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client delivery manager – ai saas

data management officer

head of delivery management

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader">About The Role</h3>
We&rsquo;re looking for a Head of Delivery Management who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.<h3 class="jobSectionHeader">
What You'll Do</h3><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul>
Requirements<ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Head of Delivery Management

Brainlake

<div>
 
 About The Role
 
 
 
 We're looking for a
 
 Head of Delivery Management
 
 who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
 
 
 The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes
 </li>
 <li>
 Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting
 </li>
 <li>
 Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads
 </li>
 <li>
 Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking
 </li>
 <li>
 Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics
 </li>
 <li>
 Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules
 </li>
 <li>
 Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies
 </li>
 <li>
 Standardize methodologies, templates, quality frameworks to enhance delivery predictability
 </li>
 <li>
 Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams
 </li>
 <li>
 Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans
 </li>
 <li>
 Provide transparent, data-driven reporting to senior leadership and governance bodies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in digital delivery, transformation, or enterprise program management
 </li>
 <li>
 8+ years in senior leadership roles within multi-vendor, SI-led delivery environments
 </li>
 <li>
 4+ years of experience in a top tier consulting firm.
 </li>
 <li>
 Proven track record managing large-scale digital ecosystems across multiple domains
 </li>
 <li>
 Strong technical fluency in cloud-native, API-first, and DevSecOps environments
 </li>
 <li>
 Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management
 </li>
 <li>
 Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred
 </li>
 <li>
 Exceptional vendor management, financial control, and data-driven decision-making skills
 </li>
 </ul>
</div>

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Chief of Staff serves as the principal strategic advisor to the Business Head, ensuring effective oversight of business performance, marketing, and the PMO Office. This role blends strategic, managerial, and administrative responsibilities to drive operational excellence, enhance decision-making, and ensure the alignment of all projects with organizational objectives. The position requires a highly capable leader with strong business acumen who can translate strategy into action, manage complex initiatives, and represent the Business Head in both internal and external forums.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Partner with the Business Head to define, prioritize, and execute strategic plans and initiatives in line with organizational goals.
 </li>
 <li>
 Translate business strategies into actionable programs and oversee initiatives from inception to successful delivery.
 </li>
 <li>
 Lead and monitor special projects on behalf of the Business Head, ensuring alignment with long-term strategic objectives.
 </li>
 <li>
 Provide regular reporting and performance updates to senior leadership.
 </li>
 <li>
 Oversee and manage the Business Head&rsquo;s administrative, operational, and financial activities.
 </li>
 <li>
 Handle executive communications to internal and external stakeholders, ensuring clarity, consistency, and alignment with organizational priorities.
 </li>
 <li>
 Conduct market research, competitor benchmarking, and financial analysis to identify growth opportunities and potential risks.
 </li>
 <li>
 Review and interpret financial reports and business metrics, offering insights and recommendations for informed decision-making.
 </li>
 <li>
 Develop communication frameworks to foster collaboration between the Business Head&rsquo;s office and various departments.
 </li>
 <li>
 Streamline processes, implement efficiencies, and drive organizational productivity.
 </li>
 <li>
 Act as liaison between executives, leadership teams, and staff on company climate, project progress, proposals, and strategic planning.
 </li>
 <li>
 Establish office standards and procedures, including hiring and managing executive office personnel.
 </li>
 <li>
 Support leadership in measuring team performance, and provide tactical guidance to implement new initiatives.
 </li>
 <li>
 Promote a culture of accountability, collaboration, innovation, and continuous improvement.
 </li>
 <li>
 Represent the Business Head in executive meetings, internal forums, and external engagements as required.
 </li>
 </ul>
 
 
 
 
 
 Job Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Strong business acumen with a comprehensive understanding of organizational strategy and operations.
 </li>
 <li>
 Proven expertise in project management and program delivery.
 </li>
 <li>
 Strong financial and analytical skills to support data-driven decision-making.
 </li>
 <li>
 Exceptional communication and presentation skills, with the ability to represent senior leadership effectively.
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment.
 </li>
 <li>
 Visionary thinking to contribute to long-term organizational success.
 </li>
 <li>
 Excellent interpersonal skills to build trusted relationships across stakeholders.
 </li>
 <li>
 High discretion in handling confidential and sensitive information.
 </li>
 <li>
 ERP proficiency, preferably with SAP functional knowledge, is essential.
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 Minimum of 15 years of professional experience, including at least 10 years in senior management or leadership roles.
 </li>
 <li>
 Minimum of 5 years of GCC experience is preferred.
 </li>
 </ul>
 
 
 
 
 
 Education Requirements
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Business Administration or a related field (preferred).
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related discipline (required).
 </li>
 </ul>
 
 
</div>

Chief of Staff

DOHA BANK

<div>
 
 
 Job Title:
 
 Department Head &ndash; Application Support
 
 
 
 Function:
 
 Digital Systems &amp; Information Technology (DS&amp;IT)
 
 
 
 Department:
 
 IT Applications Delivery
 
 
 
 Reports to:
 
 Head of IT Delivery
 
 
 
 
 
 
 
 Role Objective
 
 
 
 
 Lead and manage the Application Support function at Doha Bank, overseeing enterprise systems including Channels, Cards &amp; Payments, Core Banking, Integration, Business Applications, and IT Service Desk. Ensure optimal performance, strategic alignment, and continuous improvement of application services in support of business goals.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Strategic
 
 
 <ul>
 <li>
 Align application support strategy with overall IT and business objectives.
 </li>
 <li>
 Support IT leadership in budgeting, planning, and performance metrics.
 </li>
 <li>
 Drive innovation and transformation initiatives across the bank.
 </li>
 <li>
 Ensure compliance with regulatory requirements (e.g., QCB).
 </li>
 <li>
 Represent the bank in external forums and partnerships.
 </li>
 </ul>
 
 
 Operational
 
 
 <ul>
 <li>
 Oversee daily operations of the application support team.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests.
 </li>
 <li>
 Monitor and enhance application performance and stability.
 </li>
 <li>
 Implement ITSM processes (incident, problem, change management).
 </li>
 <li>
 Ensure SLA compliance and stakeholder satisfaction.
 </li>
 <li>
 Lead root cause analysis and continuous improvement efforts.
 </li>
 <li>
 Manage application lifecycle: requirements, integration, optimization, and support.
 </li>
 <li>
 Collaborate with business units, vendors, and IT teams on projects and enhancements.
 </li>
 <li>
 Develop and enforce policies, procedures, and roadmaps.
 </li>
 <li>
 Support audits, compliance, and risk management activities.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop the application support team.
 </li>
 <li>
 Conduct performance reviews and support career development.
 </li>
 <li>
 Participate in recruitment and succession planning.
 </li>
 <li>
 Promote a culture of accountability, learning, and service excellence.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Key Interactions
 
 
 
 
 
 Internal:
 
 
 
 Strategy, Business Units, Product Teams, BI, Distribution, IT, Subsidiaries, Overseas Branches
 
 
 
 External:
 
 
 
 Regulators, Vendors, Consultants, Customers, Partners.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Information Systems, or related field
 </li>
 <li>
 Master&rsquo;s in Management or related discipline (preferred)
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 13&ndash;18 years in banking/financial services
 </li>
 <li>
 Proven leadership in IT business applications
 </li>
 <li>
 Strong background in application maintenance and optimization
 </li>
 </ul>
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Deep knowledge of banking systems and middleware
 </li>
 <li>
 Application architecture and lifecycle management
 </li>
 <li>
 Programming and debugging proficiency
 </li>
 <li>
 Agile, DevSecOps, CI/CD practices
 </li>
 <li>
 Project and change management
 </li>
 <li>
 Business analysis and IT strategy alignment
 </li>
 </ul>
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 
 Leadership:
 
 Strategic thinking, decision-making, performance management
 </li>
 <li>
 
 Results Delivery:
 
 Planning, problem-solving, analysis
 </li>
 <li>
 
 Operational Agility:
 
 Resource management, adaptability, change readiness
 </li>
 <li>
 
 Customer Focus:
 
 Quality commitment, relationship management
 </li>
 <li>
 
 Collaboration:
 
 Communication, respect, influence
 </li>
 </ul>
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 PMP, CBAP, or equivalent technical certifications
 </li>
 </ul>
 
 
</div>

Department Head – IT Applications Support

ECCO Gulf Majorel Qatar

<div>Job Summary 
Responsible for managing day-to-day operations and facilities management services by effectively establishing and implementing work procedures. This role ensures smooth and efficient facility services and supports organizational goals through strategic contract and safety management.

Key Responsibilities
<ul>
<li>Support the development of the Administration Services business plan in alignment with the organization&rsquo;s strategic direction.</li>
<li>Contribute to the development and continuous improvement of Administration Services policies, procedures, and processes.</li>
<li>Assist the Section Head in organizing workflow and coordinating tasks within the section.</li>
<li>Manage contracts related to Facilities Management, such as cleaning, pantry, and security services, including implementing access management procedures.</li>
<li>Monitor and assess overall safety and security of the premises in accordance with the organization's Health and Safety Policy. Identify issues and issue corrective instructions as needed.</li>
<li>Produce weekly inspection reports on work performed by service providers to ensure compliance with contractual terms and standards.</li>
<li>Ensure adherence to the organization&rsquo;s safety and evacuation plans and procedures as per the building&rsquo;s security protocols.</li>
<li>Manage and coordinate all tasks related to facilities management to ensure services are delivered efficiently and effectively.</li>
<li>Manage all health and safety services, facilities management services, and the provision of driver services.</li>
<li>Manage and coordinate any additional tasks related to Facilities Management, as directed by the Section Head, to ensure proper and efficient service delivery.</li>
</ul>
Education
<ul>
<li>Bachelor&rsquo;s degree in Physical Rehabilitation Medicine or a related field.
</li>
</ul>Experience
<ul>
<li>Minimum of 8 years of relevant work experience in facilities management or a related administrative services role.</li>
</ul>
Key Performance Areas
<ul>
<li>Managing contracts for facilities and support services
</li>
<li>Identifying relevant learning and development opportunities
</li>
<li>Supporting strategic organizational initiatives
</li>
<li>Implementing policies and procedures accurately
</li>
<li>Creating and maintaining service request forms
</li>
</ul>Behavioral Competencies
<ul>
<li>Analytical and Problem-Solving Skills
</li>
<li>Collaboration and Partnering
</li>
<li>Accountability
</li>
</ul>Technical Competencies
<ul>
<li>Facilities Management
</li>
<li>Fleet Management</li></ul></div>

Facility Coordinator

<div>
 
 
 Role Objective
 
 
 
 The incumbent will be charged with the overall responsibility of conducting the examination and the analysis of internal controls and Bank operations. The job holder will develop sufficient audit scope, perform test procedures, and prepare audit reports in conformance with Doha Bank standards. The Auditor will test current Bank controls and report findings, as per the department standards, to the respective Department Head and Section Head.
 
 
 The job holder will work closely with the Department Head and/or Section Head in performing and performing complex level professional internal audit work and ensuring adequate audit coverage for information systems and applications implemented at Doha Bank. The incumbent will also be responsible for handling special projects such as investigations or tasks, as advised by the Department Head.
 
 
 
 
 
 
 Operational Roles and Responsibilities:
 
 
 <ul>
 <li>
 Assist the Department Head and IS&amp;T Audit Team in identifying and evaluating the Bank's risk areas and suggesting workable recommendations.
 </li>
 <li>
 Draft and finalize audit reports following the Department&rsquo;s audit reporting standards.
 </li>
 <li>
 Perform audits and reviews, covering General Computer Controls, General Application Controls, and Specific Applications Controls.
 </li>
 <li>
 Follow the Annual Audit Plan and contribute to it, as and when required.
 </li>
 <li>
 Abide by the Audit Policy, Standards, and Procedures.
 </li>
 <li>
 Perform audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting auditee processes and procedures.
 </li>
 <li>
 Contribute to the preparation of the annual Risk-based Audit Program in accordance with the functions and policies of the Bank and execution of the Annual Audit Plan.
 </li>
 <li>
 Comply with the Bank's policies, procedures, and regulatory requirements.
 </li>
 <li>
 Responsible for tracking and perform Audit follow-up reviews timely with the status of audit recommendations.
 </li>
 <li>
 Test effectiveness of accounting and risk management controls of the Bank.
 </li>
 <li>
 Examine as follow-up with such procedures and controls and Audit the Bank's accounts and records.
 </li>
 <li>
 Obtain background information on the areas to be audited.
 </li>
 <li>
 Gather preliminary information on risks and controls for an individual internal audit project or assignment.
 </li>
 <li>
 As per the audit plan, test the control compliance with the laws and regulations applicable to the Bank and report to the Department Head, who will, in turn, escalate issues to the Chief Internal Auditor and the Audit, Compliance, and Risk Committee, as and when required.
 </li>
 <li>
 Evaluate various functional processes and related controls.
 </li>
 <li>
 Ensure that the audit approach describes in detail the nature, timing, and extent of the internal audit procedures for an individual audit project.
 </li>
 <li>
 Contribute to the preparation of work programs that are aligned with the engagement scope and requirements.
 </li>
 <li>
 Review the documents gathered by the Internal Auditor throughout the development and administration of surveys, conducting interviews, the composition of summary memos, and preparation of working papers.
 </li>
 <li>
 Work closely with the Department Head to communicate the results of the Audit and advisory projects via written reports and oral presentations to Executive Management.
 </li>
 <li>
 Develop and maintain productive auditee and staff relationships through individual contacts and group meetings.
 </li>
 <li>
 Direct the examination/evaluation of the adequacy and effectiveness of the IT control systems in place across key processes that incur risk, as per the audit plan.
 </li>
 <li>
 Direct the review of processes in place, as per the audit plan, to ensure compliance with legal and regulatory requirements, code of conduct, and policies/procedures.
 </li>
 <li>
 Review the testing procedures adopted for controls on the existing MIS relating to information technology and security systems to determine the adequacy, accuracy, and reliability of the reports and records generated by the referenced systems.
 </li>
 <li>
 Stay ahead of general business/economic developments and new pronouncements/standards to gain an understanding of their links and impact to the auditee's Business. Understand and apply technical standards.
 </li>
 <li>
 Pursue professional development opportunities, including external and internal training and professional association memberships, and share information gained with other Internal Audit employees.
 </li>
 <li>
 Ensure high standards of confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Coordinate with Department Heads of various functions across Doha Bank to ensure the response to auditors' queries and follow-up implementation of agreed recommendations.
 </li>
 <li>
 Respect the authorities delegated by the Chief Internal Auditor, Department Head, and delegate authorities to subordinates, where necessary and applicable.
 </li>
 <li>
 Attend meetings with the Department Head and take minutes, as and when required.
 </li>
 <li>
 Perform other related Internal Audit work as assigned by the Department Head.
 </li>
 <li>
 Coordinate with the Department Head and provide information to external auditors, as and when required, to facilitate periodic audits.
 </li>
 <li>
 Responsible for meeting set targets, time, and objectives and the performance of the Internal Audit &ndash; Information Systems and Technology function against Annual Audit Plan and other set objectives through regular follow-up with function employees.
 </li>
 <li>
 Manage the Department, TeamMate, and perform CAAT and Data Analytics using ACL and/or IDEA tools, whenever applicable.
 </li>
 <li>
 Manage and administer the TeamMate Audit Management System, provide support and training as needed.
 </li>
 </ul>
 
 
 
 
 
 Information Systems and Technology Audit - GCC, GAC, AC Testing
 
 
 
 
 
 Functions &amp; Responsibilities (Major Duties):
 
 
 
 
 Timely ensure the performance of the following audit activities to assess the established internal control procedures by examining records, reports, operating practices, and documentation revolving around databases and applications:
 
 <ul>
 <li>
 Verify assets and liabilities by comparing items to documentation.
 </li>
 <li>
 Prepare special audit and control reports by collecting, analyzing, and summarizing database and application information and trends revolving around them.
 </li>
 <li>
 Manage and review security and report incidents revolved around applications and databases.
 </li>
 <li>
 Review and assess the root causes analysis and resolutions.
 </li>
 <li>
 Periodic reviews back-ups and recovery procedures
 </li>
 <li>
 Review of Database server's configuration and hardening.
 </li>
 <li>
 Review of Application server's configuration and hardening.
 </li>
 <li>
 Review the troubleshooting and resolving of database and application problems.
 </li>
 <li>
 Ensure audit files are maintained and documented and then reviewed.
 </li>
 <li>
 Ensure that the draft reports are timely, complete, accurate, and valid before submitting them to the audit management.
 </li>
 <li>
 Ensure completing the assigned audit project, as planned, with the required quality, and submit the full results, audit file, reports following the department standards to the Department Head for review before finalization.
 </li>
 <li>
 Ensure audit files are maintained and documented and then reviewed.
 </li>
 <li>
 Ensure that the draft reports are timely, complete, accurate, and valid before submitting them to the audit management.
 </li>
 <li>
 Ensure completing the assigned audit project, as planned, with the requires quality, and submit the full results, audit file, reports following the department standards to the department head for review before finalization.
 </li>
 <li>
 Ensure that the following Information Systems audit and review activities are adequately performed:
 </li>
 <li>
 Audit and internal control review procedures are implemented to detect possible violations of information security policies, standards, and procedures.
 </li>
 <li>
 Internal audit activities are carried out by designated personnel within the area of responsibility.
 </li>
 <li>
 Identify control exceptions and analyze and identify their underlying root causes. Escalate control exceptions and report to stakeholders appropriately.
 </li>
 <li>
 A monitoring framework is developed, defining the scope, methodology, and process to be followed for measuring Security Solutions and service delivery and monitoring IS' contribution to the Business.
 </li>
 <li>
 Controls are in place, ensuring audit activities are executed with minimal risk of disruptions to business processes and production systems.
 </li>
 </ul>
 
 
 
 
 
 RERQUIRED COMPETENCIES, KNOWLEDGE, AND EXPERIENCE
 
 
 
 
 Education and Training:
 
 
 <ul>
 <li>
 Degree in Computer Science or Computer Engineering Science or relevant Business educational degrees
 </li>
 <li>
 Understanding of multiple technology domains, including software development, Windows, database management, networking, and UNIX (preferred).
 </li>
 <li>
 Understanding of information security standards, best practices for securing computer systems, and applicable laws and regulations.
 </li>
 </ul>
 
 
 Professional Qualifications:
 
 
 <ul>
 <li>
 Professional qualifications such as CIA, CISA, CPA, CFE, CRISC, CISM, CISSP.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 08-12 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 </ul>
 
 
</div>

Senior Auditor - Information Systems & Technology

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

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Store Director