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customer service operation manager

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senior asset management operations officer

operations support agent senior

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Talaat Moustafa Group

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Handle day-to-day accounting operations for the hotel department, including recording financial transactions and preparing reconciliations.
 </li>
 <li>
 Assist in preparing and analyzing financial statements, budgets, and forecasts under the guidance of senior staff.
 </li>
 <li>
 Ensure compliance with accounting principles, regulations, and internal controls relevant to the hotel sector.
 </li>
 <li>
 Prepare journal entries and support general ledger reconciliations for hotel-related accounts.
 </li>
 <li>
 Generate routine financial reports and provide data to senior accountants or the Finance Manager for review.
 </li>
 <li>
 Collaborate with other departments (Operations, Sales) by providing basic financial data and assisting with performance analysis.
 </li>
 <li>
 Support the preparation of tax returns and compliance with tax regulations specific to the hotel industry.
 </li>
 <li>
 Participate in internal audits by providing documentation and ensuring accuracy of financial records.
 </li>
 <li>
 Stay updated on accounting standards and practices relevant to the hospitality sector.
 </li>
 <li>
 Assist the Finance Manager and senior accountants in budgeting, financial planning, and special projects.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or a related field.
 </li>
 <li>
 1&ndash;3 years of accounting experience, preferably in the hotel industry or real estate.
 </li>
 <li>
 Solid knowledge of accounting principles and financial reporting standards.
 </li>
 <li>
 Proficiency in Microsoft Excel and familiarity with accounting software.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple tasks and work independently with guidance.
 </li>
 <li>
 CPA or other relevant certification is an advantage but not required.
 </li>
 </ul>
</div>

Accountant

Reavera

At REAVERA, we position organizations for sustainable growth by aligning them with the talent that drives transformation.As part of our strategic partnerships, we are pleased to be recruiting on behalf of our client for the following opportunity:Position Overview<ul><li>Title: Real Estate Sales Agent</li></ul><ul><li>Location: 6th of October, Giza</li></ul><ul><li>Employment Type: Full-time</li></ul><ul><li>Department: Sales &amp; Business Development</li></ul>About the ClientOur client is a leading real estate company in Egypt, known for delivering premium projects with a focus on quality, trust, and client satisfaction. They provide a dynamic and supportive environment for professionals to grow and succeed in their careers.Role PurposeWe are looking for a motivated and confident Real Estate Sales Agent who can connect clients with premium projects, convert leads into deals, and contribute to the company&rsquo;s business growth.Key Responsibilities<ul><li>Promote and sell premium real estate projects</li></ul><ul><li>Meet clients, conduct site visits, and close deals</li></ul><ul><li>Build and maintain long-term client relationships</li></ul><ul><li>Stay updated on market trends and developments</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: 1&ndash;5 years (with at least one closed deal)</li></ul><ul><li>Excellent communication and negotiation skills</li></ul><ul><li>Target-driven and self-motivated personality</li></ul><ul><li>Passion for real estate and continuous personal and professional growth</li></ul>What We Offer<ul><li>Competitive salary + attractive commissions</li></ul><ul><li>Real career growth opportunities</li></ul><ul><li>Supportive and dynamic work environment</li></ul><ul><li>Working Hours: Saturday to Thursday | 10 AM &ndash; 6 PM</li></ul>How to ApplyIf you&rsquo;re ready to take your sales career to the next level, send your CV to careers@reavera.comJob Type: Full-timePay: E&pound;8,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as Real Estate Sales? Minimum 1 Year</li></ul>

Real Estate Sales Agent

Halan - حالا

<div>
 
 
 Job Overview
 
 
 
 
 
 
 
 The Executive Secretary provides high-level administrative and secretarial support to senior finance executives. This role ensures efficient office operations, manages confidential information, and assists in coordinating financial tasks. The position requires exceptional organizational skills, discretion, and proficiency in office and financial processes.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Administrative Support
 
 
 
 
 
 <ul>
 
 <li>
 
 Manage executive calendars and schedule meetings.
 
 </li>
 
 <li>
 
 Prepare agendas, take minutes, and follow up on action items from meetings.
 
 </li>
 
 <li>
 
 Handle incoming calls, emails, and correspondence on behalf of the finance leadership.
 
 </li>
 
 <li>
 
 Maintain filing systems and ensure confidentiality of sensitive financial documents.
 
 </li>
 
 </ul>
 
 
 
 
 
 Financial Coordination
 
 
 
 
 
 <ul>
 
 <li>
 
 Assist in preparing financial reports, presentations, and statements.
 
 </li>
 
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 Support budget planning and expense tracking for the finance department.
 
 </li>
 
 <li>
 
 Liaise with internal teams and external stakeholders for financial documentation.
 
 </li>
 
 <li>
 
 Monitor deadlines for audits, compliance filings, and financial submissions.
 
 </li>
 
 </ul>
 
 
 
 
 
 Office Management
 
 
 
 
 
 <ul>
 
 <li>
 
 Ensure smooth communication between the finance department and other units.
 
 </li>
 
 <li>
 
 Prepare memos, letters, and official communications for senior management.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Preferred Competencies
 
 
 
 
 
 <ul>
 
 <li>
 
 Knowledge of financial terminology and processes.
 
 </li>
 
 <li>
 
 Ability to work under pressure and meet tight deadlines.
 
 </li>
 
 <li>
 
 Excellent written and verbal communication skills.
 
 </li>
 </ul>
</div>

Financial Business Support

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
Key Accountabilities &amp; Decision Ownership</h2>
</div><div><ul><li>Having adequate knowledge for Vodafone Products and Services.</li><li>
Daily monitoring of SKUs prices and adjusting the prices whenever needed.</li><li>
Handle daily operations of sales orders related to wholesale distribution ensuring correct discounts are applied per agent.</li><li>
Manage and control over daily orders dispatched against payments and collection.</li><li>
Manage invoicing for agents, collections, credit notes.</li><li>
Prepare monthly, quarterly and yearly confirmations with Agents.</li><li>
Manage credit limits and credit facilities for agents.</li><li>
Reconcile AR sub ledger versus GL Balance.</li><li>
Manage internal and external stakeholders.</li><li>
Accuracy and integrity of Balance Sheet reconciliations &amp; meeting group requirements for BSR.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Core Competencies, Knowledge, and Experience</h2>
</div><div><ul><li>High level of negotiation &amp; communication skills.</li><li>
Winning spirits with track record of achievements.</li><li>
Ability to handle critical situations.</li><li>
Business awareness and development vision.
</li><li>Self motived</li></ul> 
Must have technical / professional qualifications: 
<ul><li>
Bachelor degree of Accounting.</li><li>
Excellent knowledge international accounting principles.</li><li>
XLS/access basic user</li><li>
Ability to deal with ERP systems</li><li>
Strong understanding of International Financial Reporting Standards.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Retail Accounting Accountant

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating with customers directly on the telephone.
 </li>
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 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
 </li>
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 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
 </li>
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 Providing exceptional attention to detail on every case and issue.
 </li>
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 Proactively finding solutions to problems with limited guidance.
 </li>
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 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
 </li>
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 Communicating effectively with senior leadership to highlight barriers and form solutions.
 </li>
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 Working confidently at pace with multiple online platforms and tech systems.
 </li>
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 Working in a fast-paced environment, within a restricted time frame.
 </li>
 <li>
 Working a Full-Time (40+ hours per week) schedule
 </li>
 <li>
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
 </li>
 <li>
 - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
 </li>
 <li>
 - - Experience with Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 - - Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 - - Speak, write, and read fluently in Arabic
 </li>
 <li>
 - - - Advanced and adaptable interpersonal communication skills.
 </li>
 <li>
 - -
 </li>
 <li>
 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
 </li>
 <li>
 - -
 </li>
 <li>
 Effective communication skills and the ability to build enduring professional relationships.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
 </li>
 <li>
 - -
 </li>
 <li>
 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113404
</div>

Delivery Station Liaison, DSL

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.

Description

Service Desk Handling

1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.

2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.

3. Take ownership of users&rsquo; interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.

4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.

5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.

6. Deliver proactive actions to maintain high level of customer satisfaction.

7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.

8. Participate in team projects that enhance the quality or efficiency of IT support.

9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.

Policies, Processes and Procedures

10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work

Compliance

12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks&quot;<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience:

o Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent

o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience

o Good qualifications in Computers / Communication Engineering

o An ITIL qualification is a plus 
Skills:

o Good command of English and Arabic languages

Excellent communication skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SERVICE DESK TECHNICAL ANALYST - (Outsource)

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