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government liaison officer

MB Informatics

Below are the preferred candidate requirements:<ul><li>Retired with the rank of Lieutenant Colonel or below from the Ministry of Defense, Royal Oman Police, or Armed Forces (Army/Navy)</li><li>Experience in management and operations</li><li>Omani nationality</li><li>Proficiency in the English language</li></ul>Purpose of Job:Being a corporate representative of the company in fostering dialogue between authorities, Spearhead efforts to build client rapport and organizations, drive revenue growth through strategic sales initiatives and marketing products and services.Manage client relationships, identify new business opportunities in the Defense sector and coordinate within the organization developing solutions to resolve challenges with customer(s).Key Responsibilities &amp; Accountabilities:1. Engage with potential government entities to support in the development of business strategies, build businesses pipeline and to convert opportunities to successful sales achievements.2. Provide updates to management on the opportunities for potential government entities.3. Facilitate communication and coordinate activities between the organization and external entities, including government agencies, community groups, and other stakeholders.4. Represent, manage and strengthen relationships with existing clients, ensuring high levels of customer satisfaction.5. Coordinate with the management to negotiate agreements and resolve conflicts between the organization and external parties to ensure mutual satisfaction and compliance with legal and organizational standards.6. Provide expert advice and guidance to the organization&rsquo;s leadership on public relations matters, stakeholder expectations, and community concerns.7. Organize and manage outreach programs and initiatives aimed at promoting the organization&rsquo;s presence and fostering positive relationships with the community and other relevant entities.8. Analyze and report on trends, public sentiment, and regulatory changes that could impact the organization, advising on appropriate response strategies.9. Coordinate the exchange of information and resources between departments within the organization to support collaborative projects and ensure consistency in external communications.10. Drafting correspondence reports and tracking important communications to report to Sr Management.11. Coordinate with the Company to distribute press announcements in a public setting to improve and strengthen company image.Maintains and implement safety, health, and environmental policies and procedures.Principal Challenges:1. Managing the company&rsquo;s image and reputation effectively to ensure positive sentiment2. Navigating complex government procedures, regulations and compliance requirements in a competing environment.3. Mitigating conflicting stakeholders&rsquo; requirements.Minimum Academic / Professional Qualification:A graduate in Communications, Public Relations, Business Administration or a related area.Minimum Work Experience: Minimum of 5 years of experience in the government with a background in defense, maritime and security is a plus.Job Types: Full-time, PermanentPay: From RO2,000.000 per month

Government Liaison Officer

Al Jisr Foundation

<div>
 
 
 Position: Senior Project Officer
 
 
 
 
 Al Jisr Foundation
 
 
 
 
 
 
 Al Jisr Foundation is a Muscat-based non-profit established in 2010 and registered with the Ministry of Social Development. We focus on sustainable impact across health, education, and social welfare.
 
 
 Our mission is to empower communities and ensure equitable access to opportunities across our focus areas, as we strive to become a trusted catalyst for positive and lasting change.
 
 
 
 
 
 The Foundation is currently seeking a motivated individual with strong analytical and problem-solving skills, the ability to communicate effectively with others, and strong written and oral communication skills to fill the position of
 
 Senior Project Officer.
 
 
 
 
 
 
 The Senior Project Officer will support the Projects Department Team in coordinating, implementing, and monitoring projects under Al Jisr Foundation&rsquo;s focus areas in Health, Education, and Economic Empowerment. The role requires strong organizational and follow-up skills to ensure smooth execution, accurate documentation, and timely reporting. The Senior Project Officer will work closely with internal teams and partners to maintain efficient communication and contribute to effective project delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Project Planning &amp; Management
 
 
 
 &bull; Support in generating project ideas and developing initial concepts.
 
 
 &bull; Assist in preparing project plans, timelines, and budgets.
 
 
 &bull; Coordinate activities with the Head and follow up to keep deliverables on schedule.
 
 
 &bull; Engage with partners and beneficiaries to support effective implementation.
 
 
 &bull; Contribute to needs assessments and feasibility inputs for new initiatives.
 
 
 &bull; Maintain accurate and organized project documentation.
 
 
 
 
 
 
 Monitoring, Evaluation &amp; Reporting
 
 
 
 &bull; Compile project data for monitoring and evaluation.
 
 
 &bull; Track performance indicators under the Head&rsquo;s guidance.
 
 
 &bull; Draft monthly and quarterly progress reports and success stories.
 
 
 &bull; Flag implementation issues and suggest practical solutions.
 
 
 
 
 
 
 Stakeholder Coordination
 
 
 
 &bull; Follow up with partner organizations, government entities, and NGOs.
 
 
 &bull; Support in organizing meetings, workshops, and field visits.
 
 
 &bull; Prepare minutes, correspondence, and coordination notes.
 
 
 
 
 
 
 Financial &amp; Administrative Oversight
 
 
 
 &bull; Assist in preparing project budgets and financial requests.
 
 
 &bull; Coordinate with Finance and Procurement to process payments and maintain records.
 
 
 &bull; Monitor expenditures to ensure alignment with approved budgets.
 
 
 
 
 
 
 Innovation &amp; Knowledge Development
 
 
 
 &bull; Document lessons learned, success stories, and field observations.
 
 
 &bull; Assist in preparing donor updates, presentations, and partnership briefs.
 
 
 &bull; Contribute ideas to improve project design and operational efficiency.
 
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 o Bachelor&rsquo;s degree in Project Management, Development Studies, International Relations, Social Work, Business Administration, or a related field.
 
 
 o Minimum of 2&ndash;4 years of experience in project coordination or implementation, preferably in the non-profit or development sector.
 
 
 o Strong organizational, follow-up, and multitasking skills.
 
 
 o Excellent written and verbal communication skills in Arabic and English. (Arabic is a must)
 
 
 o Strong interpersonal skills and ability to work collaboratively under supervision.
 
 
 o High attention to detail, professionalism, and commitment to deadlines.
 
 
 
 
 
 
 Supervision
 
 
 
 This position operates under the supervision and guidance of the Head of Charity Initiatives &amp; Projects and contributes to the overall success of the department&rsquo;s programs.
 
</div>

Senior Project Officer

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/28/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Real Estate
</div></div><div>Work Experience
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>Key Responsibilities 
Customer Care Operations 
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests. 
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system. 
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives. 
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul> 
Interdepartmental Coordination 
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale. 
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments. 
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion. 
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul> 
Team Leadership &amp; Development 
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged. 
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements. 
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul> 
Customer Experience Management 
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey. 
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives. 
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul> 
Compliance &amp; Quality Assurance 
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards. 
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines. 
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Qualifications &amp; Experience 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred). 
</li><li>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management. 
</li><li>
Proven experience managing a customer care or service delivery team. 
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows. 
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul> 
Skills &amp; Competencies 
<ul><li>
Excellent communication and interpersonal skills. 
</li><li>
Strong leadership and team management abilities. 
</li><li>
Customer-oriented mindset with problem-solving capabilities. 
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively. 
</li><li>
High attention to detail and process improvement orientation. 
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div>

Customer Care Manager

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/16/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Property &amp; Real Estate
</div></div><div>Work Experience
<div>Minimum of 12 - 15 years&rsquo; experience in Financial Accounting or asset, retail management, mall management industry preferred.
</div></div><div>City
<div>Central Salalah
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>Manage on-site delivery of the assigned development projects to ensure alignment with agreed timelines, technical. specifications &amp; designs, project budget as well as alignment with company&rsquo;s overall strategic and operational objectives 
Key Responsibilities 
Mange and lead to enhance returns from assets in accordance with the financial targets outlined. Ensure operationalization and effective management of the portfolios. In Summary, the GM is the over all in charge of the operation and the financials wellbeing of the organization. This includes all the activities associated with attracting tenants (Marketing), leasing out, maintaining and managing tenants&rsquo; affairs, bringing footfall into the property (Marketing and Activities), collection and cash flow, expenditure budgeting and management thereof all the way to managing banks and producing audited Financials on annual basis. The role also covers all aspects associated with Operating safely in manner that is clean, safe and attractive to both tenants and shoppers. 
Core Responsibilities: 
<ul><li>
Manage all related aspects, activities and performance of the company. 
</li><li>
Liaise with other stakeholders, government and local authorities to assure highest synergy &amp; collaboration. 
</li><li>
Manage both current and long-term financial requirements of the SPV including but not limited to liaison with the lenders, banking and financial institution to optimize the cost of financing. 
</li><li>
Manage the budgets and financial processes associated. 
</li><li>
Contributing to the management accounting processes, credit control and other associated financial activities associated with operations. Prepare and review CAPEX &amp; OPEX for the asset. 
</li><li>
Manage day-to-day operations and operations team in terms of Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience. Developing delivery strategy, establishing agreed service levels and developing audit and review process to ensure KPI&rsquo;s are achieved. 
</li><li>
Manage the delivery of all services , including self-delivered and third-party suppliers, to ensure delivery is on time, to the required level and within financial limits. Ensure suppliers are selected according to their suitability and managed through an effective third party supply chain management process with clear and agreed service levels. 
</li><li>
Manage all relationships associated , including (but not limited to), staff, retailers, suppliers, local authorities. 
</li><li>
Explore and suggest to the Management additional revenue streams by capitalizing in areas utilized within the company which can be converted in a revenue generating area. 
</li><li>
Lead and deliver an effective crisis management and business continuity response, ensuring that people, environment, assets and reputation are preserved and maintained always. 
</li><li>
Communicate and report to BOD on matters relating to property, operations and other associated areas of the company. 
</li><li>
Managing banks affairs with reference to debts and operational accounts and requirements. 
</li><li>
Production of the Financials and the Audit activities associated with such process. 
</li><li>
Human Resource affairs (Attracting, Recruiting, Remuneration, Performance and Award) 
</li><li>
Managing procurements activities (Planning, Sourcing, Selecting, Suppliers Affairs, Approvals etc) 
</li><li>
Manage Sales and Marketing activities and social media, events etc. 
</li><li>
Devise a year-round marketing plan (including al Khareef festival activities) and ensure effective execution 
</li><li>
Ensure the cleanness and high genic of the place as well as safety of operation in liaison with the Facility Management Contractor. 
Team Development: 
</li><li>
Manage the development of workforce plan for the department to ensure the availability of right resources in coordination with the HR &amp; Admin department, , have an optimum team size for optimal utilization of their caliber, to stay lean and mean to achieve the goal congruence i.e. maximization of company&rsquo;s value. 
</li><li>
Set departmental objectives, manage, and track the team&rsquo;s performance, as well as manage the development of capabilities within the team to maximize productivity and enhance overall department performance. 
</li><li>
Mentor, coach, motivate and challenge teams providing opportunities for continuous growth and development. 
</li><li>
Provide knowledge exchange/enhancement opportunities through job rotation.</li></ul> 
Key Performance Indicators 
<ul><li>
Timely creation of the Asset &amp; Retail strategy. 
</li><li>
Timely monitoring and reporting of asset portfolios. 
</li><li>
Achievement of retail leasing targets. 
</li><li>
Number of leasing renewals achieved as per target. 
</li><li>
Number of new retail opportunities identified and closed as per target. 
</li><li>
Implementation of marketing strategy for retail as per project timeline. 
</li><li>
Timely maintenance of facilities and look &amp; feel. 
</li><li>
Zero safety hazards and zero cases of non-compliance 
</li><li>
Number of compliance related risks resolved for the department within deadline 
</li><li>
Delivery of the budget and responsibility for the P&amp;L of the company</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Education 
Bachelor&rsquo;s degree in Accounts/Finance or any equivalent Degree 
Preferred master&rsquo;s degree in business administration 
Experience 
Minimum of 12 - 15 years&rsquo; experience in Financial Accounting or asset, retail management, mall management industry preferred.</div><div></div>

General Manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Sales Executive (Local Corporate Accounts &amp; Government)
 
 
 The Sales Executive (Local Corporate Accounts &amp; Government) is responsible for developing and maintaining strong relationships with local corporate clients, government entities, and semi-government institutions. This role focuses on maximizing revenue from room sales, meetings, conferences, and banqueting business while ensuring seamless service delivery. The incumbent will actively engage with key stakeholders, negotiate contracts, and collaborate with internal departments to achieve sales targets and strengthen Shangri-La&rsquo;s position as the preferred partner for local business and government hospitality needs.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively source and secure business from local corporate accounts and government organizations.
 </li>
 <li>
 Conduct regular sales calls, client visits, and networking activities to maintain strong visibility in the market.
 </li>
 <li>
 Prepare and present proposals, contracts, and rate agreements that align with business requirements and profitability goals.
 </li>
 <li>
 Identify and develop new opportunities to increase market share in the government and corporate segments.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build long-term partnerships with decision-makers in ministries, government offices, and corporate companies.
 </li>
 <li>
 Provide personalized service and act as the main point of contact for assigned accounts.
 </li>
 <li>
 Organize site inspections, familiarization visits, and corporate hospitality events to showcase hotel facilities.
 </li>
 <li>
 Ensure professional follow-up and service recovery to secure repeat and referral business.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Reporting
 
 
 <ul>
 <li>
 Monitor competitor activities, government policies, and business trends that may affect demand.
 </li>
 <li>
 Provide regular updates and recommendations to the Director of Sales &amp; Marketing on account performance and opportunities.
 </li>
 <li>
 Maintain accurate records of all sales activities and client communications in the CRM system.
 </li>
 <li>
 Prepare weekly and monthly sales reports highlighting pipeline status and conversion ratios.
 
 
 </li>
 </ul>
 Contracting &amp; Negotiations
 
 
 <ul>
 <li>
 Negotiate local corporate and government rate agreements within company guidelines.
 </li>
 <li>
 Ensure contracts are accurate, up-to-date, and aligned with budgeted revenue goals.
 </li>
 <li>
 Monitor account performance and ensure production commitments are achieved.
 
 
 </li>
 </ul>
 Event &amp; Group Coordination
 
 
 <ul>
 <li>
 Work closely with Groups &amp; Events and F&amp;B teams to coordinate corporate and government meetings, banquets, and conferences.
 </li>
 <li>
 Attend pre-event meetings to ensure client expectations are clearly communicated to operations.
 </li>
 <li>
 Support execution and follow-up for large-scale government and corporate functions.
 
 
 </li>
 </ul>
 Financial Accountability
 
 
 <ul>
 <li>
 Achieve and exceed assigned revenue targets from local corporate and government accounts.
 </li>
 <li>
 Optimize account contribution by increasing room nights, banquet covers, and F&amp;B spend.
 </li>
 <li>
 Monitor outstanding payments and support Finance in timely collection.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate with Marketing to create targeted campaigns and promotions for corporate and government sectors.
 </li>
 <li>
 Coordinate with Reservations and Front Office to ensure smooth booking processes and guest handling.
 </li>
 <li>
 Support cross-departmental initiatives to strengthen overall guest satisfaction.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Proven sales experience in hospitality, preferably with focus on corporate and government segments.
 </li>
 <li>
 Strong networking and relationship-building skills with local business communities.
 </li>
 <li>
 Excellent communication, negotiation, and presentation abilities.
 </li>
 <li>
 Cultural awareness and knowledge of government protocols and procedures.
 </li>
 <li>
 Proficiency in Microsoft Office, CRM, and hotel sales systems.
 </li>
 </ul>
</div>

Sales Executive (Local Corporate Accounts & Government)

Keeta

<div>
 
 What You'll Do:
 
 
 
 
 
 As the Senior Public Policy Manager for countrywide operations, you will design and execute strategies to build trust with government entities, policymakers, and regulatory bodies.
 
 
 This role is critical to establishing Keeta&rsquo;s presence, ensuring compliance, and advocating for policies that support our mission.
 
 
 You&rsquo;ll operate in a lean, cross-functional startup environment, requiring agility, creativity, and the ability to navigate ambiguity.
 
 
 
 
 
 
 
 
 What We Need From You:
 
 
 
 
 
 Develop and implement a countrywide government affairs strategy aligned with business priorities.
 
 
 Build and maintain relationships with key government stakeholders at the countrywide, regional, and municipal levels.
 
 
 Monitor legislative and regulatory developments, providing actionable insights to internal teams. Advocate for policies that foster innovation while mitigating risks to operations.
 
 
 Collaborate with legal, communications, and business teams to align government outreach with company goals.
 
 
 Represent Keeta in industry associations, public forums, and policy dialogues.
 
 
 Proactively address potential regulatory challenges and crisis scenarios.
 
 
 Support the growth of cross-functional teams by providing regulatory guidance in early-stage initiatives.
 
 
 
 
 
 
 
 
 Requirement:
 
 
 
 
 
 8+ years in government affairs, public policy, or regulatory roles, preferably in tech, telecom, or digital services.
 
 
 Deep understanding of countrywide political dynamics and legislative processes.
 
 
 Established network with government institutions and policymakers.
 
 
 Strong analytical skills to translate complex regulations into business impacts.
 
 
 Proven ability to work independently in unstructured environments.
 
 
 Exceptional communication skills in English and the local language; fluency in Arabic is a plus.
 
 
 Advanced degree in Public Policy, Law, Political Science, or related field preferred.
 
 
 
 
 
 
 
 
 What Makes This Role Exciting:
 
 
 
 
 
 Opportunity to shape Keeta&rsquo;s foundational government strategy in a critical market.
 
 
 Flexibility to innovate in a lean, mission-driven team.
 
 
 Competitive compensation and equity package.
 
 
 Cross-functional exposure to global operations.
 
 
 
 
 
 
 
 
 Preferred Attributes:
 
 
 
 
 
 Experience scaling government relations functions in a high-growth organization.
 
 
 Background in startups or fast-moving industries (e.g., fintech, e-commerce).
 
 
 Knowledge of digital economy regulations, data privacy, or emerging tech policy.
 
</div>

Senior Public Policy Manager

Senior Government Affairs Manager

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