warehouse Supervisor (Logistics) #30839

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