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account manager team lead

key account customer developer

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It With Pride.
 
 
 
 You develop and deliver new product and promotional activity across a customer base.
 
 
 
 Role Purpose
 
 
 
 Support the management of assigned key accounts to deliver profitable growth for Mondelez while building strong customer relationships. The role ensures perfect execution of sales fundamentals (distribution, visibility, pricing, shelving, and promotions), contributes to joint business planning, and drives Mondelez brands&rsquo; presence in-store.
 
 
 
 Key Responsibilities
 
 
 
 Account Management &amp; Execution
 
 
 <ul>
 <li>
 Support the development and execution of customer joint business plans aligned with Mondelez objectives.
 </li>
 <li>
 Manage day-to-day operations with assigned accounts (orders, listings, promotions, stock levels).
 </li>
 <li>
 Monitor in-store execution of agreed trade terms, visibility, and planogram compliance.
 </li>
 <li>
 Follow up on promotions to ensure timely implementation and post-evaluation.
 
 
 
 </li>
 </ul>
 Business Growth &amp; Performance
 
 
 <ul>
 <li>
 Track sales, share, and distribution KPIs across assigned accounts.
 </li>
 <li>
 Identify growth opportunities and propose initiatives to unlock incremental revenue.
 </li>
 <li>
 Assist in preparing and delivering regular customer performance reviews.
 </li>
 <li>
 Contribute to achieving Net Revenue, Market Share, and Trade Spend efficiency targets.
 
 
 
 </li>
 </ul>
 Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Act as first point of contact for operational issues with customers.
 </li>
 <li>
 Work closely with supply chain, finance, and marketing to ensure flawless customer service and execution.
 </li>
 <li>
 Provide insights from the customer and market to feed into brand and channel strategies.
 
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales data, promotional ROI, and market trends to support decision-making.
 </li>
 <li>
 Prepare reports and presentations for internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in sales, trade marketing, or account management (preferably in FMCG).
 </li>
 <li>
 Strong numerical, analytical, and presentation skills.
 </li>
 <li>
 Proficiency in Excel, PowerPoint, and sales reporting tools.
 </li>
 <li>
 Good negotiation and communication skills.
 </li>
 <li>
 Results-oriented with the ability to manage multiple priorities.
 </li>
 <li>
 Team player with high learning agility.
 
 
 
 </li>
 </ul>
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Field Sales
 
 
 Sales
</div>

Key Account Customer Developer

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 About the Role
 
 
 
 We are looking for a dynamic and results-driven
 
 Brand Account Manager Lead
 
 to join one of the fastest-growing
 
 fashion retail
 
 companies in Egypt. The ideal candidate will lead a team of sales account managers, manage key retail accounts, and ensure exceptional client satisfaction while driving sales growth and achieving business targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and motivate the sales account management team to achieve and exceed sales targets.
 </li>
 <li>
 Manage and grow relationships with key fashion retail accounts, ensuring long-term partnerships.
 </li>
 <li>
 Develop and execute sales strategies to expand market presence and maximize revenue opportunities.
 </li>
 <li>
 Analyze sales data, market trends, and competitor activities to provide actionable insights.
 </li>
 <li>
 Oversee account planning, forecasting, and reporting for senior management.
 </li>
 <li>
 Collaborate with marketing, merchandising, and operations teams to align sales strategies with brand objectives.
 </li>
 <li>
 Ensure high standards of customer experience and after-sales support.
 </li>
 <li>
 Monitor team performance, conduct regular reviews, and implement training &amp; development programs.
 </li>
 <li>
 Handle escalated client issues with professionalism and provide effective solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 Minimum
 
 3 years of experience
 
 in sales/account management, preferably in
 
 fashion retail
 
 .
 </li>
 <li>
 Proven track record in achieving sales targets and managing key accounts.
 </li>
 <li>
 Strong leadership skills with experience in managing and developing sales teams.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong analytical mindset with proficiency in MS Office and CRM tools.
 </li>
 <li>
 Passion for fashion retail and customer engagement.
 </li>
 </ul>
 
 
</div>

Account Manager Team Lead

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It With Pride.
 
 
 
 You lead a team of field sales representatives/managers to ensure execution of the sales strategy and achievement of annual KPIs and targets.
 
 
 
 Role Purpose
 
 
 
 Lead the strategic management of key accounts to deliver sustainable growth, profitability, and market share for Mondelez. The role involves building strong partnerships with customers, driving joint business planning, optimizing trade investments, and ensuring flawless in-store execution to maximize category leadership.
 
 
 
 Key Responsibilities
 
 
 
 Strategic Account Management
 
 
 <ul>
 <li>
 Lead the development and execution of customer Joint Business Plans (JBPs) in line with Mondelez&rsquo;s commercial strategy.
 </li>
 <li>
 Negotiate annual agreements, trade terms, and promotional frameworks with key customers.
 </li>
 <li>
 Manage P&amp;L responsibility for assigned accounts, ensuring profitability and ROI of trade spend.
 </li>
 <li>
 Identify and drive category growth initiatives, aligning Mondelez and customer priorities.
 
 
 
 </li>
 </ul>
 Business Growth &amp; Performance
 
 
 <ul>
 <li>
 Deliver Net Revenue, Gross Margin, and Market Share targets across the account portfolio.
 </li>
 <li>
 Optimize promotional strategy and investments through ROI evaluation and post-promotion analysis.
 </li>
 <li>
 Anticipate risks and opportunities, proposing proactive solutions to achieve business objectives.
 </li>
 <li>
 Leverage shopper and category insights to influence customer decisions and unlock growth.
 
 
 
 </li>
 </ul>
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the key interface between Mondelez and customer senior stakeholders.
 </li>
 <li>
 Partner with Supply Chain, Finance, Marketing, and Trade Marketing to ensure excellent service levels and execution.
 </li>
 <li>
 Champion customer needs internally while protecting Mondelez commercial interests.
 </li>
 <li>
 Lead and coach junior account managers or executives, building team capability.
 
 
 
 </li>
 </ul>
 Execution Excellence
 
 
 <ul>
 <li>
 Ensure compliance with distribution, shelving, visibility, and pricing strategies (the &ldquo;Perfect Store&rdquo; standards).
 </li>
 <li>
 Monitor and improve forecast accuracy and service levels with customers.
 </li>
 <li>
 Conduct regular store visits and business reviews to track performance and execution gaps.
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 5&ndash;7 years&rsquo; experience in Key Account Management / Customer Management (preferably FMCG).
 </li>
 <li>
 Proven success in managing large retailers or modern trade accounts with P&amp;L responsibility.
 </li>
 <li>
 Strong negotiation, influencing, and stakeholder management skills.
 </li>
 <li>
 Excellent analytical ability with solid financial acumen.
 </li>
 <li>
 Track record of delivering growth and leading cross-functional initiatives.
 </li>
 <li>
 Leadership capabilities to mentor and develop junior team members.
 
 
 
 </li>
 </ul>
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Field Sales
 
 
 Sales
</div>

Key Account Manager

Novonesis

<div>
 
 Account Manager for Oil and Fats processers including BioDiesel and Specialty Fats.
 
 
 
 
 
 
 Purpose
 
 
 
 We are seeking an individual who brings a strong blend of commercial acumen and technical expertise, capable of managing key customer accounts while also understanding and addressing technical needs in processing environments. This position would be to support the Team Lead with the growth and development of Novonesis&reg; Oils &amp; Fats in Africa, through a combination of direct customer and distributor management, identifying new opportunities. The position can be based in Johannesburg - South Africa, Nairobi &ndash; Kenya, Cairo - Egypt.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 Primary responsibility to manage direct accounts and distributors and accomplish sales, and profit targets in the assigned region for Novonesis&reg; Oils &amp; Fats business.
 
 
 Provide monthly sales/commercial updates and overall health of the business.
 
 
 Develop and track and execute customer account plans to ensure aligned strategy with account team.
 
 
 Co-ordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.
 
 
 Have fair technical understanding of Oils and Fats plant operations to be able to conduct customer needs dialogue to identify pain points and translate them into potential opportunities.
 
 
 Identify new partners/ distributors and unlock new opportunities through a combination of market gap analysis, Novonesis portfolio mapping and partner strength.
 
 
 Collaborate with Novonesis&reg; regional and global marketing to formulate plans to grow the business in Oils &amp; Fats via market share gain, penetration and innovations.
 
 
 Drive sales via the One CRM system to track &amp; maintain opportunity pipeline within the various opportunity stages.
 
 
 Responsible for negotiating all customers and channel partners contracts to ensure alignment with targets and respective agreed pricing guidance.
 
 
 Guide the potential market opportunities, whilst collaborating with regulatory to ensure smooth logistic operations of new products.
 
 
 Work closely with demand planner to ensure updated customer forecasts, opportunities and demand plans
 
 
 Be able to represent Novonesis&reg; on industry forums and be the voice of our solutions in trade shows and conferences, when needed.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.
 
 
 Minimum 5 years of commercial experience Oils &amp; Fats, or related industries would be advantageous.
 
 
 Enzyme knowledge would be an advantage.
 
 
 Willingness to travel extensively within the Africa region.
 
 
 
 
 
 
 Key Competencies
 
 
 
 Effective communicator with excellent interpersonal abilities
 
 
 Self-motivated and capable of working independently
 
 
 Project management and cross-cultural collaboration
 
 
 Customer-focused with a solution-oriented mindset
 
 
 Strong problem-solving and analytical skills
 
</div>

Account Manager - Oils & Fats Africa

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

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972 key account customer developer jobs IN Cairo Egypt

Key Account Customer Developer

Account Manager Team Lead

Key Account Manager

Account Manager - Oils & Fats Africa

Customer Account Specialist

Customer Account Specialist

Senior Account Manager