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customer service senior engineer

CNS Middle East

<div>Company Description 
CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. 
Job Description 
Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
DUTIES &amp; RESPONSIBILITIES
Technical Support &amp; Maintenance:<ul><li>
Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.</li><li>
Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.</li><li>
Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.</li><li>
Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.</li></ul>
Service Delivery &amp; Field Operations:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Prepare and update service reports, installation checklists, and preventive maintenance documentation</li><li>
Support software and hardware upgrades, system replacements, and field modifications as per project requirements.</li><li>
Ensure all activities are carried out in compliance with safety, quality, and operational standards.</li></ul>
Customer Support &amp; Coordination:<ul><li>
Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.</li><li>
Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.</li><li>
Escalate high-impact issues proactively to the team leader or vendor for timely intervention.</li></ul>
Workshop &amp; Spare Parts Handling:<ul><li>
Assist in diagnosing and repairing returned hardware components in the workshop environment.</li><li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.</li></ul>
Continuous Improvement &amp; Knowledge Sharing:<ul><li>
Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.</li><li>
Support training and mentoring of junior engineers to enhance overall team capability.</li><li>
Participate in technical workshops and internal reviews to share best practices and field experience.</li></ul> 
Qualifications 
Education
Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
Experience
3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions. 
Additional Information 
Core Technical Skills<ul><li>
Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.</li></ul>
Soft Skills<ul><li>
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.</li><li>
Excellent communication and interpersonal skills to effectively interact with customers and internal teams.</li><li>
Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.</li><li>
Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.</li><li>
Highly organized, with strong attention to detail and commitment to quality service delivery.</li><li>
Flexible and adaptable to changing technologies, tools, and operational requirements.</li><li>
Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.</li><li>
Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.</li></ul><div></div>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Customer Service Senior engineer

<div>
 CNS (Computer Network Systems) is a technology company in the middle-east &amp; has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
 
 
 We are an IT distributor &amp; our expertise are in Banking &amp; Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
 
 
 We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
 
 
 CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
 
 
 
 Job Description
 
 
 
 Customer Service Senior Engineer with experience in Banking, Financial Services. The ideal candidate will be responsible for providing advanced technical support, conducting preventive and corrective maintenance, and ensuring the optimal performance of banking systems and self-service terminals. The role involves close coordination with the customer, service team, and technical experts to achieve high service availability and customer satisfaction while adhering to SLA commitments and operational standards.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Maintenance:
 
 
 
 <ul>
 <li>
 Perform installation, configuration, testing, and troubleshooting of Diebold Nixdorf self-service terminals (CINEO and DN Series &ndash; CMD-V4, RM3, CCDM, ATS, RM4V, RM4H, CMDV6C, CMDV6A) and related peripherals.
 </li>
 <li>
 Carry out preventive and corrective maintenance to ensure optimal machine uptime and adherence to SLA targets.
 </li>
 <li>
 Analyze recurring technical issues and implement permanent corrective actions to minimize repeat failures.
 </li>
 <li>
 Coordinate with vendor technical teams for complex issues, firmware updates, and hardware enhancements.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Field Operations:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Prepare and update service reports, installation checklists, and preventive maintenance documentation
 </li>
 <li>
 Support software and hardware upgrades, system replacements, and field modifications as per project requirements.
 </li>
 <li>
 Ensure all activities are carried out in compliance with safety, quality, and operational standards.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Coordination:
 
 
 
 <ul>
 <li>
 Maintain effective communication with customers to provide updates, clarify technical details, and ensure satisfaction with service delivery.
 </li>
 <li>
 Work closely with the service desk and logistics teams to plan visits, manage parts requests, and report any field challenges.
 </li>
 <li>
 Escalate high-impact issues proactively to the team leader or vendor for timely intervention.
 
 
 </li>
 </ul>
 
 Workshop &amp; Spare Parts Handling:
 
 
 
 <ul>
 <li>
 Assist in diagnosing and repairing returned hardware components in the workshop environment.
 </li>
 <li>
 Maintain accurate tracking of used spare parts, report consumption, and ensure timely return of faulty items.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Knowledge Sharing:
 
 
 
 <ul>
 <li>
 Respond promptly to customer service calls and ensure timely resolution of incidents within agreed SLAs.
 </li>
 <li>
 Support training and mentoring of junior engineers to enhance overall team capability.
 </li>
 <li>
 Participate in technical workshops and internal reviews to share best practices and field experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or Information Technology.
 
 
 
 Experience
 
 
 
 3&ndash;4 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 Desired: 4&ndash;5 years of experience in hardware support within BFSI, preferably with Diebold Nixdorf hardware and software solutions.
 
 
 
 Additional Information
 
 
 
 
 Core Technical Skills
 
 
 
 <ul>
 <li>
 Diebold Nixdorf Cineo and DN Series machines (CMD-v4, CCDM, RM3, ATS, RM4V, RM4H, CMDv6C, CMDv6A) and related peripherals.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
 </li>
 <li>
 Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
 </li>
 <li>
 Ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
 </li>
 <li>
 Proactive and resourceful, with the ability to handle field challenges and unexpected technical issues calmly.
 </li>
 <li>
 Highly organized, with strong attention to detail and commitment to quality service delivery.
 </li>
 <li>
 Flexible and adaptable to changing technologies, tools, and operational requirements.
 </li>
 <li>
 Collaborative team player who contributes positively to knowledge sharing and continuous improvement initiatives.
 </li>
 <li>
 Customer-focused mindset, ensuring professionalism and responsiveness in all interactions.
 
 
 </li>
 </ul>
 
 Compliance with policies and procedures based on the ISO standards adopted by CNS.
 
</div>

Siemens

<div>
 We know that a business thrives only when its people are thriving. That's why we always put our people first. Our global and diverse team is eager to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
 
 
 Siemens strongly believes in the value of a Digital Portfolio. That&rsquo;s why Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio enables our customers to experience buildings that are intuitive, comfortable, safe, secure, and energy-efficient.
 
 
 Our Smart Infrastructure team works to create resilient and sustainable infrastructure. We connect the physical world with the digital world. With the help of data and analytics, we empower our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.
 
 
 Join our Smart Infrastructure Sales Team as a Senior Sales Engineer and help us reimagine the world by finding solutions that make tomorrow a more innovative place.
 
 
 
 Responsibilities:
 
 
 
 The role supports and represents the sales activities of the service business line to achieve best results for BMS, Security, Fire and digital businesses and enablement of additional service business.
 
 
 The BMS, Fire, Security and Digital Sales &amp; Solutions Sr. Sales Engineer will also lead and help service installed base customers understand how they can best apply latest building&rsquo; transformation to achieve their business objectives. He / she will have an annual business target and will report to the Lifecycle Sales Head.
 
 
 Responsible to develop leads, opportunities and sell BMS, Fire, security and Digital Services and Solutions to installed base customers in the Oman region and grow the service business. Lead sales and business development activity to actively build the pipeline working jointly with the service sales and service operations team in the country. Act as the single point of contact for all sales and solution activity for the sales team in Abu Dhabi and advocate digital solution selling.
 
 
 
 You&lsquo;ll make a difference by
 
 
 
 <ul>
 <li>
 Promote and sell all type of service business such as services, solutions, retrofits, SaaS and Value-Added Services
 </li>
 <li>
 Develop strategic BMS / Fire / Security / IT/Digital and Industry partners to strengthen overall offering
 </li>
 <li>
 Gather and maintain business intelligence which includes key customer pain points, technology innovations, and competitors&rsquo; Digitalization portfolio
 </li>
 <li>
 Organize and manage cocreation workshops with our customers, to develop new digitalization solutions / tools / applications to help fulfill customers&rsquo; business KPIs
 </li>
 <li>
 Provides a continuous support of the sales organization's financial and strategic objectives
 </li>
 <li>
 Consult sales organization, engineers and project managers on portfolio, standards, tools and processes
 </li>
 <li>
 Acts as the first promoter of Digital Strategy of Building technologies, and in cross collaboration in all sense
 
 
 </li>
 </ul>
 
 Your success is grounded in
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, ideally in a relevant subject such as Mechanical, Electrical, Computer Science, Computer Engineering and relevant Technology degrees
 </li>
 <li>
 Professional certifications in relevant subjects
 </li>
 <li>
 BMS experience is preferred
 </li>
 <li>
 Minimum 5-10 years of relevant sales and business development experience required
 </li>
 <li>
 Successful track record in sales/business development, client management and project management in a technology environment
 </li>
 <li>
 Significant exposure to the software industry and strong affinity for digital solutions and the use of digital technologies to transform business models and provide new value producing opportunities
 </li>
 <li>
 Excellent influencing and networking skills, paired with stakeholder management experience in a multilayered global environment
 </li>
 <li>
 Strong experience in strategy consulting, preferably in the Digital practice of an international consultancy firm
 </li>
 <li>
 Strong IT, Software, Cloud, IoT platform experience
 </li>
 <li>
 Solid presentation and communication skills and fluency in English both written and spoken
 </li>
 <li>
 Have a strong acumen to fit portfolio to customer problems
 </li>
 <li>
 Keen interest in emerging technologies to support and improve consumer experience at interview and application
 </li>
 <li>
 Ability to build positive relationships across diverse groups, translating technical concepts for business audiences, and business concepts for technical audiences.
 </li>
 <li>
 Iterative digital product management techniques including e.g. analytics and optimization
 
 
 </li>
 </ul>
 
 Added Advantage
 
 
 
 <ul>
 <li>
 Experience in Healthcare, Airport, Commercial Real Estate, &amp; Higher Education environment
 </li>
 <li>
 Strong Cybersecurity experience and able to communicate effectively with different stakeholders
 
 
 </li>
 </ul>
 
 We offer you
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and expertly.
 </li>
 <li>
 Great variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and froward-thinking company, hit apply!. Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
 
 
 Please note: Only complete applications can be considered in the selection process. #oman
</div>

Senior Sales Engineer- Muscat, Oman

Al Hathaifa Business Solution

Position Title: Business Development Executive Location: Oman Department: Workforce Solutions &amp; Customer Acquisition Reports To: Business Development Manager / Senior ManagementRole OverviewThe Business Development Executive (BDE) will be responsible for generating new business opportunities, meeting prospective clients, promoting Al Hathaifa Group&rsquo;s Workforce Solutions, Recruitment Services, Payroll Management, and Customer Acquisition services, and supporting the growth of our B2B client portfolio.This role requires a proactive, target-driven individual with strong communication skills, market awareness, and the ability to build long-term business relationships.Key Responsibilities1. Client Acquisition &amp; Business Growth<ul><li>Identify and pursue new business opportunities for workforce outsourcing, staffing solutions, and customer acquisition teams.</li><li>Develop and maintain a sales pipeline through cold calling, field visits, networking, and referrals.</li><li>Meet with HR heads, operations managers, and business leaders to understand their staffing and outsourcing needs.</li><li>Generate leads across sectors such as Telecom, Fintech, Electronics, F&amp;B, Retail, Banking, and Logistics.</li></ul>2. Sales Presentation &amp; Proposal Preparation<ul><li>Present Al Hathaifa Group&rsquo;s service offerings professionally to decision-makers.</li><li>Prepare commercial proposals, quotations, and service presentations aligned with client requirements.</li><li>Support in drafting SLAs, workforce models, pricing structures, and service outlines.</li></ul>3. Client Relationship Management<ul><li>Maintain strong relationships with existing clients to ensure repeat business.</li><li>Act as the first point of contact for client queries, follow-ups, and support.</li><li>Gather client feedback and coordinate with internal teams to ensure service excellence.</li></ul>4. Market Research &amp; Competitive Analysis<ul><li>Research labor market trends, competitor offerings, and industry needs.</li><li>Identify potential high-demand verticals for staffing and outsourcing.</li><li>Provide insights to management for developing new service models.</li></ul>5. Coordination &amp; Internal Collaboration<ul><li>Coordinate with Recruitment, Payroll, Operations, and Customer Acquisition teams to ensure smooth delivery of services.</li><li>Ensure all client onboarding activities are completed as per internal processes.</li><li>Support in preparing weekly and monthly sales updates.</li></ul>6. Targets &amp; Performance<ul><li>Achieve monthly and quarterly sales targets as assigned.</li><li>Ensure strong lead-to-client conversion ratios.</li><li>Track personal KPIs through CRM and reporting tools.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, HR, or a related field.</li><li>1&ndash;3 years of experience in sales, recruitment, staffing, outsourcing, or service-based industries.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to work independently and meet sales targets.</li><li>Knowledge of Oman labor market and GCC market is an advantage.</li><li>Driving license preferred; field visits required.</li></ul>Key Competencies<ul><li>Strong interpersonal and networking skills</li><li>Market awareness and ability to identify opportunities</li><li>Customer-focused approach</li><li>Confidence in presenting to senior-level stakeholders</li><li>Goal-oriented with a positive attitude</li><li>Good command of MS Office &amp; CRM tools</li></ul>Why Join Al Hathaifa Group?<ul><li>Leading brand in Workforce Solutions, Outsourcing, Recruitment &amp; Customer Acquisition.</li><li>Strong presence across Oman, KSA, Kuwait, and UAE</li><li>Opportunity to work with top clients across multiple industries</li><li>Professional growth, attractive incentives, and performance-driven environment</li></ul>Job Type: Full-time

Business Development Executive (Workforce Solutions Division)

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>11/13/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Logistics
</div></div><div>Work Experience
<div>6 to 9 years
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>We are seeking a Sales Professional (Senior Sales Executive) to drive business development across warehousing, transportation, and value-added logistics services. 
</div><div>
The ideal candidate will have a strong understanding of Oman&rsquo;s logistics market, experience in B2B sales, and the ability to build long-term relationships with customers in sectors such as FMCG, retail, e-commerce, and consumer electronics.</div><div></div> 
Key Responsibilities 
Business Development 
<ul><li>
Identify and develop new business opportunities in warehousing, distribution, and 3PL services within Oman and GCC. 
</li><li>
Generate qualified leads through networking, industry contacts, and market intelligence. 
</li><li>
Prepare and present customized logistics proposals and solutions to clients. 
</li><li>
Collaborate with operations and pricing teams to create competitive commercial offers. 
</li><li>
Track opportunities through the full sales cycle from lead to contract signing.</li></ul> 
Account Management 
<ul><li>
Manage and grow relationships with existing customers, ensuring high satisfaction and retention. 
</li><li>
Conduct regular client meetings to review service performance and identify areas for improvement. 
</li><li>
Work with operations to ensure smooth service delivery and problem resolution.</li></ul> 
Market &amp; Financial Performance 
<ul><li>
Meet or exceed monthly and annual revenue targets. 
</li><li>
Monitor competitor activity and market trends to identify potential opportunities. 
</li><li>
Provide regular sales forecasts and pipeline updates to management. 
</li><li>
Support the development of marketing materials, case studies, and customer presentations.</li></ul> 
Collaboration &amp; Reporting 
<ul><li>
Work closely with the General Manager, Operations, and Finance to ensure alignment on pricing, service capabilities, and margins. 
</li><li>
Maintain accurate records of customer interactions and sales activities in CRM or reporting tools. 
</li><li>
Represent Al Mana Logistics at industry events, exhibitions, and networking forums.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div> 
Qualifications &amp; Experience 
</div><ul><li>
Bachelor&rsquo;s degree in business, Supply Chain Management, or related field. 
</li><li>
6 - 9 years of B2B sales experience in logistics, warehousing, or freight forwarding (minimum 2 years in Oman preferred). 
</li><li>
Proven record of achieving or exceeding revenue targets. 
</li><li>
Strong negotiation, presentation, and communication skills. 
</li><li>
Good understanding of logistics operations, rate structures, and customer pain points. 
</li><li>
Proficiency in MS Office; experience with CRM tools is a plus. 
</li><li>
Fluent in English; Arabic proficiency will be an advantage. 
</li><li>
Valid Oman driving license. 
</li></ul><div>
Location: Khazaen / Muscat, Oman</div><div></div> 
Key Attributes 
<ul><li>
Results-driven, proactive, and self-motivated. 
</li><li>
Excellent relationship-building and networking skills. 
</li><li>
Able to work independently and collaboratively within a fast-growing organization. 
</li><li>
Comfortable engaging with senior stakeholders and decision-makers.</li></ul></div><div></div>

Senior Sales Executive

Trifork

<div><div>At Trifork, Oman, we are looking for a DevOps &amp; Support Engineer who would like to join our team!</div>
<div>Full-time &middot; Muscat, Oman</div>
<div></div><div><div><div><div><h3 class="jobSectionHeader">Your Role</h3>

As a DevOps &amp; Support Engineer, you&rsquo;ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork&rsquo;s deployed solutions in Oman. You&rsquo;ll ensure that our systems run smoothly &mdash; deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.

This is a hands-on role that combines technical expertise with customer focus. You&rsquo;ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
</div></div>
</div></div><div><div><div><div><h3 class="jobSectionHeader">Your Responsibilities</h3>

System Maintenance &amp; Monitoring
<ul>
<li>Ensure continuous uptime and performance of production systems.</li>
<li>
Monitor health, resource usage, and performance metrics.</li>
<li>
Respond promptly to alerts and incidents to minimize downtime.</li>
</ul>
Deployment &amp; Updates
<ul>
<li>Plan, test, and deploy system updates, patches, and configurations.</li>
<li>
Ensure smooth, low-disruption deployments.</li>
</ul>
Troubleshooting &amp; Support
<ul>
<li>Diagnose and resolve system, hardware, and software issues.</li>
<li>
Provide technical support to internal teams and customers, escalating when required.</li>
</ul>
Security &amp; Compliance
<ul>
<li>Apply and monitor security best practices and vulnerability patches.</li>
<li>
Ensure compliance with internal and external security standards.</li>
</ul>
Documentation
<ul>
<li>Maintain detailed configuration, update, and incident records.</li>
<li>
Create and update operational runbooks and procedures.</li>
</ul>
Backup &amp; Recovery
<ul>
<li>Perform and verify regular system backups.</li>
<li>
Maintain and execute disaster recovery procedures.</li>
</ul>
Customer Interaction
<ul>
<li>Engage daily with customers at their premises.</li>
<li>
Provide status updates and support SLA review meetings.</li>
</ul>
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader">Key Results You&rsquo;ll Drive</h3>
<ul>
<li>System uptime: Maintain 99.9%+ availability.</li>
<li>
Performance: Optimize resource utilization and responsiveness.</li>
<li>
Timely updates: Keep all systems patched and secure.</li>
<li>
Incident response: Resolve priority incidents within defined SLAs.</li>
<li>
Security: Pass all audits and maintain hardened environments.</li>
<li>
Documentation: Keep 100% of system documentation up to date.</li>
</ul>
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader">What You Bring</h3>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science or equivalent.</li>
<li>
4+ years of relevant experience (10 years preferred).</li>
<li>
Strong knowledge of Linux systems and containerized environments.</li>
<li>
Experience with: 
ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB 
DevOps tools such as Ansible (preferred) 
Scripting (Python) or programming (Java, C, C++, MySQL)</li>
<li>
Beneficial: familiarity with Networking and DPDK.</li>
<li>
Strong troubleshooting and analytical skills.</li>
<li>
Excellent written, verbal, and presentation skills.</li>
<li>
Self-motivated, proactive, and able to work independently while staying team-oriented.</li>
</ul>
</div></div></div></div><div><div><h3 class="jobSectionHeader">Why Join Trifork</h3>

At Trifork, we believe software is about people. We&rsquo;re passionate about creating technology that makes a difference &mdash; empowering healthcare professionals, citizens, and businesses through smarter solutions.

In Oman, you&rsquo;ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You&rsquo;ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.

If this sounds like your next challenge, we&rsquo;d love to hear from you. 
Please apply below or send your CV and a short cover letter to trifork-oman@trifork.com.</div></div></div>

DevOps & Support Engineer

<div>
 At Trifork, Oman, we are looking for a DevOps &amp; Support Engineer who would like to join our team!
 
 
 
 
 Your Role
 
 
 
 
 As a
 
 DevOps &amp; Support Engineer
 
 , you&rsquo;ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork&rsquo;s deployed solutions in Oman. You&rsquo;ll ensure that our systems run smoothly &mdash; deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.
 
 
 This is a hands-on role that combines technical expertise with customer focus. You&rsquo;ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
 
 
 
 Your Responsibilities
 
 
 
 
 System Maintenance &amp; Monitoring
 
 
 
 <ul>
 <li>
 Ensure continuous uptime and performance of production systems.
 </li>
 <li>
 Monitor health, resource usage, and performance metrics.
 </li>
 <li>
 Respond promptly to alerts and incidents to minimize downtime.
 
 
 </li>
 </ul>
 
 Deployment &amp; Updates
 
 
 
 <ul>
 <li>
 Plan, test, and deploy system updates, patches, and configurations.
 </li>
 <li>
 Ensure smooth, low-disruption deployments.
 
 
 </li>
 </ul>
 
 Troubleshooting &amp; Support
 
 
 
 <ul>
 <li>
 Diagnose and resolve system, hardware, and software issues.
 </li>
 <li>
 Provide technical support to internal teams and customers, escalating when required.
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Apply and monitor security best practices and vulnerability patches.
 </li>
 <li>
 Ensure compliance with internal and external security standards.
 
 
 </li>
 </ul>
 
 Documentation
 
 
 
 <ul>
 <li>
 Maintain detailed configuration, update, and incident records.
 </li>
 <li>
 Create and update operational runbooks and procedures.
 
 
 </li>
 </ul>
 
 Backup &amp; Recovery
 
 
 
 <ul>
 <li>
 Perform and verify regular system backups.
 </li>
 <li>
 Maintain and execute disaster recovery procedures.
 
 
 </li>
 </ul>
 
 Customer Interaction
 
 
 
 <ul>
 <li>
 Engage daily with customers at their premises.
 </li>
 <li>
 Provide status updates and support SLA review meetings.
 
 
 </li>
 </ul>
 
 
 Key Results You&rsquo;ll Drive
 
 
 
 
 <ul>
 <li>
 System uptime: Maintain 99.9%+ availability.
 </li>
 <li>
 Performance: Optimize resource utilization and responsiveness.
 </li>
 <li>
 Timely updates: Keep all systems patched and secure.
 </li>
 <li>
 Incident response: Resolve priority incidents within defined SLAs.
 </li>
 <li>
 Security: Pass all audits and maintain hardened environments.
 </li>
 <li>
 Documentation: Keep 100% of system documentation up to date.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent.
 </li>
 <li>
 4+ years of relevant experience (10 years preferred).
 </li>
 <li>
 Strong knowledge of Linux systems and containerized environments.
 </li>
 <li>
 Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
 </li>
 <li>
 Beneficial: familiarity with Networking and DPDK.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Excellent written, verbal, and presentation skills.
 </li>
 <li>
 Self-motivated, proactive, and able to work independently while staying team-oriented.
 
 
 </li>
 </ul>
 
 
 Why Join Trifork
 
 
 
 
 At
 
 Trifork
 
 , we believe software is about people. We&rsquo;re passionate about creating technology that makes a difference &mdash; empowering healthcare professionals, citizens, and businesses through smarter solutions.
 
 
 In Oman, you&rsquo;ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You&rsquo;ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.
 
 
 If this sounds like your next challenge, we&rsquo;d love to hear from you.
 
 
 Please apply below or send your CV and a short cover letter to
 
 trifork-oman@trifork.com
 
 .
</div>

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