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assistant manager - supply chain management Jobs in Mumbai

assistant manager - supply chain management

deputy manager - supply chain Jobs in Mumbai

deputy manager - supply chain

head - supply chain planning Jobs in Mumbai

head - supply chain planning

head of logistics

head supply chain planning

Shalina Healthcare

<div>
 
 
 About Shalina Healthcare:
 
 
 
 Shalina Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa. For the last 40 years we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, and nutrition. We have a track record few can match and our brands are among the most trusted in Africa.
 
 
 
 
 
 We are proud of our history and have big ambitions for the future. Our vision for 2030 is to be the health champion of Sub-Saharan Africa. To achieve this, we are looking for the right people to join us and create a lasting impact not just within our company but on the communities we serve.
 
 
 Everyone in our company has a crucial role to play, and we are looking for people who identify with our Core Values and are as passionate about our Mission as we are.
 
 
 
 
 
 The Global Supply Organization is a multi-continental Function that comprises of the entire Value Chain from product conceptualization to delivery to the commercial front. Within the Global Supply Organization are included, Research &amp; Development, Project Management, Manufacturing, Quality, Supply Chain Management and Logistics.
 
 
 
 
 
 
 Department:
 
 Supply Chain
 
 
 
 Designation:
 
 General Manager
 
 
 
 Role:
 
 Head - Supply Planning
 
 
 
 Reporting to:
 
 Vice President &ndash; Supply Chain
 
 
 
 Location:
 
 Turbhe (Navi Mumbai)
 
 
 
 
 
 
 
 What you become a part of:
 
 
 
 
 The Head of Supply Planning is responsible for leading and managing the supply planning process for the organization globally. This role ensures the efficient and effective planning of supply to meet the demands of the market, optimizing inventory levels, and ensuring high service levels. The Head of Supply Planning will work closely with various departments, including manufacturing, procurement, logistics, and sales, to develop and implement supply chain strategies that support the organization's goals and objectives. This role has a direct responsibility to the Global Head of Supply Chain &amp; works closely with the GSO Leadership Team as well as the OU Sales Organization, to develop and implement strategies that align with the long-term goals and optimize business performance. The ideal incumbent will have a deep understanding of the pharmaceuticals industry, strong analytical skills, and a proven track record of strategic leadership.
 
 
 
 
 
 
 What to expect:
 
 
 
 
 Strategic Planning:
 
 
 <ul>
 <li>
 Develop and implement comprehensive supply planning strategies to ensure optimal inventory levels, meet customer demand, and support business growth.
 </li>
 <li>
 Collaborate with senior management to align supply planning activities with overall business objectives.
 </li>
 </ul>
 
 
 Supply Chain Management:
 
 
 <ul>
 <li>
 Oversee the end-to-end supply planning process, including demand forecasting, inventory management, production planning, and procurement.
 </li>
 <li>
 Ensure timely and accurate supply of products to meet market demand and customer service level agreements (SLAs).
 </li>
 </ul>
 
 
 Team Leadership:
 
 
 <ul>
 <li>
 Lead, mentor, and develop the supply planning team, fostering a culture of continuous improvement and excellence.
 </li>
 <li>
 Set performance objectives, provide regular feedback, and conduct performance reviews.
 </li>
 </ul>
 
 
 Collaboration
 
 :
 
 <ul>
 <li>
 Work closely with manufacturing, procurement, logistics, sales, and marketing teams to ensure alignment and coordination of supply chain activities.
 </li>
 <li>
 Build strong relationships with key stakeholders, both internal and external, to drive collaboration and achieve common goals.
 </li>
 </ul>
 
 
 Performance Monitoring:
 
 
 <ul>
 <li>
 Monitor and analyze supply chain performance metrics, identifying areas for improvement and implementing corrective actions as needed.
 </li>
 <li>
 Utilize data analytics and supply chain software to optimize planning processes and improve efficiency.
 </li>
 </ul>
 
 
 Risk Management:
 
 
 <ul>
 <li>
 Identify and mitigate supply chain risks, developing contingency plans to address potential disruptions.
 </li>
 <li>
 Ensure compliance with regulatory requirements and industry standards.
 </li>
 </ul>
 
 
 Continuous Improvement:
 
 
 <ul>
 <li>
 Drive continuous improvement initiatives to enhance supply chain efficiency, reduce costs, and improve service levels.
 </li>
 <li>
 Stay abreast of industry trends, best practices, and emerging technologies to ensure the organization remains competitive.
 </li>
 </ul>
 
 
 
 
 
 Essential qualifications, experience, and skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain management, Business Administration, Engineering, or a related field. A master&rsquo;s degree or relevant certification (e.g., APICS, CSCP) is preferred.
 </li>
 <li>
 Minimum of 18 years of experience in supply planning, supply chain management, or a related field, preferably within the pharmaceutical industry.
 </li>
 <li>
 Proven experience in a leadership role with a track record of successfully managing and developing high-performing teams.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
 </li>
 <li>
 Proficiency in supply chain planning software and tools (e.g., SAP, Oracle, JDA).
 </li>
 <li>
 Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 
 Work Environment:
 
 
 
 <ul>
 <li>
 This position is based in an office environment with occasional travel to manufacturing sites, suppliers, and other company locations as required.
 </li>
 <li>
 The role may require extended hours during peak periods or in response to urgent supply chain issues.
 </li>
 </ul>
 
 
</div>

Head - Supply Chain Planning

Thermax Limited

<div>
 Title: Plant Head Solapur Manufacturing Facility.
 
 
 
 Location:
 
 Solapur, Maharashtra.
 
 
 
 Department:
 
 Operations / Manufacturing.
 
 
 
 Reporting To:
 
 Operations Head.
 
 
 
 Brief Job Description
 
 
 
 <ul>
 <li>
 The Plant Head will be responsible for leading end-to-end factory operations at Thermaxs Solapur plant, with a focus on achieving operational efficiency , Monthly outputs , ensuring statutory and regulatory compliance, fostering a culture of safety and quality, and driving continuous improvement.
 </li>
 <li>
 The role demands strong leadership in production, maintenance, HR/ER, supply chain coordination, quality assurance, and administration.
 
 
 </li>
 </ul>
 
 Key Roles &amp; Responsibilities
 
 
 
 
 Plant Operations Management:
 
 
 
 <ul>
 <li>
 Oversee daily manufacturing activities to ensure Monthly outputs in line with the Business planning ,timely delivery, quality output, and cost control.
 </li>
 <li>
 Lead production planning, execution, stores &amp; inventory management and monitoring in alignment with sales forecasts and customer orders.
 </li>
 <li>
 Ensure machine uptime, process reliability, and throughput maximization through effective maintenance coordination.
 
 
 </li>
 </ul>
 
 Administration &amp; Compliance
 
 
 
 <ul>
 <li>
 Implement company policies, SOPs, and statutory rules across all functional areas.
 </li>
 <li>
 Handle factory licensing, labor laws, EHS regulations, and other government compliances.
 </li>
 <li>
 Conduct periodic audits (internal &amp; external) for process and statutory adherence.
 
 
 </li>
 </ul>
 
 Industrial Relations &amp; Workforce Management
 
 
 
 <ul>
 <li>
 Lead harmonious industrial relations (IR) with union and non-union workforce.
 </li>
 <li>
 Address grievances, disciplinary matters, and ensure workforce motivation and productivity.
 </li>
 <li>
 Coordinate with HR for recruitment, training, performance evaluation, and legal compliance.
 
 
 </li>
 </ul>
 
 Health, Safety &amp; Environment (HSE)
 
 
 
 <ul>
 <li>
 Drive a zero-accident culture; ensure compliance with ISO 14001, ISO 45001, and safety norms.
 </li>
 <li>
 Conduct safety drills, toolbox talks, and enforce use of PPE and safe work practices.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Digitization
 
 
 
 <ul>
 <li>
 Drive lean initiatives, Kaizens, TQM, TCM, TPM, and 5S to improve productivity and efficiency.
 </li>
 <li>
 Support digitization of plant operations, asset tracking, energy monitoring, and data-driven decisions.
 
 
 </li>
 </ul>
 
 Stakeholder Coordination
 
 
 
 <ul>
 <li>
 Liaison with supply chain, sales, project management, quality, commercial and finance teams for smooth plant operations.
 </li>
 <li>
 Host customer visits, audits, and ensure factory readiness to meet client-specific requirements.
 
 
 </li>
 </ul>
 
 Asset &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Manage assets, maintenance schedules, spares planning, and disposal as per company guidelines.
 </li>
 <li>
 Ensure accurate stock levels and efficient utilization of materials and consumables.
 </li>
 <li>
 Responsible for overall inventory management including raw materials, WIP, finished goods, consumables, and spares, ensuring optimal stock levels, minimum working capital, and alignment with production schedules.
 </li>
 <li>
 Should be able to operate ERP-based material control and support SCM in improving inventory turnover ratio.
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Prepare and present daily/weekly/monthly MIS reports to management.
 </li>
 <li>
 Maintain accurate documentation of production, maintenance, safety incidents, and legal compliances.
 
 
 </li>
 </ul>
 
 Desired Profile &amp; Skills
 
 
 
 
 Education:
 
 B.E/ B.Tech in Mechanical/Electrical/Production or related field; MBA/PGDM preferred.
 
 
 
 Experience:
 
 15 TO 20 years, with at least 5 years in a senior leadership role in plant/factory operations.
 
 
 
 Knowledge Areas
 
 
 
 <ul>
 <li>
 Factory Act, Labour Laws, and Environmental Regulations.
 </li>
 <li>
 ISO, TPM, TCM, TQM, Lean Manufacturing.
 </li>
 <li>
 Budgeting, Cost Control, and CAPEX Planning.
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 Knowledge of manufacturing and plant maintenance; Proficiency in MS Office, ERP/SAP, CMMS tools.
 
 
 
 Leadership Attributes
 
 
 
 <ul>
 <li>
 Strong decision-making and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to build teams and drive performance.
 </li>
 <li>
 Crisis management and conflict resolution capability.
 
 
 </li>
 </ul>
 (ref:iimjobs.com)
</div>

Thermax - Plant Head

Reliance Industries Limited

<div>
 
 Job Description: Digitization Lead Logistics
 
 
 
 
 Experience Required:
 
 1520 years
 
 
 
 Preferred Industry Background:
 
 Logistics / Supply Chain / Manufacturing / Oil &amp; Gas / Bio Energy
 
 
 
 Location:
 
 [Insert Location]
 
 
 
 Reports To:
 
 Head Supply Chain / Logistics
 
 
 
 Role Overview
 
 
 
 We are seeking a seasoned professional to lead the
 
 digitization of logistics operations
 
 within our fast-growing Bio Energy business. The ideal candidate will have hands-on experience in
 
 conceptualizing, developing, and implementing end-to-end supply chain digital tools
 
 , leveraging
 
 SAP, BI, and other SCM technologies
 
 to enhance operational efficiency, visibility, and control.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Development of Customized Software Solutions
 </li>
 <li>
 Gather business requirements, validate existing processes, and design As-Is vs To-Be system workflows.
 </li>
 <li>
 Lead the development and deployment of tailored software solutions to streamline logistics operations.
 </li>
 <li>
 System &amp; Data Analysis
 </li>
 <li>
 Perform KPI analysis, trend tracking, and root cause identification for logistics performance improvement.
 </li>
 <li>
 Ensure data integrity and integration across SAP and other SCM platforms.
 </li>
 <li>
 Dashboard &amp; Reporting Development
 </li>
 <li>
 Build and manage real-time dashboards using BI, Tableau, or equivalent tools to support strategic and operational decisions.
 </li>
 <li>
 Digital Systems Development &amp; Integration
 
 
 </li>
 </ul>
 Support and oversee the ongoing development of key digital initiatives, including:
 
 
 <ul>
 <li>
 End-to-End SAP Cycle: Truck-in to ePOD (Electronic Proof of Delivery)
 </li>
 <li>
 TYMS: Truck Yard Management System
 </li>
 <li>
 DMS: Driver Management System
 </li>
 <li>
 CBG Truck Prioritization: Synchronization &amp; routing
 </li>
 <li>
 VTS: Vehicle Tracking System
 </li>
 <li>
 BELT: Bio Energy Logistics Control Tower
 </li>
 <li>
 FMS: Freight Management System (Workflow Automation)
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong proficiency in SAP (preferably HANA), Business Intelligence (BI) tools, and Tableau.
 </li>
 <li>
 Proven experience in digital transformation of logistics/supply chain functions.
 </li>
 <li>
 Sound understanding of hardware-software integrations and vendor system interfaces.
 </li>
 <li>
 Strong project management, analytical, and stakeholder communication skills.
 </li>
 <li>
 Ability to translate business requirements into scalable digital solutions.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelors / Masters degree in Engineering, Supply Chain, or IT-related disciplines.
 </li>
 <li>
 Prior experience in designing and implementing logistics automation systems.
 </li>
 <li>
 Exposure to Bio Energy, Renewable, or Manufacturing sectors is a plus.
 </li>
 </ul>
</div>

Digitization - Logistics | Bio Energy

Alkem Laboratories Ltd.

<div>
 
 
 About Alkem:
 
 
 
 
 
 
 Alkem Laboratories Limited is an Indian multinational pharmaceutical company headquartered in Mumbai, that manufactures and sells pharmaceutical generics, formulations and nutraceuticals in India and globally over 50 countries. We have consistently been ranked amongst the five pharmaceutical companies in India. Our portfolio includes illustrious brands like Clavam, Pan, Pan-D, and Taxim-O, which feature amongst the top 50 pharmaceutical brands in India.
 
 
 
 
 
 
 Purpose of the Role:
 
 
 
 
 
 
 To manage the Global Supply Chain Control Tower, ensuring real-time end-to-end visibility, inventory control, and execution of strategic supply chain improvement projects across Alkem&rsquo;s global operations.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Global Supply Chain Control Tower:
 </li>
 </ul>
 
 
 
 
 Drive real-time, end-to-end (E2E) visibility across the global supply chain.
 
 
 Enable prescriptive and predictive decision-making through data-driven insights.
 
 
 Facilitate proactive collaboration with internal and external stakeholders to resolve critical supply chain issues.
 
 
 
 
 <ul>
 <li>
 Inventory Control &amp; Management:
 </li>
 </ul>
 
 
 
 
 Monitor and optimize inventory levels across global locations.
 
 
 Implement best practices to reduce excess and obsolete inventory.
 
 
 Ensure alignment with business goals and customer service levels.
 
 
 
 
 <ul>
 <li>
 Supply Chain Improvement Projects:
 </li>
 </ul>
 
 
 
 
 Lead and support cross-functional initiatives aimed at enhancing supply chain efficiency and agility.
 
 
 Identify and implement automation and digitization opportunities to streamline operations.
 
 
 
 
 <ul>
 <li>
 Annual Operating Plan (AOP) &amp; Long-Range Planning (LRP):
 </li>
 </ul>
 
 
 
 
 Contribute to the development and execution of AOP and LRP for supply chain functions.
 
 
 Align supply chain strategies with organizational goals and market dynamics.
 
 
 
 
 <ul>
 <li>
 Change Management &amp; Risk Mitigation:
 </li>
 </ul>
 
 
 
 
 Drive de-risking initiatives and change management programs to ensure business continuity.
 
 
 Support transformation projects with structured change frameworks.
 
 
 
 
 <ul>
 <li>
 Strategic &amp; Tactical Planning:
 </li>
 </ul>
 
 
 
 
 Support strategic planning through scenario analysis and supply chain modeling.
 
 
 Implement tactical plans to address short-term challenges and opportunities.
 
 
 
 
 
 
 Qualification &amp; Preferred Experience:
 
 MBA with 3-4 years of relevant supply chain experience working in Pharma industry.
 
</div>

Deputy Manager - Supply Chain

Accenture in India

<div>
 
 Skill required:
 
 Fulfill - Order Management
 
 
 
 Designation:
 
 Supply Chain Operations Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 "Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our services. Assess, Design, Build and Implement best practices on process, organization, and technology for Supply Planning capabilities including Inventory Planning/Optimization, Materials Requirements Planning, Distribution Requirements Planning, Supplier Collaboration and Supply Planning within Integrated Planning. You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and execution Work collaboratively with the team ensuring operations delivery
 
 
 <ul>
 <li>
 Ensure daily KPI&rsquo;s/SLA are met without any miss. Need to be a good team player, involve the team members for smooth day to day operation
 </li>
 <li>
 Assist lead&rsquo;s in giving necessary inputs for allocation of workload within team
 </li>
 <li>
 Should be able to understand team pulse and react effectively Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. " What are we looking for? "Responsible for delivering various Supply Chain initiatives majorly focused on delivery assurance, exception management &amp; inventory management.
 </li>
 <li>
 Determine the required materials and generating purchase orders.
 </li>
 <li>
 Scheduling and overseeing the supply and delivery of materials and products.
 </li>
 <li>
 Liaising with customers, suppliers, and distributors.
 </li>
 <li>
 Managing inventory issues, schedule changes, and cancellations.
 </li>
 <li>
 Work closely with client and address risks/queries independently
 </li>
 <li>
 Generate client required reports and agreed frequencies.
 </li>
 <li>
 Work closely with leads to understand their supply chain goals. To align business requirements with systems and process solutions that ensure overall objectives are met. Provide Root cause analysis, What if analysis in the domain of PO placements/On-Time delivery/Inventory Planning/Exception ManagementDemonstrated competency evaluating operational performance, formulating actionable tactics and strategies, developing business cases for change, and managing change in a supply chain context.
 </li>
 <li>
 Ability to work creatively and analytically, both independently and in a problem-solving team-oriented environment Strong analytical and problem-solving mindset
 </li>
 <li>
 Ability to simplify complex tasks and drive efficiencies." Roles and Responsibilities: "
 </li>
 <li>
 In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
 </li>
 <li>
 Your expected interactions are within your own team and direct supervisor
 </li>
 <li>
 You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
 </li>
 <li>
 The decisions that you make would impact your own work
 </li>
 <li>
 You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
 </li>
 <li>
 Please note that this role may require you to work in rotational shifts ", Any Graduation
 
 </li>
 </ul>
</div>

Supply Chain Operations Associate

Cipla

<div>
 
 
 Job Purpose:
 
 Managing existing partners and products, and selection of new partners in allocated countries to increase market penetration in those regions, and hence achieve sales targets, in line with organization‑wide goals
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 Drive partner network to achieve revenue for the allocated region
 
 
 
 
 
 <ul>
 <li>
 Collaborate with existing partners and acquire new partners for end‑to‑end sales cycles to achieve revenue targets for allocated regions.
 </li>
 <li>
 Perform analysis on monthly stock forecasts received from existing partners.
 </li>
 <li>
 Place new orders per forecast analysis to ensure 6‑month inventory availability for the partner.
 </li>
 <li>
 Negotiate with partners on pricing/costs (Rx and tender) to ensure company profitability.
 </li>
 <li>
 Explore opportunities with Ministry of Health/authorities to obtain special approvals and NOC for emergency supplies.
 </li>
 <li>
 Tender received orders with support from backend team to enter orders in the system.
 </li>
 <li>
 Ensure on‑time delivery by coordinating with SCM.
 </li>
 <li>
 Follow up with partners for on‑time payments.
 </li>
 </ul>
 
 
 
 
 
 Provide marketing &amp; conference support to enhance Cipla&rsquo;s brand
 
 
 
 
 
 <ul>
 <li>
 Strategize and execute marketing plans with partners for key conferences in the region.
 </li>
 <li>
 Coordinate with internal Medical to provide design/content support for promotional materials across therapies.
 </li>
 <li>
 Provide video‑conference support to connect doctors from India/international locations seamlessly during conferences
 </li>
 </ul>
 
 
 
 
 
 Identify &amp; recommend new products to expand portfolio
 
 
 
 
 
 <ul>
 <li>
 Identify and recommend new product opportunities across therapy areas based on gap analysis and product mapping.
 </li>
 <li>
 Prepare end‑to‑end business cases for feasibility; submit to Regional Head for decision/approval.
 </li>
 <li>
 Coordinate with Regulatory to process dossiers for new products.
 </li>
 <li>
 Work with partner marketing teams to support product launch (samples, customized promotional material).
 </li>
 <li>
 Explore opportunities to increase &ldquo;premix&rdquo; business for products under box close (not registered due to local competition).
 </li>
 </ul>
 
 
 
 
 
 Execute &amp; monitor sales orders for smooth operations
 
 
 
 
 
 <ul>
 <li>
 Resolve bottlenecks impacting execution via regular connects with Regulatory, Order Processing, and other teams.
 </li>
 <li>
 Validate all order documentation and release for fulfilment.
 </li>
 <li>
 Manage batch‑size issues with partner and internal Inventory.
 </li>
 <li>
 Ensure adequate supply in Oncology, Thalassemia, and ARV against tender orders by coordinating with Planning Lead.
 </li>
 <li>
 Maintain a 12‑month rolling supply forecast with &ge;75% accuracy for smooth supply chain and inventory control.
 </li>
 <li>
 Monitor LBE to keep the yearly target on track.
 </li>
 <li>
 Coordinate with Legal to review documents per regional legal requirements.
 </li>
 </ul>
 
 
 Optimize costs per order to support profitability
 
 
 
 
 
 <ul>
 <li>
 Submit annual budget at the start of the year based on costs and sales targets; maintain pricing for each order (with Regional Head&rsquo;s approval) to meet product profitability expectations.
 </li>
 <li>
 Conduct cost sheet audits and document checks to optimize freight and other expenses per order
 </li>
 </ul>
 
 
 Evaluate portfolio &amp; support regional strategy
 
 
 
 
 
 <ul>
 <li>
 Evaluate portfolio for market entry strategy.
 </li>
 <li>
 Assist Regional Head in portfolio analysis.
 </li>
 <li>
 Engage in business discussions with partners.
 </li>
 </ul>
 
 
 
 
 
 
 Educational qualifications:
 
 
 
 
 MBA from a leading business school, preferably in International Business
 
 
 
 
 
 
 
 Relevant experience:
 
 
 
 
 &bull; 6&ndash;10 years of business development experience in a pharma company handling complex regions, with 1&ndash;2 years on‑field exposure
 
 
 &bull; Well acquainted with Commercial Unit backend processes and systems
 
 
 &bull; Strong communication and negotiation skills
 
</div>

Commercial Manager - Philippines

Unilever

<div>
 Job Description: Customer Service Executive
 
 
 Job Title
 
 
 Customer Service Executive
 
 
 Work Level
 
 
 1B/1C
 
 
 Department
 
 
 Customer Service Department ( Front End Supply Chain)
 
 
 Main Job Purpose
 
 
 To ensure efficiency and control of the business activities from order receipt to product delivery
 
 
 Key Accountabilities (Role and responsibilities and end results that would be expected)
 
 
 The Customer Service Executive would be responsible for below activities
 
 
 <ul>
 <li>
 Master Data management for entire portfolio listed with the customer and all DC/ Store combinations
 </li>
 <li>
 Maintaining the Mapping in system as per the customer master
 </li>
 <li>
 Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
 </li>
 <li>
 Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
 </li>
 <li>
 Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions
 </li>
 <li>
 Drive on shelf availability and support all marketing plans &amp; new launches to deliver business growth through flawless supply chain execution
 </li>
 <li>
 Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying &amp; Supply Chain Team
 </li>
 <li>
 Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
 </li>
 <li>
 Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering
 </li>
 <li>
 Meeting customers for replenishment review , master synchronization &amp; sales forecast and feeding back the inputs in the system
 </li>
 <li>
 Anchoring the Strategic Projects as per the Joint Business Planning initiatives ( eg. VMI , Forecast accuracy , EDI etc)
 
 
 </li>
 </ul>
 Key Performance Indicators ( KPI )
 
 
 <ul>
 <li>
 Quarter Growth Plan ( QGP ) delivery
 </li>
 <li>
 Customer Case Fill On Time( CCFOT ) and On Shelf Availability ( OSA)
 </li>
 <li>
 Fair Share allocation deployment and governance
 </li>
 <li>
 Project Assigned by the Line manager
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 Professional Skills:
 
 
 <ul>
 <li>
 Relevant degree
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Influencing &amp; problem-solving skills
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Excel proficiency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 MBA degree
 
 
 </li>
 </ul>
 Experience Required: (Essential and desirable experience, including no. of years.)
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Candidate should have worked Min 1 years in Organized (Modern) Trade in the past with Customer/Supplier facing supply chain experience
 </li>
 <li>
 Other Supply Chain experience in Factories, Category Logistics or Distribution
 </li>
 <li>
 Experience in demand, and business planning
 </li>
 <li>
 Commercial acumen
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 FMCG/Non FMCG experience
 
 
 </li>
 </ul>
 As per job/site requirement
 
 
 
 Reporting:
 
 
 
 The Customer Service Executive will report to the Customer Service Manager. He / She will not have any direct subordinates. He/ She will work in tandem with other functions viz. Key account team ( CD),commercial, logistics , assigned customer &amp; regional branches.
</div>

Sr. Customer Service Executive

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