sales manager

operations manager

admin assistant

office manager

front desk agent

helpdesk manager

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Desktop Support Engineer

FedEx Logistics

<div>AOG Desk Manager leads and coordinates the operational team while adhering to regulations and procedures, with a threefold goal of 
customer satisfaction, quality, and profitability. 
 
There are 3 main missions: 
 
Staff Management: The AOG Desk Manager is responsible for evaluating, planning, and adjusting the necessary workforce to achieve the performance objectives of their team. 
 
Operational Management : The AOG Desk Manager supervises all operational activities of the AOG Desk to ensure efficiency, quality and cost effectiveness of processes. He ensures proper execution of SOPs. 
 
Customer Management: The AOG Desk Manager is accountable of the performance promised to customers 
Accountabilities &amp; Interactions
Staff Management<ul><li>
Assesses needs by analysis of current and forecast workloads to estimate the numbers of Team member</li><li>
Plan workforce by defining profiles, skills and experience level required for the assigned task</li><li>
Uses KPI (Activity rate, Productivity, Turnover, etc.) to proactively adjust sizing</li><li>
Anticipate changes by integrating external and internal factors (growth, projects, turnover, etc.) into work-force management strategy.</li><li>
Participate in selection of all staff placed under his authority i.e: AOG Desk Supervisor ( When applicable) AOG Desk Front Officer, AOG Desk Back Officer</li><li>
Collaboration with HR department for hiring processes</li><li>
Welcome and integrate new employees according to Company rules &amp; regulations</li><li>
Ensure daily adherence to safety, hygiene, and security rules.</li><li>
Ensure the input of variable payroll elements in the time management tool</li><li>
Communicate all information regarding HR (absences, leave, sickness) to the HR liaison and their team</li><li>
Establishes the schedules ahead in time, of the various team members of the AOG Desk, in order to ensure proper functioning of the AOG Desk.</li></ul>
Operational Management<ul><li>
Managing day-to-day operations by organizing, coordinating and optimizing activities to ensure smooth operations</li><li>
Actively participate to continuous improvement by identifying ways to optimize processes, reduce costs and improve service quality.</li><li>
Monitor KPIs, analyze result , identify discrepancies and implement corrective actions plans</li><li>
Ensure collaboration by working closely with Air Export/Import of country organizations attached to AOG Desk regional scope.</li><li>
Contribute to the establishment of SOPs for the operational team.</li><li>
Ensure that operations comply with Quality, safety and regulatory standards.</li></ul>
Customer Management<ul><li>
Participate in occasional visits from clients.</li><li>
Prepare, Attend/Participate to customers performance review Meetings</li><li>
Remain the ultimate escalation point for a client after the AOG desk supervisor</li></ul>
External Interactions:<ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul>
Internal Interactions:<ul><li>
AOG Senior Manager</li><li>
AOG Desk Supervisor</li><li>
Front &amp; Back Officers</li><li>
FXL Network organization &amp; branches</li></ul>
Required Competence 
Knowledge<ul><li>
Business English (read, written, spoken)</li><li>
Additional languages are welcome( French/Dutch/German/Spanish)</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Mastery of the specificities of all modes of transportation.</li><li>
Mastery of the supply chain, procurement, storage, transport, distribution</li><li>
Knowledge of computer tools</li><li>
Good command of written and oral communication</li><li>
Management of physical and information flows</li><li>
Understanding of regulations, customs, security, transport</li><li>
Optimization of logistics costs and timelines</li></ul>
Skills<ul><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Supervision and management of teams</li></ul>
Personal Qualities<ul><li>
Customer service orientation (internal and external)</li><li>
Stress resistance</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Rigor and discipline, ruling by example</li><li>
Good interpersonal skills</li><li>
Teamwork orientation</li><li>
Possess managerial skills, Team animation, listening, open-mindedness, and self-control.</li><li>
Sense of responsibility</li><li>
Conflict management and Change Management support</li><li>
Negotiation and Communication skills</li></ul>
Experience &amp; Qualifications<ul><li>
15+ Years experience in the logistics industry</li><li>
8+ Years experience in team management (&gt;15 Staff)</li><li>
5+ Years in AOG desk Operations &amp; Supervision</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul>
Other Information<ul><li>
The AOG Desk Coverage being regional, if necessary the AOG desk Manager will have to travel within covered countries to align on Processes, meet local customers and suppliers, together with local management.</li></ul><h2 class="jobSectionHeader"> 
The Company</h2>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.<h2 class="jobSectionHeader">
The Philosophy</h2>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.<h2 class="jobSectionHeader">
The Culture</h2>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.<h2 class="jobSectionHeader">
The Mission</h2>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</div>

AOG Desk Manager

Lift Mart Elevators and Escalators LLC

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 Key Responsibilities 
 1. System Support &amp; Ticket Handling
 <ul>
 <li>Serve as the first point of contact for any Odoo-related user issues</li>
 <li>Log and track issues or bugs, escalating to the developer when needed</li>
 <li>Test and validate fixes before pushing to live</li>
 <li>Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules</li>
 </ul>
 
 2. User Training &amp; SOP Enforcement
 <ul>
 <li>Train new joiners on basic Odoo usage for their department</li>
 <li>Conduct refresher sessions when workflows are updated</li>
 <li>Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)</li>
 </ul>
 3. Data Review &amp; Compliance
 <ul>
 <li>Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)</li>
 <li>Perform basic internal audits to ensure consistent usage across departments</li>
 <li>Support cleanup of outdated, duplicated, or mislinked records</li>
 </ul>
 
 4. System Coordination &amp; Reporting
 <ul>
 <li>Help departments generate simple reports or filters based on system data</li>
 <li>Track SLA progress in Projects or Helpdesk</li>
 <li>Coordinate with the Odoo Developer for changes or fixes, and test new features before release</li>
 </ul>
 
 5. IT Troubleshooting &amp; Internal Support
 <ul>
 <li>Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)</li>
 <li>Set up new devices and user accounts (email, Odoo, file access)</li>
 <li>Maintain an inventory of company devices and basic network tools</li>
 <li>Coordinate with external IT support vendors when needed</li>
 </ul>
 
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Odoo Support Officer & System Coordinator

SPS MAX Technical Services LLC

Facility Engineer: Immediate Joiner - FM Experience OnlyJob Purpose:This position is to lead teams comprising of Sr. technicians and multidiscipline technicians daily to ensure client facilities are handled on a superior basis. The daily tasks will include reactive works, planned preventative maintenance and minor capital works. The main objective is to excel the level of client expectations by ensuring you manage and deploy your resources efficiently and effectively.Principal Accountabilities/ Key Result Areas:Supervision&middot; Supervise your team of Sr. Technicians, technicians and MEP service provider&rsquo;s manpower to ensure that all works are carried out in a professional and timely manner.&middot; Ensure that each team member executes their work to meet the industry&rsquo;s best practice within the set contractual SOW &amp; its priority timeline.&middot; Establish relationships with your SSM Provider suppliers to ensure the quality of work meets the industry&rsquo;s best practice.&middot; Supervise the co-ordination between our customers and your team members to ensure satisfactory communication and completion of work.Workload Planning:&middot; Prepare daily, weekly and monthly schedules of work for your team across PPM, Corrective Maintenance, additional work and helpdesk / CAFM related jobs.&middot; Establish methods of working practice for each PPM/CM task as per the set Industrial Practices and ensure that all members of the team understand their responsibilities.&middot; Ensure that you allocate work to your team to optimize productivity and quality of service.&middot; You must have full control over the level of work issued by the CAFM System / Helpdesk to ensure we respond to the necessary requirements within the agreed timeframe as per the respective FM Contract.Operations&middot; Create a team and working environment to ensure that all operatives work together to support each other and deliver the team&rsquo;s overall responsibilities.&middot; Ensure that your team is fully conversant with the company&rsquo;s &amp; respective contract operating procedures for all types of work, as applicable.&middot; Carry out routine inspection of work to ensure that the quality of workmanship meets the service level agreements and excels key performance indicators.&middot; Report to your Facility Manager on and as required basis to discuss workload and other issues.&middot; Ensure that your team members are consistent and reliable in terms of time keeping and attendance.&middot; Assist with the production of proactive/housekeeping routines that will support the reduction of client complaints and related calls.&middot; Perform routine tasks as and when required to always ensure completion of work within the agreed work schedules.&middot; Make the necessary reports for all activities and check daily the meter reading for correctness.Customer Relations:&middot; Ensure that communication between your team members and the clients/project management is timely and professional.Knowledge, Skills Experience and Competencies:Qualification:<ul><li>Appropriate Engineering Diploma, Bachelor and or Trade Certificate qualification matching the contract requirements.</li></ul>Experience<ul><li>5 to 8 years post qualification experience within the maintenance services market sector preferably in a commercial or high rise building or the apartment complex demonstrating: sound knowledge of building systems, workload planning, customer service satisfaction and quality workmanship.</li></ul>Core Competencies:<ul><li>Good written and spoken English</li><li>Technical expertise including the planning of minor works, preventive and corrective jobs.</li><li>Leadership qualities, especially team leadership skills and superior man management ability.</li><li>Communication skills, focused towards fostering customer relations.</li></ul>Salary Package: AED 4k - 6KJob Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Deadline: 08/11/2025 Expected Start Date: 12/11/2025

FM Engineer

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Welcome Desk Talent Coach

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

Halian

<ul><li>Provide Tier 2 technical support to end users via phone, email, and chat.</li><li>Manage the onboarding and offboarding processes for employees and contractors.</li><li>Diagnose and resolve technical issues.</li><li>Assist System Administrators in addressing daily challenges.</li><li>Upgrade network devices to the latest firmware versions.</li><li>Train new system users and set up their accounts.</li><li>Monitor the performance of servers, software, and hardware.</li><li>Troubleshoot and support Zoom Rooms, AV systems, and meeting room configurations.</li><li>Provide advanced support for macOS/Windows devices and MDM.</li><li>Ensure the smooth deployment of new applications.</li><li>Maintain and update technical documentation.</li><li>Participate in projects aimed at improving helpdesk efficiency and effectiveness.</li><li>Solid knowledge of Identity and Access Management (IAM) platforms (OneLogin, Okta).</li></ul>

IT Operations Engineer

Explore 3501+ Helpdesk manager in Dubai this November. Find roles across top companies and apply now to boost your career.