guest experience expert

guest service agent

Ayla Hotels & Resorts

1. Specific Duties and Responsibilities:1.1 Ensures incoming guests are given the highest possible personal service.1.2 Maintains effective communication with all related departments to ensure smooth service delivery.1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.1.4 Greets guests on their arrival ensuring they feel expected and welcome.1.5 Ensures the guest receives the accommodation he/she is expecting.1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.1.8 Maintains awareness of guest profile through the Wish.Net guest history.1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.1.10 Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times.2.2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.2.2 To generally promote and ensure good inter-departmental relations.2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.2.4 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.2.5 To adhere to Company and Hotel rules and regulations at all times.Job Type: Full-time

Guest Service Agent

Marriott International

<div>Additional Information 
Job Number25170513 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (UAE National)

Our Story:Alabbar Enterprises &amp; ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&amp;B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments &ndash; growth. Guided by our values and positivity, we bring prevailing international &amp; homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.Job Purpose:You will be the first point of contact for our customers, setting the tone for their dining experience. You will be responsible for managing reservations, coordinating with the kitchen and wait staff, and ensuring customer satisfaction.Job Responsibilities:<ul><li>Manage reservations using our online system. Comfortable with using CRM system.</li><li>Coordinate with kitchen and wait staff to ensure smooth operation.</li><li>Handle customer inquiries and complaints professionally.</li><li>Ensure customer satisfaction by providing excellent customer service.</li><li>Answering phone calls according to company standard procedures.</li><li>Relaying information regarding allergies and other guest requests to the service staff.</li><li>Showing the guest to the table and introducing the concept.</li><li>Accommodating special seating requests whenever possible.</li><li>Being knowledgeable about all the menu items, ingredients and recommendations</li></ul>Job Requirements:<ul><li>Previous experience in a similar role or in the hospitality industry.</li><li>Excellent English communication and interpersonal skills.</li><li>Ability to handle stressful situations and remain calm under pressure.</li><li>Good organizational skills and attention to details.</li><li>Knowledge of restaurant reservation systems.</li></ul>What We Offer:<ul><li>A supportive and friendly team.</li><li>Career growth opportunities.</li><li>Competitive salary and benefits.</li></ul>What We&rsquo;re Looking For:<ul><li>Experience in F&amp;B or a passion for customer service.</li><li>A positive attitude and teamwork spirit.</li><li>Ability to work in a &quot;fast-paced environment&rdquo;.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Al-Ayn: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you willing to do training in Dubai for 2 to 3 months?</li></ul>Location:<ul><li>Al-Ayn (Preferred)</li></ul>

Hostess I Al Ain

<div>Additional Information 
Job Number25170513 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Guest Experience Expert

Cozymeal

<div></div><div><div><div><div><div>Flexible Schedule</div>
<div>Manage your own calendar and accept bookings that work for your schedule.
</div></div><div></div><div><div>High Earnings</div>
<div>Boost your earnings or replace your full-time job.</div>
</div><div></div><div><div>Full Support</div>
<div>Our team does the marketing for you. We also support you from profile creation to receiving your earnings.
</div></div></div></div><div><h1 class="jobSectionHeader">Chef/Culinary Instructor, Al Ain, UAE</h1>
<div>IMPORTANT NOTE: To sign up, please visit: https://www.cozymeal.com/become-a-chef

If you're a culinary instructor in Al Ain, Cozymeal gives you the opportunity to showcase the culinary traditions of the UAE in immersive, hands-on classes. Share recipes like harees, lamb machboos and luqaimat with date syrup while teaching the history and hospitality behind each dish. As a culinary instructor in Al Ain, you can teach cooking classes in Al Ain on your own schedule, customizing your menus to reflect your style. Whether you're passionate about traditional Emirati fare or modern twists, Cozymeal handles marketing, guest booking and logistics so you can focus on delivering meaningful cooking experiences. Build a flexible business that lets you connect with guests from across the Emirates and beyond while celebrating the ingredients and flavors of the desert. Partner with Cozymeal today.

ABOUT COZYMEAL:

Cozymeal is the #1 platform for culinary experiences &amp; cookware in the US, Canada and around the world. Guests can book everything from cooking classes to corporate team building events to private chef services with local professional chefs. Besides that, guests can also find on Cozymeal other culinary experiences &amp; products, including food tours, mixology classes, wine tastings, cookware and step-by-step recipe videos. Cozymeal&rsquo;s platform is frequently used by consumers and some of the world's top companies in 120+ cities worldwide, and we have been featured in leading publications such as the Washington Post, Los Angeles Times, Fast Company and Thrillist, among others.

ENJOY THE MANY BENEFITS BY JOINING COZYMEAL, INCLUDING:
<ul>
<li>Income potential of up to $12,000/month (some make even more than that!)</li>
<li>Be your own boss</li>
<li>Set your own schedule, decide if you would like to work only 5 hours/week (Part-time) to 40 hours/week (Full-time)
</li><li>Reach new customers</li>
<li>Create and offer your own menus</li>
</ul>
IMPORTANT NOTE: To sign up, please visit: https://www.cozymeal.com/become-a-chef

REQUIREMENTS:
<ul>
<li>Based in Al Ain, UAE</li>
<li>Professional culinary background</li>
<li>Access to a venue from which you can host your cooking classes. This venue can also be your home.</li>
</ul>
SUCCESSFUL CHEFS ON COZYMEAL ALSO HAVE:
<ul>
<li>A venue (either your home or a great kitchen space, such as a restaurant or a commercial kitchen) to host your experiences</li>
<li>A comprehensive repertoire and ability to offer a variety of cuisines</li>
<li>Experience hosting cooking classes</li>
</ul>
Location: Al Ain, UAE</div></div></div>

Chef/Culinary Instructor

Bin Moosa & Daly

The CompanyBin Moosa and Daly LTD LLC is one of the first Abu Dhabi-based trading companies, serving the UAE local market for 50 years, with over DHS 140 million in annual turnover and almost 200 employees. The Company was established in 1967 by Michael F. Daly to service the emerging Abu Dhabi construction market.Over the years, the company has grown dramatically and expanded its portfolio of products to include pumps, hydraulic solutions, solar water heaters, manhole covers and anti-corrosion systems. We are the premier local assembler of high quality Packaged Pump sets and have active sales outlets in Abu Dhabi, Musaffah, Dubai, Sharjah and Al Ain.In addition to being a pioneer in the supply of water flow and pressure products, we cater to offshore developments with corrosion prevention, sealing technologies and hazardous area lighting. We sell top quality products sourced from over 14 countries, with a portfolio of more than 30 brands (10+ sole distributor).Job ObjectiveProactively support the Technical Services Division in all aspects of after sales service. As a member of the Service Team must lead by example, complying with the relevant operating procedures while ensuring that exceptionally high levels of customer satisfaction are delivered and maintained.Specific responsibilities:<ul><li>Take hands on approach and participate in system start-up and commissioning of equipment, work with other Service Technicians on onsite repairs.</li><li>Provide repair cost estimates and calculations for quotations.</li></ul><ul><li>Maintain full records of all materials used in each job and ensure that the invoicing and payments are promptly made upon completion of job.</li><li>Maintain time management in coordination with Service Coordinators.</li><li>Lead and co-ordinate technical root cause analysis, risk assessment, problem resolution and close out.</li></ul><ul><li>Serve existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.</li></ul><ul><li>Establish service by studying system requirements; ordering and gathering components and parts; carryout installation jobs as and when required; performing acceptance tests.</li><li>Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.</li><li>Documents service and installation actions by completing forms, reports, logs, and records.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED4,500.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license? (Required)</li></ul>

OUTDOOR SERVICE TECHNICIAN -ELECTRICAL(WATER PUMPS) MUST HAVE VALID UAE D/L

Omorfia Group LLC

Purpose of the Role:Support the Branch Manager in ensuring smooth front desk operations, maintaining excellent client service, and effectively managing branch administrative tasks and team coordination.Key Responsibilities:Front Desk OperationsOversee daily reception duties, ensuring clients are greeted warmly and technicians are informed of schedules. Maintain accurate records, cash handling, and adherence to SOPs. Ensure the reception area reflects brand standards and professionalism.Appointment &amp; System ManagementManage client bookings, reconfirmations, and follow-ups in the Phorest system. Ensure accurate client data, therapist scheduling, and leave management. Monitor branch checklists and maintain updated records and reports.Client Relations &amp; Service QualityDeliver a high standard of customer service by resolving client concerns promptly and professionally. Promote BBL services and retail products while maintaining a positive and welcoming branch environment.Team &amp; Branch SupportAssist the Branch Manager in daily operations, including reporting, stock control, scheduling, and cost management. Support team coordination, ensure compliance with policies, and supervise the branch in the manager&rsquo;s absence.Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a supervisor role, preferably in beauty, spa, or hospitality industries</li><li>Strong leadership and communication skills</li><li>Females only. Proficiency in Arabic and English is mandatory</li><li>Excellent customer service and problem-solving abilities</li><li>Detail-oriented with strong multitasking and organizational skills</li><li>Professional appearance and positive attitude</li><li>Ability to handle cash and daily reports accurately</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED9,000.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Duty Manager / Supervisor - Arabic Speaker

Explore 43+ Guest service agent in Al Ayn this November. Find roles across top companies and apply now to boost your career.