project coordinator

logistics coordinator

operations coordinator

operations manager

administration support executive Jobs in Doha

administration support executive

operations support coordinator

ECCO Gulf WLL

<div>
 Position Summary
 
 
 The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
 </li>
 <li>
 Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
 </li>
 <li>
 Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
 </li>
 <li>
 Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
 </li>
 <li>
 Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
 </li>
 <li>
 Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
 </li>
 <li>
 Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
 </li>
 <li>
 Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
 </li>
 <li>
 Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
 </li>
 <li>
 Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
 
 
 </li>
 </ul>
 
 Minimum Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
 </li>
 <li>
 Experience working with operational metrics, dashboards and reporting.
 </li>
 <li>
 Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.
 </li>
 </ul>
</div>

Operations Coordinator

PROZ TECHNOLOGIES

Job Title: Operations Support LeadLocation: Doha, Qatar Job Type: Full-timeWe are seeking an experienced Operations Support Lead to oversee the daily operations, reliability, and scalability of the TASMU Platform. You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management.Key Responsibilities<ul><li>Oversee day-to-day operations and maintenance of the TASMU Platform to ensure high availability and performance.</li><li>Lead and mentor a team of cloud operations and support engineers.</li><li>Manage and optimize cloud infrastructure on Azure and Google Cloud.</li><li>Implement and manage incident, problem, and change management processes (ITIL-based).</li><li>Collaborate with security and compliance teams to maintain data integrity and platform security.</li><li>Conduct capacity planning and ensure scalability for future growth.</li><li>Coordinate with vendors and technology partners for seamless integrations.</li><li>Develop and maintain disaster recovery and business continuity plans.</li><li>Track and manage the operations budget, costs, and forecasts.</li><li>Generate and present performance reports and KPIs using Power BI and Azure Monitor.</li><li>Drive process improvements and automation initiatives to enhance operational efficiency.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (Master&rsquo;s preferred).</li><li>Minimum 5 years of experience in technical operations management, preferably in cloud-based environments.</li><li>Hands-on experience with Microsoft Azure and/or Google Cloud Platform (GCP).</li><li>Strong understanding of DevOps principles, Infrastructure as Code (IaC), and cloud cost management.</li><li>Familiarity with monitoring tools such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Certifications such as Azure Solutions Architect Expert, GCP Cloud Architect, or ITIL are preferred.</li></ul>Preferred Tools<ul><li>Monitoring &amp; Observability: Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel</li><li>Incident &amp; ITSM: SymphonyAI ITSM or ServiceNow</li><li>Reporting: Power BI, Azure Workbooks, Excel</li><li>Governance &amp; FinOps: Azure Cost Management, Resource Graph, Policy</li></ul>Soft Skills<ul><li>Strategic and analytical thinking</li><li>Strong leadership and mentoring abilities</li><li>Excellent cross-team collaboration</li><li>Business-oriented decision-making</li><li>Commitment to continuous learning and innovation</li></ul>Job Types: Full-time, PermanentPay: Up to QAR20,000.00 per month

Operations Support Lead

NAFFCO Fire Fighting Equipment Safety Systems

Job Opening: Operations Coordinator Location: Doha, Qatar Company: NAFFCO Qatar Employment Type: Full-timeWe are seeking a proactive and detail-oriented Operations Coordinator with at least 2 years of experience to support our daily business operations. The ideal candidate will play a key role in ensuring smooth coordination across departments, maintaining operational efficiency, and supporting project execution.Key Responsibilities:<ul><li>Coordinate and monitor day-to-day operational activities.</li><li>Assist in planning and executing operational strategies.</li><li>Liaise with internal departments to ensure timely delivery of tasks.</li><li>Maintain documentation, reports, and records related to operations.</li><li>Support logistics, procurement, and scheduling activities.</li><li>Identify process improvements and contribute to operational efficiency.</li><li>Preparing Monthly Man-Hour Report</li><li>Managing and maintaining project-related documents in electronic format-organize including contracts, budget sheets, man-hour sheets, FSR, QCD reports, and checklists.</li><li>Updating actual man-hours for MFO and Maintenance Project to follow up with Engineers to ensure that the work is completed within the approved/budgeted man-hours</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>Minimum 2 years of experience in an operations or administrative role.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in MS Office and ERP systems.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Qualifications:<ul><li>Experience in construction, engineering, or facility management sectors.</li><li>Familiarity with project coordination and reporting tools.</li><li>Immediate availability is a plus</li><li>With valid transferrable QID or NOC</li></ul>How to Apply:Send your updated CV to recruitment@naffco.com or najergubat.hh@outlook.com with the subject line: &ldquo;Application &ndash; Operations Coordinator&rdquo;Job Type: Full-time

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Lead Resource Scheduler - MRO Operational Support Center
</div></div><div><div>Ref #
</div><div>228174
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Engineering
</div></div><div><div><ul><li>Closing date: 11-Nov-2025</li></ul> 
</div></div></div></div></div><div><div><div><div><div>As a Lead Resource Scheduler in MRO Operational Support Center, you will be responsible to lead and oversee the planning, coordination, and optimization of manpower and resources across MRO operations/Cabin &amp; IFE, ensuring the effective allocation of technicians and engineers based on operational demand, skill sets, and regulatory compliance. The Lead Resource Scheduler plays a pivotal role in ensuring maintenance schedules are adequately resourced to meet operational, safety, and quality targets in a cost-effective and timely manner.
MRO Operational Support Center
<ul><li>Develop, maintain, and oversee the execution of daily, weekly, and long-term manpower plans.</li><li>
Ensure optimal allocation of staff based on qualifications, availability, shift patterns, and workload across MRO units.</li><li>
Monitor schedule adherence and make real-time adjustments to support operational continuity.</li><li>
Collaborate with Production Planning and Maintenance teams to forecast resource needs based on planned maintenance, special checks, and seasonal trends.</li><li>
Support capacity planning and future manpower forecasting based on workload projections.</li><li>
Lead a team of schedulers and analysts, ensuring adherence to planning standards and effective communication with stakeholders.</li><li>
Coordinate with training and HR teams to ensure certification, licensing, and skill are factored into scheduling.</li><li>
Ensure all scheduling practices align with regulatory, and safety requirements.</li><li>
Use enterprise scheduling tools to manage and analyze resource data.</li><li>
Track utilization, overtime, and resource gaps; generate KPIs and performance dashboards for management review.</li><li>
Identify inefficiencies and propose data-driven improvements in resource deployment.</li><li>
Support continuous improvement by reviewing planning processes and adopting MRO industry best practices in resource management.</li><li>
Ensure alignment with corporate policies, safety, and operational excellence standards.</li><li>
Perform other department duties related to his / her position as directed by the Head of the Department</li></ul>
Cabin &amp; IFE
<ul><li>Ensuring that the training/authorization of all Cabin/IFE staff is up to date to meet the company regulatory/policy and procedure compliance.</li><li>
Oversee manpower resourcing of Aircraft deliveries and our source maintenance activities for QR fleet and to ensure that all documentations like visa/authorization, approvals are ready prior their travel.</li><li>
Oversee the rostering of Engineers and Mechanics to ensure additional manpower is available to support Cabin &amp; IFE Operations.</li><li>
Preparing and writing KPI reports, Overtime summary reports, production hours' summary reports as instructed by the Line Manager.</li><li>
Ensuring that manpower requirements at Cabin and IFE (Doha Base) are in line with the Qatar Airways CAME and TPM at all times, providing both continued airworthiness of the fleet with operational integrity.</li><li>
To ensure all QR scheduled and unscheduled flight coverages are met, including passenger and freighter flights where technical coverage is not available.</li><li>
Focal point to Production control center and to meet KPl's set by management.</li><li>
Manage all AOG situations with regard to manpower resourcing and planning.</li><li>
Indirectly supervise employees. Direct daily activities, train, develop and discipline to ensure a high standard of service delivery. Coordinates with the resource schedulers working on shift pattern basis in conjunction with the Light/ Heavy Maintenance production control center team for 24/7 manpower requirements.</li><li>
 Recommends amendments of procedures and practices to improve the performance in cost effective manner.</li><li>
 Escalates any disruptions to the Management</li></ul>
 Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what&rsquo;s never been done before.
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Qualifications
</h3></div></div><div><div><div><div>Qualification and experience:<ul><li>
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience OR</li><li>
Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience</li><li>
Essential experience in Airline apprenticeship or recognized Engineering Training.</li><li>
Certified in computer application - MS Office (Word, Excel, PowerPoint and Access)</li></ul>
Job Specific Skills:
Essential<ul><li>
Strong knowledge of manpower planning, shift scheduling, and resource optimization in an MRO or aviation operations environment.</li><li>
Familiarity with MRO maintenance processes, including typical maintenance task durations, manpower loading, and turn times.</li><li>
Proficient in scheduling/planning tools such as AMOS, TRAX, or similar ERP/MRO systems.</li><li>
Ability to analyze workload trends, staff utilization, and productivity metrics using Excel, Power BI, or equivalent tools.</li><li>
Understanding of aviation authority requirements (e.g., QCAA, EASA, FAA) related to licensing, working hours, and resource compliance.</li><li>
Capable of making informed decisions in a fast-paced operational environment, balancing priorities and available resources.</li><li>
Strong interpersonal skills to liaise effectively with production, planning, training, and HR teams.</li><li>
Experience in supervising or mentoring a small team, with the ability to lead daily planning huddles or meetings.</li></ul>
Preferred<ul><li>
Knowledge of continuous improvement tools such as Kaizen, Six Sigma, or LEAN principles in a maintenance environment.</li><li>
Familiarity with project scheduling concepts, especially around hangar slot planning or campaign maintenance tasks.</li><li>
Understanding of how scheduling systems can integrate with attendance, HR, and planning tools to improve efficiency.</li><li>
Prior exposure to scheduling resources across multiple aircraft types and maintenance programs.</li><li>
Experience in a large-scale airline or MRO setup with 24/7 operations. 
About Qatar Airways Group</li></ul> 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. 
</div></div><div></div><div><div> 
<div>About Qatar Airways Group
</div> 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. 
 
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. 
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228174</div></div></div></div></div></div></div></div>

Lead Resource Scheduler - MRO Operational Support Center

Excellence Training Center

ABOUT US:Welcome to Qatar's largest and most prestigious private training centre. Excellence Training Centre (ETC) is a leading provider of comprehensive training solutions, dedicated to empowering individuals and organizations.With over 14 years of experience and registered under the Ministry of Education &amp; Higher Education, we are trusted by some of Qatar's most reputed companies to train their staff. Our clients include Qatar Airways, Qatar Foundation, Qatar Gas, Qatar Development Bank, and many more.Responsibilities:<ul><li>Office Coordination: Manage day-to-day administrative tasks, ensuring smooth office operations.</li><li>Scheduling and Documentation: Assist with scheduling classes, maintaining student and staff records, and ensuring proper documentation.</li><li>Reporting: Prepare and maintain reports, update CRM and internal systems regularly.</li><li>Compliance: Ensure adherence to internal procedures and relevant regulations.</li><li>Cross-Functional Tasks: Participate in internal recruitment coordination, basic sales support, and training logistics when required.</li></ul>Requirements:<ul><li>1&ndash;2 years of proven experience in administrative roles, preferably in a fast-paced environment.</li><li>Prior experience in sales or teaching will be considered an added advantage.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in Microsoft Office and basic tech tools.</li><li>Male candidates preferred.</li></ul>Compensation:<ul><li>Base Salary: QAR 2,000 + Accommodation Allowance: QAR 750</li><li>Commission on avoided refunds, successful sales, recruitment, and staff training</li></ul>Additional Benefits:<ul><li>Health Insurance</li><li>Annual Paid Leave: 21 days</li><li>Airfare: One-way ticket every year or round-trip ticket every two years</li><li>Gratuity: As per Qatar Labor Law upon completion of contract</li></ul>Timings &amp; Days:<ul><li>9 hours per day (12:00 PM &ndash; 9:00 PM), 6 days a week, Saturday to Thursday (Friday off)</li></ul>Job Location:<ul><li>Doha, Qatar</li></ul>Job Type: Full-timePay: From QAR2,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with the compensation and working conditions outlined in the job description?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Administrative Roles: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li><li>Teaching: 1 year (Preferred)</li><li>Microsoft Office: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Operations Support Executive

Rota international

Position: Retail Coordinator Location: Doha, Qatar Company: ROTA International Job Type: Full-TimeJob Overview:ROTA International is seeking a dedicated Retail Coordinator to join our team at a leading theme park in Doha. The ideal candidate will oversee daily retail operations, support the sales team, and ensure a smooth and engaging guest experience across all retail outlets.Key Responsibilities:<ul><li>Coordinate and supervise daily retail activities across assigned locations</li><li>Monitor stock levels, assist with inventory management, and ensure timely replenishment</li><li>Support the sales team in achieving revenue and performance targets</li><li>Maintain visual merchandising standards and ensure proper product displays</li><li>Track sales performance and prepare regular operational reports</li><li>Liaise with suppliers and internal departments for order processing and delivery</li><li>Ensure compliance with company policies, health, and safety standards</li><li>Provide on-the-ground support during busy operational hours and special events</li></ul>Requirements:<ul><li>Minimum 2 years of experience in retail operations or coordination (preferably in hospitality, theme parks, or entertainment)</li><li>Strong organizational and multitasking skills</li><li>Excellent communication and leadership abilities</li><li>Proficient in MS Office and POS systems</li><li>Able to work flexible hours, including weekends and holidays</li><li>Currently based in Qatar or with valid QID</li></ul>How to Apply:Interested candidates may apply directly through Indeed or send their CV via WhatsApp to 51184848.Calls are strictly not allowed &ndash; WhatsApp only.Job Types: Full-time, Contract

Retail Coordinator

Trading & Construction Group

Job Title: Kitchen CoordinatorReports To: Head Chef / Kitchen Manager / Operations Manager Department: Food Services / Culinary Operations Location: [Insert Location] Job Type: Full-Time / Part-TimeJob Summary:The Kitchen Coordinator oversees the daily operations of the kitchen to ensure efficiency, cleanliness, and compliance with food safety standards. They coordinate food preparation, manage inventory, and support kitchen staff to maintain high-quality service in a fast-paced environment.Key Responsibilities:<ul><li>Coordinate daily kitchen activities and ensure efficient food preparation and service.</li><li>Maintain kitchen cleanliness and organization in compliance with health and safety regulations.</li><li>Assist with inventory control; monitor stock levels, place orders, and receive deliveries.</li><li>Support scheduling and supervision of kitchen staff and volunteers (if applicable).</li><li>Ensure all kitchen equipment is maintained and functioning properly; report malfunctions.</li><li>Assist in meal planning and preparation when needed.</li><li>Monitor food storage and rotation to minimize waste and ensure freshness.</li><li>Maintain proper documentation, including temperature logs, cleaning checklists, and inventory records.</li><li>Communicate effectively with front-of-house staff, suppliers, and management.</li><li>Uphold food hygiene and safety standards at all times.</li></ul>Qualifications:<ul><li>Proven experience in a kitchen or food service environment (2+ years preferred).</li><li>Knowledge of food safety and hygiene regulations (e.g., ServSafe certification is a plus).</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and teamwork abilities.</li><li>Ability to work in a fast-paced environment and handle pressure.</li><li>Flexibility to work evenings, weekends, and holidays as needed.</li></ul>Preferred Skills:<ul><li>Basic culinary skills or food preparation experience.</li><li>Inventory management knowledge.</li><li>Experience working with diverse teams or in community kitchens (if applicable).</li></ul>Job Type: Full-time

KITCHEN COORDINTOR

Explore 2117+ Operations support coordinator in Doha this November. Find roles across top companies and apply now to boost your career.

2117 operations support coordinator jobs IN Doha

Operations Coordinator

Operations Support Lead

Operations Coordinator

Lead Resource Scheduler - MRO Operational Support Center

Operations Support Executive

Retail Coordinator

KITCHEN COORDINTOR