customer service delivery manager Jobs in Manama Bahrain

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rider service experience manager Jobs in Manama Bahrain

rider service experience manager

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tele-sales manager

delivery service experience manager

Keeta

<div>
 
 
 
 Job Description
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 
 
 Job Requirement
 
 
 
 
 1. Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 2. Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 3. Proven experience solving complex problems locally, with the ability to identify and address key issues in challenging situations.
 
 
 4. Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 5. Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Delivery Service Experience Manager

<div>
 
 🚀 We&rsquo;re Hiring: Customer Service Delivery Manager 🚀
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Overseeing service delivery for both BPO and in-house teams
 </li>
 <li>
 Managing client relationships and ensuring SLAs are met
 </li>
 <li>
 Driving performance, quality, and efficiency across all customer service channels
 </li>
 <li>
 Implementing and optimizing customer service technologies and processes
 </li>
 <li>
 Leading, mentoring, and developing high-performing teams
 </li>
 <li>
 Analyzing customer interaction data to identify trends and opportunities for improvement
 </li>
 <li>
 Managing vendor relationships and ensuring seamless service delivery
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in customer service management (multi-channel preferred)
 </li>
 <li>
 Proven expertise in managing both in-house and outsourced teams
 </li>
 <li>
 Strong leadership, problem-solving, and decision-making skills
 </li>
 <li>
 Proficiency in customer service technologies, CRM systems &amp; COPC standards
 </li>
 <li>
 Experience in budget management, data analysis &amp; performance reporting
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility in undertaking business trips as required
 </li>
 </ul>
 
 
 
 
 📍
 
 Location: Bahrain,
 
 
 
 💡 If you&rsquo;re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that&rsquo;s redefining service excellence!
 
</div>

Customer Service Delivery Manager

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
 
 
 
 Qualifications
 
 
 
 Partner Relationship Management:
 
 
 <ul>
 <li>
 Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
 </li>
 <li>
 Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
 </li>
 <li>
 Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
 
 
 </li>
 </ul>
 
 Data-Driven Consulting
 
 
 
 <ul>
 <li>
 Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
 </li>
 <li>
 Share actionable recommendations based on performance metrics to drive revenue and efficiency.
 </li>
 <li>
 Conduct regular business reviews to align on results, opportunities, and growth plans.
 
 
 </li>
 </ul>
 
 Account Growth &amp; Optimization
 
 
 
 <ul>
 <li>
 Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.
 </li>
 <li>
 Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
 </li>
 <li>
 Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
 </li>
 <li>
 Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
 
 
 </li>
 </ul>
 
 Contract Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
 </li>
 <li>
 Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field.
 </li>
 <li>
 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-first mindset with a strong focus on delivering value to partners.
 </li>
 <li>
 Self-starter with the ability to work independently in a fast-paced environment
 </li>
 </ul>
</div>

Account Manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction. 
Qualifications 
Partner Relationship Management:<ul><li>
Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</li><li>
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</li><li>
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</li></ul>
Data-Driven Consulting:<ul><li>
Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</li><li>
Share actionable recommendations based on performance metrics to drive revenue and efficiency.</li><li>
Conduct regular business reviews to align on results, opportunities, and growth plans.</li></ul>
Account Growth &amp; Optimization:<ul><li>
Identify growth opportunities within the portfolio &ndash; upsell services, suggest cross-promotions, and improve partner performance.</li><li>
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</li><li>
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</li></ul>
Cross-Functional Collaboration:<ul><li>
Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</li><li>
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</li></ul>
Contract Management &amp; Compliance:<ul><li>
Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</li><li>
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</li></ul> 
Additional Information<ul><li> 
Bachelor's degree in Business, Marketing, or a related field.</li><li>
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</li><li>
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</li><li>
Excellent communication, negotiation, and interpersonal skills.</li><li>
Customer-first mindset with a strong focus on delivering value to partners.</li><li>
Self-starter with the ability to work independently in a fast-paced environment</li></ul></div>

MOTIV8 Events & Media

<div>
 
 Position: Senior Account Manager &ndash; Marketing Division
 
 
 
 Department:
 
 Marketing &amp; Brand Strategy
 
 
 
 Reports to:
 
 General Manager
 
 
 
 Location:
 
 Manama, Bahrain
 
 
 
 Role Overview
 
 
 
 
 
 The
 
 Senior Account Manager (Marketing)
 
 plays a pivotal role in managing key client relationships, overseeing strategic marketing projects, and ensuring the successful delivery of integrated campaigns that align with client goals and Motivate&rsquo;s creative excellence standards. The ideal candidate is an experienced marketing professional who understands brand strategy, consumer engagement, and the creative process across all media touchpoints &mdash; from traditional campaigns to digital and experiential activations.
 
 
 
 
 
 This role requires both
 
 strategic thinking
 
 and
 
 hands-on execution
 
 , with strong leadership, communication, and client management skills.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Client Relationship &amp; Strategy
 
 <ul>
 <li>
 Serve as the
 
 primary point of contact
 
 for major clients, acting as a trusted advisor and strategic partner.
 </li>
 <li>
 Lead the development of
 
 marketing strategies
 
 , campaign roadmaps, and annual marketing calendars for key accounts.
 </li>
 <li>
 Translate client objectives into actionable plans, collaborating with internal creative, digital, and events teams.
 </li>
 <li>
 Identify and pursue
 
 growth opportunities
 
 within existing accounts through proactive strategic recommendations.
 </li>
 <li>
 Ensure all work reflects the client&rsquo;s brand positioning and business goals while maintaining creative integrity.
 </li>
 </ul>
 
 
 
 
 Project Management &amp; Execution
 
 <ul>
 <li>
 Oversee the end-to-end delivery of campaigns &mdash; from concept development to execution and post-campaign evaluation.
 </li>
 <li>
 Manage cross-functional collaboration with
 
 creative, digital, events, production, and media buying teams
 
 .
 </li>
 <li>
 Ensure campaigns are delivered
 
 on time, within scope, and within budget
 
 .
 </li>
 <li>
 Supervise the preparation of marketing proposals, campaign presentations, and post-campaign reports.
 </li>
 <li>
 Coordinate with third-party vendors, media partners, and external agencies when necessary.
 </li>
 </ul>
 
 
 
 
 Financial &amp; Performance Management
 
 <ul>
 <li>
 Oversee client billing, quotations, and cost control to ensure healthy project margins.
 </li>
 <li>
 Maintain accurate forecasts and contribute to the department&rsquo;s profitability targets.
 </li>
 <li>
 Support the General Manager in developing new business pitches and RFP submissions.
 </li>
 </ul>
 
 
 
 
 Leadership &amp; Mentoring
 
 <ul>
 <li>
 Guide and mentor Account Executives and Account Managers to ensure professional growth and service excellence.
 </li>
 <li>
 Uphold Motivate&rsquo;s standards of creativity, reliability, and performance across all deliverables.
 </li>
 <li>
 Promote a culture of
 
 collaboration, accountability, and innovation
 
 within the marketing team.
 </li>
 </ul>
 
 
 
 
 Key Skills &amp; Competencies
 
 <ul>
 <li>
 Strong strategic marketing acumen with the ability to develop and execute integrated marketing plans.
 </li>
 <li>
 Proven experience in handling
 
 multi-channel campaigns
 
 (branding, advertising, digital, PR, activations, etc.).
 </li>
 <li>
 Exceptional
 
 client servicing
 
 and relationship management skills.
 </li>
 <li>
 Excellent
 
 communication, negotiation, and presentation
 
 abilities.
 </li>
 <li>
 Strong project management and organizational skills, able to handle multiple projects simultaneously.
 </li>
 <li>
 Adept at working with creative teams, understanding creative briefs, and giving constructive feedback.
 </li>
 <li>
 Financial literacy &mdash; comfortable with budgets, quotations, and ROI analysis.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or Business Administration (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum
 
 7&ndash;10 years
 
 of experience in marketing, advertising, or brand management, preferably within an
 
 agency environment
 
 .
 </li>
 <li>
 Proven track record managing
 
 high-profile brands
 
 and delivering large-scale campaigns.
 </li>
 <li>
 Deep understanding of the
 
 GCC market
 
 and consumer behavior trends.
 </li>
 <li>
 Fluency in English required; Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 Performance KPIs
 
 <ul>
 <li>
 Client retention and satisfaction scores.
 </li>
 <li>
 Growth of managed accounts (revenue and scope).
 </li>
 <li>
 Timely and on-budget project delivery.
 </li>
 <li>
 Quality and impact of campaigns delivered.
 </li>
 <li>
 Team performance and collaboration feedback.
 </li>
 </ul>
 
 
 
</div>

Senior Account Manager – Marketing Division

XCYB TECH

Job description:What You&rsquo;ll Do<ul><li>Prospect, pitch, and close deals end-to-end (not just lead generation).</li><li>Sell high-value cybersecurity service subscriptions (business-focused).</li><li>Educate SMEs and enterprises on the value of monitoring, incident response, and compliance readiness.</li><li>Collaborate with our technical team, who will handle service delivery and onboarding (you focus only on closing deals).</li></ul>What We Provide<ul><li>Branded email and sales decks.</li><li>Full sales kit: presentations, objection-handling guides, and playbooks.</li><li>CRM / reporting support.</li><li>Technical onboarding team &mdash; no need for you to handle delivery.</li></ul>CompensationFixed payout per closed deal:<ul><li>Shield Package: USD $2,000 per closed deal.</li><li>Sentinel Package: USD $2,500 per closed deal.</li></ul>- Paid once client payment is confirmed (monthly, 6-month, or annual upfront).- One-time payment per deal (not recurring per month).- Unlimited earning potential &mdash; the more you close, the more you earn.Requirements<ul><li>Must be based in Bahrain (applications from outside Bahrain will not be considered).</li><li>Proven B2B sales experience (IT, SaaS, or cybersecurity sales preferred).</li><li>Strong prospecting and closing skills (full sales cycle).</li><li>Fluent in English (Arabic is a plus).</li><li>Knowledge of Dubai market and business culture.</li><li>Self-starter, motivated to source and close own leads.</li></ul>Why Join Us?<ul><li>Represent a premium cybersecurity brand with in-demand services.</li><li>Attractive fixed deal-based payouts.</li><li>Backed by full marketing and technical support.</li><li>Growth opportunities for high performers (Sales Lead &rarr; Regional Account Manager).</li></ul>Important:Only candidates currently residing in Bahrain will be considered.Job Type: Contract Contract length: 12 monthsPay: BD700.000 - BD900.000 per monthApplication Question(s):<ul><li>Do you currently reside in the Bahrain?</li><li>Do you have at least 2 years of B2B sales experience?</li><li>Have you previously sold IT, SaaS, or cybersecurity services?</li><li>Are you comfortable working on a commission-only basis with fixed payouts per closed deal?</li><li>How many new deals can you realistically close per month?</li></ul>

Commission-Based Sales Representative (Cybersecurity Services)

Explore 614+ Delivery service experience manager in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

614 delivery service experience manager jobs IN Manama Bahrain

Delivery Service Experience Manager

Customer Service Delivery Manager

Manager & Assistant Managers

Account Manager

Account Manager

Senior Account Manager – Marketing Division

Commission-Based Sales Representative (Cybersecurity Services)