receptionist

guest relations manager

Equinox Hotels

<div>
 
 
 Your Next Role Starts Where Innovation and Purpose Meet
 
 
 
 
 
 
 Red Sea Global is proud to partner with
 
 Equinox Hotels
 
 &mdash;a global icon in fitness and high performance living&mdash;as they launch a groundbreaking resort at Amaala.
 
 
 
 
 
 This opportunity doesn&rsquo;t come often. We are actively supporting
 
 Equinox
 
 in their talent efforts by spotlighting this exciting role. Join the Equinox&rsquo;s high-performance lifestyle ecosystem. Be a lifestyle leader and take your hospitality career to a whole new level.
 
 
 
 
 
 If you're ready to step into a role where innovation meets purpose, this is your moment to explore your next chapter with
 
 Equinox
 
 Amaala.
 
 
 
 
 
 
 Work Inspired. Lead Boldly. Grow with Equinox Amaala &mdash; Approach Life with Appreciation!
 
 
 
 
 
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Under the direction of the Front Office Manager and/or in the absence of the Director of Rooms, the Guest Relations Manager oversees the daily operation of the Guest Relations Department, ensuring the delivery of exceptional, personalized guest experiences at all stages of the stay.
 </li>
 <li>
 This role focuses on VIP handling, guest recognition, service recovery, and coordination across departments to ensure seamless service delivery.
 </li>
 <li>
 The Guest Relations Manager also acts as a liaison between guests and management, leading the team to consistently achieve and maintain brand and service standards.
 </li>
 </ul>
 
 
 
 
 
 Reports To:
 
 Front Office Manager
 
 
 
 
 
 
 Essential Job Functions:
 
 
 
 
 
 <ul>
 <li>
 Oversees the daily operation of the Guest Relations Department ensuring smooth handling of all guest interactions, arrivals, in-house, and departures.
 </li>
 <li>
 Reviews all VIP arrivals, guest preferences, and special requests; ensures all arrangements and amenities are executed to the highest standard.
 </li>
 <li>
 Ensures that all guest profiles are updated accurately and communicated across relevant departments.
 </li>
 <li>
 Personally greets VIP guests, long-staying guests, and returning guests, ensuring personalized recognition and attention.
 </li>
 <li>
 Supervises the preparation and approval of welcome letters, amenities, and special occasion arrangements (honeymoon, anniversary, birthday, etc.).
 </li>
 <li>
 Monitors and coordinates airport transfers and lobby presence to ensure efficient guest flow and warm welcomes.
 </li>
 <li>
 Handles guest complaints, concerns, and requests with professionalism and empathy, ensuring appropriate service recovery and follow-up.
 </li>
 <li>
 Conducts daily briefings with the Guest Relations team to review arrivals, special requests, VIPs, and functions.
 </li>
 <li>
 Prepares and reviews daily reports such as VIP Arrivals, Guest Preferences, Birthdays, and Airport Pickups.
 </li>
 <li>
 Ensures strong communication and cooperation between Front Office, Housekeeping, Room Service, and other departments to deliver a seamless guest experience.
 </li>
 <li>
 Trains, motivates, and supervises Guest Relations Executives and Officers, ensuring service consistency and adherence to brand standards.
 </li>
 <li>
 Reviews and manages departmental schedules to ensure adequate coverage for operational demands.
 </li>
 <li>
 Monitors guest satisfaction scores and trends, identifies areas for improvement, and implements corrective actions.
 </li>
 <li>
 Conducts regular inspections of VIP rooms and public areas to ensure cleanliness, readiness, and brand alignment.
 </li>
 <li>
 Attends daily operations and leadership meetings as determined by the Front Office Manager.
 </li>
 <li>
 Acts as Manager on Duty when assigned.
 </li>
 <li>
 Ensures all guest amenities, welcome letters, and special gifts are within budget and properly tracked.
 </li>
 <li>
 Works in coordination with Sales and Reservations for special group or VIP events, delegations, and long-stay guests.
 </li>
 <li>
 Complies with hotel safety, hygiene, and brand standards.
 </li>
 <li>
 Performs other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 
 Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Three to five years of experience in a similar role within a luxury hotel environment.
 </li>
 <li>
 Prior guest relations or front office leadership experience required.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (additional languages preferred).
 </li>
 <li>
 Ability to handle high-pressure situations with composure and professionalism.
 </li>
 <li>
 Demonstrated ability to train, lead, and motivate a team.
 </li>
 <li>
 Excellent organizational skills with keen attention to detail and follow-through.
 </li>
 <li>
 Proficiency in Opera PMS and Microsoft Office applications.
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays as required.
 </li>
 </ul>
 
 
 
 
 
 Essential Physical Abilities:
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas.
 </li>
 <li>
 Ability to push, pull, grasp, lift or carry supplies, equipment or supplies
 </li>
 <li>
 Ability to work in a standing position for long periods of time (up to 5 hours).
 </li>
 <li>
 Explain: One-on-one communication with guest, manager and fellow employees.
 </li>
 <li>
 Must be able to see the physical conditions of designated areas.
 </li>
 <li>
 Must be able to observe the physical environment and respond to emergency situations.
 </li>
 <li>
 Ability to effectively handle multiple demands and challenging guest relations issues.
 </li>
 <li>
 Experience working in Saudi Arabia or the GCC region.
 </li>
 <li>
 Knowledge of Forbes or LQA service standards.
 </li>
 <li>
 Certification in hospitality or leadership training programs.
 </li>
 </ul>
 
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
</div>

Guest Relations Manager

Red Sea Global

Welcome to Amaala Yacht Club - Where Luxury Meets the SeaNestled within the breathtaking Triple Bay Marina, the AMAALA Yacht Club redefines the modern yachting lifestyle on Saudi Arabia's northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village-a fusion of luxury, leisure, and an active urban realm.More than just a marina, the Amaala Yacht Club embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia's position on the global yachting map.And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey.Join our visionary team and help shape the future of luxury yachting.Job Purpose:<ul><li>The Senior Specialist - Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests.</li><li>The role bridges CRM operations, member relations, and events to deliver a seamless and personalized experience for members.</li><li>This includes managing member inquiries, supporting events and activations, and maintaining high-quality data and communications across the club's CRM system.</li></ul>Job Responsibilities:<ul><li>Support the CRM Manager in maintaining and updating the club's CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.</li><li>Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.</li><li>Assist in developing and executing personalized communication campaigns and loyalty programs.</li><li>Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.</li><li>Prepare CRM and membership reports on engagement, satisfaction, and event participation.</li><li>Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.</li><li>Ensure consistent member experience across all communication touchpoints (phone, email, in-person).</li><li>Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.</li><li>Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.</li><li>Provide translation and bilingual communication (Arabic/English) support for member communications and events.</li><li>Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.</li></ul>Safety, Quality & Environment<ul><li>Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.</li><li>Promote a positive and responsible environmental and guest-service attitude.</li></ul>Continuous Improvement<ul><li>Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.</li><li>Participate in team discussions to improve service quality and data-driven decision-making.</li></ul>Job Requirements:Qualifications & Experience:<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>3-4 years of experience in CRM, guest relations, or event coordination-preferably in a luxury, hospitality, or private club environment.</li></ul>Skills:<ul><li>Excellent interpersonal and communication skills (Arabic & English).</li><li>Strong administrative and organizational abilities.</li><li>Knowledge of CRM systems and data entry.</li><li>Experience in public relations, event support, or guest services.</li><li>Proactive, detail-oriented, and service-minded with a passion for luxury hospitality.</li></ul>Job Context:<ul><li>The Amaala Yacht Club aims to be recognized as the unrivalled yacht club on the Red Sea coast attracting, encouraging and involving members and visitors to Amaala in the enjoyment of yachting and other water-based pursuits and a shared commitment to ocean health.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?tshgTOASS1n%2bBg%2bfGBtUdA4RX1nZ3CSVy" width="0" height="0" />

Senior Specialist - CRM

AMAALA Yacht Club

Join us as we shape a world-class yachting destination on the Red Sea.At Amaala Yacht Club, our vision is bold: to be recognized as the unrivaled yacht club on the Red Sea coast - a destination that not only celebrates the spirit of yachting and water-based pursuits but also fosters a shared commitment to ocean health and exceptional experiences.Set against the serene beauty of Triple Bay Marina, Amaala Yacht Club offers a modern take on luxury yachting along Saudi Arabia's unspoiled northwest coast. This premier destination isn't just a marina-it's a lifestyle.Home to a state-of-the-art marina-including space for superyachts up to 130 meters-and a dynamic Marina Village, it's a seamless blend of luxury, leisure, and vibrant coastal culture. Here, every detail is designed to elevate your experience, both on land and at sea.Developed by Red Sea Global (RSG) in alignment with Vision 2030, AMAALA places Saudi Arabia at the heart of the global yachting scene. And with the honor of hosting the Grand Finale of The Ocean Race in 2027, the world will soon set its sights on this extraordinary destination.If you're someone who brings heart, high standards, and a love for the sea, we'd love to hear from you.Be part of something unique. Help us define the future of yachting in one of the most breathtaking locations on Earth.Job Purpose:<ul><li>The Office Manager plays a key role in ensuring smooth administrative operations and providing high-level support to the General Manager in a luxury hospitality and yacht club environment.</li><li>This role requires a proactive, highly organized, and detail-oriented individual who can manage office administration, coordinate executive functions, and assist in operational management while upholding the highest service standards expected in a prestigious private club.</li></ul>Job Responsibilities:Executive Support to the General Manager<ul><li>Act as the primary point of contact between the GM and internal/external stakeholders.</li><li>Manage the GM's schedule, meetings, and travel arrangements.</li><li>Prepare reports, presentations, and correspondence on behalf of the GM.</li><li>Assist in confidential matters, maintaining discretion and professionalism at all times.</li></ul>Office Administration & Operations Management<ul><li>Oversee the day-to-day office operations to ensure efficiency and organization.</li><li>Manage office supplies, office equipment maintenance, and vendor contracts.</li><li>Maintain digital and physical filing systems for administrative and club records.</li><li>Ensure compliance with company policies, procedures, and industry regulations.</li><li>Act as a liaison between departments to ensure seamless communication and coordination.</li></ul>Member & Guest Relations Support<ul><li>Assist with high-profile member and VIP guest requests on behalf of the GM.</li><li>Handle inquiries and complaints with professionalism and a service-first mindset.</li><li>Ensure that all administrative tasks align with the club's luxury service standards.</li><li>Organize and oversee executive-level club events as needed.</li></ul>HR & Staff Coordination Support<ul><li>Assist the HR department with staff scheduling, onboarding, and documentation.</li><li>Help coordinate employee engagement initiatives and internal communications.</li><li>Monitor and track employee performance reviews, training, and compliance.</li><li>Support recruitment processes by liaising with candidates, scheduling interviews, and maintaining records.</li></ul>Financial & Procurement Support<ul><li>Assist finance director basic financial tasks such as invoice processing, expense tracking, and petty cash management.</li><li>Work with finance director to ensure timely submission of financial reports.</li><li>Oversee office and operational procurement, ensuring cost-effective purchasing while maintaining luxury standards.</li></ul>Event & Meeting Coordination<ul><li>Organize and coordinate executive meetings, including agenda preparation and minutes recording.</li><li>Assist events manager in planning and executing club events, board meetings, and VIP gatherings when needed.</li><li>Ensure that all executive logistical needs for meetings and events are met, including catering, AV support, and guest accommodations.</li></ul>IT & Communication Support<ul><li>Manage office communications, including emails, phone calls, and internal messaging systems.</li><li>Assist in maintaining digital records and supporting IT-related administrative tasks.</li><li>Ensure seamless use of digital tools for guest bookings, event planning, and member communications.</li></ul>Safety, Quality & Environment<ul><li>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</li></ul>Continuous Improvement<ul><li>Contribute to the identification of opportunities for continuous improvement of department's systems, processes and practices considering 'international best practice', improvement of business processes, cost reduction and productivity improvement.</li></ul>Job Requirements:Qualifications & Experience:<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.</li><li>5+ years of experience in office management, executive assistance, or hospitality administration.</li><li>Prior experience in luxury hospitality, private clubs, yachting, or high-end resorts is an advantage.</li><li>Strong proficiency in Microsoft Office Suite, CRM software, and administrative tools.</li><li>Excellent written and verbal communication skills in English and Arabic.</li><li>Ability to handle confidential information with discretion and professionalism.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.</li></ul>Skills:Preferred Skills & Attributes:<ul><li>Experience working with high-net-worth individuals and VIP clientele.</li><li>Strong customer service orientation with a refined, luxury hospitality mindset.</li><li>Ability to anticipate the needs of executives and proactively provide solutions.</li><li>Multilingual skills (English and Arabic required, any further languages preferred but not required).</li></ul>Work Environment & Expectations:<ul><li>Must be flexible to work beyond standard office hours, including evenings and weekends as needed.</li><li>Hands-on role requiring active engagement with staff, members, and executives.</li><li>Professional appearance and demeanor required to uphold the club's prestige</li></ul>Job Context:<ul><li>The Amaala Yacht Club aims to be recognized as the unrivalled yacht club on the Red Sea coast</li><li>attracting, encouraging and involving members and visitors to Amaala in the enjoyment of</li><li>yachting and other water-based pursuits and a shared commitment to ocean health.</li></ul>For more information about Red Sea Global, visit:<ul><li>Website: </li><li>YouTube: </li><li>X (formerly Twitter): </li></ul><img src="https://www.jobg8.com/Tracking.aspx?n1PNOJzrynGmWwIPOyOs90MS%2bLNVyLv1d" width="0" height="0" />

Office Manager, Amaala Yacht Club

Saudi Entertainment Ventures | SEVEN

<div>
 
 Job title: Shift Supervisor
 
 
 Report to: F&amp;B Attraction Operation Manager
 
 
 
 
 
 
 
 
 
 
 
 
 Company Overview
 
 
 
 
 
 
 Through its role as an investor, developer, and operator of various Entertainment offerings Kingdom-wide, SEVEN aims to be the leader of an entertainment ecosystem in Saudi Arabia, facilitating the presence of both international &amp; local brands and unlocking the entertainment sector across Saudi Arabia with a mission to become the national entertainment champion.
 
 
 SEVEN seeks to enhance the quality of life of Saudi nationals and residents and meet their recreational expectations and needs with a wide number of entertainment projects that are planned to take place in the next 8 years.
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 
 
 The Shift Supervisor is responsible for guiding and coordinating a specific group of kitchen staff to ensure efficient operations and high-quality food production. This role involves delegating tasks, monitoring workflow, and providing support and training to new team members. The Team Leader ensures compliance with food safety and hygiene standards, manages labor resources effectively, and contributes to a positive guest experience through quality food preparation and timely service.
 
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead a designated team of kitchen staff, assigning tasks based on skill levels and workload to ensure efficient and smooth kitchen operations.
 </li>
 <li>
 Support new tam members by providing on-the-job training and mentoring to help them understand kitchen operations, safety protocols, and food preparation techniques.
 </li>
 <li>
 Ensure compliance with all organizational Food &amp; Beverage processes, including HAACP PIC Mandates, FM Mandates, Food Handlers Certification, and Goods Receiving standards.
 </li>
 <li>
 Conduct Regular checks and audits to verify adherence to food dafety and hygiene practices, reporting any deviations to the Kitchen Supervisor.
 </li>
 <li>
 Oversee the receiving, storage, and usage of goods, ensuring inventory is managed according to Material Control and Asset Management protocols.
 </li>
 <li>
 Lead the kitchen team in delivering high-quality food products that contribute to a positive guest experience.
 </li>
 <li>
 Engage with guests to address inquiries or concerns related to food preparation, presentation, or dietary preferences, demonstrating proficiency in guest pacification.
 </li>
 <li>
 Provide feedback to the culinary team based on guest comments and suggestions to support continuous improvement.
 </li>
 <li>
 Ensure that all guest expectations are met by maintaining high food quality, presentation, and timeline of service.
 </li>
 </ul>
 
 
 
 
 
 Role Minimum Qualification
 
 
 <ul>
 <li>
 High School Diploma or equivalent. A diploma in Culinary Arts or a related field is preferred.
 </li>
 <li>
 HACCP PIC Mandates and Food Handlers Certification are required.
 </li>
 <li>
 Minimum of 3-5 years of experience in a culinary or food service role, with at least 2 years in a supervisory or team leader position.
 </li>
 <li>
 Strong understanding of food safety standards, inventory management, and team coordination.
 </li>
 <li>
 Experience in guest engagement and managing guest feedback.
 </li>
 <li>
 Capable of multitasking in high-pressure environments and communicating effectively in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 
 
 LinkedIn Application Start date: January 16, 2025
 
 
 LinkedIn Application End date: February 6, 2025
 
</div>

F&B Shift Supervisor - Tabuk

<div>Company Description 
Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.
Opening in 2025, SLS The Red Sea is not just another hotel&mdash;it&rsquo;s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With 150 lavish keys, 5 show-stopping Food &amp; Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.
This is no ordinary project&mdash;this is a cathedral of pleasure. If you&rsquo;re ready to say farewell to the ordinary and help script the story of one of Saudi Arabia&rsquo;s most exciting luxury openings, this might be your cue. 
Job Description 
Job Summery:
As a Host/Hostess at SLS Red Sea, you are the first and last impression for our guests, a poised and personable ambassador of our bold and stylish dining spaces. Reporting to the Restaurant / Outlet Manager, your role is to greet, seat, and guide guests with warmth, efficiency, and flair while supporting seamless front-of-house operations. You ensure the experience begins the moment guests step into the restaurant and is marked by intuitive hospitality throughout.
Responsibilities :<ul><li>
Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the SLS tone of voice.</li><li>
Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.</li><li>
Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.</li><li>
Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.</li><li>
Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.</li><li>
Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.</li><li>
Accurately manage reservations using the restaurant&rsquo;s system, including inputting, updating, and reviewing guest data and seating plans.</li><li>
Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.</li><li>
Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.</li><li>
Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.</li><li>
Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.</li><li>
Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.</li><li>
Follow grooming and uniform standards as set by SLS, always reflecting a stylish and refined appearance.</li><li>
Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.</li></ul> 
Qualifications<ul><li> 
1&ndash;2 years of experience in a guest-facing role, ideally in an upscale or lifestyle hotel, restaurant, or lounge environment.</li><li>
High school diploma or equivalent required; hospitality-related education is a plus.</li><li>
Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.</li><li>
Confident, charismatic personality with a genuine passion for hospitality and guest service.</li><li>
Ability to manage busy service periods while remaining composed, courteous, and attentive.</li><li>
Competency in using POS systems and reservation platforms.</li><li>
Able to stand and move confidently in crowded dining areas and assist with light operational tasks as needed.</li><li>
Flexible schedule including availability on weekends, evenings, and holidays.</li></ul> 
Additional Information 
Physical Abilities:<ul><li>
Ability to move, lift, carry, push/pull up to 10kg</li><li>
Stand, walk, or sit for extended periods; reach overhead or below the knees; bend, twist, stoop</li><li>
Visual, auditory, and verbal acuity essential for a vibrant, high-touch hospitality environment</li></ul></div>

Hostess (Saudi National)

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 
 
 Job Title:
 
 In-Villa Dining Assistant Manager
 
 
 
 Department:
 
 Food &amp; Beverage &ndash; In-Villa Dining
 
 
 
 Reports to:
 
 In-Villa Dining Manager
 
 
 
 Location:
 
 Shebara Resort
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As an
 
 In-Villa Dining Assistant Manager,
 
 you will support the overall operation and management of the In-Villa Dining (IVD) function, ensuring seamless, discreet, and elevated dining experiences for guests within their private villas. This role assists in supervising the team, coordinating personalized service, and maintaining operational standards while aligning with brand values of ultra-luxury and cultural authenticity.
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an
 
 In-Villa Dining Assistant Manager,
 
 you will need to:
 
 
 
 
 
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Deliver and oversee exceptional in-villa dining experiences, ensuring privacy, personalization, and attention to detail.
 </li>
 <li>
 Assist in tailoring menus and dining setups to guest preferences, special requests, and cultural considerations.
 </li>
 <li>
 Monitor service quality through regular feedback, ensuring service exceeds luxury expectations.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Support the In-Villa Dining Manager in daily operations, including scheduling, coordination, and task delegation.
 </li>
 <li>
 Ensure timely, accurate, and efficient delivery of all in-villa dining orders.
 </li>
 <li>
 Assist in managing inventory, equipment, and supplies to guarantee uninterrupted service.
 </li>
 <li>
 Uphold health, safety, and hygiene standards in compliance with company and local regulations.
 </li>
 </ul>
 
 
 Team Collaboration &amp; Training
 
 
 <ul>
 <li>
 Supervise, guide, and motivate IVD team members to deliver high-quality service.
 </li>
 <li>
 Conduct on-the-job training sessions, reinforcing standards of luxury service, etiquette, and cultural sensitivity.
 </li>
 <li>
 Encourage teamwork and communication between IVD, Culinary, Housekeeping, and other F&amp;B outlets to ensure smooth service delivery.
 </li>
 </ul>
 
 
 Financial &amp; Administrative Support
 
 
 <ul>
 <li>
 Assist in monitoring daily revenues and expenses, supporting accurate reporting and cost control.
 </li>
 <li>
 Contribute to upselling initiatives and promotions, maximizing revenue opportunities.
 </li>
 <li>
 Support preparation of departmental reports, checklists, and audits.
 </li>
 </ul>
 
 
 Innovation &amp; Cultural Integration
 
 
 <ul>
 <li>
 Collaborate with culinary and F&amp;B leadership to introduce creative dining concepts tailored to villa experiences.
 </li>
 <li>
 Ensure activations and presentations reflect the cultural authenticity of the region while embracing luxury dining trends.
 </li>
 <li>
 Promote sustainable practices in menu design, service delivery, and resource usage.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Hospitality Management, Food &amp; Beverage, or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of Food &amp; Beverage experience, preferably within luxury hotels or resorts.
 </li>
 <li>
 Previous supervisory or assistant management experience in In-Room or In-Villa Dining is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

In-Villa Dining Assistant Manager

Jayasom

<div>
 
 
 An Exclusive Retreat of Wellness and Singularity
 
 
 
 
 
 
 
 In Partnership with Red Sea Global (RSG)
 
 
 
 
 
 
 Opening in
 
 2025
 
 ,
 
 Jayasom Wellness Resort
 
 at
 
 Triple Bay, AMAALA
 
 will be a destination like no other&mdash;an immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.
 
 
 
 
 
 Jayasom brings to life a haven of
 
 purpose-driven hospitality
 
 rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapies&mdash;ranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.
 
 
 
 
 
 We&rsquo;re assembling a
 
 pioneering team
 
 of healers, wellness practitioners, clinicians, and creatives&mdash;individuals who are passionate about elevating human potential and reshaping the future of life.
 
 
 
 
 
 
 Join Jayasom. Redefine the future of wellness.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 <ul>
 <li>
 Assist guests efficiently, courteously, and professionally in all Engineering related areas, maintaining high levels of service.
 </li>
 <li>
 Collect information and communicate efficiently with all resort departments to ensure that the information is correctly communicated and guests&rsquo; requests are fulfilled in a professional and timely manner.
 </li>
 <li>
 Log all engineering requests in proper system to ensure all issues are resolved promptly.
 </li>
 <li>
 Ensure all materials, tools and equipment are brought back and logged as per policy.
 </li>
 <li>
 Strive to continuously exceed guests&rsquo; expectations by anticipating their needs and requests.
 </li>
 <li>
 Ambassador of the company&rsquo;s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.
 </li>
 </ul>
 
 
 
 
 
 GENERAL RESPONSIBILITIES
 
 
 <ul>
 <li>
 Serve as the primary administrative support to the Engineering team.
 </li>
 <li>
 Manage departmental correspondence, memos, and internal communication.
 </li>
 <li>
 Maintain accurate records of all maintenance reports and documents.
 </li>
 <li>
 Create and maintain logs, reports, and inventories of tools, materials, and maintenance supplies.
 </li>
 <li>
 Coordinate with other departments (Housekeeping, Front Office, F&amp;B) to schedule maintenance work with minimal guest disruption.
 </li>
 <li>
 Assist in preparing monthly reports, maintenance schedules, and energy usage data.
 </li>
 <li>
 Liaise with external vendors and contractors for service appointments and documentation.
 </li>
 <li>
 Handle timekeeping, attendance records, and shift schedules for engineering staff.
 </li>
 <li>
 Process purchase requisitions, invoices, and budget tracking related to engineering supplies.
 </li>
 <li>
 Maintain effective communication with all levels of the organisation.
 </li>
 <li>
 Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.
 </li>
 <li>
 Maintain high level of professionalism and with exceptional level of confidentiality and integrity.
 </li>
 <li>
 Work collaboratively with colleagues within own department and all resort departments.
 </li>
 <li>
 Keep updated on all services and programmes available at the resort and promote them to guests.
 </li>
 <li>
 Proactively, participate in meetings, trainings, committees and community relations activities and programs.
 </li>
 <li>
 Work towards exceeding company&rsquo;s business targets.
 </li>
 <li>
 Take a positive, resourceful and innovative approach to every project.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 </li>
 </ul>
 
 
 
 
 
 KEY OPERATIONAL RESPONSIBILITIES
 
 
 <ul>
 <li>
 Attend and participate in daily pre- and post-shift meetings. Communicate openly and effectively with team members.
 </li>
 <li>
 Develop and maintain friendly professional relationships with guests to ensure 100% guest satisfaction.
 </li>
 <li>
 Deliver outstanding guest experience from pre-arrival to post departure.
 </li>
 <li>
 Ensure health and safety requirements are adhered to, including a personal knowledge of the correct usage of all cleaning products used.
 </li>
 <li>
 Manage and coordinate all guests&rsquo; and employees&rsquo; calls to the Engineering office.
 </li>
 <li>
 Prepare daily room assignments, expedite all guest requests as quickly as possible and records and relays all requests and information handled through the desk.
 </li>
 <li>
 Track and handle all departmental communication.
 </li>
 <li>
 Coordinate and schedule technicians to floors, rooms and public areas.
 </li>
 <li>
 Assist with the scheduling and room assignments to ensure proper coverage.
 </li>
 <li>
 Complete all paperwork such as filling out supply requisitions, maintenance request forms, and updating logbooks.
 </li>
 <li>
 Communicate discrepancies to the Head of Engineering.
 </li>
 <li>
 Answer telephone, dispatch orders and handle all basic office duties.
 </li>
 <li>
 Dispatch engineering work orders.
 </li>
 <li>
 Conduct month end inventories and compile reports within the due date.
 </li>
 <li>
 Monitor and control purchases and requisitions.
 </li>
 <li>
 Monitor stock and act accordingly if refill is needed.
 </li>
 <li>
 Coordinate with all departments at all times in order to guarantee timely release for arrivals.
 </li>
 <li>
 Manage and overlook daily operation on assigned rooms.
 </li>
 <li>
 Be aware of any OOS/OOO rooms in respective areas.
 </li>
 <li>
 Ensure all guests&rsquo; queries and requests are handled in a prompt, courteous and professional manner.
 </li>
 <li>
 Ensure all guests&rsquo; complaints are handled in a prompt and professional manner to ensure 100% guest satisfaction. Keep a record of guests&rsquo; complaints, actions taken and compensation provided.
 </li>
 <li>
 Maintain regular and effective communication with all resort departments to ensure a smooth running of the operations.
 </li>
 <li>
 Assist People Leaders in the preparation of daily reports and distribute to all relevant parties.
 </li>
 <li>
 Report any related accidents, or other injuries to the Head of Engineering.
 </li>
 <li>
 Ensure guest&rsquo;s portfolios are updated with all necessary information as per company policies and local requirements.
 </li>
 <li>
 Proactively collaborates and helps other resort departments as required.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.
 </li>
 <li>
 Proficiency in MS Office Suite (Excel, Word, Outlook), previous experience in hotel&rsquo;s work order systems.
 </li>
 <li>
 Strong organizational and communication skills.
 </li>
 <li>
 Basic knowledge of hotel engineering systems and maintenance terminology is a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 2+ years of administrative experience, preferably in hospitality or facilities management.
 </li>
 <li>
 Experience working with multicultural teams
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 should be fluent in English
 </li>
 <li>
 experienced in purchasing, documentation, and administrative coordination.
 </li>
 <li>
 Housekeeping services
 </li>
 <li>
 Luxury service standards
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Problem-solving
 </li>
 <li>
 Interpersonal savvy
 </li>
 <li>
 Communication proficiency
 </li>
 <li>
 Collaboration skills
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 proficient in computer skills
 </li>
 <li>
 Costumer service
 </li>
 <li>
 Teamwork and collaboration
 </li>
 <li>
 Global and cultural awareness
 </li>
 <li>
 Hotel information system
 </li>
 <li>
 Organization and time management
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Housekeeping equipment and cleaning product knowledge
 </li>
 </ul>
 
 
 
 
 
 Attitude:
 
 
 <ul>
 <li>
 Positive
 </li>
 <li>
 Creative and innovative
 </li>
 <li>
 Friendly and approachable
 </li>
 <li>
 Flexible and adaptable to change
 </li>
 <li>
 Reliable
 </li>
 <li>
 Empathetic
 </li>
 <li>
 Strong work ethics and integrity
 </li>
 </ul>
 
 
 
 
 
 
 Disclaimer:
 
 
 
 
 The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organisational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.
 
</div>

Engineering Coordinator

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