customer service Jobs in Sharjah United Arab Emirates

customer service

customer service specialist

Travelex Emirates Exchange

Building and nurturing relationships with customers through inbound calls and emails, understanding their travel and currency needs, and customizing their experience accordingly. Assisting in resolving Travelex-related queries, including providing rates, store details, and additional information on products and services. Receiving and addressing customer complaints, whether directly through phone/email or via branches. Ensuring customer complaints are managed without bias, maintaining transparency and honesty in all communications. Ensuring customer complaints are resolved within the agreed turnaround times. Maintaining a register to record all complaints, regardless of their nature. Assessing customer satisfaction based on post-complaint resolution surveys and providing feedback to management for service improvement. Implementing Consumer Protection Regulations issued by the Central Bank of UAE across the UAE business. Ensuring team compliance with company and location policies, including audit, risk, health & safety, security, CAR, and KYC checks, and completing training within the required timeframe. Providing retail management with feedback based on customer complaints and suggestions for improvement. Adhering to data protection and financial regulation standards in every call while achieving business objectives and metrics such as compliance, customer satisfaction, and call handling. Regularly communicating best practices. Completing all Workday activities promptly. Ensuring team members are updated on the latest changes or updates in company policies and procedures. Supporting compliance checks when required in any location requested by management, such as KYC checks or staff knowledge checks. Supporting store visits, reviewing visual excellence, and conducting independent C.A.R.E observations in stores. The above is not an exhaustive list of duties; you will be expected to perform different tasks as necessitated by your evolving role and the organization's overall business objectives. Required Experience: Unclear Seniority<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRHm83bx92X8n4y9Z3HnxmRny" width="0" height="0" />

Customer Service Specialist

CITY HELP CLEANING SERVICES

Social Media Manager Job briefWe are looking for a talented candidate to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.As a Social media specialist, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company&rsquo;s views creatively.Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.Responsibilities&middot; Perform research on current benchmark trends and audience preferences&middot; Design and implement social media strategy to align with business goals&middot; Set specific objectives and report on ROI&middot; Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)&middot; Monitor SEO and web traffic metrics&middot; Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency&middot; Communicate with followers, respond to queries in a timely manner and monitor customer reviews&middot; Oversee social media accounts&rsquo; design (e.g. Facebook timeline cover, profile pictures and blog layout)&middot; Suggest and implement new features to develop brand awareness, like promotions and competitions&middot; Stay up-to-date with current technologies and trends in social media, design tools and applicationsRequirements and skills&middot; Proven work experience as a Social media Specialist with proven record&middot; Hands on experience in content management&middot; Excellent copywriting skills&middot; Ability to deliver creative content (text, image and video)&middot; Solid knowledge of SEO, keyword research and Google Analytics&middot; Knowledge of online marketing channels&middot; Familiarity with web design&middot; Excellent communication skills&middot; Analytical and multitasking skillsBSc degree in Marketing or relevant fieldJob Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: From AED2,500.00 per monthExperience:<ul><li>Social Media Marketing: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Social Media Marketing

On Mart Hypermarket LLC

Key Responsibilities<ul><li>Strategy Development:</li><li>Develop and implement a comprehensive social media strategy that aligns with overall marketing and brand objectives.</li><li>Stay up-to-date with current social media trends, tools, platforms, and best practices.</li><li>Content Creation &amp; Management:</li><li>Plan, create, edit, publish, and share engaging daily content (original text, images, videos) across all relevant social media channels.</li><li>Develop and maintain a social media content calendar and syndication schedule.</li><li>Ensure all content is consistent with the brand's voice, style, and values.</li><li>Community Engagement:</li><li>Monitor, listen, and respond to users in a &quot;social voice&quot; that reflects the brand's personality.</li><li>Moderate all user-generated content in line with moderation policies.</li><li>Engage with key influencers and other brands to build relationships and grow the community.</li><li>Campaigns and Advertising:</li><li>Design, launch, and manage social media campaigns, contests, and promotions.</li><li>Assist in the planning and execution of paid social media advertising (e.g., Facebook Ads Manager).</li><li>Analysis and Reporting:</li><li>Continuously capture, analyze, and report on the appropriate social data/metrics, insights, and best practices.</li><li>Use analytical tools (e.g., Google Analytics, platform insights) to track KPIs (Key Performance Indicators) and measure campaign performance.</li><li>Identify actionable insights to optimize and improve future social media performance.</li><li>Collaboration:</li><li>Collaborate with other departments (e.g., Marketing, Sales, Customer Service) to manage reputation, coordinate campaigns, and ensure cohesive messaging.</li></ul>Required Skills and Qualifications<ul><li>Proven work experience as a Social Media Specialist, Digital Media Specialist, or similar role.</li><li>Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills.</li><li>Demonstrable social networking experience and proficiency with social media analytics tools.</li><li>Knowledge of online marketing channels, SEO, and web traffic metrics.</li><li>Ability to deliver creative content (text, image, and video).</li><li>Positive attitude, detail and customer-oriented, with good multitasking and organizational ability.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree in Communications, Marketing, Public Relations, or a related field (preferred).</li><li>1 year of experience managing social media for a brand or business.</li><li>Proficiency in graphic design or video editing software (e.g., Adobe Creative Suite, Canva) is a strong plus.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

Social Media Specialist

Ebn Hayan Health Care

We are looking for a licensed ENT Specialist (MOH) to join our medical team. The doctor will diagnose and treat patients with ear, nose, and throat conditions, and provide high-quality medical care. &#1606;&#1576;&#1581;&#1579; &#1593;&#1606; &#1591;&#1576;&#1610;&#1576; &#1571;&#1606;&#1601; &#1608;&#1571;&#1584;&#1606; &#1608;&#1581;&#1606;&#1580;&#1585;&#1577; &#1581;&#1575;&#1589;&#1604; &#1593;&#1604;&#1609; &#1578;&#1585;&#1582;&#1610;&#1589; &#1608;&#1586;&#1575;&#1585;&#1577; &#1575;&#1604;&#1589;&#1581;&#1577; (MOH) &#1604;&#1604;&#1575;&#1606;&#1590;&#1605;&#1575;&#1605; &#1573;&#1604;&#1609; &#1601;&#1585;&#1610;&#1602;&#1606;&#1575; &#1575;&#1604;&#1591;&#1576;&#1610; &#1608;&#1578;&#1588;&#1582;&#1610;&#1589; &#1608;&#1593;&#1604;&#1575;&#1580; &#1581;&#1575;&#1604;&#1575;&#1578; &#1575;&#1604;&#1571;&#1606;&#1601; &#1608;&#1575;&#1604;&#1571;&#1584;&#1606; &#1608;&#1575;&#1604;&#1581;&#1606;&#1580;&#1585;&#1577; &#1608;&#1578;&#1602;&#1583;&#1610;&#1605; &#1585;&#1593;&#1575;&#1610;&#1577; &#1591;&#1576;&#1610;&#1577; &#1605;&#1578;&#1605;&#1610;&#1586;&#1577;.Requirements / &#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;:<ul><li>Valid MOH license as ENT Specialist.</li><li>Experience in outpatient consultations and minor procedures.</li><li>Excellent communication and patient-care skills.</li><li>Ability to work part-time or full-time.</li></ul>Job Types: Full-time, Part-timePay: AED15,000.00 - AED40,000.00 per monthExpected hours: 20 per week

Otolaryngologist

We are looking for a qualified Orthopedic Specialist with a valid MOH license to join our medical team on a full-time or part-time basis. The doctor will diagnose and treat bone, joint, and muscle conditions, ensuring high-quality patient care. &#1606;&#1576;&#1581;&#1579; &#1593;&#1606; &#1591;&#1576;&#1610;&#1576; &#1593;&#1592;&#1575;&#1605; &#1581;&#1575;&#1589;&#1604; &#1593;&#1604;&#1609; &#1578;&#1585;&#1582;&#1610;&#1589; &#1608;&#1586;&#1575;&#1585;&#1577; &#1575;&#1604;&#1589;&#1581;&#1577; (MOH) &#1604;&#1604;&#1593;&#1605;&#1604; &#1576;&#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604; &#1571;&#1608; &#1580;&#1586;&#1574;&#1610;&#1548; &#1604;&#1578;&#1588;&#1582;&#1610;&#1589; &#1608;&#1593;&#1604;&#1575;&#1580; &#1571;&#1605;&#1585;&#1575;&#1590; &#1608;&#1573;&#1589;&#1575;&#1576;&#1575;&#1578; &#1575;&#1604;&#1593;&#1592;&#1575;&#1605; &#1608;&#1575;&#1604;&#1605;&#1601;&#1575;&#1589;&#1604; &#1608;&#1575;&#1604;&#1593;&#1590;&#1604;&#1575;&#1578;&#1548; &#1608;&#1578;&#1602;&#1583;&#1610;&#1605; &#1585;&#1593;&#1575;&#1610;&#1577; &#1591;&#1576;&#1610;&#1577; &#1605;&#1578;&#1605;&#1610;&#1586;&#1577;.Requirements / &#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;:<ul><li>Valid MOH license as Orthopedic Specialist.</li><li>Experience in outpatient and minor orthopedic procedures.</li><li>Excellent communication and teamwork skills.</li><li>Ability to work full-time or part-time.</li></ul>Job Types: Full-time, Part-timePay: AED15,000.00 - AED40,000.00 per monthExpected hours: 20 per week

Orthopedic Surgeon

Harley st poly clinic

We&rsquo;re Hiring: Female Arabic Marketing SpecialistLocation: Tabarak Tower , UAESalary : AED 5000Duty Hours : 10 hoursAre you creative, social media savvy, and passionate about aesthetics?Join our growing team!We are looking for a Female Arabic Marketing Specialist who is: Fluent in Arabic (spoken &amp; written). Must good experienced in Aesthetic or in medical .Experienced in social media management and content creationSkilled in using editing apps like CapCut, FaceTune, Canva, etc.Creative in making engaging posts, reels, and promotional contentOrganized, proactive, and detail-orientedIf you love creating content and want to be part of a dynamic aesthetic clinic, we&rsquo;d love to hear from you!Please send your cv by watsapp : 0545624883Job Type: Full-timePay: AED5,000.00 per month

Female Arabic Marketing

Invest Bank

Job Purpose To deliver timely and error free services to all customers to ensure the fulfilment of types of financial and no non-financial transactions as per customer requirements in line with Bank Policy, Central Bank guidelines and industry standard. Job Accountabilities <ul> <li>Meet all financial targets assigned by Management.</li> <li>Answer inquiries about banking products and promote the same to customers as and when they open accounts.</li> <li>Monitor customer accounts and ensure all parameters set as per procedures and policies are complied with.</li> <li>Handle both Financial and non-financial transactions by reducing the customer waiting and service time.</li> <li>Provide customers with competent, timely and error free service to ensure high levels of customer satisfaction.</li> <li>Ensure that KYC's and expired documents are updated on daily basis.</li> <li>Follow up and ensure that mandate documents are up to date.</li> <li>Provide assistance to the customers in filling out the banking forms, addressing complaints, using in-bank ATM machines, and directing to the right bank representative to complete customer's request.</li> <li>Follow all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow and low level of operational risks.</li> <li>Strive to eliminate risk by ensuring compliance to the banks procedures & Policies as well as Central bank requirements.</li> <li>Submit departmental statements and reports timely and accurately to meet branch operations requirements, policies, and standards.</li> <li>Show proactive approach to work as replacement of other staff in needed.</li> <li>Participate in training of other operational functions to learn other operational functions and replace staff if needed.</li> <li>Customer Service Officer reports to the Branch Operations Manager and confers with the latter on critical and strategic issues.</li> <li>Key decisions having significant impact branch operations are referred to the Branch Operations Manager for approval before implementation.</li> <li>Customer Service Officer exercises operational and financial authority as per the level established by Invest Bank's Branch Operations Department.</li> <li>Work as a backup supervisor for Cash Supervisor as and when required.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in any discipline</li> <li>3 -5 years of experience in the customer service sector preferably in banking industry.</li> <li>1 - 3 years of experience in Banking system and applications related to customer service department.</li> <li>Pleasing personality</li> <li>Good English communication skill.</li> <li>Communication in Arabic and other recognized languages is an advantage.</li> <li>Good knowledge of all Corporate Banking products, Retail Banking productions.</li> <li>Good interpersonal skills</li> <li>Accuracy & attention to details</li> <li>Customer Oriented.</li> <li>Ability to work well in a team and in multicultural environment.</li> <li>Ability to self-update market developments.</li> <li>Customer Oriented.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz5ghph1BuVaw8uxR7auDaRbh" width="0" height="0" />

Customer Service Officer (UAE National)

Explore 288+ Customer service specialist in Sharjah United Arab Emirates this November. Find roles across top companies and apply now to boost your career.