receptionist

operations manager

hr manager

restaurant manager

front desk agent

hotel reservations manager

Hilton

<div>Assistant Reservations Manager
An Assistant Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Assistant Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Assistant Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li>
</ul>What are we looking for? 
A Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Reservations Manager

FIVE Hotels and Resorts

An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining  FIVE-Star  Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A  Can-Do!  Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other  FIVERs  and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Reservations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!What We re Looking For Previous experience as a Reservations Manager in a Luxury Hotel environment. A hands-on attitude, fuelled by a  Can-Do!  Spirit. An Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 'FIVE-Styled  Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow  FIVERs.  Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights. Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Impeccable communication skills, both verbal and written, with fluency in English (German and additional languages are a Plus). A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.Key ResponsibilitiesResponds positively to Reservation Inquiries, cultivating future Sales Leads.Provides Prompt and Efficient Service while maintaining FIVE's luxurious standards of service.Always verifies the Understanding and Adherence to FIVE s Policies and Procedures.Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.Is fully conversant with all Business Segments, Rates, Offers, and Promotions.Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and  FIVE-Styled  Mindset.Delivers on Departmental Plans and Objectives, supporting FIVE s Initiatives and achieving Targets.Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.Builds and maintains Effective Working Relationships while promoting FIVE s Culture and Values, and elevating the  Vibe at FIVE. The Team FIVERs  are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct  Vibe at FIVE  and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime   then Look No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled  Sustainable Indulgence  Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making  Sustainability without Compromise on Luxury Living  central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

Reservations Manager

Glow Beauty On Demand

Job Title Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Job Description Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Role Summary Accor is looking for a highly motivated Reservations and Revenue Supervisor to oversee reservations operations and contribute to revenue management strategies for Movenpick Dubai. This role ensures seamless booking experiences, accurate inventory control, and effective implementation of revenue optimization practices. The ideal candidate will have strong analytical skills, leadership qualities, and a solid understanding of hotel reservation systems. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Revenue Management Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Supervise and manage reservations operations, ensuring efficiency and high-quality service delivery * Oversee daily booking activities, confirmations, and ensure compliance with hotel standards * Develop and implement revenue management strategies to maximize occupancy and yield * Monitor and analyze daily, weekly, and monthly performance metrics to identify trends and opportunities * Update inventory, restricted dates, and promotional offers across CRS, PMS, and third-party platforms * Maintain demand calendars and communicate forecasts to sales and front office teams * Perform regular competitor rate shopping and recommend pricing adjustments * Train and mentor reservations agents on upselling techniques and system processes * Handle guest inquiries professionally, resolving issues promptly and ensuring satisfaction * Support preparation of monthly forecasts, revenue reports, and budgeting processes * Ensure all reservations and rate codes are accurate and updated in the system * Coordinate with Sales, Front Office, and Finance teams for smooth operations Ideal Profile * Bachelor s degree in Hotel Management, Accounting, Finance, or Mathematics * Minimum 2 years of experience in Revenue Management or Reservations in a 4* or 5* hotel * Strong knowledge of Opera PMS and CRS systems; experience with channel managers and OTA platforms * Excellent analytical, organizational, and communication skills * Ability to work under pressure and prioritize tasks effectively * Dynamic personality with a proactive, problem-solving approach * Previous experience with Accor brands or international hospitality chains preferred Why Join Us Accor offers a vibrant work environment, global career growth opportunities, and exclusive employee benefits, including discounts, wellness programs, and extensive training. Be part of a team that values innovation, diversity, and sustainability while creating memorable guest experiences. About the Company Accor is a global leader in hospitality, operating over 5,600 hotels and 10,000 restaurants in more than 110 countries. Renowned for its innovative approach and commitment to responsible hospitality, Accor offers diverse career opportunities across its iconic brands, including Movenpick, Sofitel, Raffles, and Fairmont. Looking to attract top hospitality and revenue management professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to connect with highly qualified talent. Post Details

Reservations and Revenue Supervisor

IHG Hotels & Resorts

Key Responsibilities
<ul>
<li>Manage and process room reservations for all IHG Dubai Festival City hotels via phone, email, and web platforms.</li>
<li>Maintain up-to-date knowledge of hotel rates, promotions, and special offers to maximize revenue opportunities.</li>
<li>Upsell hotel products and services using effective sales techniques.</li>
<li>Handle reservation amendments, extensions, and cancellations accurately.</li>
<li>Record special billing arrangements and liaise with Front Office or Finance for credit approval when required.</li>
<li>Monitor daily reservation levels and assist in forecasting occupancy trends.</li>
<li>Coordinate with travel agents, corporate clients, and online booking partners to confirm details and ensure satisfaction.</li>
<li>Prepare and maintain reservation reports and summaries as required by management.</li>
<li>Review and process no-shows, prepaid bookings, and cancellations daily.</li>
<li>Conduct profile checks for upcoming arrivals and ensure accurate data entry in Opera PMS.</li>
<li>Maintain excellent communication with other departments to ensure guest preferences and requirements are met.</li>
</ul>
Skills Set
<ul>
<li>Reservations management and data accuracy</li>
<li>Upselling and customer engagement</li>
<li>Opera PMS and reporting proficiency</li>
<li>Time management and teamwork</li>
<li>Communication and service excellence</li>
</ul>
Why Join Us
<ul>
<li>Be part of the globally renowned InterContinental Hotels Group with outstanding career growth potential.</li>
<li>Work in a multicultural, dynamic environment offering international exposure.</li>
<li>Receive a competitive salary, benefits, and access to IHG s global training and development programs.</li>
<li>Enjoy employee discounts and exclusive opportunities across IHG s 6,000+ hotels worldwide.</li>
</ul>

Cluster Reservations Agent

SQTOURISM

<div>Primary Responsibilities
 <ul>
 <li>Liaise with key departments to ensure smooth operational processes</li>
 <li>Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions</li>
 <li>Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness</li>
 <li>Provide guidance to internal teams on contract generation and management</li>
 <li>Maintain all contract-related documents and correspondence accurately and systematically</li>
 <li>Provide insights on leading destinations and popular properties in the market</li>
 <li>Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations</li>
 <li>Act as the main point of contact for suppliers regarding contract-related issues</li>
 <li>Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests</li>
 <li>Ensure all internal contract documents are accurate and up-to-date</li>
 <li>Secure the most competitive conditions for the company in the market</li>
 <li>Handle hotel reservations efficiently, ensuring accuracy and high-quality service</li>
 <li>Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences</li>
 <li>Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options</li>
 </ul>
 </div>
 <div>Additional Responsibilities
 <ul>
 <li>Review sales performance and contribute to performance improvements</li>
 <li>Enhance the company's reputation through professional and efficient service</li>
 <li>Handle client complaints and inquiries promptly and professionally</li>
 <li>Perform follow-ups as needed and ensure all commitments are met</li>
 </ul></div>

Reservation Agent

Grayton Hotel Dubai Managed by Blazon Hotels

Job Overview We are seeking a dynamic and energetic Asst. Reservations Manager to lead our guest reservation operations and elevate the guest experience. In this pivotal role, you will oversee the reservation process, ensuring seamless bookings and exceptional customer service. Your leadership will drive efficiency, foster guest satisfaction, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is your opportunity to make a meaningful impact in a vibrant resort setting.Duties<ul><li>Manage and oversee all reservation activities, ensuring accuracy and efficiency across multi-line phone systems and online booking platforms.</li><li>Lead the reservations team by providing training, guidance, and support to deliver outstanding guest services.</li><li>Coordinate with front desk, housekeeping, and other departments to optimize room availability and guest accommodations.</li><li>Handle complex guest inquiries, special requests, and booking modifications with professionalism and enthusiasm.</li><li>Maintain detailed records of reservations, cancellations, and guest preferences to enhance personalized service.</li><li>Monitor reservation trends to forecast demand and assist in revenue management strategies.</li><li>Uphold excellent phone etiquette and communication standards to ensure every guest interaction is positive and welcoming.</li><li>Support night audit procedures related to reservations and guest accounts to ensure accuracy at all times.</li><li>Foster strong guest relations by addressing concerns promptly and ensuring a memorable stay for all visitors.</li><li>Collaborate with marketing teams on promotional offers or packages that boost bookings during peak seasons or special events.</li></ul>Experience<ul><li>Proven experience in hospitality management with a focus on reservations or front desk operations within a hotel or resort environment.</li><li>Demonstrated ability to lead a team effectively while maintaining high standards of customer service.</li><li>Multilingual skills are highly desirable to serve our diverse clientele better; bilingual proficiency is preferred.</li><li>Extensive knowledge of hotel management systems, multi-line phone systems, and reservation software.</li><li>Strong understanding of guest services principles, hospitality best practices, and hotel operations.</li><li>Experience handling night audit procedures related to reservations is advantageous.</li><li>Excellent communication skills with an emphasis on phone etiquette and professional demeanor in guest interactions.</li><li>Ability to work flexible hours including evenings, weekends, or holidays as required by the resort&rsquo;s operational needs. Join us as a Reservations Manager where your leadership will shape memorable guest experiences! We are committed to fostering an inclusive environment that values hospitality excellence, teamwork, and innovation&mdash;making every day rewarding for both our guests and our team members.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Are you currently working in Dubai hotels? </li><li>Are you currently Holding the position of assistant reservation manager or reservation manager?</li></ul>Experience:<ul><li>Dubai: 3 years (Required)</li></ul>

Asst. Reservations Manager / Reservation Manager

ECOS Dubai Hotel at Al Furjan

The Cluster Room Reservation Agent will be responsible for the reservations of both the Coral Dubai Deira Hotel and ECOS Dubai Hotel. Reporting directly to the Cluster Reservation Manager, the ideal candidate will handle various tasks related to reservation management, maximizing revenue, and providing excellent customer service.Key Responsibilities:<ul><li>Understand and implement FRHI Pricing Strategies and Revenue Management principles.</li><li>Manage reservation tasks including room blocks, chasing rooming lists from the Sales team &amp; clients, inventory management for groups, and ensuring accurate billing instructions.</li><li>Apply a general understanding of Groups Management, including cut-off dates, booking policies, and procedures.</li><li>Maximize room revenue by converting telephone inquiries into confirmed sales.</li><li>Utilize effective upselling techniques to enhance guest experience and increase revenue.</li><li>Support the Cluster Reservation Manager by managing reservations in line with revenue management strategies.</li><li>Ensure all reservations meet property standards in terms of accuracy and guest satisfaction.</li><li>Familiarize and apply Revenue Management strategies, including sell levels and sell-directed rates according to hotel inventory.</li><li>Fully understand and effectively use the Opera PMS/S&amp;C system and be involved in property PMS conversions.</li><li>Stay updated with market segments, rate plans, and distribution channels to adapt sales techniques accordingly.</li><li>Assist the Cluster Reservation Manager with ad-hoc projects and tasks.</li><li>Follow departmental policies, procedures, and service standards at all times.</li></ul>Qualifications:<ul><li>Previous experience in Reservations or Royal Service is required.</li><li>Must have experience with Opera Cloud Property Management System.</li><li>Fluency in both verbal and written English is required.</li><li>Proficiency in Microsoft Windows applications.</li><li>Experience in luxury hotel sales with a varied market mix background.</li></ul>Working Hours: Shift-based (not fixed timing) Weekly Off: One day off per week, as per duty rosterJob Type: Full-timePay: Up to AED1,800.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a Reservation Agent? If yes, please specify your total years of experience and the properties you have worked with.</li><li>What is your current salary package (gross per month)?</li><li>What is your notice period?</li><li>Are you male (as this position is preferred for male candidates)?</li><li>When would you be available to join if selected?</li><li>What is your expected salary package (gross per month)?</li><li>Why you want to change your current Job ?</li></ul>

Rooms Reservation Agent-Male

Explore 4871+ Hotel reservations manager in Dubai this November. Find roles across top companies and apply now to boost your career.