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customer service training manager

executive - customer service Jobs in Doha

executive - customer service

customer relationship and communication manager

Mekdam Holding Group

We are hiring for Customer Relationship and Communication Manager in Qatar. Experience : 7+ yearsSector : Roads/Highway/Infrastructure backgroundEducation : DegreeLocation : local to dohaLooking for Bilingual &amp; English Job Description: <ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Client&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Client&rsquo; s public relations, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Client&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li></ul>Job Type: Full-time

Customer Relationship and Communication Manager

The Cutting Studios

<div>
 Job Description
 
 
 Company Description
 
 The Cutting Studio (TCS) is a premium garment manufacturing service provider located in Doha, Qatar. Led by visionary CEO Ghada Al Subaey, TCS aims to revolutionize the fashion industry in the region by offering a bespoke service from design to finished product. The studio is committed to supporting both emerging and established designers, while promoting sustainable practices. TCS provides a unique, internationally compatible service in the MENA region.
 
 
 Role Description
 
 This is a full-time on-site role for a Studio Manager located in Doha, Qatar. The Studio Manager will oversee daily operations of the studio, manage projects, lead and motivate the team, handle customer service and ensure excellent communication. The Studio Manager will also drive sales, liaise with clients, and ensure the smooth execution of garment manufacturing from concept to completion.
 
 
 Who we're looking for:
 
 Someone who:
 
 <ul>
 <li>
 Has experience managing a team or studio (fashion, tailoring, or production background preferred).
 </li>
 <li>
 Is detail-oriented and calm under pressure.
 </li>
 <li>
 Communicates clearly and professionally.
 </li>
 <li>
 Genuinely enjoys supporting creatives and bringing order to a fast-paced environment.
 </li>
 <li>
 Is trustworthy, responsible, and proactive someone who takes ownership and cares about doing things well.
 
 
 </li>
 </ul>
 Key Responsibilities:
 
 <ul>
 <li>
 Overseeing daily studio operations
 </li>
 <li>
 Coordinating designer production and timelines
 </li>
 <li>
 Supervising tailors and ensuring quality control
 </li>
 <li>
 Managing workshop schedules and inventory
 </li>
 <li>
 Supporting logistics, client communication, and internal systems
 
 
 </li>
 </ul>
 This is a hands-on, full-time role with plenty of room to grow as the studio expands.
 
 
 Qualifications
 
 <ul>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Proven Team Leadership and Project Management abilities
 </li>
 <li>
 Experience in Sales and customer relationship management
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Bachelor's degree in Fashion Management, Business, or a related field is preferred
 </li>
 <li>
 Experience in the fashion industry is a plus
 </li>
 </ul>
</div>

Studio Manager

CALO

<div><h3 class="jobSectionHeader">About Calo (more here)</h3>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.<h3 class="jobSectionHeader">
Why This Role Matters</h3>
This role is the voice and face of Calo in Qatar. It bridges brand reputation, community trust, and customer happiness. From media relations and public events to direct customer conversations, you&rsquo;ll ensure that Calo is loved, trusted, and top of mind.<h3 class="jobSectionHeader">
Role Overview</h3>
As the Public Relations &amp; Customer Support Specialist, you&rsquo;ll represent Calo in Qatar with professionalism and warmth. You&rsquo;ll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo&rsquo;s standards of excellence.
You&rsquo;ll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo&rsquo;s presence and reputation in the Qatari market.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Develop and execute PR strategies to strengthen Calo&rsquo;s brand image in Qatar.</li><li>
Manage press releases, media relations, and public events.</li><li>
Proactively engage with customers via calls, meetings, and digital platforms.</li><li>
Ensure flawless bilingual communication (Arabic &amp; English).</li><li>
Monitor customer feedback and collaborate with internal teams to solve challenges.</li><li>
Support business development through stakeholder relationship management.</li><li>
Handle governmental and business clearances with accuracy and efficiency.</li><li>
Act as the main point of contact for local media and public inquiries.</li><li>
Identify partnership and community engagement opportunities.</li><li>
Resolve escalated customer issues with empathy and speed.</li><li>
Stay ahead of market trends and competitor activity to sharpen CX and PR strategies.</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul><li>
Experience: 2&ndash;4 years in Public Relations and/or Business Development with customer-facing responsibilities.</li><li>
Proven track record in client relationship management and media communication.</li><li>
Skilled in media management, PR, and brand promotion.</li><li>
Strong understanding of B2B engagement and customer experience best practices.</li><li>
Familiarity with business clearance processes in Qatar.</li><li>
Fluent in Arabic and English (spoken and written).</li></ul>
Who You Are<ul><li>
Charismatic, approachable, and a natural brand ambassador</li><li>
Professional and proactive, adaptable in fast-paced environments</li><li>
Confident problem-solver with strong decision-making skills</li><li>
Able to balance strategic PR priorities with customer service needs</li></ul><h3 class="jobSectionHeader">
The Hiring Journey</h3><ul><li>
Screening meeting with our TA team (30 mins)</li><li>
Technical interview with the hiring manager (30&ndash;60 mins)</li><li>
2nd Technical interview with the team (30 mins)</li><li>
Culture-fit interview (30 mins)</li><li>
Offer stage</li></ul><h3 class="jobSectionHeader">
Ready to Join?</h3>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let&rsquo;s gooo!
D8GknwG6iJ</div>

Public Relations & Customer Support Specialist

Jana International Trading

Job Title: Key Account Specialist &ndash; Retail / SalesLocation: Doha - Qatar Department: Sales / Retail Operations Reports To: Sales Manager / Key Account Manager Employment Type: Full-timeAbout the Role:We are seeking a dynamic and results-driven Key Account Specialist to manage and grow relationships with our key retail clients. The ideal candidate will be responsible for driving sales performance, ensuring product visibility, and maintaining strong customer partnerships to achieve business objectives.Key Responsibilities:<ul><li>Manage and develop relationships with key retail and trade accounts.</li><li>Act as the main contact point for assigned customers, addressing all sales-related inquiries.</li><li>Achieve monthly and annual sales targets through effective account management and market execution.</li><li>Plan and implement sales strategies, promotions, and brand activities to increase market share.</li><li>Ensure product availability, visibility, and proper merchandising in all outlets.</li><li>Coordinate with logistics, marketing, and finance teams to ensure smooth operations and on-time delivery.</li><li>Conduct regular market visits to monitor competitor activity, stock levels, and promotional compliance.</li><li>Prepare and present sales performance reports, forecasts, and account reviews to management.</li><li>Analyze market trends and identify new business opportunities for growth.</li><li>Maintain a high level of customer satisfaction through effective communication and problem-solving.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum 2&ndash;5 years of experience in sales, retail, or key account management (preferably in FMCG or consumer goods).</li><li>Proven ability to build and maintain client relationships.</li><li>Strong negotiation, communication, and presentation skills.</li><li>Analytical and detail-oriented, with solid reporting and forecasting skills.</li><li>Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM systems.</li><li>Ability to work independently and handle multiple priorities in a fast-paced environment.</li></ul>Key Competencies:<ul><li>Customer Focus &amp; Relationship Building</li><li>Sales &amp; Negotiation Skills</li><li>Market Awareness &amp; Business Insight</li><li>Strategic Thinking &amp; Planning</li><li>Results Orientation</li><li>Team Collaboration</li></ul>Why Join Us:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with leading retail brands and partners.</li><li>Supportive and growth-oriented work environment.</li><li>Career development and continuous learning opportunities.</li></ul>Interested candidates may send their updated CV with the subject line &ldquo;Key Account Specialist &ndash; Retail / Sales&rdquo; to [hrq@janapack.com].Job Type: Full-time

Key Account Specialist (Retails/Sales)

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
 </li>
 <li>
 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
 </li>
 <li>
 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
 </li>
 <li>
 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
 </li>
 <li>
 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
 </li>
 <li>
 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
 </li>
 <li>
 
 About you:
 
 </li>
 <li>
 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
 </li>
 <li>
 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
 </li>
 <li>
 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

Interior Concepts Design Consultants Inc.

<div>
 
 Role Overview:
 
 
 The General Manager will lead the overall operations, business development, and strategic direction of the interior design consultancy. This role requires strong leadership, client relationship management, and a deep understanding of design processes, project management, and consultancy services. The GM will ensure profitability, quality delivery, and growth of the company in line with its vision.
 
 
 
 
 
 Key Responsibilities:
 
 
 Strategic Leadership
 
 <ul>
 <li>
 Develop and implement business strategies to achieve revenue and growth targets.
 </li>
 <li>
 Oversee company operations, ensuring efficiency and compliance with industry standards.
 </li>
 <li>
 Drive innovation and maintain competitive positioning in the market.
 </li>
 </ul>
 
 Business Development
 
 <ul>
 <li>
 Identify new business opportunities and build relationships with developers, architects, and contractors.
 </li>
 <li>
 Lead proposal development, pricing strategies, and contract negotiations.
 </li>
 <li>
 Represent the company at industry events and networking forums.
 </li>
 </ul>
 
 Project Oversight
 
 <ul>
 <li>
 Ensure timely and quality delivery of interior design consultancy projects.
 </li>
 <li>
 Monitor project budgets, timelines, and resource allocation.
 </li>
 <li>
 Resolve escalated client issues and maintain high customer satisfaction.
 </li>
 </ul>
 
 Team Management
 
 <ul>
 <li>
 Recruit, mentor, and manage design and project management teams.
 </li>
 <li>
 Foster a collaborative and creative work environment.
 </li>
 <li>
 Set performance goals and conduct regular evaluations.
 </li>
 </ul>
 
 Financial Management
 
 <ul>
 <li>
 Prepare annual budgets and monitor financial performance.
 </li>
 <li>
 Optimize operational costs and improve profitability.
 </li>
 <li>
 Ensure compliance with financial and legal regulations.
 </li>
 </ul>
 
 Quality &amp; Compliance
 
 <ul>
 <li>
 Maintain adherence to design standards, building codes, and sustainability practices.
 </li>
 <li>
 Implement quality assurance processes across all projects.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Skills:
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s or Master&rsquo;s in Interior Design, Architecture, or Business Management.
 </li>
 <li>
 Experience: Minimum 10&ndash;15 years in interior design consultancy, with at least 5 years in a senior leadership role.
 </li>
 <li>
 Strong knowledge of design principles, project management, and client servicing.
 </li>
 <li>
 Excellent leadership, negotiation, and communication skills.
 </li>
 <li>
 Proven track record in business development and financial management.
 </li>
 </ul>
 
 
 
 
 Key Competencies:
 
 <ul>
 <li>
 Strategic Thinking &amp; Decision Making
 </li>
 <li>
 Client Relationship Management
 </li>
 <li>
 Financial Acumen
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Market Awareness &amp; Networking
 </li>
 </ul>
 
 
</div>

General Manager

BigTrader Technologies LLC

We are seeking energetic and results-driven Sales Executives to support our expansion across Qatar&rsquo;s industrial and SME sectors. Reporting directly to the Sales Manager, you will play a pivotal role in acquiring new suppliers, service providers, and buyers, while promoting iProcure.ai as Qatar&rsquo;s trusted digital procurement platform.This position suits individuals who are proactive, persuasive, and passionate about B2B sales and digital transformation.Key ResponsibilitiesClient Acquisition &amp; Relationship Building<ul><li>Identify, approach, and onboard potential suppliers, service providers, and buyers across targeted industries.</li><li>Present the iProcure.ai platform to prospective clients, explaining features, benefits, and pricing models.</li><li>Build and maintain strong customer relationships to ensure satisfaction and long-term engagement.</li></ul>Sales Operations &amp; Execution<ul><li>Work towards monthly and quarterly sales targets set by the Sales Manager.</li><li>Manage daily outreach via calls, visits, and digital channels to generate and convert leads.</li><li>Track and update all client interactions, proposals, and deals in the CRM system.</li></ul>Market Engagement<ul><li>Conduct regular field visits, exhibitions, and networking events to expand market visibility.</li><li>Gather client feedback and market intelligence to assist in refining product offerings and campaigns.</li></ul>Collaboration &amp; Reporting<ul><li>Coordinate with marketing and onboarding teams to ensure seamless client setup and activation.</li><li>Provide daily and weekly reports to the Sales Manager on performance, pipeline, and progress.</li></ul>RequirementsExperience:<ul><li>1&ndash;3 years of sales experience in B2B, industrial, or technology-driven environments in Qatar.</li><li>Prior exposure to supplier or procurement platforms will be an added advantage.</li></ul>Skills:<ul><li>Strong communication, negotiation, and closing abilities.</li><li>Self-motivated with a target-driven attitude.</li><li>Familiar with CRM systems and basic digital sales tools.</li><li>Fluency in English; Arabic is a plus.</li></ul>Other Requirements:<ul><li>Valid Qatar Driving Licence is mandatory.</li><li>Bachelor&rsquo;s Degree or Diploma in Business, Marketing, or related fields.</li><li>Immediate availability preferred.</li><li>www.iprocure.ai</li></ul>Job Type: Full-timePay: From QAR3,500.00 per month

Sales Executive

Explore 3906+ Customer relationship and communication manager in Doha this November. Find roles across top companies and apply now to boost your career.