customer orders & recovery in charge Jobs in Karachi

customer orders & recovery in charge

denial management specialist (medical billing us healthcare) Jobs in Karachi

denial management specialist (medical billing us healthcare)

dispute/chargeback analyst Jobs in Karachi

dispute/chargeback analyst

medical billing analyst(male) Jobs in Karachi

medical billing analyst(male)

reconciliation analyst

dispute chargeback analyst

The Content House

We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.Key Responsibilities:<ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Dispute/Chargeback Analyst

Inoviotech

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: NASTAP 2, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as a QAE?</li><li>What is your current salary?</li><li>what is your expected salary?</li><li>can you start on immediate basis?</li><li>are you available to work in evening shift? 5pm to 2am</li></ul>Work Location: In person

Sr. Quality Assurance Executive (International calls)

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: PECHS Block 6, KarachiJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience as a QAE in IT/BPO Industry?</li><li>are you available to work in evening or night shift?</li><li>can you start on immediate basis?</li><li>what is your current salary?</li><li>what is your expected salary?</li></ul>Work Location: In person

Process & QA – International Sales Calls

HugoBank

<div>
 The Fraud Monitoring Supervisor oversees end-to-end fraud surveillance operations, ensuring shift-based Fraud 24x7 monitoring, prompt investigation of alerts, and effective management of the Fraudulent Transaction Dispute Handling (FTDH) process. The role ensures regulatory compliance, operational continuity, enforce SOP adherence, and timely escalation of suspicious activities through supervision of on duty analysts and coordination with relevant departments.
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee fraud monitoring systems and ensure all alerts are investigated promptly
 </li>
 <li>
 Identify suspicious activities, conduct risk analysis, optimise fraud detection rules and machine learning models to balance detection efficiency and customer experience
 </li>
 <li>
 Lead in-depth investigations into suspected or reported fraud trends, gathering digital evidence, transaction records, and customer information
 </li>
 <li>
 Supervise on duty fraud analysts to ensure continuous 24x7 monitoring of digital transactions
 </li>
 <li>
 Monitor transaction queues, assign workload, and manage shift coverage efficiently
 </li>
 <li>
 Report daily statistics, operational issues, and system anomalies to the line Manager
 </li>
 <li>
 Uphold confidentiality, compliance, and operational integrity in all monitoring activities
 </li>
 <li>
 Ensure all alerts are handled within the defined SLA and escalation timelines
 </li>
 <li>
 Maintain detailed shift handover logs, incident reports, and analyst performance records
 </li>
 <li>
 Coordinate with relevant departments for real-time response to suspicious activity
 </li>
 <li>
 FTDH portal inward and outward proper knowledge.
 </li>
 <li>
 Completely manage and be responsible for the FTDH task as per the regulatory requirements.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's or master's degree in a relevant field.
 </li>
 <li>
 Minimum of 2-3 years of experience in a fraud risk management unit, preferably within the banking or financial services industry
 </li>
 <li>
 Proven track record of managing effective fraud risk management units
 </li>
 <li>
 Strong analytical skills and experience with digital fraud detection technologies
 </li>
 <li>
 Excellent leadership abilities and communication skills
 </li>
 <li>
 Ability to thrive in a fast paced environment while balancing multiple tasks/projects simultaneously.
 </li>
 <li>
 Owing projects from start to finish based on imminent fraud behavior
 </li>
 </ul>
</div>

Fraud Monitoring Supervisor

<div>The Fraud Monitoring Supervisor oversees end-to-end fraud surveillance operations, ensuring shift-based Fraud 24x7 monitoring, prompt investigation of alerts, and effective management of the Fraudulent Transaction Dispute Handling (FTDH) process. The role ensures regulatory compliance, operational continuity, enforce SOP adherence, and timely escalation of suspicious activities through supervision of on duty analysts and coordination with relevant departments.
Core Responsibilities: 
 
<ul><li>Oversee fraud monitoring systems and ensure all alerts are investigated promptly.</li>
<li>Identify suspicious activities, conduct risk analysis, optimise fraud detection rules and machine learning models to balance detection efficiency and customer experience.</li>
<li>Lead in-depth investigations into suspected or reported fraud trends, gathering digital evidence, transaction records, and customer information.</li>
<li>Supervise on duty fraud analysts to ensure continuous 24x7 monitoring of digital transactions.</li>
<li>Monitor transaction queues, assign workload, and manage shift coverage efficiently.</li>
<li>Report daily statistics, operational issues, and system anomalies to the line Manager.</li>
<li>Uphold confidentiality, compliance, and operational integrity in all monitoring activities.</li>
<li>Ensure all alerts are handled within the defined SLA and escalation timelines.</li>
<li>Maintain detailed shift handover logs, incident reports, and analyst performance records.</li>
<li>Coordinate with relevant departments for real-time response to suspicious activity.</li>
<li>FTDH portal inward and outward proper knowledge.</li>
<li>Completely manage and be responsible for the FTDH task as per the regulatory requirements.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s or master&rsquo;s degree in a relevant field.
</li><li>Minimum of 2-3 years of experience in a fraud risk management unit, preferably within the banking or financial services industry.</li>
<li>Proven track record of managing effective fraud risk management units.</li>
<li>Strong analytical skills and experience with digital fraud detection technologies.</li>
<li>Excellent leadership abilities and communication skills.</li>
<li>Ability to thrive in a fast paced environment while balancing multiple tasks/projects simultaneously.</li>
<li>Owing projects from start to finish based on imminent fraud behavior.</li></ul></div>

XauZit (Pvt) Ltd

Job Description:We are looking for a Project Coordinator who is proactive, sharp, and has hands-on experience in handling charge-backs, disputes, and project reporting. The ideal candidate will be responsible for coordinating daily project activities, managing client and merchant communication, and ensuring smooth execution of operational tasks.Key Responsibilities:<ul><li>Coordinate and monitor ongoing projects to ensure timely completion.</li><li>Handle and resolve charge-back and dispute cases efficiently.</li><li>Prepare accurate project reports and share timely updates with management.</li><li>Communicate effectively with internal teams and external stakeholders.</li><li>Identify issues, propose solutions, and ensure smooth workflow.</li><li>Maintain proper documentation and follow up on pending project tasks.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or a related field.</li><li>1&ndash;3 years of experience as a Project Coordinator or in charge-back/dispute handling.</li><li>Excellent communication and reporting skills.</li><li>Strong organizational, analytical, and problem-solving abilities.</li><li>Active, sharp, and able to work independently under minimal supervision.</li><li>Proficiency in MS Office (especially Excel and reporting tools).</li></ul>How to Apply:Send your updated CV to ehtishamaziz.cis@gmail.com Subject Line: Application for Project Coordinator Job Type: Full-timeWork Location: In person

Project Coordinator

CGGC

Senior Contract Manager &ndash; Karachi (Onsite)We are seeking a highly experienced Senior Contract Manager to lead and manage all contractual and commercial aspects of large-scale engineering and infrastructure projects. The ideal candidate will ensure compliance, mitigate risks, and support project success through effective contract strategy and execution.Key Responsibilities:<ul><li>Lead contract administration for major infrastructure and consultancy projects.</li><li>Review, draft, and negotiate contracts in line with FIDIC and company policies.</li><li>Manage claims, variations, and change orders.</li><li>Provide contractual advice to project teams and senior management.</li><li>Oversee contract close-out and ensure full compliance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering, Law, or related field (Master&rsquo;s preferred).</li><li>10+ years of proven experience in contract and commercial management within the engineering or construction industry.</li><li>Strong command over FIDIC contracts, dispute resolution, and risk management.</li><li>Excellent communication, negotiation, and leadership skills.</li></ul>If you&rsquo;re a strategic professional with strong commercial acumen, send your CV to careers@cgdc.pk with the subject line &ldquo;Senior Contract Manager &ndash; Karachi&rdquo;.Job Type: Full-timePay: Rs300,000.00 - Rs500,000.00 per monthWork Location: In person

Sr. Manager Contracts

Explore 95+ Dispute chargeback analyst in Karachi this November. Find roles across top companies and apply now to boost your career.

95 dispute chargeback analyst jobs IN Karachi

Dispute/Chargeback Analyst

Sr. Quality Assurance Executive (International calls)

Process & QA – International Sales Calls

Fraud Monitoring Supervisor

Fraud Monitoring Supervisor

Project Coordinator

Sr. Manager Contracts