administrative support (i)

contact center agent

customer service operation manager Jobs in Giza

customer service operation manager

customer support representative Jobs in Giza

customer support representative

office operations admin

operations support agent

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Reavera

At REAVERA, we position organizations for sustainable growth by aligning them with the talent that drives transformation.As part of our strategic partnerships, we are pleased to be recruiting on behalf of our client for the following opportunity:Position Overview<ul><li>Title: Real Estate Sales Agent</li></ul><ul><li>Location: 6th of October, Giza</li></ul><ul><li>Employment Type: Full-time</li></ul><ul><li>Department: Sales &amp; Business Development</li></ul>About the ClientOur client is a leading real estate company in Egypt, known for delivering premium projects with a focus on quality, trust, and client satisfaction. They provide a dynamic and supportive environment for professionals to grow and succeed in their careers.Role PurposeWe are looking for a motivated and confident Real Estate Sales Agent who can connect clients with premium projects, convert leads into deals, and contribute to the company&rsquo;s business growth.Key Responsibilities<ul><li>Promote and sell premium real estate projects</li></ul><ul><li>Meet clients, conduct site visits, and close deals</li></ul><ul><li>Build and maintain long-term client relationships</li></ul><ul><li>Stay updated on market trends and developments</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: 1&ndash;5 years (with at least one closed deal)</li></ul><ul><li>Excellent communication and negotiation skills</li></ul><ul><li>Target-driven and self-motivated personality</li></ul><ul><li>Passion for real estate and continuous personal and professional growth</li></ul>What We Offer<ul><li>Competitive salary + attractive commissions</li></ul><ul><li>Real career growth opportunities</li></ul><ul><li>Supportive and dynamic work environment</li></ul><ul><li>Working Hours: Saturday to Thursday | 10 AM &ndash; 6 PM</li></ul>How to ApplyIf you&rsquo;re ready to take your sales career to the next level, send your CV to careers@reavera.comJob Type: Full-timePay: E&pound;8,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as Real Estate Sales? Minimum 1 Year</li></ul>

Real Estate Sales Agent

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Key Accountabilities &amp; Decision Ownership</h2>
</div><div><ul><li>Having adequate knowledge for Vodafone Products and Services.</li><li>
Daily monitoring of SKUs prices and adjusting the prices whenever needed.</li><li>
Handle daily operations of sales orders related to wholesale distribution ensuring correct discounts are applied per agent.</li><li>
Manage and control over daily orders dispatched against payments and collection.</li><li>
Manage invoicing for agents, collections, credit notes.</li><li>
Prepare monthly, quarterly and yearly confirmations with Agents.</li><li>
Manage credit limits and credit facilities for agents.</li><li>
Reconcile AR sub ledger versus GL Balance.</li><li>
Manage internal and external stakeholders.</li><li>
Accuracy and integrity of Balance Sheet reconciliations &amp; meeting group requirements for BSR.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Core Competencies, Knowledge, and Experience</h2>
</div><div><ul><li>High level of negotiation &amp; communication skills.</li><li>
Winning spirits with track record of achievements.</li><li>
Ability to handle critical situations.</li><li>
Business awareness and development vision.
</li><li>Self motived</li></ul> 
Must have technical / professional qualifications: 
<ul><li>
Bachelor degree of Accounting.</li><li>
Excellent knowledge international accounting principles.</li><li>
XLS/access basic user</li><li>
Ability to deal with ERP systems</li><li>
Strong understanding of International Financial Reporting Standards.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Retail Accounting Accountant

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating with customers directly on the telephone.
 </li>
 <li>
 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
 </li>
 <li>
 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
 </li>
 <li>
 Providing exceptional attention to detail on every case and issue.
 </li>
 <li>
 Proactively finding solutions to problems with limited guidance.
 </li>
 <li>
 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
 </li>
 <li>
 Communicating effectively with senior leadership to highlight barriers and form solutions.
 </li>
 <li>
 Working confidently at pace with multiple online platforms and tech systems.
 </li>
 <li>
 Working in a fast-paced environment, within a restricted time frame.
 </li>
 <li>
 Working a Full-Time (40+ hours per week) schedule
 </li>
 <li>
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
 </li>
 <li>
 - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
 </li>
 <li>
 - - Experience with Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 - - Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 - - Speak, write, and read fluently in Arabic
 </li>
 <li>
 - - - Advanced and adaptable interpersonal communication skills.
 </li>
 <li>
 - -
 </li>
 <li>
 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
 </li>
 <li>
 - -
 </li>
 <li>
 Effective communication skills and the ability to build enduring professional relationships.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
 </li>
 <li>
 - -
 </li>
 <li>
 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113404
</div>

Delivery Station Liaison, DSL

LYNX Group

Role Description: This is a full-time, on-site role for an Office Operations Admin, based in Giza. The Office Operations Admin will handle a range of tasks, including overseeing office administration, assisting with accounting and financial records, delivering excellent customer service, and supporting communication within the organization. The role also involves providing administrative assistance to ensure smooth day-to-day operations, coordinating schedules, tracking office supplies, and maintaining organized records.Qualifications<ul><li>2-3 years of experience in a similar role or relevant environment.</li><li>Strong skills in Office Administration and Administrative Assistance to manage tasks effectively and support daily operations</li><li>Proficiency in Customer Service and Communication to interact with clients and internal teams in a professional manner</li><li>Basic knowledge of operations to manage and support related office tasks</li><li>Highly organized with excellent time management and multitasking abilities</li><li>Proficiency in Microsoft Office Suite and other productivity tools</li></ul>Job Types: Full-time, Contract Contract length: 12 months

Office Operations Admin

Khazna Tech

<div>Company Description 
About Khazna
Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked across the Middle East by providing access to convenient, effective and secure smartphone-based financial services. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and Saudi Arabia.
We&rsquo;re looking for a proactive and detail-oriented Junior Legal Associate to join Khazna&rsquo;s in-house legal team and support our growing operations in Egypt, Saudi Arabia, and Qatar.
This is a hands-on role where you&rsquo;ll get exposure to contracts, regulatory filings, and corporate matters in a fast-moving fintech environment. You&rsquo;ll work directly with the Legal Manager on NDAs, service agreements, and contract templates, while coordinating with internal teams (finance, commercial, risk, product, operations, and HR).
If you&rsquo;re eager to learn, have solid legal foundations, and want to understand how fintech really works behind the scenes, this is a great place to start and grow. 
Job Description 
Key Responsibilities
Contracting &amp; Commercial Support<ul><li>
Draft, review, and support negotiation of basic commercial contracts, including NDAs, service/vendor agreements, and partnership or marketing agreements.</li><li>
Maintain and update Khazna&rsquo;s bilingual (Arabic/English) contract templates.</li><li>
Support product documentation for Earned Wage Access, Salary Advance, and BNPL offerings.</li><li>
Coordinate internal contract flow and approvals with commercial and operations teams.</li></ul>
Regulatory &amp; Corporate<ul><li>
Assist with regulatory filings with the FRA, CBE, SAMA, and QFCA.</li><li>
Prepare supporting documents for licensing, renewals, and beneficial ownership filings.</li><li>
Conduct legal research on fintech, consumer finance, and data regulations, and prepare internal summaries.</li></ul>
Corporate Housekeeping<ul><li>
Support corporate governance activities such as board resolutions, powers of attorney, and regulatory forms.</li><li>
Organize and maintain contracts, company documents, and filing records.</li></ul>
Risk, Compliance &amp; Data<ul><li>
Collaborate with compliance and risk teams to ensure contracts include required KYC, AML, and data protection provisions.</li><li>
Prepare company documents and coordinate internally to respond to third-party KYC/AML requests.</li><li>
Ensure data-related contractual clauses comply with local legal requirements.</li></ul> 
Qualifications<ul><li> 
Law degree (Bachelor in law); admitted to the Egyptian Bar Association (or awaiting admission).</li><li>
1-2 years of experience or strong internship exposure in a legal, corporate, or fintech-related role.</li><li>
Strong legal drafting and communication skills in both English and Arabic.</li><li>
Solid understanding of general corporate and contract principles.</li><li>
Organized, detail-oriented, and able to manage multiple tasks under supervision.</li><li>
Curious, eager to learn, and proactive in problem-solving.</li><li>
Comfortable working in a fast-paced, startup-style environment.</li></ul></div>

Junior Legal Associate

Procter & Gamble

<div>The Inbound Ops Leader will be responsible for overseeing and optimizing all inbound logistics and warehousing operations, ensuring efficient receipt, storage, and distribution of materials to support manufacturing and supply chain objectives.
Job Responsibilities<ul><li>
Lead and manage a team of inbound operations personnel, including hiring, training, performance management, and development.</li><li>
Develop and implement strategies to optimize inbound material flow, reduce lead times, and improve inventory accuracy.</li><li>
Oversee the receiving, inspection, and put-away processes for all incoming raw materials, packaging, and finished goods.</li><li>
Manage warehouse space utilization, layout, and organization to maximize efficiency and safety.</li><li>
Collaborate with procurement, planning, and manufacturing teams to ensure timely material availability and resolve supply chain issues.</li><li>
Implement and maintain robust inventory control procedures, including cycle counting and discrepancy resolution.</li><li>
Drive continuous improvement initiatives within inbound operations, utilizing lean principles and data analysis to identify and address bottlenecks.</li><li>
Ensure compliance with all safety regulations, company policies, and quality standards within the inbound operations function.</li><li>
Manage relationships with external logistics providers and carriers to optimize inbound transportation.</li><li>
Develop and monitor key performance indicators (KPIs) for inbound operations, regularly reporting on performance and progress.</li><li>
Identify and implement new technologies and systems to enhance inbound operational efficiency.</li></ul></div>

Inbound Logistic Operations Leader

Explore 192+ Operations support agent in Giza this December. Find roles across top companies and apply now to boost your career.