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applications specialist - bdb (bd biosciences) Jobs in Riyadh

applications specialist - bdb (bd biosciences)

automation engineer

automation technician

lab automation informatics specialist

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
An exciting opportunity for a Lab Automation Informatics Specialist to be based in Riyadh, KSA.<h1 class="jobSectionHeader">
Job Description</h1><h1 class="jobSectionHeader">
We are the makers of possible</h1>
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.<h1 class="jobSectionHeader">
Why join us?</h1>
BD is proud to be certified as a Top Employer 2025 in Saudi Arabia, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!<h2 class="jobSectionHeader">
Our vision for &ldquo;function or BU&rdquo; at BD</h2>
BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at-home, in delivering better outcomes for patients.<h2 class="jobSectionHeader">
About the role
</h2>The Lab Auto Informatics Specialist works in team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Lab Auto solutions at customer site, troubleshooting for Middleware solutions, Information Systems Integration and roll out BD Remote Support tools.<h2 class="jobSectionHeader">
Main responsibilities will include:</h2><ul><li>
Technical Implementation &amp; Support<ul><li>
Lead the deployment and configuration of BD Lab Automation Data Management Solutions, including LIS connectivity (ASTM, HL7) and customization for unique laboratory environments.</li><li>
Oversee IT infrastructure setup, server installations, and ensure secure, reliable network connections for System Control Units (SCU) and Gateways.</li><li>
Implement and manage Remote Support Services (RSS) and remote connectivity solutions for ongoing maintenance and troubleshooting.</li><li>
Deploy and update software on BD Kiestra instruments, ensuring installations are accurate and efficient.</li></ul></li><li>
Collaboration &amp; Project Management<ul><li>
Work closely with Project Managers, Solution Integrators, Field Service Engineers, Sales, Clinical Solutions, and informatics teams to complete comprehensive project plans and ensure seamless integration.</li><li>
Participate actively in internal and external progress meetings, supporting solution design and delivery.</li></ul></li><li>
Technical Expertise<ul><li>
Demonstrate advanced knowledge of computer hardware, operating systems, network design, virtualization, information security, SQL Server installations, and troubleshooting.</li><li>
Provide technical expertise in connectivity, remote systems management, and web-based applications (IIS).</li></ul></li><li>
Quality Assurance &amp; Documentation<ul><li>
Implement quality assurance processes, conduct regular audits, and ensure all installations and configurations meet required standards.</li><li>
Document all configurations, integrations, troubleshooting activities, and provide regular reports on project progress and issues.</li></ul></li><li>
Customer Engagement &amp; Feedback<ul><li>
Act as a trusted advisor to microbiology laboratories, providing direct support and collecting feedback to drive product improvements.</li><li>
Ensure Field Corrective Actions are accurately implemented and communicate product improvement needs to marketing and global teams.</li></ul></li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>
Minimum 2 years&rsquo; experience in IT infrastructure, connectivity, and field-based support (preferably in Flow Cytometry, Microbiology, Molecular Diagnostics, or BD medical devices).</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Willingness to travel extensively within EMEA (up to 70%)</li></ul><h2 class="jobSectionHeader">
Click on apply if this sounds like you!</h2>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.<h2 class="jobSectionHeader">
To learn more about BD visit: https://bd.com/careers</h2>
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

Lab Automation Informatics Specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader">Medical Coder</h4></div><div>
Posted On: Tuesday, December 2nd, 2025</div></div></div><div><div>
Description</div><div> 
Responsible for reviewing clinical documentation and assigning accurate diagnosis and procedure codes for inpatient, outpatient, or day surgery encounters. The role ensures that coding is complete, accurate, and compliant with MOH coding standards, Saudi billing and reimbursement guidelines, and CBAHI/JCI accreditation requirements. The Coding Specialist helps maintain high-quality coded data to support clinical reporting, statistical analysis, and the revenue cycle.
Key Activities: 
Organizational Accountabilities:
Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.<ul><li>Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.</li><li>Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of department processes, cost reduction, and productivity improvement.</li><li> safety, quality, and environmental management policies, procedures, and controls to ensure safety, legislative compliance, delivery of high-quality service, and a responsible environmental attitude.</li><li>Build high levels of trust and understanding with key internal and external stakeholders to promote full compliance with industry regulations and promote a broader understanding of Dallah Health&rsquo;s interests and practices.</li></ul> 
Review patient medical records, including discharge summaries, operative reports, and clinical documentation.
&#61623; Assign accurate diagnosis and procedure codes using MOH-approved coding systems (e.g., ICD-10-AM, ICD-11).
&#61623; Ensure proper sequencing of codes in line with official coding guidelines and reimbursement rules.
&#61623; Perform routine checks to verify that assigned codes are accurate, consistent, and complete.
&#61623; Flag incomplete or unclear documentation and seek clarification through established query processes.
&#61623; Participate in internal coding audits and implement feedback from audit findings.
&#61623; Work with physicians, nurses, and Clinical Documentation Improvement (CDI) staff to resolve ambiguities that impact coding. 
Ensure all required data elements are present for correct coding and billing.
&#61623; Submit coded data within established timelines to support prompt billing and claims processing.
&#61623; Assist in addressing coding-related claim denials or rejections under the guidance of the Senior Coding Specialist or Coding Manager.
&#61623; Maintain strict confidentiality when handling patient information in line with MOH data privacy regulations and hospital policies.
&#61623; Report any suspected compliance or privacy issues to the Coding Manager.
&#61623; Keep up to date with changes in coding rules, guidelines, and reimbursement policies.
&#61623; Attend coding workshops, in-service training, or certification updates as required.
Key Internal Stakeholders:
Coding Manager / Coding Assistant Manager
&#61623; Coding Team, Coding Auditors, and CDI Specialists
&#61623; Physicians, Nurses, and Allied Health Professionals
&#61623; Revenue Cycle Management and Billing Teams
&#61623; Health Information Management (HIM) Records Analysts
&#61623; IT &amp; Health Informatics Departments (for EMR and coding systems) 
Key External Stakeholders:
Ministry of Health (for coding audits, statistical reporting, and regulatory compliance)
&#61623; CBAHI/JCI Accreditation Surveyors
&#61623; External Auditors (for coding quality reviews and case mix validation)
&#61623; Approved Vendors (for coding tools, software, or audit services)</div></div><div><div> 
Requirements</div><div> 
Job Qualifications and Requirements:
Knowledge and Experience
2&ndash;4 years of relevant coding experience in a hospital environment
&#61623; Strong knowledge of MOH coding standards, Saudi data privacy requirements, and CBAHI/JCI accreditation frameworks.
&#61623; In-depth experience with ICD-10-AM, ICD-11, DRG grouping, and clinical documentation improvement practices.
&#61623; Familiarity with EMR systems and coding software.
Education and Certifications:
Bachelor&rsquo;s degree in Healthcare Administration, Quality Management or a related healthcare field.
&#61623; Professional certification in coding (e.g., CCS, CPC) is preferred.
&#61623; Valid registration with the Saudi Commission for Health Specialties (SCFHS).
Skills:
Deep technical expertise in coding standards, documentation requirements, and coding compliance.</div></div><div><div> 
Summary</div><div><div><div><div>
Career Level:</div><div><div>
Associate</div></div></div></div></div></div><div>
Languages</div></div>

Medical Coder

Prince Sultan University

<div>
 Institution: Prince Sultan University Location: Riyadh Category: Academic Posted: November 24, 2025 Application Due: Open Until Filled Type: Full Time
 
 
 
 Position Required
 
 
 
 The Communications and Networks Engineering Department, College of Engineering at Prince Sultan University, is seeking applicants with the rank of Lab Engineer in Electrical Engineering for its upcoming Academic Year 2026/2027, which starts in August 2026.
 
 
 The successful candidate will be a hands-on engineer who works closely with students in our Electrical Engineering laboratories and supports them in a wide range of projects, hackathons, competitions, and extracurricular activities. The role is primarily laboratory- and student-centered rather than lecture-focused.
 
 
 
 Key Responsibilities Include
 
 
 
 <ul>
 <li>
 Preparing, conducting, and continuously improving laboratory sessions and experiments in core Electrical Engineering areas (e.g., circuits, electronics, power, machines, logic design, microprocessor design, PCB, and automation).
 </li>
 <li>
 Providing practical guidance and technical support to students during labs, projects, and prototyping activities.
 </li>
 <li>
 Coaching and mentoring student teams participating in local, national, and international hackathons, engineering competitions, innovation challenges, and exhibitions.
 </li>
 <li>
 Supporting and co-advising student clubs and extracurricular initiatives related to Electrical Engineering (e.g., IEEE student branch, robotics and automation, energy and sustainability activities).
 </li>
 <li>
 Organizing and running technical workshops, bootcamps, and training sessions to enhance students&rsquo; practical skills and readiness for competitions.
 </li>
 <li>
 Maintaining, calibrating, and upgrading laboratory equipment, tools, and software, and ensuring safe, organized, and well-documented lab environments.
 </li>
 <li>
 Collaborating with faculty on senior design projects, open days, showcases, and outreach activities that highlight student achievements and program strengths.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 Candidates must:
 
 
 <ul>
 <li>
 Hold at least a master&rsquo;s degree in Electrical Engineering or a closely related field from a reputable institution.
 </li>
 <li>
 Have a minimum of two (2) years of relevant hands-on laboratory experience in Electrical Engineering.
 </li>
 <li>
 Demonstrate strong practical skills in setting up, running, and troubleshooting Electrical Engineering experiments and laboratory setups.
 </li>
 <li>
 Show proven experience in supporting or leading student teams in competitions, hackathons, technical challenges, or similar student-centered activities.
 </li>
 <li>
 Exhibit a clear commitment to student development, mentoring, and active engagement beyond the classroom (clubs, projects, events).
 </li>
 <li>
 Possess excellent communication and teamwork skills and be able to work effectively in a multicultural, student-centered academic environment.
 </li>
 <li>
 Demonstrate professionalism, reliability, and a proactive attitude toward improving labs, activities, and student experience.
 </li>
 <li>
 Proven knowledge and hands-on experience with:
 </li>
 <li>
 Power systems and protection training panels (relays, breakers, distribution models, etc.)
 </li>
 <li>
 PLCs, microcontrollers, and embedded systems (e.g., Arduino, PIC, STM32, Raspberry Pi)
 </li>
 <li>
 Robotics, sensors, actuators, and basic mechatronics/automation kits
 </li>
 <li>
 Renewable energy training systems (e.g., solar PV, wind, inverters, smart grid/energy lab setups)
 </li>
 <li>
 Electrical and electronic measurement instruments (oscilloscopes, power analyzers, function generators, multimeters, data acquisition systems)
 </li>
 <li>
 Engineering software commonly used in EE labs (e.g., MATLAB/Simulink, Multisim, PSIM/other circuit simulators)
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 The University is continuously expanding and its campus is situated in well-equipped new premises in north-central Riyadh.
 
 
 <ul>
 <li>
 We offer a one-year renewable contract (renewable subject to Dean/Director and student evaluation) and a competitive salary package based on academic qualification, rank and teaching experience as stated above;
 </li>
 <li>
 Other benefits include: medical insurance coverage for the employee &amp; dependents residing within the Kingdom, (spouse &amp; 4 children below 24 years of age);
 </li>
 <li>
 Transport allowance;
 </li>
 <li>
 Round trip tickets (maximum 4: employee, spouse and 2 children below 18 years of age) for annual leave with paid annual (summer) vacation of two (2) months, plus 2 local paid holidays of about 15 days each (as applicable);
 </li>
 <li>
 Tuition fees of Saudi Riyals 30,000 maximum for children attending school within the Kingdom. Details will be specified in the contract.
 </li>
 <li>
 Free, furnished accommodation plus essential utilities and maintenance will be provided subject to availability, OR the successful candidate will be provided a housing allowance based on academic rank.
 </li>
 <li>
 End-of-service yearly gratuity, which starts on the 2nd year of continuous service (if candidate completed a minimum of 2 years.)
 
 
 </li>
 </ul>
 
 ABOUT The UNIVERSITY
 
 
 
 Prince Sultan University is the first private university in Saudi Arabia to have been awarded ACCREDITATION by the NCAAA (National Commission for Assessment &amp; Academic Accreditation). Further, it is the youngest university to have achieved such a milestone.
 
 
 Prince Sultan University emphasizes excellence in teaching, research and community services. PSU offers a Preparatory Year Program in which students develop their English, Mathematics, Computer, and Physical Education/Health and Recreation skills to the standards required for university education.
 
 
 Please visit our website: www.psu.edu.sa for more information about PSU.
 
 
 
 How To Apply
 
 
 
 Apply with a cover letter to:
 
 
 Email: cme_ee@psu.edu.sa (Please write this code in the SUBJECT of your email: PSU2026EE, otherwise your information will not be identified by the system)
</div>

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
As a Project and Workflow Consultant within the Service &amp; Lab Consulting function, you will serve as the subject matter expert (SME) for Core Lab Clinical Chemistry, focusing on automation and workflow solutions across pre-analytics, analytics, post-analytics, and IT.
In this role, you will be an integral member of the service team, providing support to key accounts throughout crucial phases of the customer journey, including pre-buying, implementation, and transformation/optimization. Leveraging your in-depth understanding of the laboratory environment, you will adeptly translate customer objectives into sustainable testing solutions. Your goal will be to drive significant value by improving patient outcomes and enhancing efficiencies. 
Your Responsibilities
<ul><li>Develop and recommend optimized laboratory systems and processes for major customer sites.</li><li>
Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes).</li><li>
Collaborate with regional teams to craft compelling RFP responses that strategically position Roche for success.</li><li>
Conduct workflow and system demonstrations/presentations for key accounts.</li><li>
Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers.</li><li>
Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools.</li><li>
Conduct post-implementation analysis to assess the impact of system installations on customer operations.</li><li>
Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle.</li><li>
Continuously seek and develop opportunities/leads for further customer engagement, with a focus on areas beyond traditional workflow settings, such as general lab and in-hospital environments.</li></ul>
Who You Are<ul><li>
You hold a University Degree in Bio Medical Engineering, Electrical/Mechanical Engineering, or Medical Technology will be preferable</li><li>
A minimum of 5 years of work experience in a clinical chemistry laboratory or related experience is required. Having laboratory Management, and LEAN Six Sigma process optimization experience within a healthcare setting is considered a plus</li><li>
You are analytical, data and process minded</li><li>
Your proactive and able to work autonomy or in a team</li><li>
You have advanced communication, presentation, executive presence, and interpersonal skills</li><li>
You built high-level of proficiency with Excel, PowerPoint or Google equivalents</li><li>
You are fluent in English spoken and written. Speaking and writing in Arabic is considered a plus</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Project & Workflow Consultant (Riyadh)

Valleysoft

<div><h3 class="jobSectionHeader">About the Role</h3>
ValleySoft is expanding its Delivery and Support team in Saudi Arabia and is looking for an experienced IBM Maximo Application Suite (MAS) Specialist. The ideal candidate will have hands-on expertise across multiple MAS modules and participate in implementation, configuration, integration, and support activities for enterprise customers in the Kingdom.
Requirements<ul><li>Implement, configure, and support IBM Maximo Application Suite (MAS) across multiple modules.</li><li>Conduct requirement gathering, solution design, functional configuration, and testing.</li><li>Perform troubleshooting, performance tuning, and optimization of MAS environments.</li><li>Lead or support migration activities from legacy Maximo versions (7.6.x MAS).</li><li>Work with integration teams to enable seamless data and process flows using APIs, OSLC, REST, and middleware.</li><li>Develop workflows, automation scripts, KPIs, dashboards, and reports.</li><li>Support mobile enablement using MAS Mobile.</li><li>Configure and optimize workforce management via MAS Scheduler &amp; Dispatcher.</li><li>Collaborate on MAS Predict for predictive maintenance use cases.</li><li>Ensure compliance with customer standards and security policies.</li><li>Provide go-live, hypercare, and long-term support.</li></ul><h3 class="jobSectionHeader">
Required Technical Skills</h3><ul><li>MAS Manage &ndash; Asset, Work, Inventory, Procurement configuration</li><li>MAS Health &ndash; Asset health scoring, condition monitoring</li><li>MAS Predict &ndash; Predictive maintenance and models</li><li>MAS Scheduler &amp; Dispatcher &ndash; Workforce planning and dispatching</li><li>MAS Mobile &ndash; Configuration and device management</li><li>MAS Integration &ndash; REST, OSLC, APIs, JSON/XML integrations</li></ul><h3 class="jobSectionHeader">
Preferred Experience</h3><ul><li>Experience with MAS on Red Hat OpenShift.</li><li>Automation scripting (Python/JavaScript).</li><li>Industry use cases in Energy, Utilities, or Facilities.</li><li>Knowledge of Maximo Application Designer and Data Manager.</li><li>Cloud hosting awareness (Azure, AWS, IBM Cloud).</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>IBM Maximo / MAS certifications preferred.</li><li>4&ndash;8 years of Maximo/MAS experience with at least 2 MAS projects.</li><li>Strong communication and documentation skills.</li><li>Ability to work independently and in teams.</li></ul>
Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Maximo / IBM MAS Specialist

Rawaj - Human Capital Management

<div>Leverage your technical leadership and join the dynamic team of a leading Saudi company specializing in inspection and asset integrity services across the Kingdom.
 Location: Riyadh, Saudi Arabia
As a Geotechnical Technical Specialist / Senior Geophysical Inspector, you will lead geotechnical inspection operations, supervise investigation teams, and validate inspection plans and results. You will act as the technical authority for both clients and internal teams.
Your expertise in soil analysis, GPR technology, and subsurface interpretation will guide foundation design and improve inspection processes. You will ensure compliance with geotechnical standards and safety procedures while upholding the company&rsquo;s standards of quality, accuracy, and client satisfaction.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Develop geotechnical inspection plans, including borehole and trial pit locations, radar survey routes, and field/lab test requirements.</li><li>
Operate and calibrate Ground Penetrating Radar (GPR), ensuring accurate configuration and data collection.</li><li>
Conduct on-site GPR scanning, document GPS coordinates, and verify data compliance and quality.</li><li>
Supervise drilling and excavation activities, ensuring sampling follows geotechnical standards.</li><li>
Perform or oversee field tests (SPT, CPT, density testing, and Plate Load Test).</li><li>
Analyze soil data to determine design parameters such as strength, settlement, compressibility, permeability, and bearing capacity.</li><li>
Support foundation system design and recommend soil enhancement and settlement limits based on results.</li><li>
Provide technical input to civil/structural design teams regarding subsurface conditions.</li><li>
Prepare comprehensive geotechnical inspection reports and technical documentation including borehole logs, geotechnical profiles, GPR data interpretations, and related drawings.</li></ul><h2 class="jobSectionHeader"> 
Knowledge, Skills, and Experience</h2>
We Are Looking For:<ul><li>
Bachelor&rsquo;s degree in Geological Engineering, Earth Sciences, Geotechnics, or Geophysics.</li><li>
3&ndash;5 years&rsquo; experience in geotechnical or geological inspection, including GPR usage.</li><li>
Skilled in planning geotechnical inspections (boreholes, trial pits, radar survey paths).</li><li>
Experienced in field testing: SPT, CPT, density tests (Sand Cone / Nuclear Gauge), Plate Load Test.</li><li>
Strong ability to analyze soil data and determine key design parameters.</li><li>
Capable of supporting foundation system selection and geotechnical recommendations.</li><li>
Proficient in preparing technical reports, logs, geotechnical sections, and GPR interpretation files.</li><li>
Preferably familiar with geotechnical and engineering software (e.g., PLAXIS, GEO5, AutoCAD).</li><li>
Excellent communication, coordination, and decision-making skills.</li><li>
Able to work under demanding site conditions while ensuring safety and compliance.</li><li>
Highly accurate, professional, and committed to continuous development and technical improvement.</li></ul></div>

Geophysical Inspector l Saudi Arabia

Almosafer

<div>
 
 
 About the company:
 
 
 
 
 
 
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 
 
 
 
 
 
 The Network and Voice Specialist will be responsible for managing, supporting and optimizing
 
 
 our Genesys Cloud platform and ensuring reliable contact center operation across the
 
 
 organization. The role includes secondary responsibilities in network administration, VoIP
 
 
 troubleshooting and supporting real-time communication systems. The specialist will collaborate
 
 
 with global IT team and provide high-quality technical support for our 24/7 contact center and
 
 
 enterprise users.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 Genesys Cloud and Network Administration (Voice &amp; Contact Center):
 
 
 ● Manage and maintain Genesys Cloud CX platform including user provisioning, call
 
 
 routing, Architect flows, queues, skills, group and roles.
 
 
 ● Troubleshoot voice quality issues, one-way audio, failed calls and SIP/RTP problems.
 
 
 ● Monitor and analyze Genesys Cloud telephony, BYOC Cloud, WebRTC performance
 
 
 and media metrics.
 
 
 ● Manage integrations using APIs, web services, webhooks and automation scripts.
 
 
 ● Maintain voice configurations and coordinate with Communication teams for SIP trunks
 
 
 and call routing.
 
 
 ● Support contact center operations including all updates, routing optimization and
 
 
 configuration requests.
 
 
 ● Prepare documentation, SOP and platform best practices.
 
 
 ● Assist in managing network infrastructure including Cisco, FortiGate and Palo Alto
 
 
 firewalls:
 
 
 ● Troubleshoot network issues affecting voice quality (latency, jitter, packet loss, QoS).
 
 
 ● Assist in managing VPN, routing, switching, VLANs, firewall policies and network
 
 
 segmentation:
 
 
 ● Monitor network performance using available tools (OpManager, FortiAnalyzer, etc.).
 
 
 ● Ensure VoIP QoS standards and participate in network optimization.
 
 
 ● Can work independently and respond to network escalations as needed.
 
 
 ● Hours: Full-time, shift-based work with potential after-hours support based on company
 
 
 needs.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Profile requirements:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Voice, Network or any Contact Center technologies.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud CX or other CCaaS/PBX solutions.
 </li>
 <li>
 Proficient in VoIP troubleshooting, RTP/SIP analysis and media diagnostics.
 </li>
 <li>
 Strong networking skills (routing, switching, firewalls, SD-WAN).
 </li>
 <li>
 CCNP, Network+ or equivalent certification is preferred.
 </li>
 <li>
 Genesys Cloud certifications (GCP/GCAP/Architect) are an advantage.
 </li>
 <li>
 Experience with automation APIs or scripting is a plus.
 </li>
 <li>
 Strong communication skills and ability to work independently.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 
 
 
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
 
 
 
</div>

Specialist - Network and Voice

Explore 389+ Lab automation informatics specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.