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functional consultant/ business consultant

hr consulting

Microsoft

<div>
 
 Overview
 
 
 
 Empower every person and organization on the planet to achieve more. That&rsquo;s what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find deep meaning in our m work and we ensure employees have the freedom and the reach to help make a difference in the world.
 
 
 We are looking for an insatiably curious HR professional to partner with our people manager community. This role will coach managers in key people processes. Additionally, the role will have program leadership responsibilities in specific areas of the employee life cycle &ndash; influencing processes to ensure they align to culture and strategic business priorities. For that reason , this role would best suit a data centric HR professional who has had prior experience leading programs and collaborating with Multiple stakeholder.
 
 
 As part of this team, you will not only collaborate closely with the Microsoft India manager community but will also have the unique opportunity to engage with colleagues across Asia on a diverse range of projects. These projects are designed to enhance and evolve our current HR processes, ultimately ensuring their successful implementation. This collaborative environment provides an exciting platform for you to contribute your expertise, foster cross-cultural relationships.
 
 
 
 Location
 
 
 
 <ul>
 <li>
 Hyderabad / Bangalore/ Delhi NCR / Mumbai
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Leads the diagnostics and resolution of issues with increasing complexity and risk related to policy or culture concerns/violations and incident or threat response independently or by collaborating with managers/peers in Human Resources and Legal professions as appropriate; recommends solutions to address issues based on established principles and culture, while prioritizing employee experiences to maintain a safe and professional work environment.
 </li>
 <li>
 Assists/Partners with Employee Relations Investigations Team (ERIT) or Office of Legal Compliance (OLC) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography. May lead the investigations for a business, region, or geography where resources are limited. Ensures appropriate documentation of issues is in place.
 </li>
 <li>
 Identifies, raises, or escalates issues for trends in employee relations; works with their team to implement solutions to reduce employee relations issues for a business, region, or geography by collaborating with Human Resources and business partners (i.e., managers and employees).&emsp;
 
 
 </li>
 </ul>
 
 
 HR Solutions Consulting
 
 
 <ul>
 <li>
 Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; engages and collaborates with HR partners to influence the decision-making related to managed programs, processes, and initiatives; analyzes the situations for a business, region, or geography and offers perspectives as a subject matter expert.
 </li>
 <li>
 Conducts, informs, and/or participates in cross-functional data analysis related to processes managed, with data supported by Human Resources Business Intelligence (HRBI)/Human Resources (HR) Report; partners with Human Resources Business Partners (HRBP) on organizational health diagnostics to identify and present trends/insights in a structured way; escalates risks and concerns related to organizational health. Interprets reports based on the business/local context; makes ad-hoc, data-driven recommendations by doing research and communicating with business leaders.&emsp;
 
 
 </li>
 </ul>
 
 
 Capability Building
 
 
 <ul>
 <li>
 Conducts one-on-one consulting/coaching with managers on performance management and development-related processes based on established training agenda and communication plans; conducts or designs training sessions/events for employees and managers.
 </li>
 <li>
 In partnership with peer Human Resource (HR) disciplines and professions (e.g., Talent Management, Learning and Development), manages/implements scalable capability building projects, programs, and/or other initiatives (e.g., manager excellence community, manager capability, onboarding, team-building, rewards communication) by leveraging existing resources/solutions to mitigate duplicated efforts for a business, region, or geography.
 </li>
 <li>
 Uses data to participate in identifying and anticipating training needs within a business, region, or geography; recommends customized solutions (e.g., training, communication) to address capability gaps, and coordinates and/or delivers training.
 
 
 </li>
 </ul>
 
 
 HR Project and Programs
 
 
 <ul>
 <li>
 Drives the execution, implementation, and/or operation of scalable Human Resources programs (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, employee movement, ad-hoc projects); acts as a liaison to collaborate with Center of Excellence (CoE) and a business, region, or geography.
 </li>
 <li>
 Leads the design and implementation of local HR projects or programs (e.g., critical positions retention, mid-year performance checkpoint) based on the unique needs of a business, region, or geography.
 </li>
 <li>
 Leverages, aligns, and integrates communication strategies and messages from the Center of Excellence (CoE) and customizes the messages (e.g., resource documents, training documents, presentations, web-based information) for a business, region, or geography.
 
 
 </li>
 </ul>
 
 
 Operational Compliance
 
 
 <ul>
 <li>
 Understands and applies Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, immigration, performance improvement program); advises employees and managers on compliance to policies and procedures.
 </li>
 <li>
 Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to Human Resource (HR) partners (e.g., HRBP); may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines (e.g., HR Shared Services Support).
 
 
 </li>
 </ul>
 
 
 Queue Management
 
 
 <ul>
 <li>
 In partnership with peer disciplines (e.g., Human Resources Shared Services Support/Operations Management), manages queries coming through the Customer Relationship Management (CRM)/queue management system; ensures appropriate documentation by adhering to Microsoft and HR policies; shares feedback/suggestions with shared services regarding the use and continued improvement of the tools.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required/Minimum Qualifications
 
 
 <ul>
 <li>
 7+ years experience with Human Resources or Business programs/processes
 </li>
 <li>
 OR Bachelor&rsquo;s Degree AND 5+ years experience with Human Resources/ Human resource consulting or Business programs/processes.
 
 
 </li>
 </ul>
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP).
 </li>
 <li>
 1+ year of employee relations experience
 
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

HR Consulting

HR Path

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 HR Path Group
 
 , a global player in HR consulting, supports its clients in their HR transformation projects, both on the human and HRIS (Human Resources Information Systems) aspects. Our 2,300 employees are spread across 28 countries.
 
 
 
 
 
 Our mission is to support our clients at every stage of their digital HR transformation through a comprehensive range of services.
 
 
 
 
 
 
 Advise to Run! HR Path, Global Leader in HR Solutions
 
 
 <ul>
 <li>
 
 ADVISE:
 
 We help our clients transform their HR function by redefining their HR organization and digitalizing their HRIS processes.
 </li>
 <li>
 
 IMPLEMENT:
 
 As a partner of the main software vendors on the market, we implement and integrate HRIS solutions (SaaS or On-Premise) for our clients.
 </li>
 <li>
 
 RUN:
 
 Thanks to our global payroll expertise, we offer our clients the possibility to outsource certain HR processes, particularly payroll.
 </li>
 </ul>
 <li>
 </li>
 
 Our recent
 
 &euro;500 million fundraising
 
 aims to accelerate our growth and international expansion, with the objective of
 
 doubling our revenue within five years
 
 and becoming the
 
 world leader in digital HR transformation
 
 .
 
 
 
 
 
 YOUR MISSIONS
 
 
 
 As a
 
 Workday Integration Consultant
 
 , you will be involved in Workday implementation projects for our clients, with the following responsibilities:
 
 
 
 
 
 
 Solution Implementation Project
 
 
 <ul>
 <li>
 Participate in implementation projects (configuration workshops, testing, go-live support, training for administrators and users) and write reports to ensure project follow-up.
 </li>
 <li>
 Contribute to translating client requirements into deliverables, drafting documentation and presentations (design, application documentation, acceptance testing, training materials).
 </li>
 <li>
 Configure modules to deliver a functional solution tailored to client needs and assess the impact of configurations on HR processes or modules within your area of expertise (Core HR, Payroll, Time Management, Talent).
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Design, develop, and deploy integrations
 
 using
 
 Workday Studio
 
 ,
 
 Core Connectors
 
 ,
 
 EIB (Enterprise Interface Builder)
 
 , and
 
 Workday Web Services (SOAP/REST)
 
 .
 </li>
 <li>
 Analyze client business requirements and translate them into robust integration designs.
 </li>
 <li>
 Configure and manage
 
 inbound and outbound data flows
 
 , ensuring accuracy and compliance with security protocols.
 </li>
 <li>
 Develop and maintain
 
 XSLT
 
 ,
 
 XML
 
 ,
 
 JSON
 
 , and
 
 JavaScript
 
 transformations to support complex data mapping.
 </li>
 <li>
 Troubleshoot and resolve integration issues, ensuring optimal performance and reliability.
 </li>
 <li>
 Support
 
 data migration
 
 ,
 
 system upgrades
 
 , and
 
 release management
 
 activities.
 </li>
 <li>
 Work with functional teams to validate data and integration outputs during testing phases.
 </li>
 <li>
 Document technical specifications, configurations, and procedures.
 </li>
 <li>
 Stay current with
 
 Workday releases
 
 and identify opportunities to enhance integration efficiency and scalability.
 </li>
 </ul>
 
 
 
 
 
 YOUR PROFILE
 
 
 <ul>
 <li>
 You have in-depth knowledge of
 
 Web Services
 
 and programming languages such as
 
 XSLT, XML, and JavaScript
 
 .
 </li>
 <li>
 You hold a
 
 Workday HCM and Integration certification
 
 .
 </li>
 <li>
 You have a good command of
 
 English
 
 , allowing you to work effectively in an international context.
 </li>
 <li>
 Ideally, you have experience working on
 
 international
 
 or
 
 multinational projects
 
 .
 </li>
 <li>
 You demonstrate
 
 energy, rigor, listening and analytical skills
 
 , and a
 
 strong team spirit
 
 to thrive in an innovative and motivating project environment.
 </li>
 <li>
 You are
 
 adaptable
 
 and have
 
 excellent communication skills
 
 .
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 A
 
 stimulating work environment
 
 within an
 
 entrepreneurial and international culture
 
 .
 </li>
 <li>
 
 Cross-functional activities
 
 that encourage teamwork and excellence.
 </li>
 <li>
 
 Numerous career development opportunities
 
 (horizontal, vertical, and international mobility).
 </li>
 <li>
 
 Annual salary reviews
 
 on your anniversary date to reward performance.
 </li>
 <li>
 
 Extensive training opportunities
 
 (internal university, certifications).
 </li>
 <li>
 As a company
 
 certified &ldquo;Happy at Work&rdquo;
 
 , we offer a healthy
 
 work-life balance
 
 with
 
 remote work possibilities
 
 .
 </li>
 <li>
 A
 
 friendly work atmosphere
 
 (quarterly team activities, annual international seminar).
 </li>
 </ul>
 
 
 
 
 
 See you soon at HR Path!
 
 
</div>

Workday Integration Consultant

Amazon

<div>
 
 Description
 
 
 
 This is a 12 month contractual role.
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate strong knowledge of HR policies, processes, and tools, acting as front-line consultants to managers. HRPs work backwards from the voice of the manager to deliver personalized experiences using technology and simplified processes that match the speed and agility of our business. They operate independently with strong working knowledge of local programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions.
 
 
 Key job responsibilities
 
 
 Managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.
 
 
 <ul>
 <li>
 Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure fair evaluation and coaching of their employees. Analyze performance data to identify trends and share insights to prevent the recurrence of known issues.
 </li>
 <li>
 Employee Relations: Handle employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and engage in informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns. Work with Legal and Employee Relations teams when required for sensitive cases. Analyze investigation findings and prepare recommendations to close issues with relevant stakeholders.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Demonstrate proficiency in people tools, processes, programs, and projects. Deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Support implementation of employee programs and contribute to improvements in manager experience. Provide feedback on change initiatives to HR Business Partners and central teams. Use data and insights to identify process improvement opportunities. Support communication and adoption of changes following established frameworks.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 Bachelor's degree in Human Resources or related field
 
 
 <ul>
 <li>
 1-3 years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master's degree in Human Resources or related field
 
 
 <ul>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3127181
</div>

HR Partner, HR Partner

Accenture in India

<div>
 
 Skill required:
 
 Employee Services - Employee and Labor Relations
 
 
 
 Designation:
 
 HR Service Delivery Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR &amp; Payroll team. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Written and verbal communication
 </li>
 <li>
 Critical Thinking
 </li>
 <li>
 Problem Management Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.
 </li>
 <li>
 Need to have minimum of 3 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA &amp; ADA is a must Need to have prior experience with the following applications: Workday &amp; Service Now
 </li>
 <li>
 Leave &amp; Absence Administration MS Office Workday &amp; Service Now US Regulations on LOA &amp; Accommodation Analytical Thinking Multi Tasking/ Time Mgt Team Leadership Teaming and Collaboration Result Oriented " Effective Communication (verbal &amp; Non verbal)" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent &amp; referral to general guidelines.Your expected interactions are within your own team &amp; direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks &amp; detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts.Process incoming service requests received through the Contact Center, Email or Web Portal.Process employee leave requests, which includes verifying eligibility, tracking leave status, &amp; provide support services to employees on leave Obtain sufficient information to research &amp; complete the service requests, Key manual entries or answer query from client employees.Manage workflow of cases effectively &amp; take remedial action or escalate as necessary.Provide information, advice &amp; guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure &amp; maintain the security &amp; confidentiality of client data. Understanding the detailed functionality of all tools &amp; applications used for Leave &amp; Absence Administration. Understanding the end to end processes of Leave &amp; Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays &amp; taking remedial action.Uses &amp; maintains process maps &amp; all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines &amp; send it to the required Stakeholders (Payroll &amp; Benefits Team)Provide appropriate support processes &amp; ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body &amp; special h&amp;ling procedures.Required to identify, assess, &amp; resolve complex issues/problems within own area of responsibility &amp; operating largely independentlyPrioritize own activities &amp; assist team members as needed in order to meet client deadlines &amp; quality standards, Any Graduation
 
 </li>
 </ul>
</div>

HR Service Delivery Associate

Boston Consulting Group (BCG)

<div>
 
 Locations
 
 : Bengaluru | Gurgaon
 
 
 Who We Are
 
 
 Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 
 
 What You'll Do
 
 
 As a part of BCG's X Delivery team you will work closely with consulting teams on a diverse range of advanced topics. You will have the opportunity to leverage software development methodologies to deliver value to BCG's Consulting &amp; X (case) teams, X Product teams and Practice Areas (domain) through providing software developer subject matter expertise, and accelerated execution support. You will collaborate with teams to gather requirements, specify, design, develop, deliver and support software solutions serving client needs. You will provide technical support through deeper understanding of relevant software solutions and processes to build high quality and efficient technology solutions. Assignments will range from short term Proof of concepts/Minimum viable product to long term cases with enterprise grade software development as a critical enabler through the project level description of the role responsibilities and impact within the organization.
 
 
 YOU'RE GOOD AT
 
 
 Web Application Development
 
 
 <ul>
 <li>
 End to End high scale web-development experience but not just limited to architecting, design, planning, development and deployment
 </li>
 <li>
 Maintains a strong knowledge base of new opensource tech stacks, applications, techniques, and skills
 </li>
 <li>
 Strong problem-solving and follow-up skills; must be proactive and take initiative
 </li>
 <li>
 Create robust proprietary code and translate business logic into project requirements
 </li>
 <li>
 Develop code using development best practices, and an emphasis on security best practices
 </li>
 <li>
 Leverage technologies to support business needs to attain high reusability and maintainability of current and newly developed systems
 </li>
 <li>
 Provide system design recommendations based on technical requirements
 </li>
 <li>
 Work independently on development tasks with minimal supervision
 </li>
 <li>
 Write effective unit tests and integration tests to ensure high-quality software delivery
 
 
 </li>
 </ul>
 Business requirement gathering and collaboration
 
 
 <ul>
 <li>
 Owning all or part of a software development engagement and integrating with cross-functional teams
 </li>
 <li>
 Establish credibility by thought partnering with demanding stakeholders / consulting teams on web development and delivery topics; drawing conclusions on a range of external and internal issues and dependencies
 </li>
 <li>
 Communicate insights through sophisticated synthesis and packaging of results (including PPT slides and charts) with stakeholders / consulting teams; collecting, synthesizing, learnings &amp; inputs into new best practices and methodologies
 </li>
 <li>
 Executing software development approach and creating defined outcome; contributing to approach selection
 </li>
 <li>
 Ensure proper sign&hyphen;off before uploading materials into internal repository for reference; sanitizing confidential client content in marketing documents
 </li>
 <li>
 Able to build and sustain relationships with consulting MDPs to generate project work by self-leveraging regular connects
 </li>
 <li>
 Guides juniors on advanced software concepts and platforms, and helps in quality checks
 </li>
 <li>
 Contributes to team's content &amp; IP development
 </li>
 <li>
 Imparts technical trainings to team members and consulting cohort
 
 
 </li>
 </ul>
 Problem solving
 
 
 <ul>
 <li>
 You should be strong in solutioning with hands-on experience in software delivery, through the entire life cycle of software development. Strong problem solving skills with the ability to develop and codify knowledge and provide appropriate technical advice where required
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 Must have
 
 
 <ul>
 <li>
 Proven expertise in developing pixel perfect UI, with proficiency in React, Angular, TypeScript, HTML5, and CSS3.
 </li>
 <li>
 Strong JavaScript (ES6) expertise
 </li>
 <li>
 Solid understanding of Object-Oriented Programming principles and design patterns to create scalable and maintainable code.
 </li>
 <li>
 Experience in writing robust unit tests with JavaScript testing frameworks.
 </li>
 <li>
 Familiarity with UI frameworks such as Material UI, Ant Design, or similar libraries, enabling the creation of high-quality, production-ready applications that close
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 
 Job Requirement
 
 
 
 <ul>
 <li>
 Bachelor's / Master's degree in computer science engineering/technology or equivalent
 </li>
 <li>
 Excellent communication skills
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years of end-to-end web - application/tool development experience in a commercial setup specifically services or consulting organization
 </li>
 <li>
 Additional weightage for contributions made to open source projects, blogs, forums etc. in relevant technologies
 
 
 </li>
 </ul>
 Who You'll Work With
 
 
 YOU'LL WORK WITH
 
 
 Our technology consultants and specialists partner with our clients and colleagues to build and implement digital solutions through a broad spectrum of activities. Technology jobs and engineering jobs include design of IT architectures, large-scale transformation, agile development, software engineering, cybersecurity consulting, and risk management.
 
 
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
 
 
</div>

Software Engineer, Front-End - X Delivery

PwC Acceleration Center India

<div>
 At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer sales and services at PwC will specialise in providing consulting services focused on customer sales and service strategies. You will analyse customer engagement processes, develop sales and service strategies, and offer guidance and support to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth.
 
 
 The Commercial &amp; Service Excellence platform helps clients transform how they engage, sell to, and serve their customers through strategy, operations, and technology. From optimizing go-to-market strategies to delivering and managing Salesforce and Dynamics platforms, the offering enables end-to-end commercial transformation. Whether modernizing sales, marketing, e-commerce or customer service functions, Commercial and Service Excellence equips teams to create connected customer experiences, drive revenue growth, and sustain performance through managed services.
 
 
 Our Sales, Service &amp; Marketing practice team, which is part of CSX, focuses on modernizing commercial functions across marketing, sales, and service to drive profitable growth and customer engagement. Combines strategy, operations, and technology&mdash;including Dynamics, enabling apps, and contact center platforms&mdash;to transform how clients activate and scale in the market.
 
 
 
 OFFERING OVERVIEW: CONTACT CENTER OPERATIONS
 
 
 
 Sales, Service &amp; Marketing practice is one of the most distinctive providers of customer-centric business solutions focusing on Sales operations &amp; Tech enablement, contact center operations &amp; tech enablement, integrated customer experience design &amp; marketing operations &amp; tech enablement. We collaborate with our clients to reinvest in an organization where the customer is at the very center.
 
 
 Our consulting team works with our global clients to design and implement growth, operational and customer focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allows us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits.
 
 
 As part of Contact Center Operations, we focus on strategic, process and executional support around contact center operations to improve customer service quality, drive net promoter scores (NPS), increase efficiency, and enhance responsiveness. Includes contact center diagnostics and analytics, omnichannel digital contact center strategy, process improvement, cost reduction. We partner with contact center technology offering to drive value-embedded service delivery.
 
 
 
 Knowledge Preferred
 
 
 
 POSITION REQUIREMENTS &ndash;
 
 Experienced Associate
 
 
 
 Candidates should demonstrate substantial experience and/or knowledge in any sector in the following areas:
 
 
 <ul>
 <li>
 Contact Center Operations: Call flows, escalation paths, KPIs (AHT, FCR, NPS).
 </li>
 <li>
 Tech Stack: Salesforce Service Cloud, Genesys, NICE, Amazon Connect, IVR/CTI basics.
 </li>
 <li>
 Omnichannel Experience: Voice, chat, email, social, bots, and seamless transitions.
 </li>
 <li>
 Workforce Management &amp; Quality: Forecasting, scheduling, scorecards, and process improvement.
 
 
 </li>
 </ul>
 
 Skills Preferred
 
 
 
 Candidate will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
 
 
 Candidates should be able to demonstrate extensive customer transformation consulting abilities within a project team that includes the following:
 
 
 
 Significant Experience With Following Skills
 
 
 
 <ul>
 <li>
 Delivered actionable insights through contact center analytics, improving agent performance and CX metrics.
 </li>
 <li>
 Provided end-to-end contact center consulting to drive strategic transformation and operational excellence. Ideate and execute on compelling design workshops for cloud contact center transformations
 </li>
 <li>
 Provided useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients&rsquo; issues
 </li>
 <li>
 Conducted in-depth customer journey analysis to pinpoint pain points and optimize interactions.
 </li>
 <li>
 Advised clients on operations strategy to align service delivery with corporate objectives and work on creating Cloud transformation approach for contact center transformations
 </li>
 <li>
 Strengthened service delivery by standardizing processes and implementing quality frameworks.
 </li>
 <li>
 Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
 </li>
 <li>
 Strategic Problem Solving: Experience in analyzing complex challenges, structure solutions, and drive data-backed decision-making.
 </li>
 <li>
 Client &amp; Stakeholder Management: Skilled in building trusted relationships, managing expectations, and delivering tailored recommendations.
 </li>
 <li>
 Project Delivery Excellence: Experienced in leading engagements from planning through execution, ensuring quality, timelines, and impact.
 
 
 </li>
 </ul>
 
 Educational Background
 
 
 
 
 MBA in Sales / Marketing / Strategy/ Analytics from a premier B-School
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Travel Requirements: Travel to client locations may be required as per project requirements.
 </li>
 <li>
 Experience: 2-5 years (Experience Associate) / 5 &ndash; 8 years (Senior Associate) of prior relevant work experience in a Service / Contact Center role in management consulting or similar multinational environment will be a bonus.
 </li>
 </ul>
</div>

Contact Center Operations-Associate-Bangalore

PwC India

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Not Applicable
 
 
 
 
 Specialism
 
 
 SAP
 
 
 
 
 Management Level
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 A career within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.
 
 
 
 Job Description for the SAP Technology Consulting:
 
 Candidates are expected to have
 
 Multiple implementation experience
 
 Minimum 1 end to end full life cycle implementation experience in last 4 yrs
 
 Client facing skill
 
 Respective SAP module experience
 
 Excellent communication
 
 SAP Functional consultant is preferred to have few years of domain experience (1-2 yrs)
 
 Role of Consultant in EA SAP:
 
 SAP implementation according to the programmed plan
 
 Deep understanding of different activities in SAP implementation project e.g.
 
 Design/Blueprint, Configuration,
 
 Testing, Data mgmt., Cut-over mgmt etc
 
 Understand how services are delivered in onshore-offshore delivery model
 
 Conversant with SAP testing, data loading tools
 
 
 
 Mandatory skill sets-&nbsp;
 
 
 SAP , Implementation
 
 &nbsp;
 
 &nbsp;
 
 Preferred skill sets-
 
 
 Support
 
 
 &nbsp;&nbsp; &nbsp;
 
 Year of experience required-&nbsp;
 
 
 5-9 Years
 
 &nbsp; &nbsp;
 
 
 Qualifications-
 
 
 B.E/B.TECH/MBA
 
 
 
 
 
 Required Skills
 
 
 SAP Implementations
 
 
 
 Optional Skills
 
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 
 Government Clearance Required?
 
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Senior Associate

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