sales manager

operations manager

hr manager

office manager

front desk agent

help desk manager

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: o Install, configure, diagnose and/or resolve user-related hardware and software issues.o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Workload: Full-time, 5 days per week.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Required)</li><li>IT Helpdesk: 4 years (Required)</li></ul>Language:<ul><li>Are speak Arabic and English (Preferred)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li><li>ITIL Cert (Required)</li></ul>

IT Help Desk Administrator

FedEx Logistics

<div>AOG Desk Manager leads and coordinates the operational team while adhering to regulations and procedures, with a threefold goal of 
customer satisfaction, quality, and profitability. 
 
There are 3 main missions: 
 
Staff Management: The AOG Desk Manager is responsible for evaluating, planning, and adjusting the necessary workforce to achieve the performance objectives of their team. 
 
Operational Management : The AOG Desk Manager supervises all operational activities of the AOG Desk to ensure efficiency, quality and cost effectiveness of processes. He ensures proper execution of SOPs. 
 
Customer Management: The AOG Desk Manager is accountable of the performance promised to customers 
Accountabilities &amp; Interactions
Staff Management<ul><li>
Assesses needs by analysis of current and forecast workloads to estimate the numbers of Team member</li><li>
Plan workforce by defining profiles, skills and experience level required for the assigned task</li><li>
Uses KPI (Activity rate, Productivity, Turnover, etc.) to proactively adjust sizing</li><li>
Anticipate changes by integrating external and internal factors (growth, projects, turnover, etc.) into work-force management strategy.</li><li>
Participate in selection of all staff placed under his authority i.e: AOG Desk Supervisor ( When applicable) AOG Desk Front Officer, AOG Desk Back Officer</li><li>
Collaboration with HR department for hiring processes</li><li>
Welcome and integrate new employees according to Company rules &amp; regulations</li><li>
Ensure daily adherence to safety, hygiene, and security rules.</li><li>
Ensure the input of variable payroll elements in the time management tool</li><li>
Communicate all information regarding HR (absences, leave, sickness) to the HR liaison and their team</li><li>
Establishes the schedules ahead in time, of the various team members of the AOG Desk, in order to ensure proper functioning of the AOG Desk.</li></ul>
Operational Management<ul><li>
Managing day-to-day operations by organizing, coordinating and optimizing activities to ensure smooth operations</li><li>
Actively participate to continuous improvement by identifying ways to optimize processes, reduce costs and improve service quality.</li><li>
Monitor KPIs, analyze result , identify discrepancies and implement corrective actions plans</li><li>
Ensure collaboration by working closely with Air Export/Import of country organizations attached to AOG Desk regional scope.</li><li>
Contribute to the establishment of SOPs for the operational team.</li><li>
Ensure that operations comply with Quality, safety and regulatory standards.</li></ul>
Customer Management<ul><li>
Participate in occasional visits from clients.</li><li>
Prepare, Attend/Participate to customers performance review Meetings</li><li>
Remain the ultimate escalation point for a client after the AOG desk supervisor</li></ul>
External Interactions:<ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul>
Internal Interactions:<ul><li>
AOG Senior Manager</li><li>
AOG Desk Supervisor</li><li>
Front &amp; Back Officers</li><li>
FXL Network organization &amp; branches</li></ul>
Required Competence 
Knowledge<ul><li>
Business English (read, written, spoken)</li><li>
Additional languages are welcome( French/Dutch/German/Spanish)</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Mastery of the specificities of all modes of transportation.</li><li>
Mastery of the supply chain, procurement, storage, transport, distribution</li><li>
Knowledge of computer tools</li><li>
Good command of written and oral communication</li><li>
Management of physical and information flows</li><li>
Understanding of regulations, customs, security, transport</li><li>
Optimization of logistics costs and timelines</li></ul>
Skills<ul><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Supervision and management of teams</li></ul>
Personal Qualities<ul><li>
Customer service orientation (internal and external)</li><li>
Stress resistance</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Rigor and discipline, ruling by example</li><li>
Good interpersonal skills</li><li>
Teamwork orientation</li><li>
Possess managerial skills, Team animation, listening, open-mindedness, and self-control.</li><li>
Sense of responsibility</li><li>
Conflict management and Change Management support</li><li>
Negotiation and Communication skills</li></ul>
Experience &amp; Qualifications<ul><li>
15+ Years experience in the logistics industry</li><li>
8+ Years experience in team management (&gt;15 Staff)</li><li>
5+ Years in AOG desk Operations &amp; Supervision</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul>
Other Information<ul><li>
The AOG Desk Coverage being regional, if necessary the AOG desk Manager will have to travel within covered countries to align on Processes, meet local customers and suppliers, together with local management.</li></ul><h2 class="jobSectionHeader"> 
The Company</h2>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.<h2 class="jobSectionHeader">
The Philosophy</h2>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.<h2 class="jobSectionHeader">
The Culture</h2>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.<h2 class="jobSectionHeader">
The Mission</h2>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</div>

AOG Desk Manager

TARRAD REAL ESTATE DEVELOPMENT L.L.C

<ul><li>IT Operations & Infrastructure Management: Oversee the installation, configuration, maintenance, and upgrade of all corporate hardware (servers, desktops, laptops, printers, networking equipment) and software applications. Manage and maintain the core network infrastructure, including LAN/WAN, Wi-Fi access points, firewalls, and VPN connections, ensuring optimal connectivity and bandwidth. Manage and administer core enterprise systems crucial to real estate development, such as the CRM system, ERP/Accounting software, and Project Management/Document Control Systems. Ensure all data backup, disaster recovery, and business continuity systems are regularly tested, functional, and documented.</li><li>User Support & Service Delivery (Help Desk): Act as the primary escalation point for all Level 1 and Level 2 technical support issues (hardware, software, network, email). Manage the IT ticketing system, prioritizing tasks, delegating issues, and ensuring timely resolution to minimize operational downtime for all departments. Provide essential on-boarding and off-boarding support, including setting up new user accounts, configuring workstations, and managing system access rights. Conduct user training sessions on IT policies, security best practices, and the use of new software/systems.</li><li>Security & Compliance: Implement and enforce IT security policies, including managing anti-virus software, ensuring patch management, and monitoring systems for intrusions or threats. Administer and maintain user access controls (Active Directory/Azure AD) and system permissions to ensure compliance with internal security standards. Ensure all company data and intellectual property (design plans, financial records, client lists) are protected and comply with relevant UAE data protection regulations.</li><li>Vendor & Asset Management: Manage relationships with external IT vendors, service providers, and technology consultants. Oversee the procurement of new hardware and software, ensuring cost-effectiveness and technical compatibility. Maintain an accurate and up-to-date inventory of all IT assets, software licenses, and support agreements.</li><li>Supervision & Documentation: If applicable, supervise and provide technical guidance and mentorship to junior IT support staff. Develop and maintain comprehensive documentation for all IT systems, network configurations, standard operating procedures (SOPs), and service desk knowledge base. Assist the IT Manager with strategic planning and input for the annual IT budget.</li></ul>

IT Supervisor

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: Any Job Type: Full-time Core Duties * Lead the technical support team to ensure timely and accurate resolution of client issues. * Monitor servers and systems, track problems, and maintain clear communication with stakeholders. * Diagnose, troubleshoot, and resolve hardware, software, and network problems. * Apply patches and fixes for minor issues, escalating unresolved cases as needed. * Assist in planning, evaluating, and implementing new IT systems and platforms. * Maintain security, integrity, and continuity controls for business systems. * Contribute to support knowledge base by preparing IT manuals, technical notes, and guides. * Support end users via phone, email, chat, or in-person to resolve technical queries. * Install, configure, and maintain computer hardware, operating systems, applications, and networks. * Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications. * Maintain accurate IT asset records and generate timely reports. * Provide 24x7 support availability for critical systems as required. Ideal Profile * Bachelor s degree in Computer Engineering, Computer Science, or Information Technology. * ITIL certification required; CCNP or CCIE certification preferred. * 5 6 years experience in IT infrastructure support, service desk, or critical operations, preferably in aviation. * Strong skills in implementing and monitoring infrastructure projects. * Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat. * Broad IT knowledge across heterogeneous technology environments. * Skilled in analyzing data, problem-solving, and recommending effective solutions. * Strong interpersonal, negotiation, and decision-making abilities. * Ability to manage both internally and externally hosted technology platforms. * Willingness to travel occasionally for training or project implementations.

IT Support Engineer

HSBC

<div>Some careers shine brighter than others. 
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further 
HSBC International Wealth and Premier Banking (IWPB) 
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.. 
We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets. 
In this role, you will:<ul><li>
Work alongside Head of International to generate NTB opportunities through corridor collaboration and own the annual plan of inbound and outbound targets.</li><li>
Actively work with stakeholders, partners, lead generators, participate in events hosted by Business council, community and grow HSBC multi market share of NTB customers</li><li>
Act as a SME for the market and support with fulfilment of new business opportunities and cross sell, prospect and acquire NTB, grow and deepen long-term relationships with customers, stakeholders by delivering outstanding service while managing queries, complaints, and transactional support, through seamless coordination with Operations Teams and other channels as appropriate.</li><li>
Ensure Turnaround Times (TAT) for international customers as per SLA are adhered to, by following up with internal teams and escalating, wherever required.</li><li>
Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.</li><li>
Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.</li><li>
Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.</li><li>
Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.</li><li>
Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent</li></ul> 
To be successful in the role, you should meet the following requirements:<ul><li>
Minimum 5 years&rsquo; experience of sales and service of retail products in customer facing roles.</li><li>
Strong understanding of UAE market, opportunities, and competition.</li><li>
Bilingual language capability preferred</li><li>
Knowledge and understanding of HSBC International proposition, account opening and referral process.</li><li>
Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.</li><li>
Good understanding of credit, risk and cross border compliance policy and procedures.</li><li>
Excellent communication and negotiation skills.</li><li>
Embraces diversity and is able to work with a group of people with diverse backgrounds.</li><li>
Graduation degree is a must &ndash; to secure a UAE Visa and Work Permit</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

International Desk Manager

Mandarin Oriental Hotel ...

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.As a Front Desk Agent, you will be responsible for the following duties:<ul><li>Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li><li>Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li><li>Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li><li>Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li><li>Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li><li>Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li></ul>

Front Desk Agent

The First Group

Job Description <div>
<div>
<div>
 Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITIES <ul> <li>Ensure company brand standards, policies and procedures are always adhered to.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Provide customers a positive first and last impression and maintain it at all times.</li> <li>Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li> <li>Provide the team with necessary training and support.</li> <li>Bookkeeping duties, such as balancing accounts (credit limit).</li> <li>Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li> <li>Always ensure outstanding customer care.</li> <li>Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li> <li>Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li> <li>Adhere to company credit limit policies.</li> <li>Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li> <li>Build strong relationships and liaise with all other department s especially housekeeping, reservation etc.</li> <li>Cross check all billing instructions are correctly updated.</li> <li>Ensure Front Office log book / checklist is always updated and actioned upon.</li> <li>Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Take responsibility in the absence of the Duty Manager/Front Office Manager.</li> </ul>
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Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li>At least 2 years experience as Front Office Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> Pleasant personality with good problem-solving skills</li></ul></div></div></div>

Front Office Supervisor

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