key accounts supply chain executive ksa Jobs in Jeddah Saudi Arabia

key accounts supply chain executive ksa

sales account manager Jobs in Jeddah Saudi Arabia

sales account manager

account executive Jobs in Jeddah Saudi Arabia

account executive

customer success account manager Jobs in Jeddah Saudi Arabia

customer success account manager

key account manager Jobs in Jeddah Saudi Arabia

key account manager

key account engineer

Lucy Electric

<div>
 Internal Job Title:
 <strong>
  Key Account Engineer - SEC
  <br/>
  <br/>
 </strong>
 Business:
 <strong>
  Lucy Switchgear Arabia
  <br/>
  <br/>
 </strong>
 Location:
 <strong>
  Jeddah, Saudi Arabia
  <br/>
  <br/>
 </strong>
 Job Reference No:
 <strong>
  3520
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Overall Sales activities to manage the Lucy Electric overall business with SEC throughout Saudi Arabia.
 <br/>
 <br/>
 <strong>
  Job Context
  <br/>
  <br/>
 </strong>
 The role will be based in Saudi. Visits to all the regions that you are responsible for would be required.
 <br/>
 <br/>
 To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by LSA management team and by the Sales Department.
 <br/>
 <br/>
 <strong>
  Job Dimensions
  <br/>
  <br/>
 </strong>
 Meet Sales Targets for the LE business.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 These will include:
 <br/>
 <br/>
 SEC Sales Management &ndash; ensure SEC account achieves its monthly/annual sales targets - Measured Monthly against SIOP target
 <br/>
 <br/>
 Create, formulate, and follow dedicated and focused business plans for existing, emerging and new potential in SEC and develop and execute these in line with 5-year MTP under the guidance of the Sales Director - Yearly review by comparing MTP with year closing
 <br/>
 <br/>
 Key Account Management: Manage all aspect of LE with SEC - Measured Monthly By delivery on time, after sales orders, on time payment, no pending case with technical Dep.
 <br/>
 <br/>
 Identify and develop new markets for Lucy products and services Forecast quarterly and annual profits within SEC account. - Yearly review by achievement figures
 <br/>
 <br/>
 Partner Management: Actively develop, manage and measure performance of existing contacts in SEC - Part of the account management
 <br/>
 <br/>
 Marketing - assist in selecting proper marketing tool to develop our business with SEC - Yearly review by partner feedback
 <br/>
 <br/>
 Management - manage administrative office staff to allow focus on sales and business development for SEC - Part of the account management
 <br/>
 <br/>
 Recommends product lines by identifying new product opportunities, and/or product; surveying SEC needs and trends; tracking competitors. - Part of the account management
 <br/>
 <br/>
 Actively contribute to the direction of the business as a member of the Sales team of LSA. - Yearly review by achievement figures in industrial market &amp; added value
 <br/>
 <br/>
 <strong>
  Qualifications, Experience &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree Electrical or Mechanical Engineering,
  </li>
  <li>
   Self-driven individual with business acumen.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job-Specific Skills:
  <br/>
  <br/>
 </strong>
 Key strengths:
 <br/>
 <br/>
 <ul>
  <li>
   Strategic Sales and Business Development
  </li>
  <li>
   Customer Management and Operations
  </li>
  <li>
   Meticulous with tenders and quotes
  </li>
  <li>
   Contract negotiations
  </li>
  <li>
   Develop and maintain effective relationships with key internal and external stakeholders
  </li>
  <li>
   Budgeting and forecasting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioural Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong Entrepreneurial Skills, Focus on Delivery, Team and Business Development, Structured Thinking
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
 </strong>
</div>


Key Account Engineer

Evostel (Previously AQESA)

<div>
 <p>
  A Sales Engineer purpose is to effectively develop and execute sales of Electrical and Automation products, solutions, and services in assigned accounts. He is responsible for analyzing the customer&rsquo;s needs with respect to our product offerings and purpose solutions to the customers to help them to achieve their objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Job Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Policies &amp; Procedures
 </p>
 <ul>
  <li>
   Follow all company policies and procedures as well as Saudi Government laws.
  </li>
  <li>
   Proactive in answering telephone / acknowledge customers/ teams calls.
  </li>
  <li>
   Effectively prepare for meetings and/or presentations and provide relevant input to line manager.
  </li>
  <li>
   Ensure customers have been served on time.
  </li>
  <li>
   Recommend improvements to departmental policy and support in the implementation of procedures and controls.
  </li>
  <li>
   Ensure proper implementation and control of group policies and procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Quotation to Order and Collection Management
 </p>
 <ul>
  <li>
   Develop and maintain strong relationships with key clients to ensure their needs are met while identifying new business opportunities.
  </li>
  <li>
   Present products to clients and senior management including sales forecast and account status.
  </li>
  <li>
   Develop a thorough understanding of the competitive landscape and market environment to assist in strategic planning for account retention and growth.
  </li>
  <li>
   Maintain the supplier database of contact person for securing quotation and mapping of product to supplier for immediate decision making on RFQ received for evaluation
  </li>
  <li>
   Assist in evaluation of customer requirement from customer Bid package or RFQ, in coordination with Team Leader / Area Sales Manager / Sales Support Engineer.
  </li>
  <li>
   Identify commercial documents needed in RFQ (Bid bond etc.) and other hidden cost factors in project/RFQ for discussion with stakeholders
  </li>
  <li>
   Work out BID packages and communicate with customers and vendors to close technical queries before and after BID.
  </li>
  <li>
   Prepare LOA for approval, quotation (Technical &amp; Commercial) with all necessary supporting documents helpful for user to review and evaluate the quotation.
  </li>
  <li>
   Propose most suitable product to from EVOSTEL stocks and participate in pricing from vendor price lists, web shops or portals directly
  </li>
  <li>
   Collaborate with other EVOSTEL teams (Commercial, sales and finance etc.) for their inputs (payment terms, invoicing etc.) or documents (if acceptable) for readiness before BCD.
  </li>
  <li>
   Review of customer orders to ascertain the accuracy of BOM, the part numbers, scope of supplies/works, payment terms as well as other terms and conditions.
  </li>
  <li>
   Assist in preparation and submission of final dossiers (user Manual, drawings, Test Certificates etc.) to get acceptance of delivered materials/ services and help customer to close the orders for processing AQESA payments
  </li>
  <li>
   Assist in preparation of technical submittals including final dossiers as per customer standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Procure to Pay
 </p>
 <ul>
  <li>
   Float RFQs&rsquo; and hold discussion with suppliers for technical clarification with commercial terms and conditions.
  </li>
  <li>
   Assist sales support team in Procure of materials / services needed from vendors, plan execution of customer orders, monitors the progress of EVOSTEL POs with vendors.
  </li>
  <li>
   Assist Sales support team in Finalizing vendor POs and ensure that the acknowledgments are available.
  </li>
  <li>
   Assist Sales support team in Prepare item code in the system, set terms of delivery and input the PO for end-to-end approval from all stakeholders.
  </li>
  <li>
   Lead sales support engineer to Ensure coordination with suppliers for timely delivery and terms and conditions are in-line with agreed commercial terms.
  </li>
  <li>
   Liaise with finance to meet pay advance payments and/or issue bank guarantees or LCs
  </li>
  <li>
   Liaise with logistics team to provide shipping status report for all standard purchase orders
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Delivery Management
 </p>
 <ul>
  <li>
   Manage and assist sales support team in Coordinate for fabrication / manufacturing, transportation, and clearance of shipment (if importing), receiving of ordered materials in EVOSTEL warehouse, creating the delivery documents, transportation of materials to customer facility and delivery of invoice.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Master Data and Data Entry Accuracy
 </p>
 <ul>
  <li>
   Ensure data accuracy for the EVOSTEL customer and supplier.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Other Responsibilities
 </p>
 <ul>
  <li>
   Perform other job-related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Engineer

Ingram Micro

<div><p><b>It's fun to work in a company where people truly BELIEVE in what they're doing!
</b></p><p></p><p>Job Description:
</p><h2 class="jobSectionHeader"><b>Is your career hitting target?
</b></h2><p>Join us at Ingram Micro and become a key player in shaping the future of cybersecurity. We&rsquo;ll make you our key account.
</p><div></div><h2 class="jobSectionHeader"><b>Who we are
</b></h2><p>Accelerate your career. Join the organization that's driving the world's technology and shape the future.
</p><p>Ingram Micro is a global leader in cybersecurity, empowering organizations to protect their digital assets and stay ahead of evolving threats. With a presence in over 65 countries and a commitment to innovation, we deliver cutting-edge solutions that secure cloud environments, endpoints, networks, and data. Learn more at
</p><p>Come join our team where you&rsquo;ll make technology happen in surprising ways. Let&rsquo;s shape tomorrow&mdash;it&rsquo;ll be a fun journey.
</p><div></div><div><h2 class="jobSectionHeader"><b>How our team works
</b></h2><p>As part of our Technical Sales Engineering team, you&rsquo;ll collaborate with Sales, Product Management, and Channel Partners to deliver tailored cybersecurity solutions that meet customer needs. You&rsquo;ll play a strategic role in driving product adoption, enabling partner success, and ensuring customer satisfaction across diverse industries.
</p><p>Together, we make it happen.
</p><div></div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do
</b></h2><p>As a Technical Sales Engineer, you&rsquo;ll play a critical role in positioning Trend Micro&rsquo;s cybersecurity solutions to meet customer needs and drive business success.
</p><ul><li><p>Collaborate with sales teams to develop and present tailored cybersecurity solutions
</p></li><li><p>Deliver engaging product demonstrations and manage Proof of Concepts (POCs)
</p></li><li><p>Design technical solutions that address complex customer requirements
</p></li><li><p>Build and maintain relationships with customers and partners through training and enablement
</p></li><li><p>Stay current on cybersecurity trends and become a subject matter expert on Trend Micro products
</p></li></ul><div></div><h2 class="jobSectionHeader"><b>What you bring to the role
</b></h2><ul><li><p>Experience in cybersecurity concepts such as Zero Trust, SASE, and SOC operations
</p></li><li><p>Familiarity with public cloud platforms like AWS and Azure
</p></li><li><p>Strong verbal and written communication skills to present technical information clearly
</p></li><li><p>Excellent analytical and problem-solving abilities
</p></li><li><p>Experience in delivering technical training and public speaking
</p></li></ul><div></div><h2 class="jobSectionHeader"><b>Your growth with us
</b></h2><p>Joining Ingram Micro means becoming part of a global leader in IT distribution. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of digital security.
</p><p>Let&rsquo;s shape tomorrow together.</p></div></div>

Presales Engineer - Trendmicro

SGS - Saudi Ground Services

<div>
 <p>
  The role holder will lead a specialized team responsible for managing key accounts and fostering long-term relationships with strategic customers. The role holder involves overseeing all aspects of account management, including customer engagement, revenue growth, and customer satisfaction, to ensure the successful retention and expansion of key accounts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES
  </strong>
 </p>
 <p>
  <strong>
   Strategic
  </strong>
 </p>
 <ol>
  <li>
   Support the development and implementation of the Key Accounts Section strategy through sectional initiatives and projects.
  </li>
  <li>
   Monitor the implementation of Key Accounts Section policies, procedures, and processes.
  </li>
  <li>
   Monitor the performance of the Key Accounts Section against KPIs and objectives on a regular basis.
  </li>
  <li>
   Recommend improvements and efficiencies in line with SGS&rsquo;s strategic and corporate priorities.
  </li>
  <li>
   Develop and monitor the annual budget of the Key Accounts Section.
  </li>
 </ol>
 <p>
  <strong>
   Operational
  </strong>
 </p>
 <ol>
  <li>
   Serve as the primary point of contact for key accounts within the dedicated section, building and nurturing strong relationships with customers to understand their needs, goals, and challenges.
  </li>
  <li>
   Develop and implement strategic account plans for each key account, outlining objectives, strategies, and initiatives to drive revenue growth, profitability, and customer satisfaction.
  </li>
  <li>
   Identify opportunities to upsell, cross-sell, and expand product/service offerings within key accounts to maximize revenue potential and achieve sales targets.
  </li>
  <li>
   Lead contract negotiations with key customers, ensuring that contract terms, pricing, and agreements align with company policies, profitability targets, and customer requirements.
  </li>
  <li>
   Drive proactive engagement with key accounts through regular meetings, business reviews, and strategic discussions to maintain alignment and foster collaboration.
  </li>
  <li>
   Proactively identify and address customer issues, concerns, and escalations in a timely and effective manner, collaborating with internal teams to implement solutions and drive customer satisfaction.
  </li>
  <li>
   Monitor and analyse key account performance metrics, including sales performance, customer satisfaction scores, and account growth, providing insights and recommendations for improvement.
  </li>
  <li>
   Stay informed about industry trends, competitor activities, and market developments within the aviation sector, leveraging market intelligence to identify opportunities and mitigate risks.
  </li>
  <li>
   Collaborate closely with cross-functional teams, including sales, marketing, product development, and operations, to align strategies, share insights, and deliver value-added solutions to key accounts.
  </li>
 </ol>
 <p>
  <strong>
   People Management
  </strong>
 </p>
 <ol>
  <li>
   Foster a competitive yet collaborative team environment
  </li>
  <li>
   Provide professional development support and perform periodic performance reviews for direct subordinates based on SGS&rsquo;s Performance Management System
  </li>
  <li>
   Ensure that Key Accounts Section employees are provided with the required competencies through appropriate and blended learning
  </li>
  <li>
   Lead the recruitment of talent for the Key Accounts Section
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   Minimum of a bachelor&rsquo;s degree in industrial management major (marketing / administration) public administration / business administration, Sales, Marketing
  </li>
  <li>
   MBA or Master's in a relevant field is preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EXPERIENCE
  </strong>
 </p>
 <p>
  Minimum of 7 years of relevant work experience with at least 2 years of experience in a managerial role
 </p>
</div>


Key Account Section Manager (Aviation)

Basamh Group

<div>
 <p>
  <strong>
   Description:
  </strong>
 </p>
 <p>
  At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we&rsquo;ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.
 </p>
 <p>
  Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  To develop, execute, and coordinate sales activities within assigned Key Accounts to achieve the strategic goals of the channel, contribute to overall Retail sales targets, and ensure alignment with the Company&rsquo;s strategies. This role spans three levels&mdash;Assistant Key Account Manager, Key Account Manager, and Senior Key Account Manager&mdash;and reports to either the RSM or the National Account Senior Manager, depending on the account being managed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Achieve monthly and annual sales targets for assigned Key Accounts as per the Company&rsquo;s policies and objectives, ensuring alignment with role-level.
  </li>
  <li>
   Meet monthly collection targets for assigned accounts, ensuring no outstanding amounts beyond agreed payment terms, as per the company&rsquo;s collection policy.
  </li>
  <li>
   Prepare and submit accurate reconciliation reports, including annual reconciliations, ensuring compliance with policies and up-to-date figures.
  </li>
  <li>
   Develop strategic plans to achieve sales targets by customer and category group, aligned with the channel&rsquo;s share of overall sales targets and Company strategies.
  </li>
  <li>
   Build a comprehensive coverage plan to ensure 100% customer reach and meet distribution targets across assigned accounts and regions.
  </li>
  <li>
   Lead or support (based on role level) the preparation, negotiation, and execution of contracts and Business Development Agreements (BDAs) with assigned customers, achieving optimal terms and full implementation.
  </li>
  <li>
   Collaborate with internal departments, including Trade Marketing, Supply Chain, and Finance, to enhance channel operations and drive sales growth within assigned Key Accounts.
  </li>
  <li>
   Develop and manage customer-specific budgets and forecasts, ensuring sales goals and profit objectives are achieved for the assigned Key Accounts.
  </li>
  <li>
   Conduct investigations and provide actionable recommendations in cases of operational challenges or incidents, ensuring swift resolution.
  </li>
 </ul>
 <p>
  Analyze sales performance, prepare forecasts, and recommend account-specific goals to align with regional and channel targets.
 </p>
 <ul>
  <li>
   Collaborate in the development and execution of the Division&rsquo;s ABCs and OKRs, ensuring alignment with other Functions' leadership.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Develop plans for respective functions/teams, providing inputs that align with and support the Division&rsquo;s goals and objectives.
  </li>
  <li>
   Delegate tactical responsibilities to emerging leaders within the Division, enhancing succession planning.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure goal achievement and take corrective actions when necessary.
  </li>
  <li>
   Set clear performance objectives, offer necessary support, and regularly evaluate and provide feedback to direct reports for continuous development.
  </li>
  <li>
   Actively participate in the identification and recruitment of key talent for the function.
  </li>
  <li>
   Provide clear direction, prioritize tasks, delegate responsibilities, and monitor workflow.
  </li>
  <li>
   Create opportunities for team members to contribute to improvement, innovation, and knowledge-sharing initiatives.
  </li>
  <li>
   Own the budgeting cycle and proactively contribute to the budgeting process.
  </li>
  <li>
   Manage departments effectively within budget, providing accurate reports on progress and challenges encountered.
  </li>
  <li>
   Formulate strategies that drive positive financial impact while mitigating financial and operational risks.
  </li>
  <li>
   Adhere to all relevant policies, procedures, and processes, ensuring consistent and controlled execution of daily tasks.
  </li>
  <li>
   Contribute to identifying opportunities for continuous improvement in processes and practices to enhance operational effectiveness.
  </li>
  <li>
   Foster a high-performance work environment and actively promote company values.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Requirements:
  </strong>
 </p>
 <ul>
  <li>
   4 - 6 years of relevant experience.
  </li>
  <li>
   A bachelor&rsquo;s degree in a relevant field is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working Environment:
  </strong>
 </p>
 <p>
  At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
 </p>
</div>


Key Account Manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

Surbana Jurong Private Limited

<div><div>About Surbana Jurong</div><div>
Surbana Jurong (SJ) is a leading global urban, infrastructure, and managed services consulting firm, driven by a vision to build cities and shape lives. Headquartered in Singapore, SJ is a diverse collective of experts delivering sustainable and high-impact solutions across the built environment.</div><div></div><div>
The Role</div><div>
As part of our Engineering team, the Lead Engineer &ndash; Mechanical will be responsible for leading the design and coordination of mechanical systems across complex building and infrastructure projects. This role involves managing project deliverables, ensuring compliance with international standards, and providing technical leadership to the mechanical design team. The Lead Engineer will work closely with multidisciplinary teams to deliver efficient, sustainable, and innovative mechanical engineering solutions.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Lead and manage the mechanical design process for HVAC, plumbing, fire protection, and other building services systems.</div></li><li><div>
Oversee project deliverables including design drawings, specifications, and technical reports in accordance with project timelines and quality standards.</div></li><li><div>
Provide technical guidance and mentorship to junior and intermediate engineers within the team.</div></li><li><div>
Coordinate with other engineering disciplines, architects, and project managers to ensure fully integrated design solutions.</div></li><li><div>
Review and approve mechanical design calculations, equipment selections, and system layouts.</div></li></ul><div></div><div>
Key Qualifications and Experience</div><ul><li><div>
Bachelor&rsquo;s degree in Mechanical Engineering from a recognized university (Master&rsquo;s degree preferred).</div></li><li><div>
10&ndash;15 years of experience in mechanical design and project coordination, preferably within a consultancy or multidisciplinary environment.</div></li><li><div>
Proven experience leading mechanical design for large-scale building, industrial, or infrastructure projects.</div></li><li><div>
In-depth knowledge of international standards such as ASHRAE, NFPA, CIBSE, and local authority regulations.</div></li><li><div>
Proficiency in design tools such as Revit MEP, AutoCAD, HAP, and other relevant simulation or design software.</div></li><li><div>
Chartered Engineer or Professional Engineer registration (or eligibility) will be an advantage.</div></li></ul><div></div><div>
Key Knowledge and Skills</div><ul><li><div>
Strong leadership and project management skills with the ability to coordinate across disciplines.</div></li><li><div>
Excellent analytical, problem-solving, and decision-making abilities.</div></li><li><div>
Strong communication and client engagement skills.</div></li><li><div>
Commitment to sustainability, innovation, and continuous improvement in design delivery.</div></li><li><div>
Ability to manage multiple projects and priorities in a fast-paced environment.</div></li></ul><div></div><div>
How to Apply</div><div>
Please submit your application through our official careers portal. Click on the &ldquo;Apply Now&rdquo; button below and follow the instructions.</div><div></div><div>
Note: Recruitment for this role is managed internally. Unsolicited CVs from recruitment agencies will not be considered.</div><div></div><div>
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</div></div>

Lead Engineer-Mechanical

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