call center agent

team lead (in-bound customer support) Jobs in Islamabad

team lead (in-bound customer support)

account executive-outbound Jobs in Islamabad

account executive-outbound

call center agents/csr

customer sales representative Jobs in Islamabad

customer sales representative

inbound customer service agent

Silicon Outsourcing Solutions

Overview: We are currently seeking a diligent and customer-focused Inbound Taxi Operator to join our team. As an Inbound Taxi Operator, you will play a crucial role in providing exceptional service to our customers by efficiently managing inbound taxi requests, coordinating dispatch operations, and ensuring timely pickups and drop-offs. The ideal candidate will have strong communication skills, excellent organizational abilities, and a commitment to delivering a safe and seamless transportation experience.Responsibilities:<ul><li>Receive inbound taxi requests via phone, mobile app, or online booking platform, and accurately record customer details, pickup locations, and destination preferences.</li><li>Coordinate with taxi drivers to assign and dispatch vehicles based on availability, proximity, and customer preferences.</li><li>Monitor taxi locations and routes using GPS tracking systems to optimize efficiency and minimize wait times for customers.</li><li>Communicate with customers to provide estimated arrival times, confirm pickup details, and address any special requests or concerns.</li><li>Handle customer inquiries, complaints, and feedback in a professional and courteous manner, striving to resolve issues promptly and satisfactorily.</li><li>Maintain accurate records of taxi dispatch activities, including trip logs, driver assignments, and customer interactions.</li><li>Ensure compliance with local transportation regulations, company policies, and safety protocols at all times.</li><li>Collaborate with other team members, including dispatchers, customer service representatives, and taxi drivers, to ensure smooth operations and superior service delivery.</li><li>Assist with administrative tasks such as invoicing, billing, and maintaining customer databases as needed.</li><li>Stay informed about traffic conditions, road closures, and other factors that may impact taxi operations, proactively adjusting schedules and routes as necessary.</li></ul>Requirements:<ul><li>High school diploma or equivalent qualification.</li><li>Previous experience in a customer service or transportation-related role is preferred but not required.</li><li>Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, drivers, and team members.</li><li>Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Proficiency in using computer systems, mobile devices, and GPS navigation tools.</li><li>Ability to remain calm and composed under pressure, demonstrating resilience and problem-solving skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays, as needed.</li><li>Knowledge of local streets, landmarks, and traffic patterns is advantageous.</li><li>Commitment to providing exceptional customer service and upholding company values and standards.</li></ul>Benefits:<ul><li>Competitive salary and incentives based on performance.</li><li>Opportunities for career growth and advancement within the organization.</li><li>Comprehensive training and ongoing support provided.</li><li>Friendly and collaborative work environment with a focus on teamwork and professionalism.</li></ul>If you are a customer-oriented individual with a passion for delivering outstanding service and ensuring the smooth operation of taxi services, we encourage you to apply for this exciting opportunity. Join our team and become a key contributor to our mission of providing safe, reliable, and efficient transportation solutions to our valued customers. Apply now with your resume and cover letter outlining your relevant experience and skills.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

INBOUND TAXI OPERATOR

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Fresh Graduate ( inbound call center)

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Inbound Calling

Healthcare Evolutions Medical Services Pvt. Ltd.

An Australian Medical Company is seeking dedicated and enthusiastic individuals to join our team as CSR/Call Center Agents at our Islamabad office located in E-11.Position: CSR/Call Center AgentLocation: E-11, Islamabad, PakistanCompany: Australian Medical CompanyJob Type: Full-timeSalary: 60,000 - 80,000 PKR (salary range based on interview performance)Working Hours: 2:30 AM - 11:00 AM (Australian Standard Time)Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally and courteously.&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.&middot; Communicate effectively within and outside the organization to ensure smooth interactions.&middot; Maintain accurate and detailed records of customer interactions.Requirements:&middot; Excellent English Communication skills required&middot; Ability to effectively communicate with Patients and colleagues.&middot; Proficient in using communication tools and software.&middot; Flexibility to work during Australian Standard Time (2:30 AM - 11:00 AM).Timing may vary due to day light saving.Application Process:Interested candidates are encouraged to apply by sending their updated CV toaamir.g@healthcareevolutions.comNote:&middot; Female candidates are strongly encouraged to apply.&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.&middot; Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Call Center Agents/CSR

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Explore 483+ Inbound customer service agent in Islamabad this November. Find roles across top companies and apply now to boost your career.

483 inbound customer service agent jobs IN Islamabad

INBOUND TAXI OPERATOR

Fresh Graduate ( inbound call center)

Inbound Calling

Call Center Agents/CSR

QA Manager - Inbound Customer Support

Team Lead (In-bound Customer Support)

Team Lead (In-bound Customer Support)